Karen BlakeneyJun 17, 2015
I am an elite card holder and have a choice of where to shop. I spend a lot of money in Belk and I received a 15% coupon in the mail. My son needed new clothes for an event and I spent $188. 81buying a shirt, tie, belt and pants. I asked the cashier if she had taken off my discount and she confirmed she had. When I got home and looked at the bill I realized it had not been taken off so went back to the store today to be told the shirt and tie were a promotion buy one get two free therefore did not qualify for the reward. At no time during the checkout was I told this and it is not on the receipt. I am very upset at the customer service and should have been told "this is on sale would you like to get another shirt" or these items will not be included in the reward as it is a promotion. The store was in Sandhill, Columbia SC. Unless I get some resolution with this I will not be shopping agin with you and will also cut my card. Please reply as I am one very upset customer.