I renewed my subscription for Family bouquet on 8th June 2015. I paid the required N3, 700 on-line and my payment was accepted. I can access all the Family Bouquet channels EXCEPT Nigerian News channels like NTA, AIT, CHANNELS, MiTV and LTV. I have sent RA to 30333 several times I have sent RESET 4135397025 being my DSTV Smartcard number several times, but no improvement. Please help me.
I normally pay for access(1500)but yesterday 7/03/2015 I made payment for the family bundle(3000)what am watching now are normal access channels would be happy if the situation is been rectified immediately. My smart card number 42535294476. Thank you
Hello sir, kindly help me to open my Gotv with IUC no 4613174596, phone no +234 8135705929, name is Joseph, it refused to open since on friday that i bougth it, thanks
I am seriously disturbed. I could not view the program i paid for since 24th December 2014. Kindly assist in correcting this.
I just paid Rs 5000 for subscription for Dstv compact. It's yet to come up. Smart card number is 41259271462. Thanks.
Please i need your help, the sound of my decoder is not working, please help me to reset it. My IUC number is 2018803223, my phone number is 08100961161.
Please i need your help, the sound of my decoder is not working, please help me to reset it. My IUC number is 2018803223, my phone number is 08100961161. Thanks.
I am on Premium Bouquet. Since yesterday, I cannot connect to DSTV, my TV is displaying an error message E30-4 stating that the cable to the decoder may be incorrectly connected, I have tried repeatedly to tighten the cable and reconnect, but to no avail. Noticed that these error message has been coming for ahule, but usually disappear after a couple of seconds. My decoder number is 4111869631.
My subscription money was mistakingly paid into another person`s account by your staff in one on your outfits in port Harcourt. This was supposedly transfered into my DSTV acount after a week of complain by a DSTV staff and 72 HRS after the transfer, the problem of no access due to non renewal of subscription is still prevailing. Please, i want to be cleared on this issue since i have provided all evidence of payment and the said money transfered. I demand this to be sorted out without further delay. Regards. Smart card number 41354536322.
I bought a gotv decoder and antenna and l have completed all the installation, but the decoder was not activated.
I want to swap my Dish TV decoder DSD- 1131 With a new one, and have hereby subscribed for 2 month on that faulty decoder and please i want to divert that subscription to my new swapped decoder how can that be done.
I subscribe for Dish TV with a smart number 4119269787 my subscription is active I just want my BBA channels to be activated the customer service claim to have closed for the day and they told me their hours of operation I will appreciate if you can do so so I can watch my big brother Africa. Thanks and regards.
I am a premium subscriber with Card number 1017248853. I am unable to view Channels 223 and 225 whereas other sport channels are perfect. I do not think my view should be limited being a premium subscriber having observed the anomaly since the swapped of the old decoder for the new on 15/11/2014. Kindly review and rectify.
I am a Premium subscriber on card number 1017248853. I cannot view channels 223 and 225 whereas other channels are perfect, this became noticeable after the swapped of old decoder to the new one. Please probe and rectify.
Please assist me with my Dstv. Yesterday, i went to your head office to exchange my old one for new one, which was successful. I was told to call the customer care office line, before recharging it. And, since that yesterday till now i have able to connect to your office, even when i followed the instructions via through the voice call.
My dstv card number:4265712849,pastor ephraim egwu, wuse, zone7, abuja. My phone number is 08065711074.
My husband paid a sum of Rs 3000 on our decoder @ Delby Communications at Ijebu-Ode on Tuesday 18-11-2014 and up till now we have not been able to view any channel on it, Our smart card number is 4250899725, your help in fixing it will be appreciated.
I renewed my subscription since Monday, till now yet to have viewing access. Kindly look into it immediately. Card number is 10047318299
I want to know the price for the particular subscription that I will pay to enable me watch telemonde channel
Recently, I have not been able to view some channels specially the big brother channel. Please help me to fix this. Smart card number is 42584466009. I will appreciate your assistance. Thanks.
I paid 3000 naira today, but I cannot view any channel, but it gave me E16-4. My smart card number is 41306426168.
Please, i just want to know the ultimatum date of swapping of DSTV decoder. I have a PVR dual decoder. When i took it to my nearest DSTV office at Ado ekiti, they told me to take it to Ibadan.
I renewed my subscription since yesterday and up till now we still can not view any of the channels. Smart card number is 4259532189.
I made my usual subscription of compact view, but unable to view some channels i.e. big brother on channels 198 and 197. I have tried severally to contact you on phone, but phone is not connecting. Kindly reset the channels. Smart card number 41222619698.
Good Day, I have issued with the TV two link receiver on my PVR decoder model 3001. I went to the office closest to me. But no tangible assistance was rendered. The major reason for contacting you is to validate the statement which I was told concerning Swapping the old PVR decoder for the new one. Thanks.
We recently renewed our subscription, however, we are unable to view the BBA channel because its still blocked. Please resolve this problem immediately. Smart Card numbers-1004686691. Please, activate channels 197/198 as soon as possible, thanks.
MY SMARTCARD number is 4288619556 (PREMIUM DUAL) VIEW. MY SUBSCRIPTION IS UP TO DATE. I DO NOT HAVE ALL THE PREMIUM CHANNELS FROM MY DECODER INCLUDING BIG BROTHER (197 and 198) AFRICA AND SUPER SPORT 5. PLEASE RESOLVE THE PROBLEM AS SOON AS POSSIBLE. MY DUAL DECODER DOES NOT EVEN HAVE MOST THE CHANNELS THAT ARE SUPPOSED TO BE THERE.
Sir, I would like to advantage of your Offer in exchanging my old decoder for a newer model. Kindly tell me the terms and condition stated in the SMS sent. Sani Mohammed.
ERROR E16 STARTED four DAYS AGO. COULD IT BE THE OLD DECODER PROBLEM? I AM IN EBUTE-METTA. WHERE IS YOUR NEARESST OFFICE WHERE CAN I SWAP THE OLD DECODER FOR A NEW ONE. I AM NOT OWING. SMART card number 4023617413.
My subscription expired today. I also paid today. I paid N3000 instead of the N11500 I used to pay. Now I am disconnected. My number is 42657412286 My phone number is 08029568433 Chukwudi Ukazim Lagos.
Please i mistakenly load into another person gotv acct, wrong decoder no-2018799512,the right no-2018799572, name: wulle, phone number 07081016846, pin serial number 2012131456919 reference number 39200716, payment made through flashmecash on 22nd of October 2014.
I paid DSTV yesterday with Firstmonie, but my account is yet to be activated. Smartcard number is 41130577582 Phone number is 08056719243 Amount: 7850.
I am still waiting, kindly do something. I have tried all avenues, but proved abortive. I will really appreciate it, if you can do it for me to watch the live eviction tonight. I am not owing you.
Error e16-4 on my decoder. Please reconnect. I am not owing. I want to watch Bigbrother Africa live eviction. Though its annoying.
I lodge a complain as regards my DSTV upgrade from 1500 to 3000. I subscribed for 3000, but yet to enjoy it. Its 1500 package that still showing. Kindly help me to upgrade it. Please my SSTV number is 42584378733. My mobile number is 08039484702. Thanks.
Honey i just renew my DSTV account numberw with the smart number 41085994642. The message on the television screen now is e16 you are not enabled to view this channel or your account has been suspended.
Please open my big brother Africa Chanel for me, please now. This is my details. Name-obi Steve. Smart card number-42657264497.
Hi, After paying for my subscription, i still have the e16-4 on my screen. I have called customer care not able to speak with someone. I have done the reset, visited self service still no result. What do i do? Please help me. Smart card number is 4135438557.
I subscribed rupees 3000 naira on my Dstv decoder, but ever since it has not been showing and i do not know why? My decoder serial number is 42909164776.
Hi, Dstv I have subscribed for Gotv and Dstv on my Nokia 5330, but the service is not up yet. Please help me because the subscription fees had been deducted from my airtime balance. Please i need a reply from you guys as soon as possible. Dennis from Nigeria. My number is 08039775017.
I was on a plan of 1500 and migrated to 3000 since Wednesday 8th of October 2014 and up till now, i cannot still view any channel. My Smart card number is 42584378733 and my number is 08039474702. All efforts to get the customer care number since proofed abortive. Would appreciate if you guys can fix it for me before the end of today. Thanks and god bless.
My screen is blanked even after recharged on 24/09/2014. I have sent SMS for reset and even called customer service no all to no avail.
Kindly assist please.
I want you people to help me transfer my money from the wrong account number 0147949254 to the correct account number 2015963287 which bearing Ekhorugue Osagie. I subscribe 1,500 to my gotv decorder on 19th day of August 2014, mistakenly it goes into wrong account.