No one has credited my account yet. Every time I call, there is a 15 minutes wait, then 13 mins, etc. I was on the phone for exactly 48 minutes This is certainly not a professional way to do business. Trying for weeks, Now today I receive another box waiting called another 36 mins, able to talk to anyone. I could not find a specific section which allows me to cancel my order. YOU HAVE TO CALL. Please do not send me any more products of any kind. Received another today- I am a physician who has very limited time as it is, let alone waiting forever for someone who does not come to the phone. I am disgusted. Please respond. Dr. Jennie Bernardi ---847-910-3234--Liberna95@yahoo.com.
Can't find the customer service department. I need to return my products. My face can not handle something in the products. Used it only twice. Wasn't going for a third. My skin was breaking out in a rash. I will keep trying to get hold of someone to find out what I need to do. I really was excited about using. But can not. Thank you, Dawson Kegley 336-413-1885dee. Kegley@dkdinc.com.
I have waited on the phone several times for many min utes and have never been answered I am no longer patient. I am already a couple of days over 90I would like to have return authorization for order 58658309 I have the RA sticker. I would like RA for the Derm Exclusive I do not have sticker for this I do not think that one cameI am very upset about this and some ho w there was a miss communication. I expected to pay the price 59. 95 as quoted on TV I only ordered because it was Dr Ordon and I did not think he would rip people off like this.
Cannot get through on customer service number to cancel any further orders. Please call 218-780-4262 to confirm I am cancelling my subscription.
Please cancel future orders of Derm Exclusive. My customer number Is16794787. Last order number 57280031. Advertising for this product was misleading. It stated three months supply for $54. 85, when actually you will be billed that for each month. Thank you.
I would like to terminate my automatic delivery of products. I have called the customer service line and after waiting it rings, then says no one is there and says good bye. I have a lot of product and would like to only receive the collagen lift moisturizer. Please terminate my auto delivery. Thank you, Nancy Meyer .
My Customer 14923964, I received a order that I did not order, I'm on a five month mailing. I now have over nine month supply. I have not been able to reach you by phone. Order was 5785901, This makes me very unhappy that you do not apply with my wishes.
I canceled my account in the beginning of June because I got a bad rash from the product, I have very sensitive skin. I talked to a man named Eli and he gave me a return number )1849255) and I returned the product and was to get reimbursed the 83. 26 I was charged on 6/29/2015. I still have not received the money back. Can you please tell me why? Thank you Deborah Brooks email@example.com.
Canceled order, but was sent a second order and was charged a second 89. 00. I am returning the unopened box with product and expect a full refund. Do not send any more unrequested orders and cancel my credit card information. Not pleased with product and believe it was falsely advertised. I need to hear from you soon.
On 4-27-15 you had deducted $39.95 from my account for a product which I never received. This account is SUPPOSED to be closed. I would appreciate your adding BACK this amount to my account, right away, and CLOSE this account. Account ending in *6534 Thanks, Melissa McLaughlin
I called Derm Exclusive numerous times trying to reach customer service. I called the number they gaveme 18664826401,, but I still was not able to contact anyone. Finally the last time I called and chose theorder line and learned the hours of operation. I was calling at 8:00 pm Eastern time. I was told that customerservice closes at 9:00 pm. After that call, I called customer service again and the automated voice told me to send an email to customerserviceatdermexclusive.com. I had been told my wait time would be 16 minutes.
They have shipped me some pills I did not order and there is no bill with price or anything in the box just a bottle of pills. how stupid is this? what am i suppose to do i did not order and wasn't even told anything about them and came in a seperate box after i had already shipped the other products back.
I made a purchase after a promotion on TV. I regret not going on line and getting the reviews before my purchase. They were bad. I called my credit card company and cancelled the order. If for some reason that doesn't work I will return my purchase unopened.
I am trying to stop your company from shipping any further items and using my credit card number. I Cannot make contact in order to make the above request.
I was not happy with my order and requested a refund. I received a reference number to use for the return and I mailed all the containers in the original box to the Canandian site in Ontario to address I was given. On 23rd of January the post office confirmed my package was delivered with confirmation number.
I ordered the Derm Exclusive Introductory set. I have been using it for seven days and I like the products very much. HOWEVER, this morning when I opened the second tube of Fill and Freeze. It is totally empty. It was sealed just like the other one,, but there is nothing in itMakes me think I do not want to invest any more $$$ in this product. Thank you so much, Jayne.
Ladies and Gents How do I cancel order number 53536012 Customer number 15729016 ? The e/mail address on invoice does not seem to work customerservice@dermexclusive. Please reply to firstname.lastname@example.org.
I called 1-16-2015 after I received a second shipment of product. I told your representative I did not want another shipment until 7-17-2015. It was confirmed.
I received my product and the fill and freeze was not even half full. The product does not work and it broke my face out. I want to cancel my account,, but I can not get anyone from customer service to answer there phone. I am hoping this will work. You do not make it easy to cancel your product. Again cancel my account I do not want this shipped to be or charged to my account again. Thank you Darlene Brown.
I signed up for deem exclusive and I am suppose to get a shipment every month for three months at 39. 95 each month, why am I charged 58. 99 on my card. It's impossible to reach anyone on this website.
After faithfully following the instructions, I have seen no noticeable difference in my skin. I have tried several times to contact your company, by phone without success. Therefore, I am asking you to cancel any and all future orders.
In my recent order the first item was not shipped (DE Custom Continuity Collateral Package BB. The four items I did order were received. Also, I would like instructions on how to use the DE NIGHT RENEWAL CREME which I will be using for the first time. Thank you. Customer number is 15032898, Order number is 54229262.
I want you to cancel everything. I have been getting nothing, but a run around. I spoke with ben number 237 at 12:30 today. He has never all ed back my name is valrae. Simonaro at 916 588 7719. I hope some one will contact me.
No complaint: Just want to discontinue further supplies. BrendaLoy, 6325 Tazewell Pike, Knoxville TN 37918 Customer No. 16071656 Thank YouBrendaLoy 865-567-5596.
I would like a complete refund and to stop any further shipments. The product was highly irritating to my skin and I broke out in a painful rash. Please contact me with an RA number. Thank you, Carla Sullivancsulli941@aol.com941 587-5750.
My name is Kathy Crawford, I was told this product would cost me $39. 00 upon receipt I had a bill telling me that two more payment of over $50 each will be taken from my account. Please cancel my account. I'm not even happy with the product, but too busy to worry about sending it back. My address is 10003 Old Homestead road. Pefferlaw, Ontario, Canada. E-mail k-crawford@live. Ca.
After receiving two or three shipments of your product, I called and cancelled the rest of my order. The confirmation number of cancellation is 50251175. The shipment date of the last order is 06/19/2014, customer number is 14816026, order number is 49362601. Thinking all was well, I received no more product, out of the blue around January 20, 2015, I received another order. Please do not ship anymore product, I wish to CANCEL any future orders of your products. They will be returned without opening the box or thrown in the trash. If I wish to have more product I'll call you. Thank you for your cooperation. MariaKis Customer number 14816026.
I do not want to receive any product at any time. Stop all shipments to me. I have tried for two weeks to reach customer service and can get no one to answer.
Why is it that most of these companies lie. I saw on your infomercials that have people claiming about their FINE Lines disappearing in front of their eyes from using the Fill and Freeze Pen well i have fine lines and i used this fill and freeze twice and nothing happens Whats up with This???? I am calling to cancel my future orders i have been on the phone number for almost 50 minutes to speak to someone.
I did not authorize another order I am Irritated my skin. I am very upset that you took this money out of my account without my concent. It's XMas time and hope you know you've taken this money and my children will not have a turkey for Xmas now. Thank you very much for taking that away from my children. I tried calling could not get through Please return the only money I have till the end of January.
I need to return the new Derm Exclusive I just go and I would like to return my product that I just got and stop all future shipments. It irritated my skin and I just lost my job. Customer number 12652291 order number 52926845.
I would like a refund on my restore kit, it did not help my skin. My lines was still visible and it is not huge one. I do not think to get return call, as i have called.
My customer ID is 15248527 and my phone number is 250338-0533.
Appreciate a call.
I wish to cancel my subscription. I have one more payment scheduled for 10/05/2014, after that please do not send any product and do not bill me for more product.
Sending on September 25 2015.
I had called week of June 23rd. To cancel my order. I talked to justin and he assured me i would not be billed in July for 74. 80. However, i was charged 74. 80 on July 12th. I did not receive any products either. I want this taking off my charge card please!
Costumer # 15004944
I have my membership on hold until December, but I need to cancel the membership. Please do not send me any more of your product. Although I am not dissatisfied with it, a member of my family is a rep for a skincare company, and I am obligated to purchase skincare items from her. Thank you