Aliexpress Customer Service Number

 : +1-888-985-1688
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About Aliexpress
AliExpress is an online shopping platform which is owned by Alibaba Group. It provides products at wholesale prices to the buyers through the www.aliexpress.com, a transaction-based wholesale platform. The website was introduced in 2010 to assists small sellers across the world. AliExpress has registered users across 220 countries including both the sellers and buyers.

AliExpress provides 5,900 kinds of products of 44 markets such as Apparel & Accessories, Computers & Networking, Automobiles & Motorcycles, Electronic Components, Beauty & Health, Consumer Electronics, Baby Products, Electrical Equipment, Furniture, Home Improvement, Jewelry, Home Appliances, Lights & Lighting, Home & Garden, Luggage & Bags, Phones & Telecommunications. The Company offers many facilities like express delivery, order tracking, etc. The commitment of AliExpress is same whether it serves order of one item or more items. The postal and official address, email address and phone number (helpline) of Aliexpress service center is given below. The helpline of Aliexpress service center may or may not be toll free.
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3945 Freedom Circle, Suite 600 Santa Clara, California 95054, United States
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Complaints and Reviews of Aliexpress
Female ImageMs. Eliza Henderson Says Aug 18, 2014

My name is eliza henderson. I have not received a reacting number for my order. Nor have i received a confirmation number. My email address is ( elizahenderson7@gmail.com). Please respond back with information about my order. Thanks in advance.
Male ImageMr. Roshan Kumar Singh Says Jul 31, 2014

I had purchased a nokia cell phone on 10th july 2014, which i have still not received.
My order number is : 62931102468826
Email id: roshankumar_office@yahoo.com
Alternate email id : roshankumarofficial@gmail.com
Name: Roshan Kumar Singh.
Male ImageMr. libra taylor Says Jul 30, 2014

I ordered a dress in may for my daughter's prom. The dress arrived it looked nothing like the photo so I had my daughter to email the seller letting him no that and that I wanted a refund. So I had to pay $40 to send the dress back for a while the seller stated he had not received the dress yet. Its been two months and I haven received a refund I paid about $150.00. I want my money. Plus it was last minute and I had to find another dress which coasted me $500. I am highly upset because I cant contact anyone all I can do is message .These people from china are scammers everything I order its always not what you expected and on top of that you have to wait so long and when it comes that's money lost because you be out of money if you have to ship it back.
Male ImageMr. jehangir Says Jul 23, 2014

Hi sir this is Jehangir with you I am from dubai and I order two item the tracking number is RI098961671CN. But still I am waiting for responses. Can you help me please.
Male ImageMr. AVWERUKERUVWE. Ediri Says Jul 22, 2014

I placed order for four items and I was charged 3 times. Please I need a feed back.
Male ImageMr. Nate Says Jul 07, 2014

I cancelled an order on the 24th of june and still have not been refunded. I want to know what is going on and when i will get my money back. The order number is 62647522101919.
Female ImageMs. Dana Young Says Jul 05, 2014

I recently ordered a bedspread from aliexpress and charged, It to my debit card. The total was $99. 99. I checked my online banking status, and this was processed. However, now i have a message that the bedspread is out of stock and cannot be sent. I am trying to contact someone for a refund without success. Can you help me please?.
Female ImageMs. Neha Singh Says Jul 04, 2014

Hello sir, i have purchased a heels shoe. But till today i did not get the delivery of product. Please help me. This money is from my hard earned. I am still a student. Please help me. My oder number is 62650047522479 and seller is allex chen. Thank you!.
Male ImageMr. itasha deliseer Says Jun 13, 2014

I have ordered a package, and I have not received it and the seller does not know the location of the item. It has been sent to the wrong address. so I am kindly asking if you could send it to the right address which is Itasha delisser post it SKN 1215 7429 NW 48th st.ste.100 Miami Florida 33166 1-786-693-9094.
Male ImageMr. CARINE LUBUY Says Jun 04, 2014

Hi Mr or Miss, Am is Carine I was buy suit jacket to Mr boqiang to aliexpress shop vivistar 910901 I did not like it I returned it back now I start to beg him my money he don't want to send my money and this is my order number 61465782319794 please I need your help Thank you.
Female ImageMs. Helen Strogen Says May 30, 2014

Hello, I had ordered 2 watches through aliexpress. But unfortunately i had not received them and it is passed the buyer protection time. I have tried to e mail the sellers but not had a reply. Is there anything i can do about this.
Order number:60991581614458
Thank you very much.
Female ImageMs. White Laced Top Says Apr 02, 2014

I have not received my ordered product no 61248058570130. It has been more than 1 month. There has not been any update from your side. I have been trying to reach you but no luck.
Request you to deliver my product as soon as possible.
Male ImageMr. Naveen Kumar Kalvacharla Says Feb 16, 2014

Good morning sir this is naveen kumar kalvacharla has purchased goods from this site. I given a mobile no 0870 0870. But it is incorrect. Kindly note my mobile no as 09849830062, and 07794864010 both are mine. Please write on the goods parcel. Thank you and yours loving customer

Naveen kumar K
Male ImageMr. Shirts Shoes Says Nov 19, 2013

Hi i order some goods on the. My order numbers are. When i ordered the goods i was with the impression that it only takes working day but now my order is taking day. Can you please help me to find out were is my goods.
Male ImageMr. Greg Baird Says Nov 16, 2013

Check my order and dispute. This supplier is you truthful, Has never shipped the items. The package he claims is in the mail for the second time is you traceable, Thus not sent again jackie disconnected from our chat today. I want a resolution and my refund.
Male ImageMr. john ratcliffe Says Nov 11, 2013

I am still waiting for items I bought from jing zhang Online Store 621817 my order is long overdue and jing zhang refuses to communicate with my but has taken my money, will you contact him and tell him to refund me, I would be most grateful, order number is Order NO:60094145451645 Order Time: 16:46 Aug. 29 2013 jing zhang if you can, please send this to the correct department in Aliexpress so that this can be resolved and the online store admonished.
John Ratcliffe gb1016931046.
Female ImageMs. Joan King Says Nov 06, 2013

Dear aliexpress, I had order st. Order no order time sep. Amount. But the current situation in the frozen orders. Very sorry for this happen. I really got my order, Soooo please change the current situation , Let the seller get their money asap. God bless you.
Female ImageMs. Fridah Musau Says Oct 10, 2013

i made an order from Top fashion gril in china and paid 144USD for the order. the seller did not respond to me soon so i canceled the order. its become very difficult to get a refund through western union in my country. can the money be sent to my paypal account. my account is fnngoitsi@yahoo.com

your urgent respond will be highly appreciated
Male ImageMr. Remone Says Oct 07, 2013

I hav a transaction problem the seller has said that my order has been closed for security reasons. I then contacted my bank they sed that they hav authorised it and it's pending waiting to go to aliexpress.i am really worried cud u plz tell wats goin on thank you
Male ImageMr. pratik patel Says Oct 01, 2013

hi i m pratik. my order no 60157544561525. 10 days ago book my order but i cant take my order.pls tell how many day to received my order.

replay me paratik9879549732@gmail.com

Female ImageMs. Chyenne Says Oct 01, 2013

Ok so contact the seller on something I bought but I waited to late to open a dispute because my Internet was off and I tried calling toll free I just need help order number60056124081370
Female ImageMs. deval Says Sep 20, 2013

i have ordered one product which does not provide free shipping but they inform this after payment has been done.. now there is no option to merge the products with the prior order for free shipping and there is no proper reply from them.
Male ImageMr. rahul Says Sep 16, 2013

My order had been rejected by sunny wang. Order no60102947545464 on 05.09.2013.For that i paid the money by my card. So kindly refund my money back.
Male ImageMr. Erdalpatat Says Aug 13, 2013

that has March 21, 2013 commissioned 7MM Lens USB Endoscope 6 LED IP66 Waterproof Mini Camera Borescope 10M from Store: jeky's store mail address hksxubaoren@163.com and Order Number:
1113917296 Tracking Number is RB102066838CN

I have tried several times to contact him but he did not reply and I have not received the goods can not cancel product since there has been so much time thought well that it will all go automarisk I want my $ 35.99 back when I have a good customer AliExpress have not experienced anything like elsewhere hope can help me otherwise I will not act in AliExpress more he must not be allowed to sell something
Male ImageMr. Wali adili Says Aug 04, 2013

Hi i bought three items from aliexpress the order numbers are 1507274336 , 1506671307, 1506675191.but i have not received my items yet my email address is (waliadili@yahoo.com) or(f.adili@icloud.com) please contact me on these email address address. Thank you
Male ImageMr. dinesh kumar Says Jul 25, 2013

Dear sir my order No.15027347477511 on 2013.07.12 23:43.has been cancelled but my tranjection have been seccessfull paid my bank. plese return my money my mail address parajapati11111981@gmail.com. thanks
Male ImageMr. IFEANYI RUFUS OKAFOR Says Jul 12, 2013

Dear Sir,

You withdrawal money from my master card, when i never purchased goods of $13.7, that worth about #2,241.22 naira.

Am from Nigeria. Please can you send me the name of the goods that made you to deduct this amount from my bank account through master card?

Ifeanyi Rufus Okafor
Male ImageMr. Luxury ladies vintage wristwatch Says Jul 01, 2013

i buy some item throught your express, and the items is shipped through china post air mail. i recieved an email from you company that may goods as arrived. i live in nigeria, how can locate the address of china post mail to claim my items. am new here, i need your help.
i register with this email, rajialex433@gmail.com
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