Aliexpress Complaints and Reviews
Ms. Alysha Says Oct 29, 2014
I ordered a package almost two months ago. I still haven't received it. I opened a dispute like two weeks ago. The seller denied it! E-mailed me and told me that its still being shipped to cancel the dispute. I asked where my package was, why it has taken almost two months to get it when I ordered well enough in advance to receive it in time for what I needed it for. They responded saying the same thing "please close the dispute, thanks." They won't tell me any other information. The tracking they gave me doesn't work. I opened a dispute again, but I am sure he's just going to deny again. I WANT MY MONEY BACK This is absolutely ridiculous. I cannot find a number to get through to any customer service this is all I found. Some one better contact me and tell me how to get my money back.
Mr. Rrr Says Oct 28, 2014
I have been trying to get a refund on a defective item for three weeks, but still I am not able to get it. I am through with ali-ripoff.
Ms. Marcia Wilson Says Oct 28, 2014
SELLER KEEPING LYING I DIDN'T RECEIVE THIS ITEM. MY ORDER NUMBER IS 63788800039112.
Ms. Debbie Switzer Says Oct 28, 2014
I have ordered two shower curtains almost a month ago. The money was deducted from my account right away, but I have not received it yet. I am moving in less than three weeks. When is this being delivered please e-mail me.
Ms. Kim Johnson Says Oct 28, 2014
I am cannot seem to login with my password. Please help me.
Ms. Shalesa Robinson Says Oct 28, 2014
On 2014-10-25 at 06:59:19 I just tracked my package and it was delivered to backers filed California. You shipped my order to the wrong address, this is not where I sent for it to go. Please contact me ASAP thanks. I have contacted the cellar and they have not responded back I have track my packing and have gone to a different state not the state please respond back. I would like to have my product shipped to the right address or I would want a full refund.
Ms. Tandra Pickett Says Oct 27, 2014
My daughter ordered hair from a company called Unice. It says that the payment was successful and money was taken out of my account numberw the vendor is saying they never received any money.
Mr. Georges Chidiac Says Oct 26, 2014
Dear ali express, please i have asked for my order since about two month and have not received anything. Please reply me.
Ms. Amber Elliott Says Oct 25, 2014
I purchased hair yesterday from a vendor who is not responding to me. I want to cancel my order and they will not help me. I want a refund because the hair is not what they say it is.
Mr. Jesse Balazinski Says Oct 25, 2014
My order was supposed to arrive on October 22. It is now October 25 and i still have no product. The money was already taken out of my account and i expect to have the product. I pay for when i am told i will have it.
Mr. Amit Sharma Says Oct 25, 2014
I placed a order on 29th September 2014. Kindly tell me when it surely will reach to me? My order number is 63963225074844.
Ms. Jayne Cormer Says Oct 25, 2014
Never received package. My card got charged by Aliexpress, but cannot find my order on your website.
Ms. Dara Olagbaju Says Oct 25, 2014
WHERE IS MY STUFF I NEED IT IMMEDIATELY for halloween, i ordered it THREE WEEKS AGO.
Ms. Kaylin Lewis Says Oct 25, 2014
I am waiting on my shoes to come and the mall my order number is 64174467166820.
Ms. Suzette Belfon Says Oct 24, 2014
Hi, my name is Suzette Belfon. I purchased I believed two item from Aliexpress about two weeks ago. I received one of the item. I believe the other one was a winter coat I honestly can not remember the details of the coat. is there anyway your computer info can locate my purchases?
Ms. Kimberly Williams Says Oct 24, 2014
I bought wedding veil for the past one month I still receive my order yet and I do not know how to contact you all because when I called the customer care now it went straight to an automated system can you all please contact me and let me know if I am going to receive it because I am going home in the next two weeks home thank you. My contact number is 8435325548.
Ms. Nonya Says Oct 24, 2014
Did not purchase anything from you, but i received an email that I did, my bank will put a stop to this, I will not give my real name. Someone already gave it.
Mr. Hari Says Oct 24, 2014
90 days over still product not received and seller not refunding money ,order number is 63524455724110.
Mr. Patrick Austin Says Oct 24, 2014
I have yet to receive my order after a month, but my email says it's been delivered. Please respond with a number or a solution. My order is a infants Halloween costume and I need it before Halloween, please and thank you.
Ms. Yacnira Says Oct 23, 2014
I am very upset i haven't been able to get in contact with you guys and i want to know what is the status of my purchases?
Mr. Ruben Rios Says Oct 23, 2014
I ordered an item a while ago. I received an email stating it was shipped. I still haven't received the item. The Order number is 64024905146026. Hope to hear from you soon.
Mr. ANAS MOHAMMED Says Oct 23, 2014
I did not receive my product. Where is my product?
Mr. Juhil Patel Says Oct 23, 2014
In how many days i will get my product ? I can not contact you. So, please contact me fast as soon as possible. Contact number is 919714746999 Email is is email@example.com Thank You.
Ms. Martina Andrews Says Oct 23, 2014
Order number 63956289220875 has been closed Dear Martina Andrews, The supplier agreed to your order cancellation request, and Order number 63956289220875 has been closed. Payment will be refunded to you as soon as possible. Please note: You should receive your refund within 7-10 working days. If there is a delay, please check with your issuing bank or contact us for help. This is what I was sent and I have yet to receive my refund and it's been more than ten business days I have also tried contacting the sellers through email and messaging on Aliexpress.com. I need my refund they cancelled order and I never got my money back!.
Ms. Monique Says Oct 23, 2014
It seem as if everyone is having the same problem i am so freaking piss i order a package from Aliexpress and i card was charge and i haven't receive my goods if i do not get my package or my money back thrust me this company will be in big problem because its going to be help me Howard are the court house so make up your mind what do you want.
Ms. Joann Says Oct 23, 2014
Got a recording which is not a good thing, I need to talk to someone.
Ms. Mrs Anuoluwapo Says Oct 22, 2014
Please help me. The item order number is 63671994725771 and order time is 2014/09/04 and up till now have not received the item.
Ms. Anu Says Oct 22, 2014
I bought a bag from Vitas apple for past few months and up till now have not received my order. Now got a message this morning that the order will be automatically mark received in 5 days time for the order I paid for and did not receive.
Ms. Chantelle Seal Says Oct 22, 2014
I had ordered a new phone screen, on October 7th, and it is October 22. I was suppose to receive it a few weeks ago. I would like my money refunded or, I would like the new phone screen. Thank you.
Mr. marlene corpas Says Oct 22, 2014
I made an order, but have not received it.
Answer to Ms. Chantelle Ms. Chantelle Says Oct 22, 2014
I am right here with you. I ordered something on October 7th, and still haven't received it. I wont be buying from here again.
Mr. Ramon Says Oct 22, 2014
I have been waiting for my cell phone from 10/01/14. My coat 4087481200.
Ms. Rachel Says Oct 22, 2014
I ordered a Elsa Halloween costume on 10/09/14 from Elaine Zeng. It just came on 10/21/14. It doesn't look the same and size is all wrong size and length much smaller than stated. When trying to dispute the order, it never will complete and "help" just keeps sending me around in circles. Think I got scammed. Will NEVER order from here again and will be sure to spread the word. Shame on you Aliexpress.
Ms. Heather Says Oct 21, 2014
I payed for my full order and five sellers said I haven't payed yet. I payed for the full order at once.
Ms. Kendra Says Oct 21, 2014
I placed an order through ali express the vendor name was lotus. I received an email saying my payment was excepted and the later that it was closed. However my credit card was still charged my order number is 64209703740588. I would like my product or my money back.
Mr. Kyal Furbank Says Oct 21, 2014
I sent an email, the other day of my where bouts of my order and I got no reply. Please send me a direct phone number or email so I know where my order is at. I paid money for it other wise i want my money back thank you.
Ms. Nylceeu' Smith Says Oct 21, 2014
I've been waiting for my baby dress for more then ten days now and i am getting upsets because she will not be able to go to her Cousing party. So please reply back.
Ms. Marianne Distefano Says Oct 20, 2014
Ordered shoes. Email stated seller confirmation needed. Did not receive purchase yet. Who is my seller? Alibaba? email from Ali express stated that order was shipped.
Mr. Abdul Zakeer Says Oct 20, 2014
I am Abdul from India Chennai. I have ordered blazers coat, still i didn't receive my coat 8438440421. You have debited rupees 1200 in my account, but still i did not get back my coat from past 15 days.
Mr. Weisbach Michael Says Oct 20, 2014
Pleas help me. I ordered an item order number is 63175111840600, paid for it and yet did not receive it. The supplier says that it was sent by tracking number Re959021053se, but the local post Israel post says that they did not receive this item. How can you help me?
Ms. Katina King Says Oct 20, 2014
Is this a scam website? Because i do not want to pay my money, if it is an scam.
Ms. Wilda Simeus Says Oct 19, 2014
I am trying from three days using two different cards and Aliexpress keeps closing my order. Can you help me solve this problem please. When i called the bank, they Aliexpress was able to take the money out with no problem.
Ms. Raissa Says Oct 19, 2014
I placed my order two months ago and still now, i haven't received my item. I contacted the seller and she said she has refund me. I check my account several time and there is no refund from her. This is the second time i experience this on Aliexpress. No item and no refund. This is the item number 63440154516851. Need my refund.
Mr. Vaibhav Raj Says Oct 19, 2014
I have placed an order for a chain. It has been a month since i have placed. I still did not receive the goods yet. Order number is 63816671033000. Can you please help me with the status. You can mail me back at firstname.lastname@example.org.
Ms. Sandra Wright Says Oct 19, 2014
I ordered something two weeks ago and it's still not here, after they said that five days shipping. It was my daughters Halloween costume. Please get in touch with me I am very dissatisfied Sandra wright 3473011733.
Mr. Jose Miguel Says Oct 18, 2014
I still haven't got my refund from two orders i cancelled on October 7th, It is getting impossible to contact the seller that was handling my case. Please, i need to talk to someone who cares, i am a regular customer from your store and i feel i have been treated poorly.
Ms. Jayne Kelley Says Oct 18, 2014
I was charged on October four by Aliexpress for $30.30 and i am on disability. I want my money back i did not order anything with this amount i also want all my credit card information deleted from Aliexpress. Because of the abuse of them charging my card. The state will supply me a lawyer if you do not answer back and i do have copies of all complaints to your company. I suggest you refund my money and delete my information that abuse as soon as possible. I will have a state lawyer handle this in a week if i get no reply. you make it impossible with no customer service to take care of this matter i have complained several times with no response.
Mr. Rajesh Mehta Says Oct 17, 2014
My email ID is email@example.com, i ordered for massager y-1018 last 5th October 2014, i did not get any order number and any product for your side, i have not any information from Aliexpress, only i get statement from my bank they deducted my money form my account. Please do needful in this matter, i have not any receipt from your side and product also.
Ms. Esther Egbon Says Oct 17, 2014
Hi, please i will like to open a dispute on the order number 63987687717174, but i try, i can not upload a broken item photo, but i have sent the seller the broken item photo, but still not responding to me. All i want now is my money back. Thanks from Esthy e.
Mr. Saurabh Pandey Says Oct 17, 2014
I have purchased seat cover of my car item 63561587094250 from George WU, and the tracking number of ems is ea072345006cn. After four months i didn't get my parcel and i also not able to track my parcel. Kindly update my parcel detail. Where it is.
Ms. M Says Oct 17, 2014
I am trying to speak to someone regarding a Halloween costume order. I have tried to call a few numbers. I am calling the credit card company to cancel my order and reporting your company to the better business bureau.
Ms. Laura Mcduffie Says Oct 16, 2014
I ordered a Michael Kors handbag on the 10/3/14. I have heard one thing back from you all and it been 15 day.
Ms. Tamia Mason Says Oct 16, 2014
My name is Tamia Mason. I have placed my order on 26th of September and haven't received anything. My tracking number that I have received from the company was invalid. Fedex told me without my tracking number, they cannot help with the situation. The tracking number was 12345678900. The company that i have been ordered my goods was Shenzhen Best Technology Company Ltc. You can contact me on my cell at (513) 8303831 or my email address is firstname.lastname@example.org.
Mr. Nikhil Mukhi Says Oct 16, 2014
Dear Team, The number mentioned is incorrect. I am not able to reach out to you guys. I have made an order on 24th of September 2014. Still missing. Many thanks Nikhil Mukhi.
Ms. Vrindavani Mehrotra Says Oct 15, 2014
I request you guys to arrange a call back or reply me through mails. I am facing issues. i am not able to use my card to do payments. It has been three days. I am trying, but i am not satisfied with the customer services. If you can tell me, how to use western union for order?
Ms. Maria Vlahos Says Oct 15, 2014
I just want to know about my order was placed for a tribal sweater in black and white.
Ms. Divya Says Oct 15, 2014
I have not gotten any confirmation mail about my two orders worth crossing rupees 1000. I want to know. What is status of the order?
Mr. Joseph Says Oct 15, 2014
I have ordered two things. I feel uncomfortable, because the seller won't reply to messages. Really Aliexpress, you guys need to get your things together no wonder. Ebay is better then you cause there honesty.
Seller name is Shuhua Xie
Store is Li Jiacheng.
Ms. Hannah Moreno Says Oct 15, 2014
I have ordered two Elsa costumes for my kids to wear on Halloween. I haven't received them yet. I want money back now.
Ms. Zeba Ali Says Oct 15, 2014
I ordered two pairs of shirts blue and red from a seller, but haven't gotten it. I am trying to receive refund, which i do not see on my account.
Ms. Ashley Wyche Says Oct 15, 2014
I have not received my order. I had placed the order 5th of October 2014 and they took the money of my debit card. The toll free number is not working and i need my order or refund my money.
Mr. Oliver Says Oct 15, 2014
I have been waiting for my order for two months. Now what's going on?
Ms. Mercedes Says Oct 14, 2014
I had ordered a pair of boots on 13th of September and today is 14th of October and my boots still have not been arrived yet. I ordered from Lucy Green, so if you are readings, do not order from this site they send you all over when trying to contact the seller. I mean the phone number they provide for us does not even work for crying out loud. I 100% do not recommend ordering from Aliexpress. At least i never will ever again.
Mr. Mario Guillen Says Oct 14, 2014
I am trying from two days with different credit card to place my orders and Aliexpress keeps closing my order. When i called to my credit card Barclaycard Master Card . They are telling me Aliexpress able to take out the money with no problems could you help me fix this problem.
Ms. Dawn Mccormack Says Oct 14, 2014
I ordered some items online and i only received one item. In total, i order five items and i was charged for all five on my credit card. I received two email stating that my items was canceled due to insufficient funds.
Mr. Robert Larson Says Oct 14, 2014
Looking for information on my order #6398683227345.
Can you tell me how much longer i have to wait for it?
Ms. Sydnee Oglesby Says Oct 13, 2014
I have recently placed an order and it said that, my payment has not been received. However, i have an order confirmation number and a screen has popped up saying that, my order payment has been received. I went back in today to pay again, but want to make sure that i have not been charged twice. I would like to speak with someone as soon as possible and none of your customer service numbers works. Please help.
Ms. Barbara Orbison Says Oct 13, 2014
I cannot get any response from any of my inquires to Aliexpress. No one answers the phone, no one answers my emails. My credit card shows payment, but i have not received my Merchandise. I am very disappointed in my communications with Aliexpress. If at all possible, please respond to this email as soon as possible.
Ms. Mrs Hatcher Says Oct 13, 2014
Is there a real person or correct number that i can complain too? how do i know if the seller is handling my complaint?
Ms. Savannah Says Oct 13, 2014
I have ordered a lot of items from Aliexpress and there is one item that are (2) glass protectors from the seller that i did not receive. Name (Oneone GSM) and after a lot of messages of trying to locate my order, i still have not gotten a response, but i was too late to dispute so I am wondering how can i resolve this? i received another item (wrong color) and after doing everything the seller have asked me to do i have done (this time with an open dispute) and the seller (Nina Chen) wants me to give her a five star feedback before a 50% refund. I just want what i ordered. How can i have these issues resolved? bad business on these sellers. I would never do business with them again. And why would i need to pay for return shipping for someone Else's error.
Mr. Andrew Sievwright Says Oct 13, 2014
My order number is 63544514180228. I have given incorrect tracking order of two pairs of shoes nearly two months ago, but have not got them. not happy. Please email me at email@example.com. Please.
Mr. Orville Martinez Says Oct 13, 2014
I want to know where my Garfield custom is? it has been over ten days. Now since, we placed our order and you have not answered my wife. if have to send someone over to your Santa Clara store, i will. I need a response within the next 12 hours.
Ms. Nycole Says Oct 13, 2014
I have not received a confirmation for the items i ordered. Please get back to me by email or phone. 323-287-7150 my email is nycole.Huerta@yahoo.Com.
Ms. Micayah Johnson Says Oct 12, 2014
The numbers are not working. I need someone to call me. I want to be sure if my shoes are going to be mailed to me. I ordered on the 10/10/14. Please look at my order and get back to me. Micayah_johnson@yahoo.com.
Ms. Micayah Johnson Says Oct 12, 2014
I need to talk to someone. The customer service number is not going through. I made my order, but my bank is still waiting for the alteration from you.
Ms. Lina Says Oct 12, 2014
I have not received my order. I ordered them in March. I have sent messages to the sellers, but he is not responding anything and i did not get my money back.
Mr. Simon Says Oct 12, 2014
Why cannot i use my first bank of Nigeria Naira Mastercard to make payment on Aliexpress?
Ms. Tiara Mcfadden Says Oct 11, 2014
I am disputing an order and he sent me an address, where he wants me to return the hair. The address was not accurate. So i returned the items back to the address, it was shipped from. How do you guys handle matters like this?
Ms. Alice Omoifo Says Oct 11, 2014
My name is Alice Omoifo. I ordered sets of wrist watches and hand bags on 17th of September, with full payments by credit card. Up till this day i have not received the goods or any viable correspondents from the sellers or Aliexpress. I have made several requests for the shipping tracking numbers and the shipping company. Still to no avail. Can you possibly look into this to assure me that i was not dealing with fraud company or been duped.?
Ms. Yolanda Allen Says Oct 11, 2014
My name is Yolanda and i have been waiting on my hair for a week now and now that i have my tracking number i called Fedex and they told me that they are waiting on some kind of label from Aliexpress i am so tired of waiting cannot contact number one no one contact me on my phone i rather for some one to contact me by phone and my 5034900844 please contact me about my product.
Ms. Rita Says Oct 11, 2014
I am trying to call customer care service to give order and take some information.
Mr. vijay Says Oct 07, 2014
Which banks credit card (ICICI or AXIS) aliexpress.com accept for payment and amongs both which bank is more suitable for payments.
Mr. KARIM FLEMMINGS Says Oct 01, 2014
I ordered two pair of Timberland Boots, but only received one wheres my other pair.
Ms. Cheryl Foster Says Oct 01, 2014
Hi, i have just ordered two Samsung purple pone covers and i only want one i ordered two by mistake just bill me for one.
Mr. Abiri Ufuoma Says Sep 30, 2014
Hello good day i ordered a good wrongly. Please i need a refund of my money if possible.
Mr. Pavan K Devnani Says Sep 30, 2014
5 day complete, but product not come in my home. Please check
and answer me.
My email:. Pavan.K.Devnani@gmail.com.
Ms. Keoni Says Sep 30, 2014
Give me a call at 5597773740,
I order some earphones and they do not work.
Ms. Heidi Haenel Says Sep 29, 2014
I ordered a german halloween costume and i need it in xxl and the seller said its only available in a free size. I want my money refunded please.
Mr. phillip morris Says Sep 29, 2014
My time has expired for my shoes and have not received them and seller won't respond to my messages.
Ms. Komal Says Sep 17, 2014
Hello sir, i have ordered ample of clothes from your site,but i did not receive four of my clothes. It's been four months. I request you yo look upon my shipment as soon as possible.
Mr. Ankur Grovet Says Sep 16, 2014
Hey i am ankur grover from India, Delhi i had one denim jacket. It's been around one month, but i didn't get the material yet. I want the material otherwise payback my money. Reply as soon as possible.
Mr. Akram Alfatle Says Sep 16, 2014
I bought a TV box from aliexpress and it stopped working just after six weeks. The seller says that it works forever, but that is not true. However, i feel like like i wasted my money and i need you help. Thanks for listening.
Ms. Eliza Henderson Says Aug 18, 2014
My name is eliza henderson. I have not received a reacting number for my order. Nor have i received a confirmation number. My email address is ( firstname.lastname@example.org). Please respond back with information about my order. Thanks in advance.
Mr. Roshan Kumar Singh Says Jul 31, 2014
I had purchased a nokia cell phone on 10th July 2014, which i have still not received.
My order number is : 62931102468826
Email id is email@example.com
Alternate email id is firstname.lastname@example.org
Name: Roshan Kumar Singh.
Mr. libra taylor Says Jul 30, 2014
I ordered a dress in may for my daughter's prom. The dress arrived it looked nothing like the photo so I had my daughter to email the seller letting him no that and that I wanted a refund. So I had to pay $40 to send the dress back for a while the seller stated he had not received the dress yet. Its been two months and I haven received a refund I paid about $150.00. I want my money. Plus it was last minute and I had to find another dress which coasted me $500. I am highly upset because I cant contact anyone all I can do is message .These people from china are scammers everything I order its always not what you expected and on top of that you have to wait so long and when it comes that's money lost because you be out of money if you have to ship it back.
Mr. jehangir Says Jul 23, 2014
Hi sir this is Jehangir with you I am from dubai and I order two item the tracking number is RI098961671CN, but still I am waiting for responses. Can you help me please.
Mr. AVWERUKERUVWE. Ediri Says Jul 22, 2014
I placed order for four items and I was charged three times. Please I need a feed back.
Mr. Nate Says Jul 07, 2014
I cancelled an order on the 24th of June and still have not been refunded. I want to know what is going on and when i will get my money back. The order number is 62647522101919.
Ms. Dana Young Says Jul 05, 2014
I recently ordered a bedspread from aliexpress and charged, It to my debit card. The total was $99. 99. I checked my online banking status, and this was processed. However, now i have a message that the bedspread is out of stock and cannot be sent. I am trying to contact someone for a refund without success. Can you help me please?
Ms. Neha Singh Says Jul 04, 2014
Hello sir, i have purchased a heels shoe, but till today i did not get the delivery of product. Please help me. This money is from my hard earned. I am still a student. Please help me. My oder number is 62650047522479 and seller is allex chen. Thank you!.