My contract is up for renewal and I am currently working out of South Africa. I need to re-design my contract to accommodate me when I come four times a year into South Africa. Your call centre or contact details for calling needs serious attention if you want to retain excellent paying customers like myself.
Still back listed after receiving letter of confirmation after account has been settled and closed. Our Ref. 113695159ID. : 9008235096082We hereby confirm that the above Cell C account is paid up and closed. Please beadvised that instruction has been sent to the credit bureaus to update your paymentprofile. Should you require any further information kindly contact the undersigned. Kind RegardsThabo MbatyazoCell CCollection Support - Credit Controller084140.
I upgraded on 15 April 2015 and received a blackberry z3 that is not working, I cant make or receive any calls. After eight calls to cell c I still have the the same handset, they promise that they will call me back and and make arrangements to collect the handset. Today is the 19 May 2015 more than a month later I spoke to a lady this morning at half past 12 and she promised that she will call me back at one, I am still waiting. I am just glad that all the calls get recorded. Can someone please call me back so that I can return the broken handset and get a new one.
Good day, This is 11 March 2015. I made arrangements with Cell C during the course of last week, changing my payment date from 31 of month to 15 of month. I did this early enough to ensure that my accounts are not blocked. Only to find out today, that three of four contracts have been blocked early morning 11 March 2015. Why then call customer services, if no action is taken. Waste of my time. Phone numbers are:07257969590723166309And then Cell C try and collect via debit order, prior to 15 of month as well - costing me bank charges adn additional charges on contracts as well. I need a call from management level in regards to above matters. And I need these cell numbers unblocked. This is my children phones, and the only way for them to call if there is a problem at home or school. RegardsWendy DuPlooy011 739 8087.
I have been trying to contact cell c legal but there is no answer. Please assist this is terrible service my number is 0843198932.
Please let me have a detailed copy of my account for the last six months. I cannot understand why i have been paying in excess of r400 for the past couple of months when my contract was r199 per month and i never use more than two megs per month
My balance now stands at over 4000megs and i cannot understand why it is so high since i do not buy extra time!
Your franchisees at east gate are frankly useless and cannot answer even the most basic query.
My contract amount is R100.00 and this mont an amount of R205.57 has been deducted from my account this is not as per the agreement for upgrade,Please assit to rectify as soon as possible,thank you.
Hi, I cannot get through to Cell C's Technical Support Centre as I need to get in touch with them in order for my router to connect to the internet. Ie. If I connect via wifi (using either Ipad, laptop or mobile) the router shows me a cross (X) and it does not want to connect to Cell C. Cell C has been charging me, although this problem has been continuing for the past month and a half.
Hi my name is thando. I recently call your customer careline. I was assisted my a lady calledlungile. My problem was that my line is a contract paid by my dad DanielMabaso. All I wanted was to get a a line that can assist me in cancelling the subsription. If this continue to happen. We are gladly to take our business else where . Please make sure that you retrain you consultants .I am going to 702 and to hello peter and inform them of the service I've received from a company like this.
Hi my name is pearl.been having a problem with my Youtube,whenever I try to play a video it keeps saying buffering, but I do have airtime and free data\megabites.I think it has something to do with the network coverage, but I've tryed fixing it a couple of time, but nothing happens.I was wondering if maybe I can get help with it
Consultant of cellc phone me with offer blackberry 93 20. And nokia asha for R129 pm when RAM deliverd the box. I only received one phone. I phone cellc ten min later and the customer service told me the deal was only for one phone so I canceled the contract te same day I received the phone. Now the keep on sending me statements that I have to pay R1567. Cancellation fee. Why ? Its their mistake not mine on my itc it show R1567 overdue it is having negative impact on my itc
From: Elize Ferreira (E)
Sent: 07 October 2013 9:52 AM
Subject: FW: contract 0723961009 attention Lorato
This is very frustrating CELL C PLEASE ASSIST ME This number is due for an upgrade months already and nobody can assist me to UPGRADE! Due to an old contract in 2009 !
From: Elize Ferreira (E)
Sent: 02 October 2013 1:57 PM
Subject: FW: contract 0723961009 attention Lorato
Sent: 27 September 2013 12:31 PM
To: 'firstname.lastname@example.org'; email@example.com; 'firstname.lastname@example.org'; 'email@example.com'
Subject: contract 0723961009
Good day,I was advised by legal department who had issues with my account since 200
Hi this is my 5th or 4th email, its a waste of my time and engery I have a problem which never seems to be solved with my network I have a blackberry, but yet its useless with the MB I have uploaded cause I can not even chat for more the two hours without switching or searching for network. Am sick and tide org this beyond poor network If this won't be fix please tell me so I move back to mtn I beg. Tina
My contract expired a long time ago yet you guys are still deducting money from my account,I called last year about this matter already and it was confirmed that the contract was indeed terminated yet today I still have money that is being taken from my account for a SIM card dat I only used for 6months!
My contract has expired and I have taken out a new contract also with cell c, but through autopage. Cell c was notified a month in advance, but the monthly debit order still went off my account. do i have to take this up with the bank or what?
I recharged my phone my phone today around 10:09am.my first call call was abt 8sec.I tried calling now, but i saw that my remaining air time has being removed and I wonder why.
Pls what is going on or better still - what went wrong? My phone has bing with me since morning, I have being indoor and no visitor so no one could have used it without my permission.
I will be happy if this issue can be resolved.
My nunmber is:0749325094
Hi cellc am so angry with the custmer service,when i topup my airtime i find it missing without making any call,my starter pack doesnt send sms,pls help 0847379779
i want to do a SIM swap, but your customer service is a bit low and your consultants always put me on hold. My cell number is 0844513357
I do not like this new fair BIS usage thing, because my friends and I expect it to last the whole month. This causes a change, an instability, so a couple of people I know are gradually moving to other networks. So dissapointed. I am changing too.
I bought LG CELLPHONE MODEL E405 at Cell C Lochlogan shop L105 &107 Lochlogan Bloemfontein in the Free State. The phone could not work and I returned it immediately to the shop. They told me that they could not give my money back because they are to fill some kind of form, send it to Johannesburg for authorization of refund. it is almost two weeks I have not gotten my money back. What is happening? Is this the way cell C wants to portray itself to the customers? What kind if service is this? I want my money back or else I will have to tell everybody about your unprofessional handling of the customers and will have to resort to other means of getting my MONEY BACK!
I have logged a complaint and have spoken to three or more call centre agents, asking them why is the bad internet connection persisting its been over a month and the problem is still on going, no one have answers yet they point to their Technitians, but no resolution has come of this, I am on a contract with them and I am paying every month on time for a service I am not getting, how is this good for me and even worse what bad repution is Cell C building, I am tired of this network and their lack of customer service I would really like to get out of this contract binding me to them, but I do not know how.
I live in Centurion (Pretoria) and have been a Cell C client for more than three years - I have two data contracts with Cell C. Since beginning of 2013 I have to been able to connect on internet using my i-pad and the moderm. The two contracts I have with Cell C are now useless for me, but I get charged every month for them. My main number is 0843197592 over and above the data contracts.
I have been using my vodacom simcard for 13 years and suddenly I am not able to make or receive any calls or messages on my phone. So I called vodacom to see what was the problem. Then they told me that cell c was porting my number. Where they got permission I do not have a clue. I am very frustrated thinking that something so personal can be changed without my authority. I am lost without my phone and this is clearly an unnecessary incident that should not have happened in the first place. I want a full investigation to be conducted on how this happened. This is unacceptable and ridiculous.
I experience difficulties getting through to your consultants. I had R68.00 on my account and my the only thing I am using in the morning is text messages . I didn't make any calls yet and SMS 11 msgs and got left R33.85. How much does cell c charge per SMS and the only time i spoke to a cell c consultant if they called for new contracts. I am currently deciding to go back to Vodacom where i get all the time quality services all the time, Cel C never available. Could you please call me urgently on 0827047905
Morning, my name is Xiwinisi Gys Ngobeni,Identity number 850214 5709 082, I have contract cellphone which expired this August and I am asking for you guys to cancell it this month when it expired, I do not want it to continue, thanks and please give me feedback
hi my name is Miss Nomzamo Sibisi in Durban I was called by one of your consultant and tell me that I qualify for contract cell phone which Sumsung Galaxy S5301 and the reference number is atp 700339000 ,they told me that I will get the phone after seven days, but up until now ,I gave them everything they wanted even the account number,i was wondering if you can help me and please if you can contact me on my number which is 0726854380 anytime of the day Thank you
Wrong data package was given when i upgraded telephonically. This was done end of February, begining March 2013 and has not been resolved till to date.
My contact details are:
Cell: 0846994582 (one of contract numbers i terminated)
Please could you help sort this problem out as soon as you can. Much appreciated.
Thank you in advance and God bless
hi my name is lameez and I am so disapointed I bougt airtime and icnt c the numbers me and my hubby was going mad in trying to figur owt wat numberz it is and we stl cnt cum ryt and this is not da 1rst time that this happens..so wot mus ido with this airtme nw cz icnt mke owt.my phn numba is 0747821876 and my email is firstname.lastname@example.org
I still have problem with Cell C 3G and cell phone services in the Rooihuiskraal area (Centurion). I was promised feedback via e-mail and phone call, but I have received nothing, but the services are deteriorating further. There are times that there is no signal at all. At the same time I cannot access internet, friends next door are downloading six and seven MByte files on MTN and Vodacom. I cannot contact them on cell or they me.
I finally got in now after trying for ten minutes to lodge this complaint
Every time I try to connect to the internet on my Samsung galaxy tab2 I experience a connection problem saying Authentication via the proxy server was unsuccessful. I have data on my tab, what could be the reason for this? I can not connect to any site on the internet and this is frustrating me! The number for this SIM is 0610307200. Regards, Anita
TO WHOM IT MAY CONCERN .
CAN YOU PLEASE DEDUCT PAYMENT FOR LAST MONTH ON MY CONTRACT FOR CELL NO .0748039750.I WAS TOLD TO INFORM YOU AS SSON AS MONEY IS AVAILABLE IN MY ACCOUNT . CAN YOU PLEASE SENT CONFIRMATION THAT YOU DEDUCTED THE PAYMENT PLEASE, MY MAIL ADDRESSS IS rosemary @keren.co,za
MRS ROSEMARY MARMAN
I have a cell ce modem which has never worked properly. I would like to return it as it is not serving any purpose. The SIM number is 8927071501211607447. I also have a micro SIM which works much better. Kinldy assist with regards to whom I can contact to return the modem and stop the payment thereof.