I have found this site on the internet and would like to complain on how bad returns Australia boohoo gone from bad to worse.I have been ordering for more than three years now i am sending more back than ever lately not sure why sizing is changed.I send back three dress's total $110. 00 and boohoo Australian has only refunded $56 dollars can you please help.I have sent a lot of emails with half a reply they even suspending my account as a result.
I am really annoyed. I placed a order through pay pal on the 13th of December 2014 which got lost I reordered it, but it didn't go through I was offered a refund on the 24th December which I excepted as of today no money has went into my account I contacted yourself you gave me a Id number which doesn't match the one received when the order was placed I contacted pay pal who have confirmed that no payment has been made into my account please loom I to this as I am really annoyed.
I am awaiting an order since 5th December 2014 no 17570276, to date I have not received it, I have e-mailed you to check if it has been dispatched on 20th December and also contacted you via Facebook on 21st of December, but have not received any replies. I urgently need to know if it has been dispatched as it is a Christmas present.
I paid for a Sunday delivery (guaranteed for christmas) still not received after wasting a day waiting in at home I have emailed and had no reply
Some of my items were not delivered because I paid 230 and the items you only cost 180.
Can you help. I am customer of your company. I need to buy a dress for a wedding next week. I had forgotten my password entered wrong password three times. My account is now suspended. Can you help me?
Hello, I am leah. I ordered two items from you yesterday. I chose to do the USA express delivery for my shipping method. My birthday is thursday and having a party friday. On the website, it says that it should take 1-2 days after dispatch, I received email of my dispatch confirmation early this morning. However, when i track my order it says its due next monday. Is that a computer glitch or would it still be possible to receive it this friday? concerned customer.
Hello, My Complaint is I got Charged for a pair of Leggings I did not Buy. I am a Good Buyer From This Web site so I would expect the price to be droped from my visa card thank you. my four items came to a total of 37 euro and I also paid for 12 euro leggings I never Bought. I would Like to either receive these leggins seens I Have Oaid for them Or I want My Money Put back on my Visa Card Thank You.
I purchased a dress on the sixth September two thousand and thirteen the expected delivery was ninth October until now i have not receive it yet. I am beginning to doubt this site. I made some follow ups, but always i receive their reply that they are still investigating. It is already the fifth of November until when i am going to wait.
I have placed an order received a email sayn that my address is unknown they have taken the money out of my account an not paid it back not happy with boohoo at all do not know what to do next
Ordered two items not only did I not receive one of the items they over charged me for the one I got Even though I put a code in aswell
I have been trying to get a charlotte maxi dress (mint green with big black floral print, split up the side)advertised in famous magazine September 23rd for $55.
I emailed twice they said out of stock, my complaint is why advertise if it is out of stock the day the magazine is out.
I really want this dress, please can you help what stockist might I be able to, but from in Australia.
I order from you last August 25th I received half my order
And when delivered it wasn't the usual service it my parcel had been opened and re taped up with duck tape the invoice states four items yet I only received two!
I would like a refund or to get the products I ordered!
I've mails you so many times and no one has got back to me! This has been awful service!
If nothing is done I shall never use you again,
I hope to hear from you soon
Hi my order for red jumpsuit is wrong size i urgent need to change it to a size 8...also forgot to put code-Freeuk as in not familiar with ordering, can you email me at firstname.lastname@example.org kind regards m crew
My package has not been delivered yet and I was suppose to receive it on Tuesday. I placed my order for a special event which is today. Please contact me
Hi my name is Isata tontoe I purchase few items from boohoo and tgey arrived in Australia, but wasn't home to receive the items. Now the items were sent back to boohoo. The customer service person I spoke to from boohoo ask me if I wanted the items re delivered I agree and is now over a month and I have not received my items. I try contacting boohoo through email and no one have reply to my email. I am really disappointed.
I ordered some clothing over two weeks ago. I have been tracking it online as I have not yet received anything. It states that it has been delivered today. I would like to know where my clothes are as I have not signed for it or received anything. Please advise where to go from here as I am not happy.
I ordered two dresses last week payed for3-4 day delivery had 1dressed deliverd still waiting for the other iam bit upset never had problem before wanted to order some more things, but its put me off can someone please get back to me I've had no message to say if there's a problem
I have not received the 20% on my order so you over charged me and the items I have sent back, I have not received a refund, I have tried to contact yr customer service MANY time and received no contact back other than yr automatic email. I am not a happy customer and if you do not respond this time I will take this further
my account needs crediting for good not received your reference 10571068...this is my 3rd request for my items to be credited. i have not had any response to my emails that have been sent via emaiL TO CUSTOMER SERVICES.....
i have not received items that i had bought on the internet on the 16th July 2013. items was processed on the 21st July and sent out for delivery. i have not received from your company a satisfactory service. the goods have been returned to sender as they were never delivered to me. i am requesting a full refund and the delivery cost fees to be credited back to my bank. This is the 3rd email i have sent regarding my order that i want crediting back. i still have no response to an email i sent on the 24th / 25th July 2013
I ordered a few items from boohoo well over a month ago, which I received, however, one of the items was faulty, with very poor quality stitching and not hemmed properly, resulting in material coming loose. Due to this I returned the item and have not received either a refund or a new item of better quality.
I have not heard anything back from the two emails I have sent, as well as this you are impossible to contact through phone also.
I brought a dress from this website when it arrived I realised the sizing came up small so I emailed you TWICE asking if I could send this one back for another size I got no email back! So I decided to buy the dress again in a bigger size as need it for saturday night and then send back the other one for a refund! This is the problem I have I paid another 5.99 for next day delivery and now it's saying it won't get to me until Monday! I am fuming about this I didn't pay 5.99 to have a dress delivered four days later! I think your communication is terrible. Beware buyers!
I made the mistake of ordering from this company online before reading sites like this and doing any research.
When I tracked my parcel it said it had been delivered. Emailed their customer services only to be told next day that they had left it by "kitchen Sink" they certainly did not come into my house and the courier can not say which house.
No phone number to call, looks like I just have to wave goodbye to my £40.
Buyers Beware and do your Research!
I have emailed already today. I ordered four dresses and was
Charged for all 4, yet only received 3. I still have had no reply from yourselves
Also I arrive home today to find a dress that I did not order.
This website is not customer friendly and I am very disappointed
In the level of communication.
Please rectify this as soon as possible as I am going on holiday and these dresses
Where purchased for that reason.
I did return my parcel back 14 days and still have not revived my £37 pounds into my account yet getting bit worried
I am not happy at all with the services from boohoo. I ordered next day delivery and it did not come, after I had been sitting in all day waiting taken a day of work to receive my items and it did not arrive. They said the courier left a calling card because no one was in which is a total lie because I had been in all day waiting and even emailed them three times to see why it hadn't arrive yet because it was getting late. So in the future I will NOT be ordering from boohoo again and I will want a full refund.
I have not received my package it was suppose to arrive July 10th 2013 Email:Sabriyahsmileakbar@hotmail.com
Please contact me as soon as possible
A worker for you called peter baker is a wanted criminal and has lied to you about his past. you have not done a crb check! i suggest you do!
i made an order on friday... i have gone on your website today to track my order and it said it has been delivered, which it HAS NOT been! It said 'delivered to porch' well its not here and i am fuming!