My husband bought me a Cook's Essential's 5. five quart pressure cooker from QVC. It's beautiful and my favorite color - red. I made chicken picatta from the recipe book and in addition to the chicken burning on the bottom, the pressure regulator never worked. Steam came out of the lid and not the regulator. Just made brown rice, using the instructions and amounts in the booklet. It is the crunchiest rice I've ever tasted, almost burnt. Once again, no steam came out of the pressure regulator, just the lid. I'm sending it back to QVC.
My Cook's Essentials eight quart digital pressure cooker has lost its non-stick coating in just 5-6 months. The bottom flaked off in the first month and the inner sides by the 5th month. I contacted QVC who told me it was covered under warranty and gave me Maxi-Matic USA phone number. When I called Maxi-Matic the customer service agent told me the product only had a limited warranty and the inner pot was not covered. Of course I could purchase another pot. I contacted QVC again and was told it was under full warranty and they would allow the return at my cost for refund. I will never purchase another Cook's Essentials Product nor recommend it to anyone. The warranty should disclose when a particular part of a product is not included in the warranty.
I just purchased a Cooks Essentials eight quart oval pressure. The timer in pressure mode will not work. It works in the other modes. How can that be corrected?
I purchased my set of cookware about 10/11 years ago. I was very excited, a single mom on her own buying her first set of "real" pots and pans. I was also very happy about the life time warranty it provided. My set has been Amazing for me,, but over the past few years it has definitely shown is age. I called to find out what to do to use the "lifetime" warranty, but to my dismay I would be responsible for the shipping costs. By now 11 years later the entire set needs to be replaced, , but I simply can not afford the shipping costs, so I will end up having to buy a new set. I am sad about this as I have loved using this brand for years. It's there a way of bypassing the shipping costs?
Years ago i sent an entire set back and they paid shipping both ways. I just sent another set back , this time i had to pay shipping. It was $22. 00 to ship to north Carolina. I thought it was worth the $22. 00 to get another set of pots and pans. Although its been two weeks and i haven't heard a word!.
I am trying to figure out how to get in contact with the manufactures with customer service number for Cooks Essentials perfect pressure cooker model.