China Southern Airlines Customer Service Support Information

+86 4008695539-1-4, 00 86 400 869 5539    call by skype, if installedGuangzhou, Guangdong, People''s Republic of

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  • For Domestic ticket service Domestic hotline: 4006695539-1-1
  • Overseas hotline:+86-4008695539-1-4
  • For International ticket service Domestic hotline: 4006695539-1-2
  • For Supplementary Contact: 00 86 400 869 5539

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China Southern Airlines User Queries

Customer care female
Manisha SachdevNov 11, 2016


Customer care male
Avinash Arvind GoleSep 24, 2016

I have been booked tickets for Delhi to Guangzhou )traveling date 28/9/16 to 7/10/16) and return, for business visit purpose. After booking I came to know about the china national holidays from one to six October,
I am unable to work any official work due to national holidays, I want to amendment this tour return plan date from 7/10/16 to 3/10/16

travelers details
Name :: Avinash Arvind Gole
Clear trip booking trip ID :: 16092035308

my mail ID ::
contact No. 0091 9075096295

Avinash gole
agcoagrotech Pvt. Ltd. .

Customer care male
Karan PamnaniJul 05, 2016

Hello Team,

I landed to new Delhi from los angeles last week on 28th June. We were total five passengers three adults and two kids with ten bags. On the airport we have only collected nine bags out of 10. And one bag is missing and authorities is still tracing our bag. Its been a week. Tag was by the name of yashvi ahuja. Regards

Customer care female
Sumesh GuptaJun 27, 2016

This was the most ill treated experience we had while on family vacation from New Delhi - Guangzou dated 22nd June 2016 via flight no CZ 3078 at 11.55 a.m !! Flight Stewart Mr. Yuan hi ( may be spelled wronged ) had ill treated my child and hurled abuses and stared at him all during the journey !! We understand we were not flying free and were behaving in the best of our mannerism so as not to cause inconvenience to other flight members !! We demand strict action and favorable justice to us for that mental agony and tirture we met at the hands of this gentleman !! Rgds Sumesh Gupta 919711151582

Customer care female
Kanika VijMay 22, 2016

i need to book a ticket from delhi to auckland using the special passenger baggage allowance. but while booking the same there is no option showing any such concession. please help me how can i book such ticket. i am going to new zealand on a study visa.

Customer care female
Sunita SodhiDec 07, 2015

Dear Sir / Madam, My name is Sunita Sodhi , PNR PB7WZN, I have booked a ticket in china southern New Delhi to Guangzhou in CZ-360 dated 27 DEC 2015 and Guangzhou to Melbourne in CZ-343 dated 28 Dec, 2015 and back in CZ-322 on dated 04 March 2016 Melbourne to Guangzhou and Guangzhou to New Delhi in CZ-3027 on 05, March 2016. Now you are requested to book the Hindu Indian Veg Meal in every flight and a wheel chair in every flight. For any revert you can mail on my id:- or you can call on 91-8950400631Thanking you Sunita Sodhi HIG-19, Housing Board ColonyKalka-133302, District Panchkula, Haryana India.

Customer care male
Michael MurrayJun 21, 2015

Dear sir on Saturday 13/6/2015 I was meant to catch a flight from Qingdao to Guangzhou at 3pm and then a connecting flight to Melbourne at 9pm. The flight from Qingdao was three hours late. We were told to go to the supervisorand its now 1. 30am with no food and guess what, there is nothing at the hotel, no bar no kiosk not even a bottle of water in the room. I went to reception and found they had water and noodles for sale, so we survived. In the morning we got a ride back to the airport because by now I need my medicine.

Customer care male
Surjeet SinghFeb 16, 2015

I have Booked Ticket through Make my trip for my international flight from china to India round trip, only to discover the one alphabet of passenger name mentioned wrong ( Surgeet singh instead of Surjeet Singh ) at the time of ticket booking. I doesn't know whether this was my mistake or the Agent. I have check with customer care, the concerned of Airlines have really not been very helpful and professional. I just think it is so unreasonable not to allow people to pay to correction the name on the ticket, especially when it does not involve a change in the person who is flying, but just correcting a spelling mistake. I have paid high value for ticket and according to airline this is not refundable, I just want to ask to airline if i am ready to pay charges why not they are allowing to passenger for traveling. Please help me in this regards. Ticket number :- 7845857855896.

Customer care male
Nelson SantanaFeb 05, 2015

Greetings, This is my first time using China Southern Air for my international travel needs. My return flight is CZ659. As every time I return to US I packed my lighters, regular Zippo Lighters, in my checked bags. In the check-in counter CSA clerk told me my lighters, $100 worth of them, were not acceptable in check bags. The misinformation of CSA staff cost me not only money, but also being upset for most of the trip back home. I need to understand if I can no longer travel with my lighters or if you would educate the staff not to enforce old restrictions that have been lifted for quite sometime. Regards, NelsonETKT 7847564143966 / 1.

Customer care male
denis fortSep 27, 2013

denis fort
flight booking reference cz/nhxw8y
mail adress
philippine phone number:9396054998
saturday 21 September 2013 Paris-france-0400pm
via London-Guangzhou to Manila-Philippine
in London your crew said my ticket has a problem.Air france gave me another flight on Emirat via Dubai to Manila.
i want to know if you resolve the problem for my flight back to France ?if you change my flight you have to know that i have another flight in connection in Paris cdg at 09.00am 13 October 2013.