After phoning customer service five times and getting a constant engaged no I am e-mailing you with my complaint which is as follows in March of this year 2016 I received two parcels of the Derm Exclusive cream which I returned the next day I was told I would receive a refund within 30 days instead of which another payment was taken from my account on 14th April 2016. I am now requesting a full refund of the money taken from my account which is two payments of £29:95 and once again I wish to cancel any future orders as the cream does not work. I have been in touch with my bank and no monies will be paid to your company in the future. I have retired now and cannot afford these kind of errors.
Ms. Audette On Phone To Derm Exclusive Service
I am very disappointed. In watching the infomercial in the wee hours of the morning and the host was telling everyone in the audience - there in person AND the TV viewers - they would receive the $60. 00 Fill and Freeze for FREE - to call the toll free number. Never once did they mention that you had to order something to receive it for free so I called to get it. I was prepared to pay the shipping and handling, but once he told me I had to place an order to receive it, I hung up BAIT and SWITCH Please make sure you disclose that before you get everyone excited for a "FREE" offer. Not cool.
Ms. Christene On Phone To Derm Exclusive Service
The phone number listed on credit card is for Beachbody not Dermexclusive. Your messaging when calling the correct number is convoluted. Unless you know the laws under the Fair Credit Reporting Act and what to specifically ask for when cancelling a subscription, you are not going to get help. In speaking with customer service I received a lot of double talk, only to conclude that there is now a major problem with false advertising. Hopefully, your customer service is poorly trained, which can be easily corrected with proper training. Otherwise, I need not spell out a false advertising issue.
Mr. Ron On Phone To Derm Exclusive Service
About your commercials on the direct TV channel 349 Newsmaxtv, I watch that channel for it tape shows of WWII black and white TV. Mostly about hitler and other world war2 films all in black and white, and other war info shows in black and white non-color films, now your commercial is on there after every commercial brake, you mean to tell me, that many women are interested in that type of shows on TV ? the time I watch these shows are from 1am ET to 5am, and your commercial must come on there a hundred times a night, or does your company just have a ton of money to waste on TV, no matter what the show ? or you people just like to be ripped off when it comes to air time for your spot ? lol do you see at all, what I am trying to say here ? lol.
Ms. Deb On Phone To Derm Exclusive Service
Trying to cancel. It is close to impossible. Trying to call. Write. No sucess Please help me get someone who will cancel this membership I just sent an email to my bank to tell them I will NOT authorize any more charges. What a joke :).
Mr. Paula Miller On Phone To Derm Exclusive Service
My name is Paula Miller I put my order on hold for six months I need to cancel my whole Oder I do not want to receive anymore due to I'm getting ready to have surgery will not be working. Don't know if it already canceled Ty.
Ms. Arline Wulfekotter On Phone To Derm Exclusive Service
My name is Arline Wulfekotter - 513-310-7931. On 12-26-15 I called to cancel future shipments. I received the first introductory shipment and then I was ok with the first regular size shipment. But now I found out a couple of weeks ago that I will no longer have my part-time job. I am retired and on a limited income. Therefore I called to cancel any new shipments because I cannot afford it. I do like the product, but too costly for me now. Carl said he would send a confirmation of cancellation to my e:mail - wulfe2@fuse. Net, but I have not received it. I cannot accept anymore shipments. I will change my card number if I do not get a confirmation number soon. Please CANCEL future shipments. I am expecting a confirmation cancellation notice to my e:mail address. Thanks.
Ms. Patricia Freed On Phone To Derm Exclusive Service
I ended up getting signed up for recurring shipments, which I didn't want. So I tried to cancel, and it took several tries and several different phone numbers. Finally reached someone who canceled my orders and told me to return the product and that I was responsible for shipping both ways. Meanwhile their ads say if you're not completely satisfied return for full refund. Very, very pushy and rude. I will go to the mall to purchase different products and not be forced, and I mean forced to deal with this company. I have no idea if your products work, your customer service is so bad that I won't find out if they work. This company talks in circles so that you do not truly understand what they are telling you and you sign up for things you do not want or understand.
Ms. Robin Brown On Phone To Derm Exclusive Service
I need to cancel my membership because i recently developed severe skin sensitivities after having my thyroid removed and starting thyroid replacement therapy. I can not wear any type of skin care products on my face without irritation now. Ive tried to call and it just rings and rings and the email provided on my invoice does not work my customer is 17861568 please cancel immediately.
Ms. Erica Jaudzems On Phone To Derm Exclusive Service
My is 416-964-7055. The customer service person I spoke with was rude, wouldn't listen, then laughed. Anyway, I thought that I signed up for the Fill and Freeze which came with a second tube, micro peel, repair serum and collagen lift for $39. 95 plus additional paired items all totalled it was just around $100. 00, but that's it. What do I have to send back and when. As per your Ad, I should be able to keep the micro peel, repair serum and collagen lift. Please let me know.
Ms. Erica Jaudzems On Phone To Derm Exclusive Service
416-964-7055. I thought that I signed up for the Fill and Freeze which came with a second tube, micro peel, repair serum and collagen lift for $39. 95 plus additional paired items all totaled it was just around $100. 00, but that's it. What do I have to send back and when. As per your Ad, I should be able to keep the micro peel, repair serum and collagen lift. Please let me know.
Ms. Erica Jaudzems On Phone To Derm Exclusive Service
My customer is 0055956379. Wow Your customer service rep was so rude on the phone. She wouldn't listen and then laughed. I thought that I signed up for the Fill and Freeze which came with a second tube, micro peel, repair serum and collagen lift for $39. 95. The person I spoke with kept asking if I wanted additional items some of which were paired. If I get this one, I get that one thrown in. All totaled it was just around $100. 00 which I would have 90 days to try out. Now I have a bill for $253. 57 minus $74. 80 which Randy I. D. 569210 took off and said he would send the missing 2nd tube of Fill and Freeze which I didn't get. For various reasons I didn't get back to you sooner. There is no way I would have placed this order. It was my understanding that the total cost would have been possibly just over $100. 00, but that's it. What do I have to send back and when. As per your Ad, I should be able to keep the micro peel, repair serum and collagen lift. Please let me know.
Attempted to reach Derm Exclusive customer service to cancel 30 day trial. Was given five different phone numbers, none of which were customer service. Was transferred to customer service supposedly and was left on hold for 45 minutes before I gave up. Threatened to contact the BBB if not connected with whoever I needed to speak with immediately, and was connected to a person that was not available and no voice mail was available. I was told they did not have an email address for me to access. They think they have all their bases covered, but I am not easily deterred. First I will put a stop pay on my bank account which will be worth the fee, contacting BBB and anyone else who will listen. The product does not work I called 18003132609, 3108839000, 18004707870, 18664826401, 18009681681, finally got it cancelled at phone number 18664826401, made sure I got my RA to put on return package. Waiting to see if I get my refund. MY phone number is 3176723714.
Ms. Franca Kachmaryk On Phone To Derm Exclusive Service
I am trying to customize my order, but the phone call was disconnected. My customer No. Is 17488011 and I just want to reorder the collagen lift and the fill and freeze please confirm the amount and date of shipment.
Ms. Dr. Jennie Bernardi On Phone To Derm Exclusive Service
No one has credited my account yet. Every time I call, there is a 15 minutes wait, then 13 mins, etc. I was on the phone for exactly 48 minutes This is certainly not a professional way to do business. Trying for weeks, Now today I receive another box waiting called another 36 mins, able to talk to anyone. I could not find a specific section which allows me to cancel my order. YOU HAVE TO CALL. Please do not send me any more products of any kind. Received another today- I am a physician who has very limited time as it is, let alone waiting forever for someone who does not come to the phone. I am disgusted. Please respond. Dr. Jennie Bernardi ---847-910-3234--Liberna95@yahoo.com.
Ms. Dawson Kegley On Phone To Derm Exclusive Service
Can't find the customer service department. I need to return my products. My face can not handle something in the products. Used it only twice. Wasn't going for a third. My skin was breaking out in a rash. I will keep trying to get hold of someone to find out what I need to do. I really was excited about using. But can not. Thank you, Dawson Kegley 336-413-1885dee. Kegley@dkdinc.com.
I have waited on the phone several times for many min utes and have never been answered I am no longer patient. I am already a couple of days over 90I would like to have return authorization for order 58658309 I have the RA sticker. I would like RA for the Derm Exclusive I do not have sticker for this I do not think that one cameI am very upset about this and some ho w there was a miss communication. I expected to pay the price 59. 95 as quoted on TV I only ordered because it was Dr Ordon and I did not think he would rip people off like this.
Please cancel future orders of Derm Exclusive. My customer number Is16794787. Last order number 57280031. Advertising for this product was misleading. It stated three months supply for $54. 85, when actually you will be billed that for each month. Thank you.
Mr. Nancy Meyer On Phone To Derm Exclusive Service
I would like to terminate my automatic delivery of products. I have called the customer service line and after waiting it rings, then says no one is there and says good bye. I have a lot of product and would like to only receive the collagen lift moisturizer. Please terminate my auto delivery. Thank you, Nancy Meyer .
Ms. Deloris Polovitz On Phone To Derm Exclusive Service
My Customer 14923964, I received a order that I did not order, I'm on a five month mailing. I now have over nine month supply. I have not been able to reach you by phone. Order was 5785901, This makes me very unhappy that you do not apply with my wishes.
Ms. Deborah Brooks On Phone To Derm Exclusive Service
I canceled my account in the beginning of June because I got a bad rash from the product, I have very sensitive skin. I talked to a man named Eli and he gave me a return number )1849255) and I returned the product and was to get reimbursed the 83. 26 I was charged on 6/29/2015. I still have not received the money back. Can you please tell me why? Thank you Deborah Brooks email@example.com.
Mr. Linda Taylor On Phone To Derm Exclusive Service
Canceled order, but was sent a second order and was charged a second 89. 00. I am returning the unopened box with product and expect a full refund. Do not send any more unrequested orders and cancel my credit card information. Not pleased with product and believe it was falsely advertised. I need to hear from you soon.
Ms. Melissa McLaughlin On Phone To Derm Exclusive Service
On 4-27-15 you had deducted $39.95 from my account for a product which I never received. This account is SUPPOSED to be closed. I would appreciate your adding BACK this amount to my account, right away, and CLOSE this account. Account ending in *6534 Thanks, Melissa McLaughlin
I called Derm Exclusive numerous times trying to reach customer service. I called the number they gaveme 18664826401,, but I still was not able to contact anyone. Finally the last time I called and chose theorder line and learned the hours of operation. I was calling at 8:00 pm Eastern time. I was told that customerservice closes at 9:00 pm. After that call, I called customer service again and the automated voice told me to send an email to customerserviceatdermexclusive.com. I had been told my wait time would be 16 minutes.
Ms. Patricia Flanagan On Phone To Derm Exclusive Service
They have shipped me some pills I did not order and there is no bill with price or anything in the box just a bottle of pills. how stupid is this? what am i suppose to do i did not order and wasn't even told anything about them and came in a seperate box after i had already shipped the other products back.
Ms. Christine Adamson On Phone To Derm Exclusive Service
I made a purchase after a promotion on TV. I regret not going on line and getting the reviews before my purchase. They were bad. I called my credit card company and cancelled the order. If for some reason that doesn't work I will return my purchase unopened.
Ms. Nancy Mac Glashan On Phone To Derm Exclusive Service
I am trying to stop your company from shipping any further items and using my credit card number. I Cannot make contact in order to make the above request.
Ms. Yvonne Schalk On Phone To Derm Exclusive Service
I was not happy with my order and requested a refund. I received a reference number to use for the return and I mailed all the containers in the original box to the Canandian site in Ontario to address I was given. On 23rd of January the post office confirmed my package was delivered with confirmation number.
I ordered the Derm Exclusive Introductory set. I have been using it for seven days and I like the products very much. HOWEVER, this morning when I opened the second tube of Fill and Freeze. It is totally empty. It was sealed just like the other one,, but there is nothing in itMakes me think I do not want to invest any more $$$ in this product. Thank you so much, Jayne.
Mr. Brian Lafave On Phone To Derm Exclusive Service
Ladies and Gents How do I cancel order number 53536012 Customer number 15729016 ? The e/mail address on invoice does not seem to work customerservice@dermexclusive. Please reply to firstname.lastname@example.org.
Mr. Pvolker On Phone To Derm Exclusive Service
I called 1-16-2015 after I received a second shipment of product. I told your representative I did not want another shipment until 7-17-2015. It was confirmed.
Ms. Darlene Brown On Phone To Derm Exclusive Service
I received my product and the fill and freeze was not even half full. The product does not work and it broke my face out. I want to cancel my account,, but I can not get anyone from customer service to answer there phone. I am hoping this will work. You do not make it easy to cancel your product. Again cancel my account I do not want this shipped to be or charged to my account again. Thank you Darlene Brown.
Ms. Paula On Phone To Derm Exclusive Service
I signed up for deem exclusive and I am suppose to get a shipment every month for three months at 39. 95 each month, why am I charged 58. 99 on my card. It's impossible to reach anyone on this website.
Ms. Elisa Carsia On Phone To Derm Exclusive Service
After faithfully following the instructions, I have seen no noticeable difference in my skin. I have tried several times to contact your company, by phone without success. Therefore, I am asking you to cancel any and all future orders.
Ms. Julia Sciarra On Phone To Derm Exclusive Service
In my recent order the first item was not shipped (DE Custom Continuity Collateral Package BB. The four items I did order were received. Also, I would like instructions on how to use the DE NIGHT RENEWAL CREME which I will be using for the first time. Thank you. Customer number is 15032898, Order number is 54229262.
Mr. Valrae.simonaro On Phone To Derm Exclusive Service
I want you to cancel everything. I have been getting nothing, but a run around. I spoke with ben number 237 at 12:30 today. He has never all ed back my name is valrae. Simonaro at 916 588 7719. I hope some one will contact me.
Ms. Brenda Loy On Phone To Derm Exclusive Service
No complaint: Just want to discontinue further supplies. BrendaLoy, 6325 Tazewell Pike, Knoxville TN 37918 Customer No. 16071656 Thank YouBrendaLoy 865-567-5596.
Ms. Carla Sullivan On Phone To Derm Exclusive Service
I would like a complete refund and to stop any further shipments. The product was highly irritating to my skin and I broke out in a painful rash. Please contact me with an RA number. Thank you, Carla Sullivancsulli941@aol.com941 587-5750.
Ms. Kathy Crawford On Phone To Derm Exclusive Service
My name is Kathy Crawford, I was told this product would cost me $39. 00 upon receipt I had a bill telling me that two more payment of over $50 each will be taken from my account. Please cancel my account. I'm not even happy with the product, but too busy to worry about sending it back. My address is 10003 Old Homestead road. Pefferlaw, Ontario, Canada. E-mail k-crawford@live. Ca.
Ms. Maria Kis On Phone To Derm Exclusive Service
After receiving two or three shipments of your product, I called and cancelled the rest of my order. The confirmation number of cancellation is 50251175. The shipment date of the last order is 06/19/2014, customer number is 14816026, order number is 49362601. Thinking all was well, I received no more product, out of the blue around January 20, 2015, I received another order. Please do not ship anymore product, I wish to CANCEL any future orders of your products. They will be returned without opening the box or thrown in the trash. If I wish to have more product I'll call you. Thank you for your cooperation. MariaKis Customer number 14816026.
Ms. Sharon Eatmon On Phone To Derm Exclusive Service
I do not want to receive any product at any time. Stop all shipments to me. I have tried for two weeks to reach customer service and can get no one to answer.
Ms. Maria Bermudez On Phone To Derm Exclusive Service
Why is it that most of these companies lie. I saw on your infomercials that have people claiming about their FINE Lines disappearing in front of their eyes from using the Fill and Freeze Pen well i have fine lines and i used this fill and freeze twice and nothing happens Whats up with This???? I am calling to cancel my future orders i have been on the phone number for almost 50 minutes to speak to someone.
Ms. Elaine On Phone To Derm Exclusive Service
I did not authorize another order I am Irritated my skin. I am very upset that you took this money out of my account without my concent. It's XMas time and hope you know you've taken this money and my children will not have a turkey for Xmas now. Thank you very much for taking that away from my children. I tried calling could not get through Please return the only money I have till the end of January.
I need to return the new Derm Exclusive I just go and I would like to return my product that I just got and stop all future shipments. It irritated my skin and I just lost my job. Customer number 12652291 order number 52926845.
Ms. Marlene Wilson On Phone To Derm Exclusive Service
I would like a refund on my restore kit, it did not help my skin. My lines was still visible and it is not huge one. I do not think to get return call, as i have called.
My customer ID is 15248527 and my phone number is 250338-0533.
Appreciate a call.
Ms. Rose Quast On Phone To Derm Exclusive Service
I wish to cancel my subscription. I have one more payment scheduled for 10/05/2014, after that please do not send any product and do not bill me for more product.
Sending on September 25 2015.
Ms. Leisha Schuckers On Phone To Derm Exclusive Service
I had called week of June 23rd. To cancel my order. I talked to justin and he assured me i would not be billed in July for 74. 80. However, i was charged 74. 80 on July 12th. I did not receive any products either. I want this taking off my charge card please!
Costumer # 15004944