I currently live abroad and ordered the BH and G Double Tension Shower Rod from Walmart.com for $49. 94. When I took it out of the box to install it, one of the four screw holes (2 in each pole) had a screw stuck in it. The screw is smaller than the Allen-Wrench provided with the item (and smaller than any Allen-Wrench that I own) so I can not unscrew it. This screw is stuck in the hold farthest from the opening in the pole so I cannot reach it from the inside with pliers to remove it either. Unable to remove this screw, I cannot adjust the rods to fit my shower so it is essentially worthless to me. I'm so disappointed as I have been unable to find anything like this here in Germany so I ordered and waited for weeks on this product to arrive from the US instead.
Hello. I purchased three Better Homes and Garden scented wax cubes at Walmart. I have two wax melting pots and put two cubes in each one. They were the spicy cinnamon cubes. The first day they were awesome. One room is 10x12 and the other room is 7x10. The second day they were not as strong, but I knew that would be the case. The third day you could hardly smell them, I would think they would last longer than that. I'm into the 5th day and I can not smell them at all. So I thought I might be use to them so I left the house for a couple of hours and returned and could almost could not smell them. It's a shame I spend my hard earned money and get a product that is this low in quality from a company that has been in business for many years. I'm very disappointed in this product and you as a large company should be ashamed putting this kind of product on the shelves. I will no longer purchase anything with BHG name on it.
I purchased outdoor furniture at Walmart in May 2015. Azalea line. The material has faded horribly and is fraying and ripping. Very disappointed. Will you please replace the covers. Very poor outside material.
I have a question in regards to the Better Homes and Gardens Special Interest Publication 100 ideas bargain decorating 2015 Issue I just picked up. On Page eight there is a glass aqua lamp pictured with a white shade. Can you tell me where I can purchase this item? thanks.
I purchased your anodized 13 piece cookware set and am unhappy with the way the surface is chipping away inside the cookware as well as the blackening of the bottoms of the pots and pans. I always use plastic utensils and hand wash the items. They have a life-time guarantee and I would like them to be replaced. Thank you.
I have a a set of aluminum frame patio furniture. The chairs swivel and rock. The springs for the rocking are flat plates, one on each side. I looked in Walmart and the chairs are still of the same construction. On some of the chairs, the springs have weakened and the chairs almost flip over backwards. Can you tell me if I can order replacement springs?.
I have an off set/cantilever style patio umbrella, branded by Better Homes and Gardens. It has been a wonderful product. However, I am in need of parts for it. Who do I contact for parts? It's an eight spoke, round and I think 10'. It has a robust main post that is not round, it is an oval with the ends flattened. If that makes sense. Please let me know how I can obtain parts for this.
I purchased a 14th edition New Cookbook with the plastic binder out of town. It was broken when I pulled it from the bag. Shouldn't it have at least made it into the house first? Lol, not very durable at all, and too far to return it.
I wish you would bring back the wax cube in Raspberry Linzer Cookie. By putting limited edition on the label people gob these up so when the period is over they can sell them at insane prices. The only way to stop this price gouging is by releasing the product so that these swindlers are the losers. Sincerely, Michael Ramirez1315 E. 47thTexarkana, Arkansas 71854903-691-8640.
I had bought a bed spread set. Had not had it more then a month. Most of the seems are coming apart. How can I get it replaced. I bought it at walmart. Product number number is 12T-0606704.
I am a very dissatisfied customer. I bought three sets of 800 thread count queen size sheets at Christmas time. I have used all three sheet sets one timebefore they started falling apart at the seams and also running all through the sheet. I like the sheets, but whenthey start falling apart after the first time using them is a little ridiculous. So I was wondering what you can do for me to make this better. Please let me know what you plan to do about this situation. Thank youCathy Downing.
I purchased a Better homes and Gardens "set of four Bronze finish Glass lid Canisters" number BH22-039-775-02 from Walmart. When i took it home and opened, the lid from the Largest container was missing. How do i go about getting it replaced?Thank you Bridgette Kramer513-520-9538.
We purchased the willow mountain cherry TV stand from our local Walmart and need two knobs and screws. They do not have any more and want to see if I can buy some direct from you. Thank you, Kara Bruton.
I bought a better home sheet set thinking it was good quality due to their name has been around forever. It is comfortable, but when i washed it for the first time, it has like a huge little smaller than basketball size rough spot. The material is rough and hard. I am very disappointed in this product. Would you be able to exchange it? I definitely do not want a spot that is rough next to my skin. Thank you,
I purchased outdoor furniture from your company and it is dry rot again. I just want to purchase the replacement slip covers. I love the set, but the material for the slip covers keeps dry rotting. If i can reach you, this will be the second time i have to replace the slip covers please contact me as soon as possible.
Called about a app bhg.com/gift bird. Could not bring it up. Called customer service. Said he could not bring it up either. Told me to call 512-284-2190. Called number and was told this number could not be dialed from this phone.
My magazine label on my February 2013 issue showed my last issue to be Feb. 16. My magazine label on my May 2013 issue shows my last issue to be Jan. 16.
Why was it taken back one month
I was sent a cookbook with out request, so i did not open it and wrote on it return to sender. I have received numberous bills asking for payment. surely there is a way to track this return from my name and address. through the years i have bought many books, but do not want anymore. please remove my name from your mailing list and contact me at 740-983-6542 to resolve this issue.
We purchased six Better Homes and Gardens Paxton Place Outdoor Chaise Lounge and the finish is about worn off. Order #2677841-467323. how do I go about getting a refund? email@example.com 412-475-1088
I purchased a patio umbrella with LED lights. The first one had a damaged wiring connection to the solar panel. I took it back . Now this one has a strip of three LED lights not working - two are dim and the 3rd is out. Do you have a troubleshooting solution?
I purchased a outdoor furniture set and the coffee table is damaged. I would like to be credited money or have a new coffee table delivered. The rest of the furniture looks great. Thanks for your help.