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Cebu Pacific Philippines Customer Service Number

 : 000 63-32-230-8888
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Contact Details
Contact number
000 63-32-230-8888
Office Location
Old Domestic Road, Pasay City, Philippines
Email address
groupbookings@cebupacificair.com
Website
www.cebupacificair.com
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Cebu Pacific Philippines

Cebu Pacific is a Philippines based airline that provides services to both domestic and international destinations. The airline was founded on 1988 and commenced operations on March 8, 1996. The airline having headquarters in Airline Operations Center Building, Manila Domestic Airport Complex, Old Domestic Road, Pasay City, Philippines. John Gokongwei is the chairman of the airline. The postal and official address, email address and phone number (helpline) of Cebu Pacific Philippines service center is given above. The helpline of Cebu Pacific Philippines service center may or may not be toll free.
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Cebu Pacific Philippines Complaints and Reviews

Male ImageMr. Jun Says Oct 10, 2014

This is reference to the cancelled flight b36b8l bound to Kalibo on 13th of October 2014. Can you please send me a formal communication on my email? Thank you.
Female ImageMs. Lodivina Quejada Says Jul 29, 2014

I booked my flight last friday (July 25,2014) from dubai to manila from this edreams agency, but until now i did not receive my ticket and they send me message uncomfirmed and my booking reference number is 518963979 12638022-1406363197 . Please check my booking and send me my ticket. Thanks!.
Female ImageMs. Diana Facula Says Dec 10, 2013

I've been calling your costumer service for almost an hour and yet your team cant even manage to attend an urgent call.
I just want to check if I was double charge by your good company, kindly check my confirmation number FF9NXH.
All i wanted to do is to add on baggage for my return Dvo-Mnl for P180 and it seems like I was charge for $201 SGD.

Hoping for your kind consideration registration this matter. I' ll be glad to hear from you soon.
thank you.
Male ImageMr. Jim Lee Says Nov 20, 2013

I have not received an email from cebu pacific for flights which i booked moments ago. I need to print the official receipt of the flights i booked. Is there any other way i can retreive the booking info. Without the confirmation number i failed to check the confirmation number because i was expecting it to be in my email, but because of this delay, I have not received anything yet. The names of the passengers are bongkok gicabao, And carlos lee. Both of them are booked for tacloban on and they also have return flights on. I already finished the payment via bpi credit card.
Male ImageMr. Fernando Says Oct 16, 2013

I want to pay my ticket using credit card or cash, but accidentally I clicked Alipay..What will I do?Please email me at fsii90@yahoo.com..I trying to reach throug your customer hotline, but I cant reach it!please reply...My transaction ID number is 94824046....
Male ImageMr. Fernando Says Oct 16, 2013

I have change my date of flight online and accidentally I clicked Alipay...I want to pay it using credit card or cash..What will I do to change it?
Male ImageMr. EMILIO BALIGOD Says Oct 09, 2013

Good morning.

I have an existing group booking with ref. number TD2E6N, four passengers including myself with route mnl-bnkk-mnl.

I am working here in Thailand and I need to reimburse part of it; i.e, my fare (1 person). I do not understand why our accounting department would not accept my confirmed ticket (via on-line booking)as a proof of payment. In this regard, I would like to request for an official receipt of my transaction. I would be needing it until this friday 11 October 2013.

Your kind consideration on this matter will be highly appreciated. Please send through email addresses below.

Anticipating your prompt response.

Best regards.

Emilio D. Baligod
email: Emilio_Baligod@fwuk.fwc.com
emilidbaligod@yahoo.com
rgr_virgo@ymail.com
Female ImageMs. Roselle Says Sep 24, 2013

My schedule travel will be this coming September 28, I am planning to bring cakes home.... is it allow to bring?
Female ImageMs. juvy Says Sep 24, 2013

maam / sir


i just want to ask if the ticket for mr steve pine is confirm for September 26 pagadian to manila ,we did not receive any confirmation from it ,thank you
Female ImageMs. leilani crisostomo lava Says Sep 15, 2013

if i cancel my flight for September 18-23, 2013 going to jakarta, indonesia..how much i can refund just in case or if i can transfer the flight to someone else how much she'll add.thank you for immediate response
Female ImageMs. Joy Bayambang Villa Says Sep 04, 2013

Good day....i would like to enquire the crew if you csn kindly trace for me.i was in the flight from hongkong bound for manila connecting to butuan city.the flight hk to mnla is my concern where i may accidentally left my 10thousand peso bill enclosed in chinese red pocket.my flight airline was 5j109 seated at 9f at 8:25am flight time dated August 29,2013.i put my shoulder bag up in the rear because ts bulky.the small redpocket envelope might slid.should you please kindly ask for me because it is for my payables and I am worried.my roaming number is +639495314989 and this email iv used....thank you very very much....
Female ImageMs. sharon Says Aug 05, 2013

gud eve poh..im sharon carnaso,nag pa book po ako knina ng flight from cebu to iloilo..My flight will be on September 30 and i will return in cebu on October 2,2013,yung una kong pina book ay through cash payment and they email me to pay it within 24 hours kaso i decided to pay it through credit card of my friend kanina and i booked again...kaya nag ka double booking po ako...can you disregard my first book which is through cash ksi i never paid it pa naman?..and i want to choose the second book on the same flight which i paid through credit card..?reply as soon as possible pls...
Male ImageMr. COMP01 Says Aug 01, 2013

You keep on changing your scheduled flights we have booked ahead of time. It is very hassle.
Female ImageMs. Geralidne Says Jul 17, 2013

I am trying to send an email to servicedeskmnl@cebupacific.com, but it can not be delivered.
Female ImageMs. melvie Says Jul 03, 2013

i have booking already in cebu pacific and my flight schedule will be on July five and i will be back on July 7.. i decided to accompany my eight year old child so i just want to ask how to add my booking online... please reply ASAP, Thank you
Female ImageMs. anna Says Jun 15, 2013

gd eve,,
Could you please help to find out what validation number need to filled up on my credit card information,ive tried already, but i cannot get through please need your response asap,i am now trying to book my mother flight going to incheon south korea using my credit card........
Male ImageMr. CHARD LEE WENG FAI Says Jun 13, 2013

ANOTHER PBLM I CALLED YR #, but IT TALKED SO MUCH ABOUT OTHER THINGS, but NO ONE TO SOLVE MY PBLM . THE SPOKEN ENGLISH WAS NOT VERY CLEAR. you NEED TO IMPROVE MORE FOR CUSTOMERS SERVICES.
THKS
Male ImageMr. CHARD LEE WENG FAI Says Jun 13, 2013

PLS CHK YR SITES IS NOT SO USER FRIENDLY, I WAS TRYING SO HARD, but IN VAIN TO PREPAY MY EXCESS BAGGAGE FM BEIJING you ONLY CAN P/PAY FOR ARVL NOT DEPARTURE.

MY FLG IS TONITE 5J 673 FM BJ I WAS ABLE TO GET through ONCE, but IT WAS ERROR

PLS HELP ME MY EMAIL IS LYNCLEE2009@YAHOO.COM, SKYPE BJ09CLEE CP 8613552789387
Female ImageMs. nila roxas Says Jun 04, 2013

I can not find my confirmation number for my flight to Manila from Dgte. for the morning flight from Dgte. to Mla.
There are six other passengers in my group.
Male ImageMr. Michael McCoy Says May 31, 2013

Could you please tell me if Kristine Joy Lanos used her plane ticket on Wednesday, May 29th from Davao to Manila? My name is Michael McCoy and I paid for the plane fare. We have not been able to contact Kristine since Wednesday.
My email is mike5020@aim.com
Thanks for your help.
 
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