Aliexpress Customer Service Phone Number

(+1) 408-748-1200

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Aliexpress


AliExpress is an online shopping platform which is owned by Alibaba Group. It provides products at wholesale prices to the buyers through the www.aliexpress.com, a transaction-based wholesale platform. The website was introduced in 2010 to assists small sellers across the world. AliExpress has registered users across 220 countries including both the sellers and buyers.

AliExpress Products


AliExpress provides 5,900 kinds of products of 44 markets such as Apparel & Accessories, Computers & Networking, Automobiles & Motorcycles, Electronic Components, Beauty & Health, Consumer Electronics, Baby Products, Electrical Equipment, Furniture, Home Improvement, Jewelry, Home Appliances, Lights & Lighting, Home & Garden, Luggage & Bags, Phones & Telecommunications. The Company offers many facilities like express delivery, order tracking, etc. The commitment of AliExpress is same whether it serves order of one item or more items.

Addition Contact Information


Fax Number: 408-748-1218
The postal and official address, email address and phone number (helpline) of Aliexpress Service Center and Aliexpress customer service number is given below. The helpline of Aliexpress customer service number may or may not be toll free.
 Aliexpress Compalints, reviews and customer service phone number can be seen on next page.
Aliexpress Phone Number Customer Service
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Aliexpress Customer Service Number Complaints and Reviews

Customer care male
Mr. Luxury ladies vintage wristwatch SaysJul 01, 2013

i buy some item throught your express, and the items is shipped through china post air mail. i received an email from you company that may goods as arrived. i live in nigeria, how can locate the address of china post mail to claim my items. am new here, i need your help.
i register with this email, rajialex433@gmail.com

Reply
Customer care male
Mr. IFEANYI RUFUS OKAFOR SaysJul 12, 2013

Dear Sir,

You withdrawal money from my master card, when i never purchased goods of $13.7, that worth about #2,241.22 naira.

Am from Nigeria. Please can you send me the name of the goods that made you to deduct this amount from my bank account through master card?

Regards.
Ifeanyi Rufus Okafor

Reply
Customer care male
Mr. dinesh kumar SaysJul 25, 2013

Dear sir my order number.15027347477511 on 2013.07.12 23:43.has been cancelled, but my tranjection have been seccessfull paid my bank. please return my money my mail address parajapati11111981@gmail.com. thanks

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Customer care male
Mr. Wali adili SaysAug 04, 2013

Hi i bought three items from aliexpress the order numbers are 1507274336, 1506671307, 1506675191.but i have not received my items yet my email address is (waliadili@yahoo.com) or(f.adili@icloud.com) please contact me on these email address address. Thank you

Reply
Customer care male
Mr. Erdalpatat SaysAug 13, 2013

that has March 21, 2013 commissioned 7MM Lens USB Endoscope six LED IP66 Waterproof Mini Camera Borescope 10M from Store: jeky's store mail address hksxubaoren@163.com and Order Number:
1113917296 Tracking Number is RB102066838CN

I have tried several times to contact him, but he did not reply and I have not received the goods can not cancel product since there has been so much time thought well that it will all go automarisk I want my $ 35.99 back when I have a good customer AliExpress have not experienced anything like elsewhere hope can help me otherwise I will not act in AliExpress more he must not be allowed to sell something

Reply
Customer care male
Mr. rahul SaysSep 16, 2013

hai,
My order had been rejected by sunny wang. order number60102947545464 on 05.09.2013.For that i paid the money by my card. So kindly refund my money back.

Reply
Customer care female
Ms. deval SaysSep 20, 2013

i have ordered one product which does not provide free shipping, but they inform this after payment has been done.. now there is no option to merge the products with the prior order for free shipping and there is no proper reply from them.

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Customer care female
Ms. Chyenne SaysOct 01, 2013

Ok so contact the seller on something I bought, but I waited to late to open a dispute because my Internet was off and I tried calling toll free I just need help order number60056124081370

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Customer care male
Mr. pratik patel SaysOct 01, 2013

hi i m pratik. my order number 60157544561525. ten days ago book my order, but i cant take my order.pls tell how many day to received my order.

replay me paratik9879549732@gmail.com

thnx

Reply
Customer care male
Mr. Remone SaysOct 07, 2013

I hav a transaction problem the seller has said that my order has been closed for security reasons. I then contacted my bank they sed that they hav authorised it and it's pending waiting to go to aliexpress.i am really worried cud you please tell wats goin on thank you

Reply
Customer care female
Ms. Fridah Musau SaysOct 10, 2013

i made an order from Top fashion gril in china and paid 144USD for the order. the seller did not respond to me soon so i canceled the order. its become very difficult to get a refund through western union in my country. can the money be sent to my paypal account. my account is fnngoitsi@yahoo.com

your urgent respond will be highly appreciated

Reply
Customer care female
Ms. Joan King SaysNov 06, 2013

Dear aliexpress, I had order st. order number order time sep. Amount, but the current situation in the frozen orders. Very sorry for this happen. I really got my order, Soooo please change the current situation, Let the seller get their money asap. God bless you.

Reply
Customer care male
Mr. john ratcliffe SaysNov 11, 2013

I am still waiting for items I bought from jing zhang Online Store 621817 my order is long overdue and jing zhang refuses to communicate with my, but has taken my money, will you contact him and tell him to refund me, I would be most grateful, order number is order number:60094145451645 Order Time: 16:46 Aug. 29 2013 jing zhang if you can, please send this to the correct department in Aliexpress so that this can be resolved and the online store admonished.
Regards,
John Ratcliffe gb1016931046.

Reply
Customer care male
Mr. Greg Baird SaysNov 16, 2013

Check my order and dispute. This supplier is you truthful, Has never shipped the items. The package he claims is in the mail for the second time is you traceable, Thus not sent again jackie disconnected from our chat today. I want a resolution and my refund.

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Customer care male
Mr. Shirts Shoes SaysNov 19, 2013

Hi i order some goods on the. My order numbers are. When i ordered the goods i was with the impression that it only takes working day, but now my order is taking day. Can you please help me to find out were is my goods.

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Customer care male
Mr. Naveen Kumar Kalvacharla SaysFeb 16, 2014

Good morning sir this is naveen Kumar kalvacharla has purchased goods from this site. I given a mobile number 0870 0870, but it is incorrect. Kindly note my mobile number as 09849830062, and 07794864010 both are mine. Please write on the goods parcel. Thank you and yours loving customer

Naveen Kumar K

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Customer care female
Ms. White Laced Top SaysApr 02, 2014

I have not received my ordered product no 61248058570130. It has been more than one month. There has not been any update from your side. I have been trying to reach you, but no luck.
Request you to deliver my product as soon as possible.

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Customer care female
Ms. Helen Strogen SaysMay 30, 2014

Hello, I had ordered two watches through aliexpress, but unfortunately i had not received them and it is passed the buyer protection time. I have tried to e mail the sellers, but not had a reply. Is there anything i can do about this.
Order number:60991581614458
60951071934458
Thank you very much.

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Customer care male
Mr. CARINE LUBUY SaysJun 04, 2014

Hi Mr or Miss, Am is Carine I was buy suit jacket to Mr boqiang to aliexpress shop vivistar 910901 I did not like it I returned it back now I start to beg him my money he do not want to send my money and this is my order number 61465782319794 please I need your help Thank you.

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Customer care male
Mr. itasha deliseer SaysJun 13, 2014

I have ordered a package, and I have not received it and the seller does not know the location of the item. It has been sent to the wrong address. so I am kindly asking if you could send it to the right address which is Itasha delisser post it SKN 1215 7429 NW 48th st.ste.100 Miami Florida 33166 1-786-693-9094.

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Customer care female
Ms. Neha Singh SaysJul 04, 2014

Hello sir, i have purchased a heels shoe, but till today i did not get the delivery of product. Please help me. This money is from my hard earned. I am still a student. Please help me. My oder number is 62650047522479 and seller is allex chen. Thank you!.

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Customer care female
Ms. Dana Young SaysJul 05, 2014

I recently ordered a bedspread from aliexpress and charged, It to my debit card. The total was $99. 99. I checked my online banking status, and this was processed. However, now i have a message that the bedspread is out of stock and cannot be sent. I am trying to contact someone for a refund without success. Can you help me please?

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Customer care male
Mr. Nate SaysJul 07, 2014

I cancelled an order on the 24th of June and still have not been refunded. I want to know what is going on and when i will get my money back. The order number is 62647522101919.

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Customer care male
Mr. AVWERUKERUVWE. Ediri SaysJul 22, 2014

I placed order for four items and I was charged three times. Please I need a feed back.

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Customer care male
Mr. jehangir SaysJul 23, 2014

Hi sir this is Jehangir with you I am from dubai and I order two item the tracking number is RI098961671CN, but still I am waiting for responses. Can you help me please.

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Customer care male
Mr. libra taylor SaysJul 30, 2014

I ordered a dress in may for my daughter's prom. The dress arrived it looked nothing like the photo so I had my daughter to email the seller letting him no that and that I wanted a refund. So I had to pay $40 to send the dress back for a while the seller stated he had not received the dress yet. Its been two months and I haven received a refund I paid about $150.00. I want my money. Plus it was last minute and I had to find another dress which coasted me $500. I am highly upset because I cant contact anyone all I can do is message .These people from china are scammers everything I order its always not what you expected and on top of that you have to wait so long and when it comes that's money lost because you be out of money if you have to ship it back.

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Customer care male
Mr. Roshan Kumar Singh SaysJul 31, 2014

I had purchased a nokia cell phone on 10th July 2014, which i have still not received.
My order number is : 62931102468826
Email id is roshankumar_office@yahoo.com
Alternate email id is roshankumarofficial@gmail.com
Name: Roshan Kumar Singh.

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Customer care female
Ms. Eliza Henderson SaysAug 18, 2014

My name is eliza henderson. I have not received a reacting number for my order. Nor have i received a confirmation number. My email address is ( elizahenderson7@gmail.com). Please respond back with information about my order. Thanks in advance.

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Customer care male
Mr. Akram Alfatle SaysSep 16, 2014

Dear sir/madam,

I bought a TV box from aliexpress and it stopped working just after six weeks. The seller says that it works forever, but that is not true. However, i feel like like i wasted my money and i need you help. Thanks for listening.

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Customer care male
Mr. Ankur Grovet SaysSep 16, 2014

Hey i am ankur grover from India, Delhi i had one denim jacket. It's been around one month, but i didn't get the material yet. I want the material otherwise payback my money. Reply as soon as possible.

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Customer care female
Ms. Komal SaysSep 17, 2014

Hello sir, i have ordered ample of clothes from your site,but i did not receive four of my clothes. It's been four months. I request you yo look upon my shipment as soon as possible.

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Customer care male
Mr. phillip morris SaysSep 29, 2014

My time has expired for my shoes and have not received them and seller won't respond to my messages.

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Customer care female
Ms. Heidi Haenel SaysSep 29, 2014

I ordered a german halloween costume and i need it in xxl and the seller said its only available in a free size. I want my money refunded please.

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Customer care female
Ms. Keoni SaysSep 30, 2014

Give me a call at 5597773740,
I order some earphones and they do not work.

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Customer care male
Mr. Pavan K Devnani SaysSep 30, 2014

Hello sir,
Order 63881866080973
5 day complete, but product not come in my home. Please check
and answer me.
My email:. Pavan.K.Devnani@gmail.com.

Reply
Customer care male
Mr. Abiri Ufuoma SaysSep 30, 2014

Hello good day i ordered a good wrongly. Please i need a refund of my money if possible.

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Customer care female
Ms. Cheryl Foster SaysOct 01, 2014

Hi, i have just ordered two Samsung purple pone covers and i only want one i ordered two by mistake just bill me for one.
Thanks
Cheryl foster.

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Customer care male
Mr. KARIM FLEMMINGS SaysOct 01, 2014

I ordered two pair of Timberland Boots, but only received one wheres my other pair.

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Customer care male
Mr. vijay SaysOct 07, 2014

Which banks credit card (ICICI or AXIS) aliexpress.com accept for payment and amongs both which bank is more suitable for payments.

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Customer care female
Ms. Rita SaysOct 11, 2014

I am trying to call customer care service to give order and take some information.

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Customer care female
Ms. Yolanda Allen SaysOct 11, 2014

My name is Yolanda and i have been waiting on my hair for a week now and now that i have my tracking number i called Fedex and they told me that they are waiting on some kind of label from Aliexpress i am so tired of waiting cannot contact number one no one contact me on my phone i rather for some one to contact me by phone and my 5034900844 please contact me about my product.

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Customer care female
Ms. Alice Omoifo SaysOct 11, 2014

Hello,
My name is Alice Omoifo. I ordered sets of wrist watches and hand bags on 17th of September, with full payments by credit card. Up till this day i have not received the goods or any viable correspondents from the sellers or Aliexpress. I have made several requests for the shipping tracking numbers and the shipping company. Still to no avail. Can you possibly look into this to assure me that i was not dealing with fraud company or been duped.?
Regards
Alice Omoifo.

Reply
Customer care female
Ms. Tiara Mcfadden SaysOct 11, 2014

I am disputing an order and he sent me an address, where he wants me to return the hair. The address was not accurate. So i returned the items back to the address, it was shipped from. How do you guys handle matters like this?

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Customer care male
Mr. Simon SaysOct 12, 2014

Why cannot i use my first bank of Nigeria Naira Mastercard to make payment on Aliexpress?

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Customer care female
Ms. Lina SaysOct 12, 2014

I have not received my order. I ordered them in March. I have sent messages to the sellers, but he is not responding anything and i did not get my money back.

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Customer care female
Ms. Micayah Johnson SaysOct 12, 2014

I need to talk to someone. The customer service number is not going through. I made my order, but my bank is still waiting for the alteration from you.

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Customer care female
Ms. Micayah Johnson SaysOct 12, 2014

The numbers are not working. I need someone to call me. I want to be sure if my shoes are going to be mailed to me. I ordered on the 10/10/14. Please look at my order and get back to me. Micayah_johnson@yahoo.com.

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Customer care female
Ms. Nycole SaysOct 13, 2014

I have not received a confirmation for the items i ordered. Please get back to me by email or phone. 323-287-7150 my email is nycole.Huerta@yahoo.Com.

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Customer care male
Mr. Orville Martinez SaysOct 13, 2014

I want to know where my Garfield custom is? it has been over ten days. Now since, we placed our order and you have not answered my wife. if have to send someone over to your Santa Clara store, i will. I need a response within the next 12 hours.

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Customer care male
Mr. Andrew Sievwright SaysOct 13, 2014

My order number is 63544514180228. I have given incorrect tracking order of two pairs of shoes nearly two months ago, but have not got them. not happy. Please email me at andrew@printc.co. Please.

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Customer care female
Ms. Savannah SaysOct 13, 2014

I have ordered a lot of items from Aliexpress and there is one item that are (2) glass protectors from the seller that i did not receive. Name (Oneone GSM) and after a lot of messages of trying to locate my order, i still have not gotten a response, but i was too late to dispute so I am wondering how can i resolve this? i received another item (wrong color) and after doing everything the seller have asked me to do i have done (this time with an open dispute) and the seller (Nina Chen) wants me to give her a five star feedback before a 50% refund. I just want what i ordered. How can i have these issues resolved? bad business on these sellers. I would never do business with them again. And why would i need to pay for return shipping for someone Else's error.

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Customer care female
Ms. Mrs Hatcher SaysOct 13, 2014

Is there a real person or correct number that i can complain too? how do i know if the seller is handling my complaint?

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Customer care female
Ms. Barbara Orbison SaysOct 13, 2014

I cannot get any response from any of my inquires to Aliexpress. No one answers the phone, no one answers my emails. My credit card shows payment, but i have not received my Merchandise. I am very disappointed in my communications with Aliexpress. If at all possible, please respond to this email as soon as possible.

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Customer care female
Ms. Sydnee Oglesby SaysOct 13, 2014

I have recently placed an order and it said that, my payment has not been received. However, i have an order confirmation number and a screen has popped up saying that, my order payment has been received. I went back in today to pay again, but want to make sure that i have not been charged twice. I would like to speak with someone as soon as possible and none of your customer service numbers works. Please help.

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Customer care male
Mr. Robert Larson SaysOct 14, 2014

Looking for information on my order #6398683227345.
Can you tell me how much longer i have to wait for it?
Thanks

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Customer care female
Ms. Dawn Mccormack SaysOct 14, 2014

I ordered some items online and i only received one item. In total, i order five items and i was charged for all five on my credit card. I received two email stating that my items was canceled due to insufficient funds.

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Customer care male
Mr. Mario Guillen SaysOct 14, 2014

I am trying from two days with different credit card to place my orders and Aliexpress keeps closing my order. When i called to my credit card Barclaycard Master Card . They are telling me Aliexpress able to take out the money with no problems could you help me fix this problem.

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Customer care female
Ms. Mercedes SaysOct 14, 2014

I had ordered a pair of boots on 13th of September and today is 14th of October and my boots still have not been arrived yet. I ordered from Lucy Green, so if you are readings, do not order from this site they send you all over when trying to contact the seller. I mean the phone number they provide for us does not even work for crying out loud. I 100% do not recommend ordering from Aliexpress. At least i never will ever again.

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Customer care male
Mr. Oliver SaysOct 15, 2014

I have been waiting for my order for two months. Now what's going on?

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Customer care female
Ms. Ashley Wyche SaysOct 15, 2014

I have not received my order. I had placed the order 5th of October 2014 and they took the money of my debit card. The toll free number is not working and i need my order or refund my money.

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Customer care female
Ms. Zeba Ali SaysOct 15, 2014

I ordered two pairs of shirts blue and red from a seller, but haven't gotten it. I am trying to receive refund, which i do not see on my account.

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Customer care female
Ms. Hannah Moreno SaysOct 15, 2014

I have ordered two Elsa costumes for my kids to wear on Halloween. I haven't received them yet. I want money back now.

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Customer care male
Mr. Joseph SaysOct 15, 2014

I have ordered two things. I feel uncomfortable, because the seller won't reply to messages. Really Aliexpress, you guys need to get your things together no wonder. Ebay is better then you cause there honesty.
Seller name is Shuhua Xie
Store is Li Jiacheng.

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Customer care female
Ms. Divya SaysOct 15, 2014

I have not gotten any confirmation mail about my two orders worth crossing rupees 1000. I want to know. What is status of the order?

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Customer care female
Ms. Maria Vlahos SaysOct 15, 2014

I just want to know about my order was placed for a tribal sweater in black and white.

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Customer care female
Ms. Vrindavani Mehrotra SaysOct 15, 2014

I request you guys to arrange a call back or reply me through mails. I am facing issues. i am not able to use my card to do payments. It has been three days. I am trying, but i am not satisfied with the customer services. If you can tell me, how to use western union for order?

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Customer care male
Mr. Nikhil Mukhi SaysOct 16, 2014

Dear Team, The number mentioned is incorrect. I am not able to reach out to you guys. I have made an order on 24th of September 2014. Still missing. Many thanks Nikhil Mukhi.

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Customer care female
Ms. Tamia Mason SaysOct 16, 2014

My name is Tamia Mason. I have placed my order on 26th of September and haven't received anything. My tracking number that I have received from the company was invalid. Fedex told me without my tracking number, they cannot help with the situation. The tracking number was 12345678900. The company that i have been ordered my goods was Shenzhen Best Technology Company Ltc. You can contact me on my cell at (513) 8303831 or my email address is tamiamason@yahoo.com.
Thank you.

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Customer care female
Ms. Laura Mcduffie SaysOct 16, 2014

I ordered a Michael Kors handbag on the 10/3/14. I have heard one thing back from you all and it been 15 day.

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Customer care female
Ms. M SaysOct 17, 2014

I am trying to speak to someone regarding a Halloween costume order. I have tried to call a few numbers. I am calling the credit card company to cancel my order and reporting your company to the better business bureau.

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Customer care male
Mr. Saurabh Pandey SaysOct 17, 2014

I have purchased seat cover of my car item 63561587094250 from George WU, and the tracking number of ems is ea072345006cn. After four months i didn't get my parcel and i also not able to track my parcel. Kindly update my parcel detail. Where it is.

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Customer care female
Ms. Esther Egbon SaysOct 17, 2014

Hi, please i will like to open a dispute on the order number 63987687717174, but i try, i can not upload a broken item photo, but i have sent the seller the broken item photo, but still not responding to me. All i want now is my money back. Thanks from Esthy e.

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Customer care male
Mr. Rajesh Mehta SaysOct 17, 2014

My email ID is rajesh_mehta1210@yahoo.com, i ordered for massager y-1018 last 5th October 2014, i did not get any order number and any product for your side, i have not any information from Aliexpress, only i get statement from my bank they deducted my money form my account. Please do needful in this matter, i have not any receipt from your side and product also.

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Customer care female
Ms. Jayne Kelley SaysOct 18, 2014

I was charged on October four by Aliexpress for $30.30 and i am on disability. I want my money back i did not order anything with this amount i also want all my credit card information deleted from Aliexpress. Because of the abuse of them charging my card. The state will supply me a lawyer if you do not answer back and i do have copies of all complaints to your company. I suggest you refund my money and delete my information that abuse as soon as possible. I will have a state lawyer handle this in a week if i get no reply. you make it impossible with no customer service to take care of this matter i have complained several times with no response.

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Customer care male
Mr. Jose Miguel SaysOct 18, 2014

I still haven't got my refund from two orders i cancelled on October 7th, It is getting impossible to contact the seller that was handling my case. Please, i need to talk to someone who cares, i am a regular customer from your store and i feel i have been treated poorly.

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Customer care female
Ms. Sandra Wright SaysOct 19, 2014

I ordered something two weeks ago and it's still not here, after they said that five days shipping. It was my daughters Halloween costume. Please get in touch with me I am very dissatisfied Sandra wright 3473011733.

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Customer care male
Mr. Vaibhav Raj SaysOct 19, 2014

I have placed an order for a chain. It has been a month since i have placed. I still did not receive the goods yet. Order number is 63816671033000. Can you please help me with the status. You can mail me back at bvaibhavraj@gmail.com.

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Customer care female
Ms. Raissa SaysOct 19, 2014

I placed my order two months ago and still now, i haven't received my item. I contacted the seller and she said she has refund me. I check my account several time and there is no refund from her. This is the second time i experience this on Aliexpress. No item and no refund. This is the item number 63440154516851. Need my refund.

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Customer care female
Ms. Wilda Simeus SaysOct 19, 2014

I am trying from three days using two different cards and Aliexpress keeps closing my order. Can you help me solve this problem please. When i called the bank, they Aliexpress was able to take the money out with no problem.

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Customer care female
Ms. Katina King SaysOct 20, 2014

Is this a scam website? Because i do not want to pay my money, if it is an scam.

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Customer care male
Mr. Weisbach Michael SaysOct 20, 2014

Pleas help me. I ordered an item order number is 63175111840600, paid for it and yet did not receive it. The supplier says that it was sent by tracking number Re959021053se, but the local post Israel post says that they did not receive this item. How can you help me?

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Customer care male
Mr. Abdul Zakeer SaysOct 20, 2014

I am Abdul from India Chennai. I have ordered blazers coat, still i didn't receive my coat 8438440421. You have debited rupees 1200 in my account, but still i did not get back my coat from past 15 days.

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Customer care female
Ms. Marianne Distefano SaysOct 20, 2014

Ordered shoes. Email stated seller confirmation needed. Did not receive purchase yet. Who is my seller? Alibaba? email from Ali express stated that order was shipped.

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Customer care female
Ms. Nylceeu' Smith SaysOct 21, 2014

I've been waiting for my baby dress for more then ten days now and i am getting upsets because she will not be able to go to her Cousing party. So please reply back.

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Customer care male
Mr. Kyal Furbank SaysOct 21, 2014

I sent an email, the other day of my where bouts of my order and I got no reply. Please send me a direct phone number or email so I know where my order is at. I paid money for it other wise i want my money back thank you.

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Customer care female
Ms. Kendra SaysOct 21, 2014

I placed an order through ali express the vendor name was lotus. I received an email saying my payment was excepted and the later that it was closed. However my credit card was still charged my order number is 64209703740588. I would like my product or my money back.

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Customer care female
Ms. Heather SaysOct 21, 2014

I payed for my full order and five sellers said I haven't payed yet. I payed for the full order at once.

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Customer care female
Ms. Rachel SaysOct 22, 2014

I ordered a Elsa Halloween costume on 10/09/14 from Elaine Zeng. It just came on 10/21/14. It doesn't look the same and size is all wrong size and length much smaller than stated. When trying to dispute the order, it never will complete and "help" just keeps sending me around in circles. Think I got scammed. Will NEVER order from here again and will be sure to spread the word. Shame on you Aliexpress.

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Customer care male
Mr. Ramon SaysOct 22, 2014

I have been waiting for my cell phone from 10/01/14. My coat 4087481200.

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Customer care male
Mr. marlene corpas SaysOct 22, 2014

I made an order, but have not received it.

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Customer care female
Ms. Chantelle Says Oct 22, 2014

I am right here with you. I ordered something on October 7th, and still haven't received it. I wont be buying from here again.

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Customer care female
Ms. Chantelle Seal SaysOct 22, 2014

I had ordered a new phone screen, on October 7th, and it is October 22. I was suppose to receive it a few weeks ago. I would like my money refunded or, I would like the new phone screen. Thank you.

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Customer care female
Ms. Anu SaysOct 22, 2014

I bought a bag from Vitas apple for past few months and up till now have not received my order. Now got a message this morning that the order will be automatically mark received in 5 days time for the order I paid for and did not receive.

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Customer care female
Ms. Mrs Anuoluwapo SaysOct 22, 2014

Please help me. The item order number is 63671994725771 and order time is 2014/09/04 and up till now have not received the item.

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Customer care female
Ms. Joann SaysOct 23, 2014

Got a recording which is not a good thing, I need to talk to someone.

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Customer care female
Ms. Monique SaysOct 23, 2014

It seem as if everyone is having the same problem i am so freaking piss i order a package from Aliexpress and i card was charge and i haven't receive my goods if i do not get my package or my money back thrust me this company will be in big problem because its going to be help me Howard are the court house so make up your mind what do you want.

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Customer care female
Ms. Martina Andrews SaysOct 23, 2014

Order number 63956289220875 has been closed Dear Martina Andrews, The supplier agreed to your order cancellation request, and Order number 63956289220875 has been closed. Payment will be refunded to you as soon as possible. Please note: You should receive your refund within 7-10 working days. If there is a delay, please check with your issuing bank or contact us for help. This is what I was sent and I have yet to receive my refund and it's been more than ten business days I have also tried contacting the sellers through email and messaging on Aliexpress.com. I need my refund they cancelled order and I never got my money back!.

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Customer care male
Mr. Juhil Patel SaysOct 23, 2014

In how many days i will get my product ? I can not contact you. So, please contact me fast as soon as possible. Contact number is 919714746999 Email is is juhilpatel3594@gmail.com Thank You.

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Customer care male
Mr. ANAS MOHAMMED SaysOct 23, 2014

I did not receive my product. Where is my product?

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Customer care male
Mr. Ruben Rios SaysOct 23, 2014

I ordered an item a while ago. I received an email stating it was shipped. I still haven't received the item. The Order number is 64024905146026. Hope to hear from you soon.

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Customer care female
Ms. Yacnira SaysOct 23, 2014

I am very upset i haven't been able to get in contact with you guys and i want to know what is the status of my purchases?

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Customer care male
Mr. Patrick Austin SaysOct 24, 2014

I have yet to receive my order after a month, but my email says it's been delivered. Please respond with a number or a solution. My order is a infants Halloween costume and I need it before Halloween, please and thank you.

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Customer care male
Mr. Hari SaysOct 24, 2014

90 days over still product not received and seller not refunding money ,order number is 63524455724110.

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Customer care female
Ms. Nonya SaysOct 24, 2014

Did not purchase anything from you, but i received an email that I did, my bank will put a stop to this, I will not give my real name. Someone already gave it.

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Customer care female
Ms. Kimberly Williams SaysOct 24, 2014

I bought wedding veil for the past one month I still receive my order yet and I do not know how to contact you all because when I called the customer care now it went straight to an automated system can you all please contact me and let me know if I am going to receive it because I am going home in the next two weeks home thank you. My contact number is 8435325548.

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Customer care female
Ms. Suzette Belfon SaysOct 24, 2014

Hi, my name is Suzette Belfon. I purchased I believed two item from Aliexpress about two weeks ago. I received one of the item. I believe the other one was a winter coat I honestly can not remember the details of the coat. is there anyway your computer info can locate my purchases?

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Customer care female
Ms. Kaylin Lewis SaysOct 25, 2014

I am waiting on my shoes to come and the mall my order number is 64174467166820.

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Customer care female
Ms. Dara Olagbaju SaysOct 25, 2014

WHERE IS MY STUFF I NEED IT IMMEDIATELY for halloween, i ordered it THREE WEEKS AGO.

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Customer care female
Ms. Jayne Cormer SaysOct 25, 2014

Never received package. My card got charged by Aliexpress, but cannot find my order on your website.

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Customer care male
Mr. Amit Sharma SaysOct 25, 2014

I placed a order on 29th September 2014. Kindly tell me when it surely will reach to me? My order number is 63963225074844.

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Customer care male
Mr. Jesse Balazinski SaysOct 25, 2014

My order was supposed to arrive on October 22. It is now October 25 and i still have no product. The money was already taken out of my account and i expect to have the product. I pay for when i am told i will have it.

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Customer care female
Ms. Amber Elliott SaysOct 25, 2014

I purchased hair yesterday from a vendor who is not responding to me. I want to cancel my order and they will not help me. I want a refund because the hair is not what they say it is.

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Customer care male
Mr. Georges Chidiac SaysOct 26, 2014

Dear ali express, please i have asked for my order since about two month and have not received anything. Please reply me.

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Customer care female
Ms. Tandra Pickett SaysOct 27, 2014

My daughter ordered hair from a company called Unice. It says that the payment was successful and money was taken out of my account numberw the vendor is saying they never received any money.

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Customer care female
Ms. Shalesa Robinson SaysOct 28, 2014

On 2014-10-25 at 06:59:19 I just tracked my package and it was delivered to backers filed California. You shipped my order to the wrong address, this is not where I sent for it to go. Please contact me ASAP thanks. I have contacted the cellar and they have not responded back I have track my packing and have gone to a different state not the state please respond back. I would like to have my product shipped to the right address or I would want a full refund.

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Customer care female
Ms. maria Says Nov 05, 2014

I have the same problem, i am living in Belgium and my package was delivered in 200 km from me. I contacted to seller but he is always offline.

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Customer care female
Ms. Kim Johnson SaysOct 28, 2014

I am cannot seem to login with my password. Please help me.

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Customer care female
Ms. Debbie Switzer SaysOct 28, 2014

I have ordered two shower curtains almost a month ago. The money was deducted from my account right away, but I have not received it yet. I am moving in less than three weeks. When is this being delivered please e-mail me.

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Customer care female
Ms. Marcia Wilson SaysOct 28, 2014

SELLER KEEPING LYING I DIDN'T RECEIVE THIS ITEM. MY ORDER NUMBER IS 63788800039112.

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Customer care male
Mr. Rrr SaysOct 28, 2014

I have been trying to get a refund on a defective item for three weeks, but still I am not able to get it. I am through with ali-ripoff.

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Customer care female
Ms. Alysha SaysOct 29, 2014

I ordered a package almost two months ago. I still haven't received it. I opened a dispute like two weeks ago. The seller denied it! E-mailed me and told me that its still being shipped to cancel the dispute. I asked where my package was, why it has taken almost two months to get it when I ordered well enough in advance to receive it in time for what I needed it for. They responded saying the same thing "please close the dispute, thanks." They won't tell me any other information. The tracking they gave me doesn't work. I opened a dispute again, but I am sure he's just going to deny again. I WANT MY MONEY BACK This is absolutely ridiculous. I cannot find a number to get through to any customer service this is all I found. Some one better contact me and tell me how to get my money back.

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Customer care male
Mr. Kunal Kiran Patil SaysOct 30, 2014

I am Kunal Kiran Patil from Pune Maharashtra India. I had ordered my shoes and they have been shipped. My order number is 63952601912329 was shipped on 2014.10.09, 08:56, but still i did not get my delivery. So, I request you to please check my order and deliver it as soon as possible. Thank you.

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Customer care male
Mr. Iliyas Adam SaysOct 31, 2014

I bought a DVR, but the seller sent wrong item and is not working. So i contact seller and he stops replying me and asking for refund. Sending wrong information my advise not to use this site.

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Customer care male
Mr. Ronald Curry SaysNov 01, 2014

I still did not receive my product yet. Why is it taking so long?
Ronald Curry.

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Customer care male
Mr. Ravi SaysNov 01, 2014

Hi,
My watch is not proper working and some part is missing .

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Customer care female
Ms. Priyanka SaysNov 01, 2014

I have ordered one dress. The payment has also been credited from my account, but it has been more than ten days. I didn't receive the dress. Please resolve as soon as possible.

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Customer care male
Mr. Amit Sachdev SaysNov 01, 2014

I had made an order on Aliexpress on date 15-09-2014. Order number is 63732615123303. But yet I have not received my parcel. Please help me as soon as possible. I can not wait any more at all.

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Customer care female
Ms. Leeza Bright SaysNov 01, 2014

This seller cn1000532272 took payment from me twice and i never got any product. She had issue a refund, but I was charged again instead. I want my 20 refunds or else i am filing a complaint with the better business bureau.

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Customer care female
Ms. Demirra SaysNov 02, 2014

I DID NOT RECEIVE MY HAIR AND I ORDERED ON 11TH OF OCTOBER. SHE HAS NOT REFUNDED ME ANYTHING AND I DON'T WANT A REFUND. I WANT MY HAIR.

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Customer care male
Mr. My Zahid Oufkir SaysNov 03, 2014

I paid sandals for women pumps slippers muffin with wedges flip flops sandals for lady on 14th of June 2014. My order number is 62601319766459, but i did not receive it. I hope to answer me as soon as possible. if possible send it to this address 1165 US 22 Apartment 31, north planfeild NJ 07060 USA.
Thanks for your help.

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Customer care male
Mr. Antonio Rodriguez SaysNov 03, 2014

Trying to contact anybody in Aliexpress with no success. I ordered an item and received a wrong. Old shipping number from somebody in Canada. I live in United States. Can somebody help me? This look like a fraudulent merchant. Please i need somebody to contact me and explain this matter.

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Customer care female
Ms. Mayuri SaysNov 03, 2014

I want to purchase Blackberry z10 mobile cover, but there is no option for cash on delivery. So what can I do?

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Customer care female
Ms. Stacy moore SaysNov 04, 2014

I ordered something Friday and Saturday got a message saying it was canceled. I called my bank and the money was taken out and processed. I need a refund of the two items ordered.

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Customer care male
Mr. VAIBHAV AGRE SaysNov 04, 2014

Hello all, There was a fraud transaction on my debit card this morning with Rs 3444. 07. I want my money back. Please stop the delivery on the goods ordered.

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Customer care female
Ms. Ose Fayomi SaysNov 04, 2014

My name is OseFayomi, I bought weaves from a vendor on Aliexpress since July, I opened a dispute in August and in September was told to return the product which i did the next day, and since October the vendor guy received his product cos one of the sales rep, queen love, confirmed it to me and the manager David promised to return my money thru PayPal and it's been over a week since then and he is now avoiding my calls and chat and has refused to return my money and till now Aliexpress has not intervened, please I need quick intervention and my full refund. Thank you.

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Customer care female
Ms. Roseline SaysNov 06, 2014

My order payment made on 10/15/14 $21 40 for white lace fabric. I did not receive any information about this order. I did not have any number to track this order. I like to know What is happen to this order. The company already took my money.

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Customer care female
Ms. Monette M. Bonifacio SaysNov 06, 2014

I have ordered two t shirt. The payment has also been credited from my account, but it has been more than ten days. I didn't receive the t shirt. Please resolve as soon as possible.

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Customer care female
Ms. Melissa SaysNov 06, 2014

I was interested in making a purchase and the link said for free shipping. I can not seem to get the shipping off my order so I will not place it unless I can get the shipping removed. Please help. I would really like to do all my holiday shopping here. Thank you and have a wonderful day.

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Customer care female
Ms. Jalila Assad SaysNov 07, 2014

After seeing all the complaint on your site and after my own experience. it is very clear to me that your company is a scam and a total failure. I am not going to chase you for the product that i bought from you and you did not send, as it is clear that this is a hopeless case. Will use all means possible to make sure people know you are a scam.

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Customer care female
Ms. Charlene Wallace SaysNov 07, 2014

I purchased some things from you. I received a shirt and some shoes, but my other items never came. I ordered polo shirts, but only one came back. It was not a polo shirt. So, how do i receive the items, i ordered.

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Customer care female
Ms. Maria Vlahos SaysNov 07, 2014

I had ordered a tribal cardigan sweater in the end of October. I was billed for it, but i did not receive the package. I want to know what happens to my package.

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Customer care male
Mr. Joseph Hodges SaysNov 07, 2014

I haven't received my orders. Very bad and dissatisfied. I would like to talk to someone besides a computer. You have taken a lot of money from me and i haven't received anything in the mail? My number is 317-417-2240. Joseph Hodges.

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Customer care male
Mr. qasim darwish SaysNov 08, 2014

I ordered a princess curtain and would like to cancel it.

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Customer care male
Mr. Mac Shah SaysNov 08, 2014

I do not receive my order. My order Id is S2009730.

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Customer care female
Ms. Tamia Andrews SaysNov 08, 2014

My name is Tamia Andrews and it has been a week after i have ordered my hair. It has not arrived yet.

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Customer care female
Ms. Jasmine Moore SaysNov 09, 2014

I ordered hair from your site and having lots of issues. Please contact me 5103665391.

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Customer care male
Mr. Mamadou Sall SaysNov 09, 2014

I need help for how i pay the difference for my order?

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Customer care female
Ms. Quesha SaysNov 09, 2014

I'm looking for daughter boots which i ordered a week ago.

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Customer care female
Ms. Elsa Ioannou SaysNov 10, 2014

I did not get all the products which i ordered.Only one product i received. why? and i see that you take the money from my bank account for all the products. but it comes only one product. Please explain me what happens.

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Customer care male
Mr. Gopi Krishna SaysNov 10, 2014

I ordered one jacket in Aliexpress. I paid money in online. Now cancel the order. I want my money back. Order number is 64150656093392. My name is Gopi Krishna. Please sir, i want money or jacket.

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Customer care female
Ms. Gary SaysNov 11, 2014

My name is Gary. I ordered a pair of boots and paid extra money to have them shipped faster. I have also sent e-mails to the company and it took a long time for them to respond. The boots were not sent on time. I even extended the order and they still canceled my order as of today 11-11-2014. I am very upset, because i feel as if i were treated unfairly as a new customer. They sent me e-mails stating that my order had already been shipped and they were not. I don't understand. I did not tell them what so ever to cancel my boots.

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Customer care male
Mr. Viral Doshi SaysNov 11, 2014

I have ordered a Lenovo tablet in September 2014. The payment has been made through credit card. I have still not received the delivery of the tablet. Please update as to when the delivery is expected to happen.

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Customer care male
Mr. Kartik Gupta SaysNov 11, 2014

I am ordered one watch whose order number is 64414402596692 that is not finished. I have not received my order. Please check or enquired from your post. My payment is already received by your company.

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Customer care female
Ms. Regina SaysNov 11, 2014

I would like to ask that what can i do if the seller does not answer for me? I have written five letters to him.
Thank you.

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Customer care female
Ms. Mrs smith Says Nov 18, 2014

Hello Regina, i suggest you call the company's corrupt office and file your complain, and tell them you ether want the merchandise you payed for or a refund on your purchase. And if that do's not seem to work i would suggest to threaten to sue the company and they souls respond than. I hoped i help in some way.

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Customer care male
Mr. Dr. Raymond Ray D.Sc SaysNov 11, 2014

I purchased a car radio from happy xia through Aliexpress. They took money and sent me an item that did not fit. Before i purchased they told me this is the right item and will fit perfectly. Now they say sorry. It costs me over $400 now. They are nothing but dishonest thieves. The buyer's protection is false. Do not trust them. Once they got your money, they do not know you.

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Customer care female
Ms. Ayobami SaysNov 11, 2014

I ordered for two dress, but the sellers have not shipped my order over a week. I need these two dresses for my birthday on the 11/22/2014. Seller's name Gl online store 434284. Seller's email id is gidzkjo4@sina.cn. My order number is 6442637412846. Please the seller have not replied about all my messages. I need your help.

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Customer care female
Ms. Lucretia Davs SaysNov 11, 2014

I ordered shoes (2pair) about six months ago. I have tried to contact the seller numerous time. I haven't received any response. I have the tracking number. If you need that(tracking number) information Id prefer, if i sent it through email.

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Customer care male
Mr. Shakti Gulati SaysNov 12, 2014

My name is Shakti Gulati. I ordered two jackets and two sweat shirts. I have not received yet. I have not got any order number from your side
It has been more than a month now. When i will get my order?

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Customer care female
Ms. Joyce Jackson SaysNov 13, 2014

I want to know where my is order. I was notified that on date 11th my order was shipped and to date i have not received it. Also, i called 408-748-1200 and couldn't talk to a real person, not acceptable my order 64325924151327. I hope i don't have to pursue this further, i just want my order.

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Customer care female
Ms. Nicole SaysNov 13, 2014

I'm new to this website, I would like to buy a new Samsung Galaxy Mega off of here, would it be new when I order it and how long to it take you come.

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Customer care female
Ms. Neha SaysNov 13, 2014

I am highly disappointed with your services. I will not recommend any one to purchase from this site. I have not received any mail or message from your side about my order. You have only computer generated mail very poor customer feedback system.

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Customer care female
Ms. Akansha SaysNov 13, 2014

My Order 64306320669607 has been shipped on 28th October 2014, but still has not delivered.

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Customer care female
Ms. Lucretia Sheppard SaysNov 13, 2014

I cannot track my order. Where is it? when will it come.

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Customer care female
Ms. Annette Dellapi SaysNov 15, 2014

I purchased an iPhone six this morning and i need to know if it is comparable for at net. If not i need to cancel the order immediately.

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Customer care female
Ms. Chelsea Rogers SaysNov 15, 2014

I placed my order last month and I haven't received my pants yet. I really want my pants that I paid my money for .

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Customer care female
Ms. Joan Sweeney SaysNov 16, 2014

I never received my order from ten 06-2014 , I have done everything they told me to do and still have not received my order. They took the money out of my bank account the same day, but it takes so long to mail my order out. Do you need my order number?

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Customer care female
Ms. Youkonjay Johnson SaysNov 16, 2014

My order 64399718156361 came, but it's not like the picture. It's complete bullshit, first of all, the bundles are very tiny can not even fit on my head. I do not want it I need a refund. I need a contact number from the sellerso. I can call and ask for my refund. I do not want that' hair it look very cheap and ugly and I spend my hard earn money on it.

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Customer care female
Ms. Amanda Spears SaysNov 18, 2014

I ordered my clothes an shoes almost an month ago, but still has not received it.

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Customer care female
Ms. Lillie Rice SaysNov 18, 2014

My name is Lillie Rice. i received an email stating my order was shipped on 11/11/14 how long does it take to get to me. They are winter coats and i desperately need them. I never received a tracking number. How do i get one?

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Customer care male
Mr. swagat SaysNov 19, 2014

Dear sir,
My order number 64146811716585 has not received yet. Please do the needful, status of my order.

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Customer care female
Ms. Labresha Riley SaysNov 19, 2014

I didn't receive my orders, they canceled even though the amount for the products was took out of my account.

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Customer care female
Ms. vickybarbour SaysNov 20, 2014

Aliexpress sucks, They make it impossible to get n touch with them. I ordered my boys each a pair of shoes on 10/10/14 today is 11/19/14 still no shoes. The tracking number shows "unavailable to track". A shame how Aliexpress is ripping hard working Americans off. Lesson learned. I will not order from Aliexpress again!.

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Customer care female
Ms. Rasheeda Thompson SaysNov 21, 2014

I have a tracking number 7351880900. It says it was delivered but i called to track my order and they said it was sent to another address. My shipping address and tracking number is documented in my phone. I ordered over a week ago. Somebody please contact me.

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Customer care female
Ms. Rosemaryndubuisi SaysNov 21, 2014

I ordered on the 29th/10/2014 yet has not delivered.

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Customer care male
Mr. Saurabh Nagpal SaysNov 21, 2014

My order is not delivered till Now. Please reply as soon as possible. My email address on your website is sn28610@gmail.com. My number is 9654400553. My order is off 21-22$
Thank you. Hope you reply me soon.

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Customer care male
Mr. Egbaran Friday SaysNov 21, 2014

Few of the products I had purchased from aliexpres did not show up. My order number is 64338896211035.

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Customer care male
Mr. Rahul Malhotra SaysNov 21, 2014

By mistake, i have entered the wrong e-mail id while registering and the site has accepted it. In the result i have ordered a pair of shoe. And, now when i goto log in the account it is not getting open because of which i am unable to trace my order. My correct e-mail address is rahulmalhotra1108@gmail.com. My order number is 64710467661924. Please expedite and let me know the status @ 9650216525 or on rahulmalhotra1108@gmail.com.

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Customer care male
Mr. Inza Ouattara SaysNov 21, 2014

Money is being deducted from my account on closed transactions. Aliexpress sent me email that 6of my orders have been closed. But my bank and credit card accounts show that the money is being deducted. I want my money back if the order is closed. Thank you.

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Customer care female
Ms. Brina Martinez SaysNov 22, 2014

I received a giraffe onsie but i ordered two Tigger animal onsies. i am very disappointed with this and i want my order fixed immediately. I will be sure to never order from your site ever again. I paid sixty dollars and waited over a month for the wrong things to be delivered. ALSO YOUR "XL" APPEARS LIKE A MEDIUM AND YOU "medium" size appears to be a small. What's wrong with your SIZING?

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Customer care female
Ms. Karen SaysNov 22, 2014

I am trying to order some outerwear for women, but the they do not have where you can pick the size. Can you please guide me as soon as possible, so that I can order for Xmas.

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Customer care female
Ms. Stella Collins SaysNov 22, 2014

I placed an order almost a month ago i haven't herd from the order. Please put my $147. 00 back on my card today never has it taken anything that long to respond please put my money back on my card. Card number is 5397 3600 2571 3080. I need my funds back on my card today all at one time just like you took it off at one time.


Best regards,
Stella collins.

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Customer care male
Mr. Manish Kumar SaysNov 22, 2014

I am Manish Kumar and i ordered one watch from this site on 18/10/2014. and i paid online money payment but i did not get this delivery in my address. Still i am waiting to receive delivery. MY order number is 64193690769669
product name is WRG8008M3B2 2014 Winner men hand wind skeleton fashion black luxury watches with watch box high quality best price factory.

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Customer care female
Ms. Tonya Taylor SaysNov 23, 2014

I ordered some boots last month and have not received them can get a refund.

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Customer care female
Ms. Dyansi SaysNov 23, 2014

I placed my order since November three still have not received it. I have contacted seller with no response her is my order number 64380940911178.

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Customer care male
Mr. Prashant Raj SaysNov 23, 2014

I have a tracking number Rj223338619cn. It says it was delivered, but i called to track my order and they said it was sent to another address. My shipping address and tracking number is documented in my phone. I ordered over a week ago. Somebody please contact me. Customer care reply
919910525347.

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Customer care female
Ms. shruti SaysNov 23, 2014

I am not able to order the product. I have my debit card. But still your site is not accepting it and giving foolish reasons which is very bad. Please tell the way.

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Customer care female
Ms. Rosemene Belice SaysNov 23, 2014

They had closed my order saying that I would have to claim it I tried so many times on different devices to sent the I'd credit card, but it wouldn't send, the loading bar wouldn't even move. The money had already been taking out of my account I'm just wondering why won't it work and why is the money out of my account I hear a lot of people has been scammed from using this website and I just hope I'm not one of them.

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Customer care female
Ms. dinna duffy SaysNov 23, 2014

I have unauthorized charges to my credit card i would like you to cancel whatever transaction it is and refund me money, i have never even heard of your website.

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Customer care female
Ms. STELLA COLLINS SaysNov 24, 2014

Please cancel all orders for Stella Collins, your products are off i am a 51 year old woman, and you sent a jacket to me to fit a ten year old girl or younger. I know a size 20 or 22w dose not match a size for a eight year old. I do not have money to waste on simple things like this. Please return my money to you card as soon as possible. Keep your order and send me my money. You owe me $120. 00 dollars us money. Send it to me know all at 9th time. Please please please please please please send my money back.

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Customer care male
Mr. Germán Martínez SaysNov 24, 2014

Order Number: 64119867363108 -Not recived- Hello, I have a problem with my order NR: 64119867363108 I ordered two pairs of shoes ( One Black pair and one white pair) and I have received none of the products, even though its says that the average waiting time is estimated to be 15-25 days and I have alread been waiting for more than 40 days. If you are not going to send them, please refound me the money... Thanks a lot, GERMAN MARTINEZ

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Customer care male
Mr. Suleyman M Khandid SaysNov 24, 2014

I did not receive my order, he did not send my money back, the order number it is 64628297562597.

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Customer care male
Mr. Clive Noronha SaysNov 24, 2014

I have not yet received my order, and i have request for protection cover to be raised for another 15 more days on the same day before my protection cover would expire.
I have not received my product yet. Can you please help me with this?

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Customer care female
Ms. Stella Collins SaysNov 26, 2014

All my clothes were wrong size and i would like my money back because everything that was sent was wrong size!.

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Customer care female
Ms. Maria Gray SaysNov 26, 2014

I need to know when my order going to come been ten days now.

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Customer care female
Ms. fathima shabnam SaysNov 26, 2014

I Am from India. I've made a purchase online with the payment done too. But i didn't receive my parcel yet. It has been about a month. I need my parcel or else money back.

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Customer care female
Ms. Lauren Chavers SaysNov 27, 2014

I received to flat irons that were not the same as the picture and where not American plugs like described. The iron i ordered was one 1/4 in plays, but received a much larger one 3/4 plate which is a much older version. And I have to pay more to ship them back then I paid for them. I feel so cheated.

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Customer care female
Ms. Cassandra SaysNov 27, 2014

I bought some heels from Aliexpress, but they said that my bank closed it I called my bank they said no they had not done that and that they received my payment now its impossible to get a hold of a live person.

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Customer care male
Mr. Matmon SaysNov 27, 2014

I ordered something and my shipment has not begun i ordered the product on 21st of November 2014 and it has not began shipping so am a bit worried here.

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Customer care female
Ms. Laura Peters SaysNov 28, 2014

To email you which is absurd I need to talk to someone today Very unsatisfied customer.

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Customer care user complaints