I purchased a dcd795 cordless drill on 27/10/14. I have just registered to obtain the promised three year warranty, but despite being within the 4week time limit I only seem to have the standard warranty. Please explain.
I ordered a new motor for a dewalt d27105 at elcocks york. The new motor arrived and the first thing which was noticed was that the mounting plate was not threaded for the bolts! it was also seen to be an upgraded part with a new switch and wiring loom. It had instructions to download sb164 service bulletin for installation instructions, this was done. However, when it came to reassemble the parts, the wiring diagram on sb614 did not match the wiring on the new loom sent with the motor. It would appear that the red and black wire have been crossed over needless to say with this situation the saw cannot be connected up to work safely. I cannot be sure that the right part has been sent for the gb market as there is no code to check? this has resulted in a great deal of wasted time, with the end result that the saw is still not operational i am returning the complete saw and parts to elcocks york next week. I hope de walt will look upon this complaint favourably with some recompense.