My Cook's Essentials eight quart digital pressure cooker has lost its non-stick coating in just 5-6 months. The bottom flaked off in the first month and the inner sides by the 5th month. I contacted QVC who told me it was covered under warranty and gave me Maxi-Matic USA phone number. When I called Maxi-Matic the customer service agent told me the product only had a limited warranty and the inner pot was not covered. Of course I could purchase another pot. I contacted QVC again and was told it was under full warranty and they would allow the return at my cost for refund. I will never purchase another Cook's Essentials Product nor recommend it to anyone. The warranty should disclose when a particular part of a product is not included in the warranty.
I just purchased a Cooks Essentials eight quart oval pressure. The timer in pressure mode will not work. It works in the other modes. How can that be corrected?
I purchased my set of cookware about 10/11 years ago. I was very excited, a single mom on her own buying her first set of "real" pots and pans. I was also very happy about the life time warranty it provided. My set has been Amazing for me,, but over the past few years it has definitely shown is age. I called to find out what to do to use the "lifetime" warranty, but to my dismay I would be responsible for the shipping costs. By now 11 years later the entire set needs to be replaced, , but I simply can not afford the shipping costs, so I will end up having to buy a new set. I am sad about this as I have loved using this brand for years. It's there a way of bypassing the shipping costs?
Years ago i sent an entire set back and they paid shipping both ways. I just sent another set back , this time i had to pay shipping. It was $22. 00 to ship to north Carolina. I thought it was worth the $22. 00 to get another set of pots and pans. Although its been two weeks and i haven't heard a word!.
I am trying to figure out how to get in contact with the manufactures with customer service number for Cooks Essentials perfect pressure cooker model.