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Aliexpress Customer Service Number

 : (+1) 408-748-1200
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Contact Details
Contact number
(+1) 408-748-1200
Office Location
3945 Freedom Circle, Suite 600 Santa Clara, California 95054, United States
Email address
cs-us@service.alibaba.com
Website
www.aliexpress.com
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Aliexpress

AliExpress is an online shopping platform which is owned by Alibaba Group. It provides products at wholesale prices to the buyers through the www.aliexpress.com, a transaction-based wholesale platform. The website was introduced in 2010 to assists small sellers across the world. AliExpress has registered users across 220 countries including both the sellers and buyers.

AliExpress provides 5,900 kinds of products of 44 markets such as Apparel & Accessories, Computers & Networking, Automobiles & Motorcycles, Electronic Components, Beauty & Health, Consumer Electronics, Baby Products, Electrical Equipment, Furniture, Home Improvement, Jewelry, Home Appliances, Lights & Lighting, Home & Garden, Luggage & Bags, Phones & Telecommunications. The Company offers many facilities like express delivery, order tracking, etc. The commitment of AliExpress is same whether it serves order of one item or more items. The postal and official address, email address and phone number (helpline) of Aliexpress service center is given above. The helpline of Aliexpress service center may or may not be toll free.
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Aliexpress Complaints and Reviews

Female ImageMs. Nylceeu' Smith Says Oct 21, 2014

I've been waiting for my baby dress for more then ten days now and i am getting upsets because she will not be able to go to her Cousing party. So please reply back.
Female ImageMs. Marianne Distefano Says Oct 20, 2014

Ordered shoes. Email stated seller confirmation needed. Did not receive purchase yet. Who is my seller? Alibaba? email from Ali express stated that order was shipped.
Male ImageMr. Abdul Zakeer Says Oct 20, 2014

I am Abdul from India Chennai. I have ordered blazers coat, still i didn't receive my coat 8438440421. You have debited Rs 1200 in my account, but still i did not get back my coat from past 15 days.
Female ImageMs. Katina King Says Oct 20, 2014

Is this a scam website? Because i don't want to pay my money, if it is an scam.
Female ImageMs. Wilda Simeus Says Oct 19, 2014

I am trying from three days using two different cards and Aliexpress keeps closing my order. Can you help me solve this problem please. When i called the bank, they Aliexpress was able to take the money out with no problem.
Female ImageMs. Sandra Wright Says Oct 19, 2014

I ordered something two weeks ago and it's still not here, after they said that five days shipping. It was my daughters Halloween costume. Please get in touch with me I'm very dissatisfied Sandra wright 3473011733.
Female ImageMs. M Says Oct 17, 2014

I am trying to speak to someone regarding a Halloween costume order. I have tried to call a few numbers. I am calling the credit card company to cancel my order and reporting your company to the better business bureau.
Female ImageMs. Laura Mcduffie Says Oct 16, 2014

I ordered a Michael Kors handbag on the 10/3/14. I have heard one thing back from you all and it been 15 day.
Male ImageMr. Nikhil Mukhi Says Oct 16, 2014

Dear Team, The number mentioned is incorrect. I am not able to reach out to you guys. I have made an order on 24th of September 2014. Still missing. Many thanks Nikhil Mukhi.
Female ImageMs. Maria Vlahos Says Oct 15, 2014

I just want to know about my order was placed for a tribal sweater in black and white.
Female ImageMs. Divya Says Oct 15, 2014

I have not gotten any confirmation mail about my two orders worth crossing RS 1000. I want to know. What is status of the order?
Male ImageMr. Joseph Says Oct 15, 2014

I have ordered two things. I feel uncomfortable, because the seller won't reply to messages. Really Aliexpress, you guys need to get your things together no wonder. Ebay is better then you cause there honesty.
Seller name is Shuhua Xie
Store is Li Jiacheng.
Female ImageMs. Hannah Moreno Says Oct 15, 2014

I have ordered two Elsa costumes for my kids to wear on Halloween. I haven't received them yet. I want money back now.
Female ImageMs. Zeba Ali Says Oct 15, 2014

I ordered two pairs of shirts blue and red from a seller. But haven't gotten it. I am trying to receive refund, which i do not see on my account.
Female ImageMs. Ashley Wyche Says Oct 15, 2014

I have not received my order. I had placed the order 5th of October 2014 and they took the money of my debit card. The toll free number is not working and i need my order or refund my money.
Male ImageMr. Oliver Says Oct 15, 2014

I have been waiting for my order for two months. Now what's going on?
Female ImageMs. Mercedes Says Oct 14, 2014

I had ordered a pair of boots on 13th of September and today is 14th of October and my boots still have not been arrived yet. I ordered from Lucy Green, so if you are readings, do not order from this site they send you all over when trying to contact the seller. I mean the phone number they provide for us does not even work for crying out loud. I 100% do not recommend ordering from Aliexpress. At least i never will ever again.
Male ImageMr. Mario Guillen Says Oct 14, 2014

I am trying from two days with different credit card to place my orders and Aliexpress keeps closing my order. When i called to my credit card Barclaycard Master Card . They are telling me Aliexpress able to take out the money with no problems could you help me fix this problem.
Female ImageMs. Dawn Mccormack Says Oct 14, 2014

I ordered some items online and i only received one item. In total, i order five items and i was charged for all five on my credit card. I received two email stating that my items was canceled due to insufficient funds.
Male ImageMr. Robert Larson Says Oct 14, 2014

Looking for information on my order #6398683227345.
Can you tell me how much longer i have to wait for it?
Thanks
Female ImageMs. Sydnee Oglesby Says Oct 13, 2014

I have recently placed an order and it said that, my payment has not been received. However, i have an order confirmation number and a screen has popped up saying that, my order payment has been received. I went back in today to pay again, but want to make sure that i have not been charged twice. I would like to speak with someone as soon as possible and none of your customer service numbers works. Please help.
Female ImageMs. Barbara Orbison Says Oct 13, 2014

I cannot get any response from any of my inquires to Aliexpress. No one answers the phone, no one answers my emails. My credit card shows payment, but i have not received my Merchandise. I am very disappointed in my communications with Aliexpress. If at all possible, please respond to this email as soon as possible.
Female ImageMs. Mrs Hatcher Says Oct 13, 2014

Is there a real person or correct number that i can complain too? how do i know if the seller is handling my complaint?.
Female ImageMs. Savannah Says Oct 13, 2014

I have ordered a lot of items from Aliexpress and there is one item that are (2) glass protectors from the seller that i did not receive. Name (Oneone GSM) and after a lot of messages of trying to locate my order, i still have not gotten a response, but i was too late to dispute so I'm wondering how can i resolve this? i received another item (wrong color) and after doing everything the seller have asked me to do i have done (this time with an open dispute) and the seller (Nina Chen) wants me to give her a five star feedback before a 50% refund. I just want what i ordered. How can i have these issues resolved? bad business on these sellers. I would never do business with them again. And why would i need to pay for return shipping for someone Else's error.
Male ImageMr. Andrew Sievwright Says Oct 13, 2014

My order number is 63544514180228. I have given incorrect tracking order of two pairs of shoes nearly two months ago. But have not got them. not happy. Please email me at andrew@printc.co. Please.
Male ImageMr. Orville Martinez Says Oct 13, 2014

I want to know where my Garfield custom is? it has been over ten days. Now since, we placed our order and you have not answered my wife. if have to send someone over to your Santa Clara store, i will. I need a response within the next 12 hours.
Female ImageMs. Nycole Says Oct 13, 2014

I have not received a confirmation for the items i ordered. Please get back to me by email or phone. 323-287-7150 my email is nycole.Huerta@yahoo.Com.
Female ImageMs. Micayah Johnson Says Oct 12, 2014

The numbers are not working. I need someone to call me. I want to be sure if my shoes are going to be mailed to me. I ordered on the 10/10/14. Please look at my order and get back to me. Micayah_johnson@yahoo. Com.
Female ImageMs. Micayah Johnson Says Oct 12, 2014

I need to talk to someone. The customer service number is not going through. I made my order but my bank is still waiting for the alteration from you.
Female ImageMs. Lina Says Oct 12, 2014

I have not received my order. I ordered them in March. I have sent messages to the sellers. But he is not responding anything and i did not get my money back.
Male ImageMr. Simon Says Oct 12, 2014

Why cannot i use my first bank of Nigeria Naira Mastercard to make payment on Aliexpress?
Female ImageMs. Tiara Mcfadden Says Oct 11, 2014

I am disputing an order and he sent me an address, where he wants me to return the hair. The address was not accurate. So i returned the items back to the address, it was shipped from. How do you guys handle matters like this?.
Female ImageMs. Alice Omoifo Says Oct 11, 2014

Hello,
My name is Alice Omoifo. I ordered sets of wrist watches and hand bags on 17th of September, with full payments by credit card. Up till this day i have not received the goods or any viable correspondents from the sellers or Aliexpress. I have made several requests for the shipping tracking numbers and the shipping company. Still to no avail. Can you possibly look into this to assure me that i was not dealing with fraud company or been duped.?
Regards
Alice Omoifo.
Female ImageMs. Yolanda Allen Says Oct 11, 2014

My name is Yolanda and i have been waiting on my hair for a week now and now that i have my tracking number i called Fedex and they told me that they are waiting on some kind of label from Aliexpress i am so tired of waiting cannot contact no one no one contact me on my phone i rather for some one to contact me by phone and my 5034900844 please contact me about my product.
Female ImageMs. Rita Says Oct 11, 2014

I am trying to call customer care service to give order and take some information.
Male ImageMr. vijay Says Oct 07, 2014

Which banks credit card (ICICI or AXIS) aliexpress.com accept for payment and amongs both which bank is more suitable for payments.
Male ImageMr. KARIM FLEMMINGS Says Oct 01, 2014

I ordered two pair of Timberland Boots but only received one wheres my other pair.
Female ImageMs. Cheryl Foster Says Oct 01, 2014

Hi, i have just ordered two samsung purple pone covers and i only want one i ordered two by mistake just bill me for one.
Thanks
Cheryl foster.
Male ImageMr. Abiri Ufuoma Says Sep 30, 2014

Hello good day i ordered a good wrongly. Please i need a refund of my money if possible.
Male ImageMr. Pavan K Devnani Says Sep 30, 2014

Hello sir,
Order 63881866080973
5 day complete but product not come in my home. Please check
and answer me.
My email:. Pavan.K.Devnani@gmail.com.
Female ImageMs. Keoni Says Sep 30, 2014

Give me a call at 5597773740,
I order some earphones and they do not work.
Female ImageMs. Heidi Haenel Says Sep 29, 2014

I ordered a german halloween costume and i need it in xxl and the seller said its only available in a free size. I want my money refunded please.
Male ImageMr. phillip morris Says Sep 29, 2014

My time has expired for my shoes and have not received them and seller won't respond to my messages.
Female ImageMs. Komal Says Sep 17, 2014

Hello sir, i have ordered ample of clothes from your site,but i did not received four of my clothes. It's been four months. I request you yo look upon my shipment as soon as possible.
Male ImageMr. Ankur Grovet Says Sep 16, 2014

Hey i am ankur grover from india, delhi i had one denim jacket. It's been around one month. But i didn't get the material yet. I want the material otherwise payback my money. Reply as soon as possible.
Male ImageMr. Akram Alfatle Says Sep 16, 2014

Dear sir/madam,

I bought a tv box from aliexpress and it stopped working just after six weeks. The seller says that it works forever but that is not true. However, i feel like like i wasted my money and i need you help. Thanks for listening.
Female ImageMs. Eliza Henderson Says Aug 18, 2014

My name is eliza henderson. I have not received a reacting number for my order. Nor have i received a confirmation number. My email address is ( elizahenderson7@gmail.com). Please respond back with information about my order. Thanks in advance.
Male ImageMr. Roshan Kumar Singh Says Jul 31, 2014

I had purchased a nokia cell phone on 10th july 2014, which i have still not received.
My order number is : 62931102468826
Email id: roshankumar_office@yahoo.com
Alternate email id : roshankumarofficial@gmail.com
Name: Roshan Kumar Singh.
Male ImageMr. libra taylor Says Jul 30, 2014

I ordered a dress in may for my daughter's prom. The dress arrived it looked nothing like the photo so I had my daughter to email the seller letting him no that and that I wanted a refund. So I had to pay $40 to send the dress back for a while the seller stated he had not received the dress yet. Its been two months and I haven received a refund I paid about $150.00. I want my money. Plus it was last minute and I had to find another dress which coasted me $500. I am highly upset because I cant contact anyone all I can do is message .These people from china are scammers everything I order its always not what you expected and on top of that you have to wait so long and when it comes that's money lost because you be out of money if you have to ship it back.
Male ImageMr. jehangir Says Jul 23, 2014

Hi sir this is Jehangir with you I am from dubai and I order two item the tracking number is RI098961671CN. But still I am waiting for responses. Can you help me please.
Male ImageMr. AVWERUKERUVWE. Ediri Says Jul 22, 2014

I placed order for four items and I was charged three times. Please I need a feed back.
Male ImageMr. Nate Says Jul 07, 2014

I cancelled an order on the 24th of june and still have not been refunded. I want to know what is going on and when i will get my money back. The order number is 62647522101919.
Female ImageMs. Dana Young Says Jul 05, 2014

I recently ordered a bedspread from aliexpress and charged, It to my debit card. The total was $99. 99. I checked my online banking status, and this was processed. However, now i have a message that the bedspread is out of stock and cannot be sent. I am trying to contact someone for a refund without success. Can you help me please?.
Female ImageMs. Neha Singh Says Jul 04, 2014

Hello sir, i have purchased a heels shoe. But till today i did not get the delivery of product. Please help me. This money is from my hard earned. I am still a student. Please help me. My oder number is 62650047522479 and seller is allex chen. Thank you!.
Male ImageMr. itasha deliseer Says Jun 13, 2014

I have ordered a package, and I have not received it and the seller does not know the location of the item. It has been sent to the wrong address. so I am kindly asking if you could send it to the right address which is Itasha delisser post it SKN 1215 7429 NW 48th st.ste.100 Miami Florida 33166 1-786-693-9094.
Male ImageMr. CARINE LUBUY Says Jun 04, 2014

Hi Mr or Miss, Am is Carine I was buy suit jacket to Mr boqiang to aliexpress shop vivistar 910901 I did not like it I returned it back now I start to beg him my money he don't want to send my money and this is my order number 61465782319794 please I need your help Thank you.
Female ImageMs. Helen Strogen Says May 30, 2014

Hello, I had ordered two watches through aliexpress. But unfortunately i had not received them and it is passed the buyer protection time. I have tried to e mail the sellers but not had a reply. Is there anything i can do about this.
Order number:60991581614458
60951071934458
Thank you very much.
Female ImageMs. White Laced Top Says Apr 02, 2014

I have not received my ordered product no 61248058570130. It has been more than one month. There has not been any update from your side. I have been trying to reach you but no luck.
Request you to deliver my product as soon as possible.
Male ImageMr. Naveen Kumar Kalvacharla Says Feb 16, 2014

Good morning sir this is naveen kumar kalvacharla has purchased goods from this site. I given a mobile no 0870 0870. But it is incorrect. Kindly note my mobile no as 09849830062, and 07794864010 both are mine. Please write on the goods parcel. Thank you and yours loving customer

Naveen kumar K
Male ImageMr. Shirts Shoes Says Nov 19, 2013

Hi i order some goods on the. My order numbers are. When i ordered the goods i was with the impression that it only takes working day but now my order is taking day. Can you please help me to find out were is my goods.
Male ImageMr. Greg Baird Says Nov 16, 2013

Check my order and dispute. This supplier is you truthful, Has never shipped the items. The package he claims is in the mail for the second time is you traceable, Thus not sent again jackie disconnected from our chat today. I want a resolution and my refund.
Male ImageMr. john ratcliffe Says Nov 11, 2013

I am still waiting for items I bought from jing zhang Online Store 621817 my order is long overdue and jing zhang refuses to communicate with my but has taken my money, will you contact him and tell him to refund me, I would be most grateful, order number is Order NO:60094145451645 Order Time: 16:46 Aug. 29 2013 jing zhang if you can, please send this to the correct department in Aliexpress so that this can be resolved and the online store admonished.
Regards,
John Ratcliffe gb1016931046.
Female ImageMs. Joan King Says Nov 06, 2013

Dear aliexpress, I had order st. Order no order time sep. Amount. But the current situation in the frozen orders. Very sorry for this happen. I really got my order, Soooo please change the current situation , Let the seller get their money asap. God bless you.
Female ImageMs. Fridah Musau Says Oct 10, 2013

i made an order from Top fashion gril in china and paid 144USD for the order. the seller did not respond to me soon so i canceled the order. its become very difficult to get a refund through western union in my country. can the money be sent to my paypal account. my account is fnngoitsi@yahoo.com

your urgent respond will be highly appreciated
Male ImageMr. Remone Says Oct 07, 2013

I hav a transaction problem the seller has said that my order has been closed for security reasons. I then contacted my bank they sed that they hav authorised it and it's pending waiting to go to aliexpress.i am really worried cud u plz tell wats goin on thank you
Male ImageMr. pratik patel Says Oct 01, 2013

hi i m pratik. my order no 60157544561525. ten days ago book my order but i cant take my order.pls tell how many day to received my order.

replay me paratik9879549732@gmail.com

thnx
Female ImageMs. Chyenne Says Oct 01, 2013

Ok so contact the seller on something I bought but I waited to late to open a dispute because my Internet was off and I tried calling toll free I just need help order number60056124081370
Female ImageMs. deval Says Sep 20, 2013

i have ordered one product which does not provide free shipping but they inform this after payment has been done.. now there is no option to merge the products with the prior order for free shipping and there is no proper reply from them.
Male ImageMr. rahul Says Sep 16, 2013

hai,
My order had been rejected by sunny wang. Order no60102947545464 on 05.09.2013.For that i paid the money by my card. So kindly refund my money back.
Male ImageMr. Erdalpatat Says Aug 13, 2013

that has March 21, 2013 commissioned 7MM Lens USB Endoscope six LED IP66 Waterproof Mini Camera Borescope 10M from Store: jeky's store mail address hksxubaoren@163.com and Order Number:
1113917296 Tracking Number is RB102066838CN

I have tried several times to contact him but he did not reply and I have not received the goods can not cancel product since there has been so much time thought well that it will all go automarisk I want my $ 35.99 back when I have a good customer AliExpress have not experienced anything like elsewhere hope can help me otherwise I will not act in AliExpress more he must not be allowed to sell something
Male ImageMr. Wali adili Says Aug 04, 2013

Hi i bought three items from aliexpress the order numbers are 1507274336 , 1506671307, 1506675191.but i have not received my items yet my email address is (waliadili@yahoo.com) or(f.adili@icloud.com) please contact me on these email address address. Thank you
Male ImageMr. dinesh kumar Says Jul 25, 2013

Dear sir my order No.15027347477511 on 2013.07.12 23:43.has been cancelled but my tranjection have been seccessfull paid my bank. plese return my money my mail address parajapati11111981@gmail.com. thanks
Male ImageMr. IFEANYI RUFUS OKAFOR Says Jul 12, 2013

Dear Sir,

You withdrawal money from my master card, when i never purchased goods of $13.7, that worth about #2,241.22 naira.

Am from Nigeria. Please can you send me the name of the goods that made you to deduct this amount from my bank account through master card?

Regards.
Ifeanyi Rufus Okafor
Male ImageMr. Luxury ladies vintage wristwatch Says Jul 01, 2013

i buy some item throught your express, and the items is shipped through china post air mail. i recieved an email from you company that may goods as arrived. i live in nigeria, how can locate the address of china post mail to claim my items. am new here, i need your help.
i register with this email, rajialex433@gmail.com
 
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