Subject - Complaint against parcel received. My order number (72181814058168)Tracking Number (RI834456860CN) dated 11jan. 2016 was for two Set Original UNIC UC40 LED Projector Mini Projector Full HD 1080P TV Home Theater Projector Portable Multi-media Beamer USB HDMI 5859 for which I have already paid through my credit card. I received the parcel on 4feb. 2016 The quantity mentioned on outer pack was two, but it contained only one UNIC UC40 LED Projector Mini Projector set and not 2. Kindly send me other as earliest as possible. Shall be obliged if you do the needful. Regards,
Neeraj Sharma (9413041290).
I ordered one item form china to India via Ali Express, and they sent it via India Post. But I do not have tracking ID of postal delivery/register, so couldn't track it where it is now in India. It has been over a month since I ordered, do not know how should I proceed . :(.
Hi, As i have ordered N0_nose Men Women Healthy Bike Saddle Cycling on Jan 12 2016. Money Transacation ID : aud 066338 Reference number is16013001600130000209Money has gone from my account SBI Send me the Details of the Product When I am going to get my product is it started or not. Till now i didn't get any email from you. I given the Mail ID siva. Yerragopula@gmail.com. Transaction of USD38. 94 made on SBI Credit Card XX0327 at WWW. Aliexpress. COM on 12 Jan 16.
My name is Charlotte Obryant and I ordered some led shoe and they mail them to the wrong address they did not mail they to my address that i put down and i want my shoe or my money back or my law will be contact yall and somebody is going to jail and i dnt live in Columbia Ga 31907 and that's not what i put for my order to come too i live in mound bayou ms 38762 and adress is 825 William Augusta st mound bayou ms 38762 that what i put on order to mail my shoe too and i order my form Hongyuli and my tracking is LS5050492429CN.
My name is Charlotte Obryant and I ordered some led shoe and they mail them to the wrong address they did not mail they to my address that i put down and i want my shoe or my money back or my law will be contact yall and somebody is going to jail and i dnt live in Columbia Ga and that's not what i put for my order to come too i live in mound bayou ms 38762 and adress is 825 William Augusta st mound bayou ms 38762 that what i put on order to mail my shoe too and i order my form Hongyuli.
My order is cancelled from your site my cancelled order number 72073119889512
i need my refund order date is 07-01-2016
my mobilnumber is 091-9811090042
new Delhi India.
My name is Fabrice PAIDA, I'm from Central African Republic. On sunday January 31, I have ordered on your site eight Thoshiba TMD 5872 - two 9F1C in order to send to Central African Republic. I'm surprised to receiv your mail noticed that my order was canceled: Your Order No. 72640324151503 has been closed. Could you tell me more about it?
443 814 6589.
ITEM DOES NOT RECIEV TO ME AND SELLER DOES NOT REFUND TO ME YET I GIVE YOU TO A PROOF CP239247646CN
Booked at Booked on Destination Tariff Article Type Delivered at Delivered on Paid on
Not Available Not Available Not Available
Detailed Track Events for : CP239247646CN ()
Date Time Office Event
17/10/2015 14:35:00 Beijing Exchange Office (CHINA) Article Received
14/10/2015 13:55:35 Mumbai (Ex Bombay) Exchange Office (INDIA) Article Bagged
14/10/2015 10:36:51 Mumbai (Ex Bombay) Exchange Office (INDIA) Article Received.
I ordered a product on September 22, 2015 and i have not received it yet. The seller told me i would get it and it's been months now. The seller is no longer responding to my messages and i need my refund. Order ID is: 69461358563213
Store: Pro Miss's Beauty
Amount to be refunded: $3. 05
I would appreciate, thanks.
Hi my name Deng Daw from finland
firstname.lastname@example.org/mobil phone 00358489320924
my order No :72044853741879
I have received a Satellite TV (leadcool QHDT CODE :170011641890591)on Saturday 25/1/2016, but the problem in the Code. Please send me a new Cote to open a satellite
something error in this code qhd code TV 170011641890591 please send me a new code Thank you.
My name is Linda Engfer . I ordered eight black fedoras and a set of colored sequin fedoras. The black ones arrived, but I have not received the colored ones. The order number is 71224331191939. I have written a complaint to you previously with no results. I need those hats--have paid for them--so would like to receive them. Thank you.
I have recently bought a pair of shoes from Aliexpress. Here is the ad for the shoes. See picture
I opened what they call a dispute because the seller sent me plastic-fabric shoes and the seller replied admitting that these shoes are not leather. See picture
I had to escalate the dispute to the Aliexpress customer services team and I also included some pictures of the shoes. Aliexpress finished the complaint by saying “ from your picture we can not ensure whether the material is leather or synthetic” “You need to provide clear pictures of the material label”. See picture
Well, the shoes have no label and the seller admits that the shoes are not leather. Is this not enough prove for Aliexpress?.
Order number-72174576129803. To the customer service representative of Aliexpress
vendor - dreamer store 01 agent-Jackie Kuang has continually refused to accept the reason stated on the cancellation page and has tried to make me fill the form out to her specification although she has already agreed to cancel the order and I will not be receiving the item. I have exchanged 42 emails with this vendor and has consumed several hours of my time. I have contacted my credit card company and reported the actions of the vendor on behalf of Aliexpress. My intention is to cancel the transaction through my credit card company to insure I will not be scammed by your vendor. I would like to relay my dissatisfaction with the customer service I have received by this vendor and hope that Aliexpress can for fill there promise of a reasonable expectation of professionalism and customer service.
I ordered a pullover, but never got it. Seller said it was due to customs that the parcel was returned back to seller. I raised a dispute which he accepted and promosed me full refund, but he hasn't refunded back the money and it's already been three months. Kindly help.
I ordered a wig made it cost me 300 the whole order was wrong, wrong color, wrong size way too big, tight curls not loose wave center part not a free part as advertised. The seller did not get back to me says she was at sister wedding, it said free shipping and i had to pay for that too still waiting for a response sent it back still no refund and she put the order as closed i have the post form sent it back and still no response. 300 dollars is a lot of money to be ripped off of. It was my first time ordering from this site I just want my money back I do not rob or steal from people, is that is now happening to me? And why is it not allowing me to post the pics on here so you can see the mess up? think Aliexpress is a FRAUD.
I ordered a mobile phone from your website which ow has been over two months still haven't received anything also last month I canceled the order and it's been more then two months the money has not been refunded intoy account could you please do something about this because I am stressed out I need my money transferred into my account that you.
I cancel the order HTC pone, but supplier not back my money I ask many time, but not back my account I'm cancel the my order one month and 15 days, but supplier not refund please solve my problem and give the money back my account you content call me 0034631795667 I'm speake in English language best regards.
My problem is your F. ING verification code. I'm not gonna put it million times daily, becaue i will not have a time and I JUST DONT WANT to put it. I buy a quiet often from Aliexpress and also i check the order status, so i will not put all the time new verification code - it is for customers who buy there once a year. Yes your china worker told me that it's super important and that is so super important that i have to fill out million times to make you happy. The problem is that I am not happy. As long as i have verification code on the website, please believe me that i will contact and contact you again and again. If you cant help me, i want your work id, your name boss and the possibility to contact to him, because this worker from china really didn't want to help me.
MY ORDER NUMBER ; 68024063404678 ITEM DOES NOT RECEIVE TO ME YET SELE MANAGER NINA LEE TOLD ME THAT sir, the goods was in your customs I HAVE CHECKED BUT THE CUSTOMS OFFICE RETURN TO YOUR SELLER and THE PRODUCT RECEIVED TO SELLER SO PLEAS REFUND TO ME OR YOU WILL SEND ITEM AGAIN THE CUSTOM SENT ON 22-09-2015 DATE IT IS SL NO three SUB FOREIGN POST OFFICE, PL NO 2251 AHMDABAD 380004 TO MUMBAY FGN RTS 400001 I HOPE YOU DO SOMETHING TO ME YOUR FRIEND GUNUBHA GOHIL MY MO. NU. 9033766363.
I Himanshu Patel frm India
my orders nos. Are
above orders i was ordered on 2015-08-07
but still i am not recd above orders and already i paid full amount of above
so pl. Do needful
Himanshu Patel (+91 9879541627).
HI, I have a very bad experience through this online shopping, almost 75% of the product which is placed and paid are yet not delivered and the customer care section and even the seller are not responding to the messages which have been sent, i have lost more than 2000 rupees through this, no more further purchase, dear customers who are placing the orders should the review, .
I ordered for cosmetics from panda beauty on the 30th of November 2015 £11. And I made payment immediately the money was deducted from my account on the one of December 265, to my surprise the seller said they didn't get the money if I do not pay I wouldn't be saying have make. If the can not deliver the order they should please refund my money. "Acct: ******5344The Naira equivalent of USD11. 87 has been authorized for the transaction done on, WWW. Aliexpress. COM LONDON GB. That is the massage I received on 30 November, " Acct: ******5344Amt: NGN2, 611. 46 DrDesc: POS-529233- -WWW. Aliexpress. COM LONDON GB 11. 87 USD STAN9999529233Avail Bal: NG. This is the message I received after payment.
Bonjour, Je suis furieuse J'ai passé une seule commande le five Décembre 2015 à Aliexpress pour un total de 94, 28 Euros. J'ai payé cette somme par CB qui a été débitée sur mon compte (voir justificatif joint). Vous avez annulé tous les articles de cette commande pour non paiement alors que tout est payé. Je vous demande de m'envoyer la totalité de ma commande ou de me rembourser la somme de 94, 28 Euros, sinon je vous dénonce pour fraude et escroquerie. Cordialement. Mme CHANTON.
Hi, I order two items on 19th Dec. And made payment by credit card. But yesterday i received mail from Aliexpress for order cancelled, how you can close it without sending item to customer. I am attaching screenshot for your further understanding. I order it first time on Aliexpress, and facing this issue. Can I trust on it or can refer to by someone from your side after this scenario. Please help to sort out it. Order Number:71739295182237 Status:Closed.
Hello I have ordered flip cover for Honor six mobile phone. The received item doesn't match for my phone. The problem is, I cannot return the item since, the item is not available in order history even though I have logged in my ID. So i do not have the order number To return the item. Kindly resolve the issue at the earliest.
How are you i am the one of your customers. On date of Dec. 08 2015 i cancelled order (ID: 71527083009242)and the seller told me that they will refund me soon, but i did n`t receive my money i don`t get any refund number or any information about this money, i don`t know how i can get this my money.
Mother fucker, cheater, frauder the person who is using my money from Aliexpress will surely gets 10times more loss. Attachment shows you had refunded the Money, mother fucker can you give me proof or evidence in which account you all had transferred ha. Again putting a complaint in Consumer court. Other Aliexpress user put a complaint to get your money back and to close this fraud site. I will make sure to close this mother fucker online site. RegardsSafar Shaikh 8898314606.
Please help us. We have been waiting for the money to return to our bank account. Bank agent called before transaction and made sure that the money was deducted. No after waiting for almost two months on a CLOSED ORDER, the money has not yet rutrned. Order ID 70548353217187.
Order No. 71611662330987
I have send the documents for account verification which was required. My payment has been be detected from my account you have mail confirmation you have received the payment. Then why there is delay. All details I send to you so please release my order. I a am again attaching the document which required. I have no reply from your side. I am first time user for Aliexpress. Please resolve my issue as soon as possible. Delay is really disturbing me a lot. Hope you will understand the issue and help me.
Mother fucker, cheater, frauder the person who is using my money from Aliexpress will surely gets 10times more loss. Attachment shows you had refunded the Money, mother fucker can you give me proof or evidence in which account you all had transferred ha. Again putting a complaint in Consumer court. Other Aliexpress user put a complaint to get your money back and to close this fraud site. RegardsSafar Shaikh 8898314606.
Dear sir, I have send the documents for account verification which was required. My payment has been be detected from my account you have mail confirmation you have received the payment. Then why there is delay. All details I send to you so please release my order. I a am again attaching the document which required. I have no reply from your side. I am first time user for Aliexpress. Please resolve my issue as soon as possible. Delay is really disturbing me a lot. Hope you will understand the issue and help me. Regards, Rajesh Kumar .
My order was cancelled because of security reasons. But security reasons did not stop you from taking money off my card. Refund me my fucking money back, its christmas and i need my money back. These phone numbers you have do not work. THE fucking WORST customer service i have ever witnessed. REFUND MY MONEY BACK NOW.
I purchase armor King iPhone six Plus case from Aliexpress But I made one mistake I paid amount two times for same product I want one product only Please return the amount Please take necessary action My email address given in Ali express is trymore. Trymore@gmail.com.
I had ordered a watch on 25th November, 2015 and also made payment on the same day, but now I received that order has been cancelled as they haven't received payment although the cash has been retrieved from my account. My order number Is 71173189864327 and I have also attached both the mails which I received. I hope help is provided else I will have to contact consumer forum and make them take the action. Thank You.
Hi I wanna make a complaint because I recently purchased a few items and everything I purchase Ali express takes the money out, but the buyer closes the case and doesn't get any money. I wanna know why and I recently send in some documents of my credit card and mass Id to see if that was the problem, but I still can not buy anything with out getting my order closed, please let me know what I have to do to be able to purchase a item and my order number get closed. Thank you.
Dear'sMy Ali ID: email@example.com, I'm and old memberI tried to connect eight times with online customer services, but my problem not solved. I always use my Visa card (saved already on my Ali express), suddenly, yesterday i couldn't make any order, I always git this message: Your transaction could not be processed. (as shown in attached photo)Tried to make an order with the App, i got the same resultI followed Ali instructions and complete and confirmed my information, but it's still After that, I canceled the saved Visa information and tried to add it again, the system doesn't acceptIn the sometime I used my Visa to purchase from my Friend account, it's working fine, i made an order todayIn short words: my Visa not working with my account, but working fine with my friend accountPlease Help. Thanks in advance and regards. Ahmed Anwar .