We purchased a whirlpool refrigerator on may 25, 2010 from the brick superstore in mississauga. Our purchase included the five year extended warranty, please reference sales order 05250h30576001. On or about September 12, 2014 (within the extended warranty period) we noticed that the refrigerator was no longer cooling, but the freezer was still o. K.
We reported the failure to tgs appliance service as instructed in the extended warranty documents on saturday, September 13, 2014. There was no service representative available until wednesday, September 17th. Long before the service rep arrived we had discarded over $200 of meat and fresh produce which had spoiled.
It is now almost a week later and we have not heard anything from the service company about when they will return to remedy the problem.
Within the next 24 hours, i am expecting the brick to either repair the refrigerator to our full satisfaction or deliver and install a new replacement refrigerator to our home.