Ms. Charmaine Cannata Says Oct 02, 2013
I would like to have you be aware of a couple of issues with your Customer Service Dept. Several instances in the past two months. I would place the call, go through the system, and then hear nothing but static, or I will go through the system - reach Customer Service and have the rep tell me the system is down. Or, another example, I go through the system, give all the info and the automated system says, "Thank you, goodbye..."
And today, an instance that really annoyed me.....I had a rep that sounded like she couldn't be bothered and it was too much trouble for her...I finally asked her is something was wrong and if she was alright....she didn't answer me and kept going.....I finally told her I did not wish to speak to her any longer - she unfriendly and rude.
I have been doing this job for almost four years - dealing with Blue Cross for that long....we had problems two years ago and they were rectif