Hello David here. I have a dewalt tile wet saw which i bought 11 months ago. I bought this because I am self employed now and I worked with the same machine for seven years whilst being employed. Brilliant machine that was until it started smoking and giving me electric shocks so I took it back to get it serviced. After getting it back I noticed straight away that it has been damaged after being serviced. In fact it has been dropped so badly that it's totally out if alignment and bits broken off screws missing and handles loose. I rely on this machine heavily and so expected to get a professionally serviced machine back and not one which had been dropped. My service reference number is 7981382616. It is being serviced a second time now. If it comes back and I cannot cut a straight piece with it I do want a replacement or my money back. Please comment on this. Kind regards David kletzien.
I recently purchased a box o.25 pz2 screwdriver bits from a local merchants and there the worst bits I have ever had there stripped after I've screwed in about 15 100mm screws there shocking in the past I've bought them from lidl the discount supermarket and they way out perform your brand.
I purchased a dcd795 cordless drill on 27/10/14. I have just registered to obtain the promised three year warranty, but despite being within the 4week time limit I only seem to have the standard warranty. Please explain.
I ordered a new motor for a dewalt d27105 at elcocks york. The new motor arrived and the first thing which was noticed was that the mounting plate was not threaded for the bolts! it was also seen to be an upgraded part with a new switch and wiring loom. It had instructions to download sb164 service bulletin for installation instructions, this was done. However, when it came to reassemble the parts, the wiring diagram on sb614 did not match the wiring on the new loom sent with the motor. It would appear that the red and black wire have been crossed over needless to say with this situation the saw cannot be connected up to work safely. I cannot be sure that the right part has been sent for the gb market as there is no code to check? this has resulted in a great deal of wasted time, with the end result that the saw is still not operational i am returning the complete saw and parts to elcocks york next week. I hope de walt will look upon this complaint favourably with some recompense.