Dhgate Customer Service Information & Exploration



00086-10-82257676 / +1 213-797-2133
6F Dimeng Commercial Building No.3-2, Hua Yuan Road, Haidian, Beijing, China.service@dhgate.comwww.dhgate.com

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Dhgate Exploration


Dhgate is an e-commerce corporation in china. Dhgate was originated in 2004. Diane Wang is the originator and CEO of the corporation. The firm having central office is situated in Beijing, China. Dhgate is the biggest online wholesale website of China. On its website www.dhgate.com users can order Chinese manufactured products directly through the site. Dhgate has until newly progressed nearby with PayPal, with whom the corporation has had a strategic co partnership. Dhgate is a Chinese wholesale market that attaches minor and moderate -sized buyers and sellers of anything from cell phones to wedding dresses to car segments.
Dhgate is trading online, offering a sound way to shop online without facing any difficulty. Zoomin Secundrabad is prescribing an exclusive itinerary to procure the privileges of purchasing multiple items at convenient cost. Zoomin Secundrabad is performing exclusive role to distribute flavors of happiness and customize standard of living.

Dhgate Customer Care Support


Customers are delighted with authentic support and recommended to contact institution online when facing any inconveniences. However, the customers can interact with the customer care support through the following below numbers:

  • Official Contact Number of Dhgate for customer care number
    Phone Number: 001-2137972133
  • Additional Contact Number of for Supports
    Phone Number: +1 213-797-2133
  • For Online Chat: Visit https://secure.dhgate.com/usr/signin.do?returnURL=http://www.dhgate.com/contact/contactUs.do


Dhgate Services and Specification


Dhgate is configured to serve the pleasures of shopping online and probably is one of the reputed online platform in China. Dhgate is enlightening the perception of customers with timely delivery and explores anticipation within 2 to 5 business days. However, the willing to trade with the institution are recommended to create an online account via: https://secure.dhgate.com/usr/register.do#hp1507-joinfree. The enterprise is devoted to offer boundless products such as:
  • Electronics
  • Cell Phones & Accessories
  • Health & Beauty
  • Babies, Kids, Moms & Toys
  • Computers & Networking
  • Jewelry & Watches
  • Weddings & Formal Events
  • Automobile & Motorcycle
  • Apparel
  • Sports & Outdoors
  • Home & Garden
  • Lights & Lighting
  • Hair & Styling
  • Bags, Shoes & Accessories


   

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Dhgate User Complaints and Issues

Dhgate Customer Service Care Phone Number 299735
NikhilNov 22, 2016

Sir I had placed an order of vivo xshot touch and display. For which the amount was deducted from my bank account, but my order is cancelled i do not know why. Please help me get my product or get me refund. Thank you

Phone number:9620623385.

Reply
Customer care male
Noor AzlanNov 16, 2016

I ordered brush from you with order number:1685482349
the item i bought was 40sets, but i only received 12sets and the seller does not respond to my messages. I told the person i need the items by 15th November, but he only sent 12sets. Where are the remaining 28 sets which i paid for? i tried to call customer service, but i could not reach the number. Please respond ASAP.

Reply
Customer care female
Lisa AmaquandohNov 16, 2016

I bought a shoe and I complained about invalid tracking number and seller not responding to my text. I received a message from your system saying my order has been canceled. Why did you cancel my order.

Reply
Customer care female
Debra MccarthyNov 14, 2016

Please confirm you have my correct shipping address below:

Debra Mccarthy
3695 Pepperidge Circle
The Villages, FL 32163

When I submitted, it showed Pepperidge Dr which is incorrect

Thanks.

Reply
Customer care female
Corine OwensNov 13, 2016

Hi. This C/O Fashion I place an order with your company on November three and I use my Business Credit card and the order I place have already clear my account, but no Tracking no or nothing just trying to find out when I be receiving my order. Corine Owens .

Reply
Customer care male
Gabriel OdweyoNov 07, 2016

On 2016-10-31 at 17:18 hours, my payment of US$ 121. 88 for order number 333954917 was confirmed and the parcel was shipped on 2016-11-1 at 11:13:41 hours then i was given DHL Expres tracking number 5169391500, and was assured that tracking number would be active within three working days. If today is the 4th. Working day and the tracking number HAS NOT been activated. So i can not trace my parcel since when it was shipped to Kenya. I haved tried communicating to the seller through messages and not online, but he/she is not giving me satisfactory answer. So HELP ME please.

Reply
Customer care male
Robert FortuneNov 06, 2016

Hello ive ordered two item reference number 333438010 only one has arrived and its wrong colour i have received an email from you saying you are going to release funds to seller in five days only half my order has arrived and its not what i ordered plaese do not pay the seller as i want a full refund i await your reply.

Reply
Customer care male
David Adam GrenisNov 02, 2016

YOU WOULD DO VERRY WELL TO GIVE ME A $$$ PERCENTAGE FOR THIS IDIA I AM GOING TO SHAIR WITH YOU RIGHT NOW ::: JOIN FORCES WITH HARBOR FRIEIGHT TOOLS HERE IN THE USA THEY HAVE STORES ALL OVER THE USA AND HAVE BEEN DOING BISNESS WITH CHINA AND THE AMERICAN PUBLIC PROBBLY LONGER THEN ANYONE ELSE ALSO IF DONALD TRUMP BECOMES PRESADENT I AM TRYING RIGHT NOW TO BECOME HIS SEC. FO STATE AND I WILL TRY AND MAKE A POINT OF COMING TO SEE YOU. ALL WHO HAVE HEADED MY ADVISE HAVE VERY WELL THANK YOU DAVID GRENIS.

Reply
Customer care male
David Adam GrenisNov 02, 2016

I HAVE TRYED TO BUY ONE OF YOUR ZELTOQ MODEL 213633616 COOL SCULPTING MACHINES FOR $ 1, 300 DOLLERS, BUT YOUR FUCKED UP WEB SIGHT FIRST WOULD NOT EXCEPT MY EMAL AS VALID. I HAVE HAD d. A. Grenis@gmail FOR YEARS, IS SHORT FOR MY NAME David Adam Grenis . ANYWAY BACK TO TRYING TO ORDER YOUR PASS WORD REQUIREMENTS ARE A PAIN IN THE ASS AND UNNESSARY KEEP IT SIMPLE STUPID THEN YOUR FUCKING WEB SIGHT TOOK ALL OTHER CARD INFORMATION BUT STILL WOULD NOT GO THROUGH BUT LATER WHEN I TRYED TO RETURN AND I WAS GOING BACK THROUGH FILLING IN THE BLANKS IT ADDED THE ONE ORDER TO THE OTHER FOR OVER 2, 600$ WE WANT ONLY ONE. FOR 1, 300 DOLLERS. THIS IS FOR MY FRIEND SYLVIA RAINWATER WHO IS COMPUTER ILLERATE AND AFTER WHAT YOUR FUCKING SISTEM HAS RUN ME THROUGH I WISH I WERE TO AND NEVER TRYED TO MAKE HER HAPPY, AS THE VISA CARD IS IN HER NAME I WILL GIVE YOU HER PHONE NUMBER HERE : 720 322 3830 OUR ADDRESS IS 2044 MAPLETON BOULDER COLORADO 80304 USA MINE IS 970 308 4525.

Reply
Customer care male
Trae Allen AndersonNov 02, 2016

2702163260 and i am texting you guys becuase i ordered an iphone 7plus off this wbsite from the seller zenosivp and he sent me five watches that i did not want so i would appreciate it if you would contact him or send me the 7plus yourself thanks.

Reply
Customer care male
Andres ZamoraOct 21, 2016

On 29/Sep/2016, you discount from my MASTERCARD the amount of $23. 31
for to buy one BULL HEAD MASK; after 23 days i did not receive my order, not message what hapened, not receive, what hapen
Where is my order,
Could you tell me something about this order please

Andres from Sydney AUSTRALIA
21/Oct/2016.

Reply
Customer care male
Joe DallerOct 15, 2016

I am extremely pissed off. I ordered two jerseys last Saturday. The money has been withdrawn from my account and I have gotten two emails saying that if I do not pay soon, that my order will be canceled. This after I got an email saying they shipped. They were supposed to be here 3-5 business days since I ordered it. Send them to me now. I am never using this site again.

Reply
Customer care female
Nell DobbsSep 19, 2016

I have merchandise that I received from your company that I need to return for a refund - Order No. 332469140. Please send instructions and the correct address to mail this package to.

Reply
Customer care female
Tawonna GreenSep 17, 2016

Hi my name is Tawoona Green, we just order shoes off your website about 15 minutes ago. A error accused in the shipping address. Your system is saying Etheridge St Humbodlt TN. It left out the house number the full address is 104 Etheridge St. Humbodlt TN 38343. Thank you my phone number is 731-414-3031

Tawonna Green .

Reply
Customer care female
MirelSep 16, 2016

I would like to order an evening gown, but I have a few questions and can not get in touch with customer service or the seller. I've been trying for a few days. Telephone numbers do not work, online chats never respond, and messages were never answered. I am afraid to order if there is no way to get in contact with Dhgate or the seller-Elsameaning-of evening gown item code 258234672.

Reply
Customer care male
Epifanio De GuzmanSep 12, 2016

I place my order September. three, 2016 i paid my order thru western union last September. four, 2016 i trace from western union and it was already released to Dhgate, but up to now i cant trace my order when is the shipment here in the philippines. My order a costelo massa full carbon mtb bike better LOOK 986 Bicycle complete 29er-small mountain bike Carbon mtb. From your cataloque. Please i want to be inform what happen on my paid order.

Reply
Customer care female
NatashaSep 12, 2016

I have ordered one pair of shoes on September 3rd. Order number is 242970476. Dhgate sent me an email saying order has been shipped on September 4th. But i have not received my order yet. The address to deliver at is India, Maharashtra G608 Mega center, Solapu Road, Hadapsar, Pune 141026, contact number 91 90098 56756. Mr. Akash.

Reply
Customer care female
Aileen Muthoni MiranteSep 07, 2016

This is in reference to order 332609762. I was charged twice for this order. $216. 00 on 9/2/2016 and another $216. 00 on 09/06/2016. Can I please have the 2nd charge reversed.

My phone number is (206)403-0077.

Reply
Customer care male
RosimereAug 16, 2016

My name is Rosimere Resende, my husband just bough a machine from you and I just want know if as possible some one tell me if this machine come with a MANUAL explain how to connect and how to use because all the machine is different my phone number is 415-302-7267 my email is : resendeftm@aol.com my husband name is Andre Nunez the machine is 40KHZ vacuum cavitation radio frequency best ultrasonic liposuction machine with lipo laser pads Au-62 is bought on August eight, reference : 2003925763 cleaning machine for sample, I'm try to chat with some one, but I can get no answer from nobody
I'm really appreciate if some one can help me
Thank you
Rosimere Resende.

Reply
Dhgate Customer Service Care Phone Number 278832
Chemaine PoelvoordeAug 01, 2016

Complaint
Sends the wrong merchandise and tells the customer they are wrong about the item sent. The customer sends pictures after the package was opened, showing it is the wrong item. The sellers lied about what was sent, in order to keep payment. They do not want to refund the money paid for it or send the correct item. They are not a legitimate company or website and I am filing a lawsuit for theft and false advertising and merchandise.

Reply
Customer care female
Monalisa PaulJul 29, 2016

I ordered a baby girl dress which is received by yesterday. But the dress is very poor quality. So, i want to return it please tell me how i will return it and please refund me the money to my account. My mobile number-8900340373. My adress-Avinandan appt, 3B, 25dpp road, Naktala, kolkata-700047, West Bengal, India.

Reply
Customer care male
Monalisa PaulJul 29, 2016

I ordered a baby dress which is received by yesterday. But the dress is very poor quality. So, i want to return it please tell me how i will return the same and please refund me the money to my account. My mobile number-8900340373. My address is-Avinandan appt, 3b, 25 dpp road, naktala, near-Gitanjali metro, Kolkata-700047.

Reply
Customer care female
Sonia Condori OchoaJul 21, 2016

I haven't received the shoes yet. I bought a pair of shoe of Jordan futures and all black huaraches I bought them in july 13 2016 this is my the order number 331602351, my shipping address 38 Loagan Way ap792 at south boston, Massachusetts, United States, my tracking number ls058425cn, my shipping method is epacket and my phone number is 6176505082 call me please thank you.

Reply
Customer care female
BukolaJul 17, 2016

Hi, ihave brought some schoolparty bags for my son birthday over a month, but i have not received it and it was written on the order that within four to 22 days i will receive it. What i saw on my order is delivering pending please, i will like you to act on it for before the birthday. Thanks.

Reply
Customer care male
ChuckJul 17, 2016

Hello there, can anybody understand why we shouldn't purchase things from the Chinese? Well first they're a bunch of thieves who are out to rob us for whatever they can. I made a purchase on July five, 2016, my product still hasn't shown up. I took a look at to whom my sellers are, three boys looking for a good time at the bar drunk with their heads up their asses not knowing how run a legitimate business, but what do they know? I wanted to purchase something for my wife that we could both enjoy, instead I got the shaft like all my other fellow Americans and other country men and women. All I can do now is pray and hope those "SCUM BAG SCAM ARTISTS" give me my damn MONEY BACK.

Reply
Customer care female
Dominiqua RogersJul 02, 2016

Hello my name is Dominiqua Rogers, contact number 614-929-0564. MY smart bracelet is not working it will not update the steps taking it is making its own steps with out me walking I am having many problems with this device and I would like my money back I just received my bracelet yesterday and it not even working right.

Reply
Customer care female
YellowcabJun 28, 2016

Still waiting for my refund to wigs that was returned back to seller in China this lady by the name of Carla is full of it she works for Dhgate in the dispuite/complaint dept. And keep wanting me to send her more and more proof i have sent her the evidence the order number the return slips the Custom Declartion from the US Postal service when i paid for the return of these wigs as proof and i still can not get my refund yet today it been over 28 days trying to get the funds taken off my credit card from Dhgate.com ad on line ordering service.

Reply
Customer care male
Carlos OcoroJun 27, 2016

DO NOT BUY ANYTHING FROM Dhgate. COMO. THIS IS A FRAUD. THEY CHARGE FOR THE ARTICLES AND THEY SEND THE RWONG ONES. IF YOU RETURN THE ARTICLE YOU WILL NOT GET YOUR MONEY BACK. THE TELEPHONE NUMBER THEY USE ARE NOT GOOD. THERE IS NO WAY TO COMUNICATE WITH THEM DIRECTLY. THIS A BIG FRAUDALL OF THIS HAPPENDED TO ME.

Reply
Customer care male
Carlos OcoroJun 27, 2016

I purchased I ladys dress for my wife wich I received. The size the seller send was to small. I returned the dress to the seller in China and paid 23. 00 US dllrs. For shipping. Still I I am wating for an answer or the replacemente. It is been more than 90 days and I have nothing. I feel this seller is a fraud.

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Customer care female
Sheila HarrisJun 21, 2016

I ordered a dress from your company the dress that I ordered is not the same one in the picture i want to return the order back to your company so you would return back my money in my account which numberdoyou want me to put in the order number are the tracking number and the dress that I wanted was short front and tall back the picture with the dress and the red shoes that the dress order.

Reply
Dhgate Customer Service Care Phone Number 271029
Katoine WrightJun 18, 2016

Ho my name is Katoine Wright and i purchase two pairs off shoes well i pair was messed up from shipping and the other pair was the wrong size. This is my first time using this website so i am so unsatisfied. I need this fix asap.

Reply
Customer care female
Sheila HarrisJun 14, 2016

I am not happy with my tracking number LS93037334CN order238823771 this blue dress is not the same that I ordered and I am disappointed so I am returning the product and please return back my money back in my account thank you very much. I'm trying to take the picture buts it's no loading.

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Customer care female
Sylvia StandberryJun 07, 2016

Scammers stay away from this company they will take your money promise to give it back and you will end up with more fees to have it transferred via Western Union and you will not see your money again I have been waiting since February 1st for a refund and each time I contact them they give me a different incorrect non-working MTCN number buyers beware you will get SCAMMED.

Reply
Dhgate Customer Service Care Phone Number 263797
Tony KadmanMay 07, 2016

To the customer service department :
I'm your customer :23035169
Transaction :32224813
The seller is: CandyG
The seller will not send the product, and I can not get
back my $64. -.
I must have my money back
Help the buyers also, not only the sellers .

Reply
Customer care female
Montrell PolkApr 29, 2016

Im trying to find my order i ordered the 12 French blue jordans size 13 i didn't received nothing about them no email or tracking number i ordered them ( 4-22-2016) and the money is gone out my account

Reply
Dhgate Customer Service Care Phone Number 260915
BrihannaApr 06, 2016

I ordered my dress on March 26th. I was informed that my dress was going to be delivered in 14 days, but I just got a message that it will be here on the 15th of April which is the day of prom. Is it possible for it to come earlier?.

Reply
Dhgate Customer Service Care Phone Number 249975
Sandra JonesJan 03, 2016

I have been calling Dhgate.com for the last couple of days I ordered at hoverboard bored and I never did receive it can you please get back in touch with me on my emailor call me at 919-344-4547 I've called a couple of times and cannot get any answer.

Reply
Dhgate Customer Service Care Phone Number 233602
AbhishekJul 29, 2015

I am Abhishek bhagwat, My order number 1576786397 and order tracking number Is RK259432885CN I got the massage on five July, but till date the material is not delivered on the maintain address I request you to Please resolve the issue Thanks.

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Dhgate Customer Service Care Phone Number 228339
Maria NavarroMay 17, 2015

I have place an order with your co. On May 3-2015 for a nail care machine I have not received it yet wondering were it is at Order 1574285931 I paid by visa 34. 79 were is it at Maria Navarro 10945 S. Mackinaw ave Chicago, Il 60617 Phone 773-721-6510.

Reply
Dhgate Customer Service Care Phone Number 226476
Kaylah SpatzApr 24, 2015

Your company took money off of my debit card and I didn't purchase anything. I either want the dresses that were purchased sent t I me for free, or I want the money that was withdrawn from my card put back in my account. I could not use my card because it has a four digit password, so I canceled the online order. I checked my account and I went from have 54 dollars down to four dollars. I am not a happy customer.

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Customer care female
Pamela AlvaradoMar 17, 2015

I ordered a dress I were a month ago and it is still not here actually two dresses the name is Pamela Alvarado 4418 county road 68 Dothan Alabama 36305the add email address used was champiion kid 24 @ gmail.com,, however my email address is carlosdiaz24@gmail.com. You may also reach me at 334237 2431. However I do expect some kind of response to this because I paid over $200 for these outfits and I have not received either one now I want this matter resolved immediately. Thank you sincerely Pamela Alvarado .

Reply
Customer care female
RuthFeb 25, 2015

Yes i ordered a slip for my daughters dress and I haven't received it. I ordered it bout two months now and was wondering what's going on. If you can give me a call 717-203-0841 my name is Ruth. I would really appreciate it.

Reply
Dhgate Customer Service Care Phone Number 217218
Pamela AlvaradoFeb 12, 2015

I need the contact info for your dress dealer, there was a mistake in the color of the gown the dress number is 1570865255 and it needs to be corrected. Please have someone contact me immediately 334 237 2431 Thank You Pamela Alvarado.

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Customer care female
Ms. Pamela Alvarado Says Mar 17, 2015

The dress was supposed to be painted blue it is now march 17th and i still do not have a damn dress. I would like to know immediately where my dress is and what is going on with it sincerely pamela alvarado.

Reply
Customer care male
Robert ChamblissJan 25, 2015

I made an online order and received an email on 1-18-15 saying my order was shipped. In three to five days i should receive a ew email with shipping information. It has been six days and i haven't heard anything from you. I am in the united states so i can not contact you by phone. My order is 1569668553. I would greatly appreciate you getting in touch with me about my order. I need to know when to expect delivery or or money back. Either way. Thanks.

Reply
Customer care female
Sharon TaylorJan 13, 2015

I ordered a size seven nikes kd7 fireworks and you all sent me a size 12 highly upset with no contact number for you would like to return get the right size or would love my money back1 my grandson who is 13 years old has been waiting on these shoes for weeks only to get the wrong size wow what a mess.

Reply
Customer care female
Deanka BrownJan 07, 2015

My name is Deanka Brown and I ordered a wedding dress the 1st week in December and I haven't received my dress. I tried calling the customer service number and it keeps hanging up. Would you please give me a call @601-341-1621.

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Customer care female
Tiffany TagliaviaJan 06, 2015

I have tried three times now to complain about not getting a package delivered 130. 00 later I feel like I've been ripped off. If I do not get a response I'm reporting you to the better business bureau. It's ridiculous that the number you give for customer service is in China and I get a recording saying "it is busy now".

Reply
Customer care male
Douglas CollomyDec 24, 2014

I still haven't received my refund. Please refund me. It has been a long time. Dear Duggy114, This is an automatic email sent by system. Please do not reply as any emails sent to this email address will not get a reply. This email is to inform you that we have completed a full refund to you for your Order 1465784461. Please check the following details for the refund:$append$Post number 1465784461Refund Type full refundRefund Amount 47. four USDRefund Date 2014-11-17Refund Reason Agreement reachedNormally, the refunded amount will be deposited into your account within 10-15 business days. If you still haven’t received your refund after the period, please contact us immediately. Dhgate Customer Service CenterFast Trading MarketplaceWebsite: www. Dhgate.comTel: 86-10-8225-7676Fax: 86-10-8202-5922Add: 6F Dimeng Commercial Bldg., No. 3-2 Hua Yuan Rd., Haidian Dist. Beijing, China 100083.

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Customer care female
Monica Smith WashingtonDec 24, 2014

They are a fraud. I ordered some thing on 12th of December 2014. Still i haven't received it they got my money, but I received nothing. I wouldn't order number thing else ever again from this stupid company.

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