Cell C South Africa Complaints and Reviews
Mr. D R Wright Says Oct 14, 2014
Please let me have a detailed copy of my account for the last six months. I cannot understand why i have been paying in excess of r400 for the past couple of months when my contract was r199 per month and i never use more than two megs per month
My balance now stands at over 4000megs and i cannot understand why it is so high since i do not buy extra time!
Your franchisees at east gate are frankly useless and cannot answer even the most basic query.
Mr. Kenneth Nhlapho Says Jun 18, 2014
Airtime disappearing please stop it.
Mr. Sheila Says Jun 04, 2014
My contract amount is R100.00 and this mont an amount of R205.57 has been deducted from my account this is not as per the agreement for upgrade,Please assit to rectify as soon as possible,thank you.
Ms. Clarissa Says Oct 26, 2013
Hi, I cannot get through to Cell C's Technical Support Centre as I need to get in touch with them in order for my router to connect to the internet. Ie. If I connect via wifi (using either Ipad, laptop or mobile) the router shows me a cross (X) and it does not want to connect to Cell C. Cell C has been charging me, although this problem has been continuing for the past month and a half.
Ms. thando mabaso Says Oct 21, 2013
Hi my name is thando. I recently call your customer careline. I was assisted my a lady calledlungile. My problem was that my line is a contract paid by my dad DanielMabaso. All I wanted was to get a a line that can assist me in cancelling the subsription. If this continue to happen. We are gladly to take our business else where . Please make sure that u retrain you consultants .I'm going to 702 and to hello peter and inform them of the service I've received from a company like this.
Mr. ashley Says Oct 16, 2013
every time i recharge money is being deducted i want it to stop please just tell what to do please help...number is 0835914210
Ms. pearl Says Oct 09, 2013
Hi my name is pearl.been having a problem with my Youtube,whenever I try to play a video it keeps saying buffering but I do have airtime & free data\megabites.I think it has something to do with the network coverage but I've tryed fixing it a couple of time but nothing happens.I was wondering if maybe I can get help with it
Ms. karmonita Says Oct 08, 2013
Consultant of cellc phone me with offer blackberry 93 20. And nokia asha for R129 pm when ram deliverd the box. I only received one phone. I phone cellc ten min later and the customer service told me the deal was only for one phone so I canceled the contract te same day I received the phone. Now the keep on sending me statements that I have to pay R1567. Cancellation fee. Why ? Its their mistake not mine on my itc it show R1567 overdue it is having negative impact on my itc
Ms. Elize Says Oct 07, 2013
From: Elize Ferreira (E)
Sent: 07 October 2013 9:52 AM
Subject: FW: contract 0723961009 attention Lorato
This is very frustrating CELL C PLEASE ASSIST ME ! This number is due for an upgrade months already and nobody can assist me to UPGRADE! Due to an old contract in 2009 !
From: Elize Ferreira (E)
Sent: 02 October 2013 1:57 PM
Subject: FW: contract 0723961009 attention Lorato
Sent: 27 September 2013 12:31 PM
To: 'firstname.lastname@example.org'; email@example.com; 'firstname.lastname@example.org'; 'email@example.com'
Subject: contract 0723961009
Good day,I was advised by legal department who had issues with my account since 200
Ms. t Says Sep 30, 2013
Hi this is my 5th or 4th email, its a waste of my time and engery I have a problem which never seems to be solved with my network I have a blackberry but yet its useless with the mb I have uploaded cause I can't even chat for more the two hours without switching or searching for network. Am sick and tide org this beyond poor network!!!! If this won't be fix pls tell me so I move back to mtn I beg. Tina
Ms. ongezwa dingana Says Sep 26, 2013
My contract expired a long time ago yet you guys are still deducting money from my account,I called last year about this matter already and it was confirmed that the contract was indeed terminated yet today I still have money that is being taken from my account for a sim card dat I only used for 6months!
Ms. Charmaine Louw Says Sep 17, 2013
My contract has expired and I have taken out a new contract also with cell c but through autopage. Cell c was notified a month in advance, but the monthly debit order still went off my account. do i have to take this up with the bank or what?
Mr. Stevie Says Sep 15, 2013
I recharged my phone my phone today around 10:09am.my first call call was abt 8sec.I tried calling now but i saw that my remaining air time has being removed and I wonder why.
Pls what is going on or better still - what went wrong? My phone has bing with me since morning, I have being indoor and no visitor so no one could have used it without my permission.
I will be happy if this issue can be resolved.
My nunmber is:0749325094
Ms. Murendeni Says Sep 13, 2013
Hi cellc am so angry with the custmer service,when i topup my airtime i find it missing without making any call,my starter pack doesnt send sms,pls help 0847379779
Mr. nkosayiphathwa Says Aug 29, 2013
i want to do a sim swap but your customer service is a bit low and your consultants always put me on hold. My cell number is 0844513357
Ms. Amanda Says Aug 28, 2013
I don't like this new fair BIS usage thing, because my friends and I expect it to last the whole month. This causes a change, an instability, so a couple of people I know are gradually moving to other networks. So dissapointed. I'm changing too.
Ms. austeria ntsike Says Aug 22, 2013
I bought LG CELLPHONE MODEL E405 at Cell C Lochlogan shop L105 &107 Lochlogan Bloemfontein in the Free State. The phone could not work and I returned it immediately to the shop. They told me that they could not give my money back because they are to fill some kind of form, send it to Johannesburg for authorization of refund. it is almost two weeks I have not gotten my money back. What is happening? Is this the way cell C wants to portray itself to the customers? What kind if service is this? I want my money back or else I will have to tell everybody about your unprofessional handling of the customers and will have to resort to other means of getting my MONEY BACK!
Mr. Clinton cupido Says Aug 15, 2013
I have logged a complaint and have spoken to three or more call centre agents, asking them why is the bad internet connection persisting its been over a month and the problem is still on going, no one have answers yet they point to their Technitians but no resolution has come of this, I'm on a contract with them and I'm paying every month on time for a service I'm not getting, how is this good for me and even worse what bad repution is Cell C building, I'm tired of this network and their lack of customer service I would really like to get out of this contract binding me to them but I don't know how.
Mr. Paul Mamabolo Says Aug 12, 2013
I live in Centurion (Pretoria) and have been a Cell C client for more than three years - I have two data contracts with Cell C. Since beginning of 2013 I have to been able to connect on internet using my i-pad and the moderm. The two contracts I have with Cell C are now useless for me but I get charged every month for them. My main number is 0843197592 over and above the data contracts.
Ms. Ms Martin Says Aug 12, 2013
I have been using my vodacom simcard for 13 years and suddenly im not able to make or receive any calls or messages on my phone. So I called vodacom to see what was the problem. Then they told me that cell c was porting my number. Where they got permission I dont have a clue. I am very frustrated thinking that something so personal can be changed without my authority. I am lost without my phone and this is clearly an unnecessary incident that should not have happened in the first place. I want a full investigation to be conducted on how this happened. This is unacceptable and ridiculous.
Ms. Jastmine Says Aug 08, 2013
I experience difficulties getting through to your consultants. I had R68.00 on my account and my the only thing im using in the morning is text messages . I didn't make any calls yet and sms 11 msgs and got left R33.85. How much does cell c charge per sms and the only time i spoke to a cell c consultant if they called for new contracts. Im currently deciding to go back to Vodacom where i get all the time quality services all the time, Cel C never available. Could you please call me urgently on 0827047905
Mr. Gys Says Aug 08, 2013
Morning, my name is Xiwinisi Gys Ngobeni,Identity number 850214 5709 082, I have contract cellphone which expired this August and I'm asking for you guys to cancell it this month when it expired, I don't want it to continue, thanks and please give me feedback
Ms. nomzamo Says Aug 02, 2013
hi my name is Miss Nomzamo Sibisi in Durban I was called by one of your consultant and tell me that I qualify for contract cell phone which Sumsung Galaxy S5301 and the reference no is atp 700339000 ,they told me that I will get the phone after seven days but up until now ,I gave them everything they wanted even the account no,i was wondering if you can help me and please if you can contact me on my number which is 0726854380 anytime of the day Thank you
Ms. Tania Says Jul 27, 2013
Wrong data package was given when i upgraded telephonically. This was done end of February, begining March 2013 and has not been resolved till to date.
My contact details are:
Cell: 0846994582 (one of contract numbers i terminated)
Please could you help sort this problem out as soon as you can. Much appreciated.
Thank you in advance and God bless
Ms. lameez daniels Says Jul 18, 2013
hi my name is lameez nd im so disapointed I bougt airtime nd icnt c the numbers me nd my hubby was going mad in trying to figur owt wat numberz it is nd we stl cnt cum ryt nd dis is nt da 1rst time that this happens..so wot mus ido with this airtme nw cz icnt mke owt.my phn numba is 0747821876 nd my email is firstname.lastname@example.org
Mr. Johann Joubert Says Jul 15, 2013
I still have problem with Cell C 3G and cell phone services in the Rooihuiskraal area (Centurion). I was promised feedback via e-mail and phone call. But I have received nothing. But the services are deteriorating further. There are times that there is no signal at all. At the same time I cannot access internet, friends next door are downloading six & seven MByte files on MTN and Vodacom. I cannot contact them on cell or they me.
I finally got in now after trying for ten minutes to lodge this complaint
Ms. Anita Says Jul 03, 2013
Every time I try to connect to the internet on my samsung galaxy tab2 I experience a connection problem saying Authentication via the proxy server was unsuccessful. I have data on my tab, what could be the reason for this? I can't connect to any site on the internet and this is frustrating me! The number for this sim is 0610307200. Regards, Anita
Ms. ROSEMARY MARMAN Says Jun 28, 2013
TO WHOM IT MAY CONCERN .
CAN YOU PLEASE DEDUCT PAYMENT FOR LAST MONTH ON MY CONTRACT FOR CELL NO .0748039750.I WAS TOLD TO INFORM YOU AS SSON AS MONEY IS AVAILABLE IN MY ACCOUNT . CAN YOU PLEASE SENT CONFIRMATION THAT YOU DEDUCTED THE PAYMENT PLEASE, MY MAIL ADDRESSS IS rosemary @keren.co,za
MRS ROSEMARY MARMAN
Ms. Keabetswe Says Jun 20, 2013
I have a cell ce modem which has never worked properly. I would like to return it as it is not serving any purpose. The sim number is 8927071501211607447. I also have a micro sim which works much better. Kinldy assist with regards to whom I can contact to return the modem and stop the payment thereof.
Mr. Jacob centle Says Jun 19, 2013
R6 is being deducted for every recharge, l want to stop it.