Celcom Malaysia Customer Service Phone Number

00 603 36308888, +60326883939

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Celcom Malaysia

Celcom is a mobile telecommunications corporation in Malaysia and also the portion of Axiata group of companies. Seri Mohammed Shazalli Ramly is the Celcom's current CEO. Celcom having central office in Kuala Lumpur, Malaysia. The corporation provides 2G, 3G and satellite mobile network. Celcom commenced its operation as STM Cellular Communications in 1988 with Fleet Group and Telekom Malaysia as shareholders. Celcom is the Malaysian comrade of the Vodafone telecommunication community. Celcom upgraded to the GSM900 service and speedily raise to become the significant mobile phone corporation in Malaysia. Celcom Broadband is Malaysia’s number 1 Mobile internet provider, with 857,000 clientele in 2010. The postal and official address, email address and phone number (helpline) of Celcom Malaysia service center and Celcom Malaysia customer service number is given below. The helpline of Celcom Malaysia customer service number may or may not be toll free.
Celcom Malaysia Phone Number Customer Service
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Celcom Malaysia Customer Service Number Complaints and Reviews

Customer care male
Mr. Anuar Hanafiah SaysJul 01, 2013

Need help On this issue.

I requested to change/ switch to you Mobile On My Celcom number is 019 296 0636, but was rejected.
Msg:
"Porting Request Denied".

PIs explain why It was denied.
(I have paid all my Outstanding Bills.)

Reply
Customer care female
Ms. skmm broadband SaysJul 03, 2013

why my line is so slow until i want to view any webside also cannot. i just top up four days ago. Then these four days so disappointed with the data line. can you please check? thanks a lot!

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Customer care female
Ms. tee SaysJul 12, 2013

My case C130319-446877682 still not action taken. Please help to refund the deposit as soon as possible since the line 019-6273862 terminate more than four months.thanks.

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Customer care female
Ms. ulik sarumpaet SaysJul 14, 2013

Need help on my case..first i change my prepaid from xpax to celcom frenz..but celcom frenz vry problem..so,i want to change again my prepaid to celcom xpax..can you help me how to change it..?

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Customer care male
Mr. muhaimin SaysJul 24, 2013

Sorry..u are taking too much time on activating my BIS.."unable to process your request at this point"..i think i've experienced since last nite..what have you guys been done since last nite?.sleeping?.lol~

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Customer care female
Ms. julie SaysJul 26, 2013

my celcom prepaid number 013-3766688 no active because two month no top up,i want active back this number.

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Customer care female
Ms. Miss Tang SaysJul 26, 2013

hi, may i know what is going on with my line 019413375?
on 20th July I applied for "temporary disconnect"while waiting for processing of my complaint.
on Monday 22nd July, i was informed by account manager fr Seberang Jaya branch that the line was terminated!i sent another feedback form discussing abt d conversation with tat manager, i received an email fr customer service department giving me a new reference ID.
today i tried to ask CCS on facebook about d processing, and i was told that the line was terminated.
i called one 300 111 000, said is temporary disconnect??
so how actually? so confusing

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Customer care female
Ms. aida hanani SaysJul 29, 2013

My SIM have change from x2 to celcom frenz. It too expensive. I do not know why. How can I change back to x2?

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Customer care female
Ms. instanet sim pack SaysJul 29, 2013

just want to complaint : dealer that sold instanet to me with very high prices !I do not know the exact price "so I bought it with RM 140(some more no modem included )!then ,I search online ,it's only RM 12.50 without modem !then I went home and try ,it's not in good condition ,after I've reloaded RM 15.00 still can not use ,then I went to celcom nearby ,they checked for me ,they said it's really can not use !then ,I went back to thay dealer who sold me this instanet and asked them eithet return money RM 140.00 to me and they said they can only returned RM 110!I am so dissapointed !

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Customer care male
Mr. Anthony SaysJul 31, 2013

Why the celcom line become so poor already?The line always off by itself when I talk with my customers.Really disappointed! Will change to other company if you do not improve your service!

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Customer care male
Mr. FUAD SaysAug 01, 2013

For heaven sake, please terminate these money ripping SMS content provider, 33993 MATRIX TECH from my account number:67675254

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Customer care female
Ms. magellyne SaysAug 06, 2013

I need to make some report about one of the staff. . She call me to tell me about my broadband that I did not pay. , but then when I answer the phone I just woke up. . Then she speak to me with inproper language which is bad words. . Can celcom do something about this ??

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Customer care male
Mr. MICHAEL SaysAug 16, 2013

can you please terminate these 33993 matrix tech gateway charges us for rm3.00 per SMS which we do not subscribe . thank you

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Customer care male
Mr. KH Liew SaysAug 16, 2013

I am ex digi user and I just shifted to celcom and
I find that the line service is bad and the Internet services is like I am using a old nokia 8210 gprs system please rectify ASAP!

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Customer care male
Mr. mohd akfan SaysAug 26, 2013

Why my broadband to slow.01592267224. Its happen last five days

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Customer care male
Mr. ENICK AHAMAD SHUKRI BIN ABDULLAH SaysSep 08, 2013

Sir,
Last one year I used Cellcom network for internet.My account number is 135903607.My mobile number is 01592004530.My plan is C-brand basic 4GB RM 68.Last month onwards the connection is very poor.If the same condition continues,I want to change the other Network.I have no other option.Because every day the same problem continues..please I request to you,take steps for good network....My mail ID is sureshliyo@gmail.com. If any wrong sorry............................
.I expect very good network connection very soon..
Thanking You,

Reply
Customer care female
Ms. Siti Nora Zainal SaysSep 17, 2013

Hi, my name is Siti Nora and I had been your customer for quite sometime. Recently, your service provider had been 'stalking' me which in terms of getting SMS notification of my loyalty bonus in about tens times a day. I was awakened at three a.m, then 4a.m just to receive that SMS. During day time more than three about the same SMS. It has disturbed my privacy one way or the other and I hope your management can do something about it. As you may know lots of people keep their hp next to them during bedtime in case of emergency. The same goes to me. For your action my hp number is 0192083607.

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Customer care female
Ms. Helen Hew SaysSep 21, 2013

Subscribe Portawifi on 22 Aug. I complaint of the amazingly slow connection speed to yr call center on end of August and till todate I have not heard from Celcom concerning my complain. This connection speed is very very slow.

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Customer care female
Ms. Loo Heoy Woon SaysSep 22, 2013

I requested to switch you mobile on my mobile number 017600285 and 0176492021, but was rejected and I received a message 'porting request denied'.Please help on this issue.
I already asked official executive at celcom branch bukit raja for help, but she very unfriendly and toldme I had paid my all outstanding bills.

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Customer care male
Mr. kevin tanner SaysSep 28, 2013

Why do I make missed calls to my family member and my prepaid credit became lower? I made missed calls, they did't pick up my calls yet. Yet my credit became lower. What is all this? Are you guys at Celcom ripping us of our money? I do not believe this.

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Customer care female
Ms. zaleha SaysSep 29, 2013

My name is zaleha abu hasan. IC 540401086464. My phone number is 0192257106. I have paid my current bill last week. Unfotunately today i checked online syaing that i have not yet pay. So please update your acct and i need the current statement for my office claim. TQVM .

Zaleha abu hasan

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Customer care male
Mr. raja SaysSep 30, 2013

Good Afternoon.

I bought RM 10.00 and uploaded and the balance showed as RM 6.70 till 25/10. Is it actually supposed to be RM 16.70. Please check and call back - the upload slip number is 9817 2174 7549 8547 - for h/p 019 207 9463


9504 1520 5372 7068
my email is: raja5679@yahoo.com

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Customer care male
Mr. Rodney Wong SaysOct 17, 2013

My number is 014 692 0788 Celcom 148 Users, i had reported my internet issue to CELCOM many times. and the problem is not solved, and when i wanted to switch to other Telco companies. Celcom demand me to pay them sum of money because of the contract package.

Celcom didn't deliver what has been promised to me, and want me to commit to their two year agreement plan.

Everyday i called 1111 to follow up my report, all i get is my case is in investigation. it will take four days to check, now two weeks already passed. How long do i have to wait?

i hope i can get a good answer from you Celcom company.

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Customer care male
Mr. muhammad iffat SaysOct 19, 2013

I am a celcom prepaid user. My number is 0134571599. Recently one received several SMS from 33115 with the title no subject. Although I deleted the SMS without read, RM1 will be automatically deducted. Why these culprit can easily get away and Celcom cannot do anything about it. Are you going to tell us that they are way too advance than Celcom. This is not my 1st experience. Before this also I have had the same experience and that is why Iam questioning your integrity.

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Customer care female
Ms. Nur Atiqah SaysNov 19, 2014

I want to make a call from Manila to Malaysia. Before I came to Manila I have no active rooming
kenap any until near Manila x can call.

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Customer care user complaints