Complaints and Reviews of Celcom Malaysia
Mr. Anuar Hanafiah Says
Need help On this issue.
I requested to change/ switch to U Mobile On My Celcom number: 019 296 0636 but was rejected.
"Porting Request Denied".
PIs explain why It was denied.
(I have paid all my Outstanding Bills.)
Ms. skmm broadband Says
why my line is so slow until i want to view any webside also cannot. i just top up 4 days ago. Then these four days so disappointed with the data line. can u pls check? thanks a lot!
Ms. tee Says
My case C130319-446877682 still not action taken. Please help to refund the deposit asap since the line 019-6273862 terminate more than 4 months.thanks.
Ms. ulik sarumpaet Says
Need help on my case..first i change my prepaid from xpax to celcom frenz..but celcom frenz vry problem..so,i want to change again my prepaid to celcom xpax..can u help me how to change it..?
Mr. muhaimin Says
Sorry..u are taking too much time on activating my BIS.."unable to process your request at this point"..i think i've experienced since last nite..what have u guys been done since last nite?..sleeping?..lol~
Ms. julie Says
my celcom prepaid number 013-3766688 no active because 2 month no top up,i want active back this number.
Ms. Miss Tang Says
hi, may i know what is going on with my line 019413375?
on 20th July I applied for "temporary disconnect"while waiting for processing of my complaint.
on Monday 22nd July, i was informed by A/C manager fr Seberang Jaya branch that the line was terminated!i sent another feedback form discussing abt d conversation with tat manager, i received an email fr customer service department giving me a new ref ID.
today i tried to ask CCS on facebook about d processing, & i was told that the line was terminated.
i called 1 300 111 000, said is temporary disconnect??
so how actually? so confusing!!
Ms. aida hanani Says
My sim have change from x2 to celcom frenz. It too expensive. I dont know why. How can I change back to x2?
Ms. instanet sim pack Says
just want to complaint : dealer that sold instanet to me with very high prices !I don't know the exact price "so I bought it with RM 140(some more no modem included )!then ,I search online ,it's only RM 12.50 without modem !then I went home and try ,it's not in good condition ,after I've reloaded RM 15.00 still can't use ,then I went to celcom nearby ,they checked for me ,they said it's really can't use !then ,I went back to thay dealer who sold me this instanet and asked them eithet return money RM 140.00 to me and they said they can only returned RM 110!I'm so dissapointed !
Mr. Anthony Says
Why the celcom line become so poor already?The line always off by itself when I talk with my customers.Really disappointed!!! Will change to other company if you don't improve your service!
Mr. FUAD Says
For heaven sake, please terminate these money ripping SMS content provider, 33993 MATRIX TECH from my account NO:67675254
Ms. magellyne Says
I need to make some report about one of the staff. . She call me to tell me about my broadband that I didnt pay. . But then when I answer the phone I just woke up. . Then she speak to me with inproper language which is bad words. . Can celcom do something about this ??
Mr. MICHAEL Says
can you please terminate these 33993 matrix tech gateway charges us for rm3.00 per sms which we dont subscribe . thank you
Mr. KH Liew Says
I am ex digi user and I just shifted to celcom and
I find that the line service is bad and the Internet services is like I am using a old nokia 8210 gprs system please rectify ASAP!!!!!!!!!
Mr. mohd akfan Says
Why my broadband to slow.01592267224. Its happen last 5 days
Mr. ENICK AHAMAD SHUKRI BIN ABDULLAH Says
Last one year I used Cellcom network for internet.My account no is 135903607.My mobile no is 01592004530.My plan is C-brand basic 4GB RM 68.Last month onwards the connection is very poor.If the same condition continues,I want to change the other Network.I have no other option.Because every day the same problem continues..please I request to you,take steps for good network....My mail ID is firstname.lastname@example.org. If any wrong sorry............................
.I expect very good network connection very soon..
Ms. Siti Nora Zainal Says
Hi, my name is Siti Nora and I had been your customer for quite sometime. Recently, your service provider had been 'stalking' me which in terms of getting sms notification of my loyalty bonus in about tens times a day. I was awakened at 3 a.m, then 4a.m just to receive that sms. During day time more than 3 about the same sms. It has disturbed my privacy one way or the other and I hope your management can do something about it. As you may know lots of people keep their hp next to them during bedtime in case of emergency. The same goes to me. For your action my hp number is 0192083607.
Ms. Helen Hew Says
Subscribe Portawifi on 22 Aug. I complaint of the amazingly slow connection speed to yr call center on end of Aug and till todate I have not heard from Celcom concerning my complain. This connection speed is very very slow.
Ms. Loo Heoy Woon Says
I requested to switch u mobile on my mobile number 017600285 and 0176492021 but was rejected and I received a msg 'porting request denied'.Please help on this issue.
I already asked official executive at celcom branch bukit raja for help but she very unfriendly and toldme I had paid my all outstanding bills.
Mr. kevin tanner Says
Why do I make missed calls to my family member and my prepaid credit became lower? I made missed calls, they did't pick up my calls yet. Yet my credit became lower. What is all this? Are you guys at Celcom ripping us of our money? I don't believe this.
Ms. zaleha Says
My name is zaleha abu hasan. IC 540401086464. My phone no is 0192257106. I have paid my current bill last week. Unfotunately today i checked online syaing that i have not yet pay. So please update your acct and i need the current statement for my office claim. TQVM .
Zaleha abu hasan
Mr. raja Says
I bought RM 10.00 and uploaded and the balance showed as RM 6.70 till 25/10. Is it actually supposed to be RM 16.70. Please check and call back - the upload slip no is 9817 2174 7549 8547 - for h/p 019 207 9463
9504 1520 5372 7068
my email is: email@example.com
Mr. Rodney Wong Says
My number is 014 692 0788 Celcom 148 Users, i had reported my internet issue to CELCOM many times. and the problem isn't solved, and when i wanted to switch to other Telco companies. Celcom demand me to pay them sum of money because of the contract package.
Celcom didn't deliver what has been promised to me, and want me to commit to their 2 year agreement plan.
Everyday i called 1111 to follow up my report, all i get is my case is in investigation. it will take 4 days to check, now 2 weeks already passed. How long do i have to wait?
i hope i can get a good answer from you Celcom company.
Mr. muhammad iffat Says
I am a celcom prepaid user. My no is 0134571599. Recently 1 received several SMS from 33115 with the title no subject. Although I deleted the SMS without read, RM1 will be automatically deducted. Why these culprit can easily get away & Celcom cannot do anything about it. Are you going to tell us that they are way too advance than Celcom. This is not my 1st experience. Before this also I have had the same experience & that is why Iam questioning your integrity.