Aliexpress Customer Service Phone Number



+91-22-42335233
3945 Freedom Circle, Suite 600 Santa Clara, California 95054, United States.buyer@aliexpress.comwww.aliexpress.com

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What is Aliexpress and What They Do


AliExpress is an online shopping platform which is owned by Alibaba Group. It provides products at wholesale prices to the buyers through the www.aliexpress.com, a transaction-based wholesale platform. The website was introduced in 2010 to assists small sellers across the world. AliExpress has registered users across 220 countries including both the sellers and buyers. AliExpress provides 5,900 kinds of products of 44 markets such as Apparel & Accessories, Computers & Networking, Automobiles & Motorcycles, Electronic Components, Beauty & Health, Consumer Electronics, Baby Products, Electrical Equipment, Furniture, Home Improvement, Jewelry, Home Appliances, Lights & Lighting, Home & Garden, Luggage & Bags, Phones & Telecommunications. The Company offers many facilities like express delivery, order tracking, etc. The commitment of AliExpress is same whether it serves order of one item or more items.

Some Important Contacting Information Aliexpress


By the help of valuable contacting details of Aliexpress, people can find all essential information about the assistance, services and support offered by the Aliexpress. Below are described the important contacting details of Aliexpress.


Services And Specifications Of Aliexpress


  • Women Clothes: The Aliexpress provide different brand of women clothes that comprises of Dresses, Coats and Jackets, Tops and Tees, Swimwear and Bottoms. The Collection of Dresses carries designed wears meant for various moments be it any ordinary event or exceptional one, AliExpress Collection of Dresses are for you. Shopping House also deliver outfits for Brides under various brand names the outfits are crafted to make wedding a memorable Event of life. Aliexpress understands the needs of modern life, as it offer recreational outfits Like Swimwear, so You don't have to wonder for purchasing different clothes.
  • Men Clothing: As Aliexpress promises, clothes for all so it provide a classical lot of men's wear. The shopping platform deliver Shirts and Trousers for daily use. Blazers and Hoodies are special items for men offered by Aliexpress. Stop Feeling irritated by the uncomfortable underwear's as Aliexpress brings vast range of quality underwear's.
  • Mobiles and Accessories: Aliexpress as mentioned is a multi-branded platform, it produces all the needed items of life and Mobile phones are one of them. The Shopping market brings all models of smart phones carrying modern day feature that consists of Dual Sims, Pixel cameras, Core processors. Apart from this the House offers accessories of all the brands that
    include Pouches, Leather covers, aluminum Covers and water resistant covers. Aliexpress also deals with number of walkies-talkies and mobile chargers. Communication is essential part of life and to remain in touch with the world we need communication equipments. Aliexpress are here with lot of equipments that aids smooth communication, the tools comprises of Antenna sets, Fiber Cables, Optic Equipments and Fixed Wireless Terminals.
  • Jewelery and Watches: The Market offers great deal of fashionable Jewelery for women's of all age groups consists of designed Rings and Earrings, Bracelets & Bangles for Fashion loving females. Pendant Necklaces and Jewelry Sets are also available with Hot Drop Earrings and Best-selling Brooches. In addition to this specific rings meant for wedding and engagement are also available with Aliexpress. Shopping house deliver Elegant Men and Women watches under different brands and prices that suits everyone's budget.


How To Order Any Product From Aliexpress?


Aliexpress is a online Shopping market and deliver products to the doorsteps. If you Decide to shop from Aliexpress you, have to fallow the procedure given Below:
  1. First of all go through the official web site of the online market i.e (http://www.aliexpress.com) and Search the desired product.
  2. After searching, the photos and names of product will appear in front of You, click on the photo or name to furnish the details.
  3. Enter the details about the quality of product and also provide name of shipping company used for delivery. The Market uses many renowned shipping platforms all across the globe and customers are free to choose their desired one.
  4. Click on the option of "buy your Order" and furnish all the vital testimonies that consists of selecting the address of delivery and verifying it. However editing in address is possible before booking the order, after finishing these details order the product by clicking on "place order" option.
  5. Click the "Pay my order" option in order to choose the payment options. Enter the needed detail of Credit card whereas, your card details will be held confidential and you will receive a confirmation receipt as well.
  6. After furnishing the payment approval mail will be dispatched. Aliexpress usually take 72 hours to deliver the order but, in some cases it may took bit more time. Costumers are permitted to check the status of their order and can also contact the suppliers.
  7. After delivering the order you must communicate about the shopping experience with Aliexpress. The Market appreciates feed back so, do provide under "feed back" option.


Social Media Port-Folio Of Aliexpress


Twitter Link Of Aliexpress
https://twitter.com/aliexpress_biz

Facebook Link Of Aliexpress
https://pt-br.facebook.com/aliexpressbr

   



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Source of Knowledge


kolkata.zatse.in/numbers/kolkata/aliexpresscom-customer-care-number-in-kolkata-serves-nation-wide-1046539
www.aliexpress.com/all-wholesale-products.html
www.aliexpress.com

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Aliexpress Delineated Here With Complaints and Reviews

Customer care male
Mr. Vijay Pratap SinghNov 23, 2016

I have purchase one unit 4g wireles divise, but it is not suport 4g network diviose name huwai model number E3131 dovise box printed 3g/4g, but 4g not suported.

Reply
Customer care female
Ms. Trixxe MccowinNov 23, 2016

See previous complaint for more info. I demanded to have corporate phone number, she said not able to give to me, and she is the only person to help me, and she wont do any thing about this issue that needs to be corrected immediately. I have taken screen shots of our entire conversation to show how unprofessional these people are. I have called the number given and it does not exist. I spend thousands of dollars here. 20, 000 last month and this is how i am treated. I have had it. I am taking this further and discussing with attorney and other business services. I have been told by them to buy directly to customer, use wire transfers, and western union then to over ride the issues they are causing me. Unbelievable. 3307010618.

Reply
Customer care female
Ms. Trixxe MccowinNov 23, 2016

I have placed numerous orders over and over again. I have went through so many appeals where all my orders are closed. I have given all info of drivers license, credit card states of numerous credit cards. I wait for ten days up to three weeks for appeals to be approved after contacting the site on disposition of these. I did an appeal on Nov 11th. Waited ten day, having to contact Customer service to speed up the appeal, then it was approved Nov 21st. Nov 22nd i placed over 30 orders and ALL WERE CLOSED AGAIN with same credit card. Did appeal showed email that it was approved in appeal, also asking for numerous other credit card states as well. Contacted so call customer service, and they first said i need to wait 24hrs before making orders, then telling me i have to wait for the appeal process again, and then being rude with me and telling me END OF LINE. Phone number 3307010618.

Reply
Customer care male
Mr. RenoNov 15, 2016

Faceless dogs hiding behind this FAKE COMPANY will be dealt with at the appropriate times by God. Ripping people off their hard-earned money will not go unpunished. God will deal with you - you will regret ever taking people's money.

Reply
Customer care male
Mr. RajeshNov 14, 2016

Hi Team,

I have ordered an Shoe on 11/11/2016 by using my CR card. After making payment, i have received mail saying payment Successfully made. On 12/11/2016 i have received one more mail saying Order No. 79854131694140 Cancelled. But money was taken from my card. Please pay back my money or process the order. Thanks
+91 9620019990.

Reply
Customer care male
Mr. Chuks JamesNov 11, 2016

Hello i make an order for pass 6days now they have not send it and i do not know what is going on my order ID 79790259933078, and have send email to the seller, but know reply plaese help me out or send my money back to me thanks.

Reply
Customer care male
Mr. Madhu KsNov 08, 2016

Hi sir before i order two product in your Aliexpress, and i reject tha order, but my card payment will be not retutn, Pleasereturn my money, i send you my order reject number, order ID -79821946983196, 79788330853196.

Reply
Customer care male
Mr. BhushanNov 07, 2016

Hello Team,

My order number 78459192865210 is still waiting for arrival. The order is placed on 14 September 2016 and its still pending in warehouse. Please can you comeback on my mobile number 9665994636 with proper reason, before i take any further action. Thank you.

Reply
Customer care female
Ms. RuchiNov 03, 2016

Hello,

I did not get my one stuff from the March please give me my money back, order number is 73775937880096

another product it was canceled because of that product is out of stock so give me money back, product number is : 75342211200096

another three orders automatically closed for some reason please give me money back orders number is (total three orders was closed)
1) 78816620470096
2) 78827056900096
3) 78860470930096

I hope you will do something please replay me as soon as possible. Thank You


Ruchi Patel
rnp4593@gmail.com.

Reply
Customer care male
Mr. David MahiokaNov 02, 2016

My name is David Mahioka I leaving in United State my address is 1352 WHIPPLE CT, NORTH LIBERTY, IOWA. My phone number is 001-319-621-8577 I complaint for my two order shirt I was buy. Aliexpress
taking the money in my Bank Account, WITHDRAWAL DEBIT CARD/Aliexpress Dover de date 10/8/16 06282550764 35964 Card 1311 I didn`t see tracking number i am my email and I didn`t see the package in my Address.

Reply
Customer care female
Ms. Elizabeth OghoghoNov 01, 2016

PLEASE HAVE PROBLEMS WITH MY ORDER WAX LACE FC90 FOR 23PIC I'M BE TRYING CALL GUYS FOR HELP. THE PHONE NUMBER I HAVE FOR Aliexpress NOT WORK PLEASE WHAT IS YOUR CORRECT TO CALL FOR HELP OR CONTACT ME AT 5105436887. Elizabeth Oghogho . ASAP.

Reply
Aliexpress Customer Service Care Phone Number 294823
Ms. Mary Jane G. GarciaOct 31, 2016

Hi good day,
I am Mary Jane Garcia. This is my cp number +971528872128. This is my order number 89488159181860. I just want to follow up my order. I paid full since seven days ago and never heard about my order from you. Please give me update about my order. Thanks.

Reply
Customer care female
Ms. Mary Jane GarciaOct 31, 2016

Hi good day,

I just want to follow up my order. Since seven days ago I never heard from you about my order. I paid for full already. And you did not give me estimated day for delivery. I am hoping that you can deliver this week because the one who owns the order will travel already. Please give me the status of my order if you can send this week. Thanks.

Reply
Customer care female
Ms. Iryna DatsivOct 30, 2016

Hello,
My name is Iryna and I am your customer many years. I purchased a lot from this website, but since last week all my payments are fail. I contacted with my credit card department and didn't fine any issue from my side. Please explain why my payment is fail and what I have to do to starting purchasing. Sincerely, .

Reply
Customer care female
Ms. Ornit BergerOct 30, 2016

Hello
I have a problem with one of your seller. On 25. 06. 2016 I have place an order ID: 76388796465077 from a seller named Anna Marrissa from Anna Breathtaking Design Jewelry. I have received the wrong item, and open a dispute. The seller asked me to send the item back, and promise a refund. I have sent the item back, , but I did not get the refund. I have contact the seller, which made an excuse that because they have a new store now, they can not process my case. What should I do now?
I can not open a new dispute, and even worst, I can not write a review about that seller to warn other potential buyers.

Reply
Customer care male
Mr. Brian RichardsOct 28, 2016

My Name is Brian Richards i received my order For Lepin creator Green Grocers Store the problem is there is a base plate missing Size is 16x 32 I was sent one when there should be two without this i cannot build the set, if i cant get the base it is pointless keeping the set can someone please help. My telephone number is 01708 458610. Thanks Brian Richards .

Reply
Customer care male
Mr. Yogesh BhugraOct 28, 2016

Dear Sir/Mam,

Please be inform you that still we have not received our order at our registered address. Please find the tacking number:-RJ806479175CN and order booking date. 25. 10. 2016 at 12:14Pm. Would requested you share the order detail, so that we can track our order for your website. Regards,
Yogesh Bhugra
contact number 9911872486.

Reply
Customer care male
Mr. MahendiranOct 27, 2016

Hello Sir,

i had booked two T-SHIRT our website for last week. And also paid full payment. But still now did not receive any any detail about the product. And also unable to track what is the status about the product our website. Please review and do the needful. Please confirm when we received my product date and time. PH:9750667174

Regards,
Mahendiran . M.

Reply
Customer care male
Mr. Thomas D SmithOct 24, 2016

I ordered the white rose wig the payment was taken from my acounf on September 3rd today October 22 i received an email sayin shipment was cancelled due to non payment. The money was taken out of my account for the payment. I have try to contact the company to no avail
I DO NOT REcCOMEND THIS SITE.

Reply
Customer care male
Mr. Venkatesh Rao T T ThelkarOct 24, 2016

Respected Sir/Madam,

I have placed order for Two Rings and A jacket, But my payment was not Accepted, please help me to complete the payment process, do you have any other payment option other than debit/credit card, like Internet banking etc, kindly do the needful and oblige

Thanking you.

Reply
Customer care male
Mr. Sher LindsayOct 20, 2016

ON 19th of October 2016 my grandson changed my account or opened a new account with Aliexpress. He then used his grandfathers card to pay for two items that have come up on my bank statement. 10. 63
354. 43
This transaction has occured twice. I cant get into the account because he has changed the address to his gmail address. My grandson is seven Please cancel these purchases and refund the money. I have contacted my bank and they are waiting for your reply within 24 hours to open a dispute with your company. Please cancel the two orders and shut the account down
Sher Lindsay .

Reply
Customer care male
Mr. Ravindra Ts SahOct 17, 2016

My order number is 78803465069579 worth of 1000 rupees for a keyboard. They are saying i have not paid for it, whereas i paid it. They are saying that they are cancelling the order stating i have not paid, but i paid for it.

Reply
Customer care male
Mr. Erik RoundsOct 14, 2016

Hey,

My name is Erik Rounds , I had account with you. I make order four piece DM09 smartwatch World of E-lectronice store. They onle send three piece to me, They were deceive. I hope you can help me, I only want get my full order. I want get one DM09 smartwatch. Thanks

Erik Rounds .

Reply
Customer care male
Mr. Syed NayyerOct 14, 2016

As I was paying through my visa debit card which was granted and authorised from my bank to me, but I cannot have my transaction and its showing fail
I concerned to my bank as they told your card is well working and it's not the problems of you are card, but the problem of the Ali express merchant
I hope you will fix my problem for an solution.

Reply
Customer care female
Ms. Tynita StevensonOct 13, 2016

My Name Is Tynita Stevenson I have a Account With You All. I Order A sweater three days Ago It Still Haven't Been shipped Off So I Cancelled It Today And U all did not Refunded Me My Money aback What a The Problem you Can reach me at 608-572-8006.

Reply
Customer care female
Ms. Srishti KushahaOct 06, 2016

I ordered: "2016-Hoodies-Men-Sudaderas-Hombre-Hip-Hop-Mens-Brand-7-Color-Stitching-Hedging-Hoodie-Sweatshirt-Sport", L size sapphire colour on 30 August 2016. I got a confirmation mail that my order is delivered, but i saw it on the tracking order that it has been delivered to somewhere in kolkata whereas i live in neemrana, alwar, Rajasthan. What is all this happening?
will i get my order or i need to click on the refund option for such a poor service. Highly disappointed
ORDER ID: 77986768343072.

Reply
Customer care male
Mr. Ben LeeOct 06, 2016

I order a power bank and paid using the coupon $35 and $9 via credit card
the seller cancelled my order with no notice. And now my coupon has been used, .complain to retrieve my coupon back and now Aliexpress customer service being lying to me and said will be reimburse back since 22/08/2016 and now nothing happened. 2nd encounter customer service said 22/09/2016
nothing happened again. Now keep chasing today 06/10/2016. The customer service webpage have being banned to go in. This is how Aliexpress operates?.

Reply
Customer care male
Mr. Abhijeet SinghOct 04, 2016

Dear
My name is Abhijeet Singh I have ordered car stereo. Order ID 78776407919201 and oder time 2016-09-27 13:00, but right now I do not want. I want refund my money back. If you have any contact number of seller please send me my Email I'd is rajuspain69@gmail.com
Thank.

Reply
Customer care male
Mr. Regena R. HerringSep 29, 2016

My credit card actions reflects that my order, order 78812069981553 was billed to my credit card in the amount of $103. 34. Then I received some notice about an appeal, and that my order was closed. Not sure what is going, but I placed my order in good faith and now I am not sure what the status of my order. The 408 748 1200 does not work when I attempt call. I am at work and can be reached at 850 526 7099. Please respond to my work email today rrherring@bop. Gov with status update.

Reply
Customer care female
Ms. SonuSep 29, 2016

Worst app ever They take forever for delivery

I have purchased something on Aliexpress on 6th of September 2016 (online payment done) and did not get my product till date The contact details that has been provided does not work Contact me @ sachdevroshni9@gmail.com in next 24hrs or else I am going to SUE Aliexpress.

Reply
Customer care male
Mr. Frankie LamaSep 29, 2016

Dear sir,
its been ten days since i have ordered iron maiden jumper and tshirt and sadldy your customer servrice does not work at all. I want to know, i will be out of the town so i need your assistance sharp, my phone number is 9749058377. I hope i won't be dissapointed.

Reply
Customer care female
Ms. SheetalSep 28, 2016

Hello, my name is Sheetal . I place an order two months ago by creating account on Aliexpress, still i did not receive my order. Further more i forget my Aliexpress ID and password. So please give me some suggetion and how can i compalin seller without my ID and password. I have evidence of bank entry by which i made payment for that order. If you allow me than i will saw you that entry. My order reference number is 620513104990 and transaction ID is F15422520 which i got from the entry. Please i request you suggest me some help. Thank you.

Reply
Customer care male
Mr. JigarSep 28, 2016

I have not received my product from more than 40 days. The product status is in Idia from last 30 days, but still it is undelivered to me. Help me. Order ID of my product is: 77831079954299. And its tracking ID is: 11894673005.

Reply
Customer care male
Mr. Kunal BhaleraoSep 27, 2016

Hi,

I just purchased an Automatic watch and the payment was successful. Bymistakely I have cancelled the order however I am not sure if the payment will be refunded or I need to place a new order. I need to confirm if there is any order under my account with bkunalj@gmail.com.

Reply
Customer care male
Mr. Bensonjab@sbcglobal.netSep 23, 2016

Hi i made a purchased some time ago and i open a dispute and the seller has draged this out for a long time the seller even said that i agreed to send the items back and i did not agree to that the items do not fit my car and they seem to be conterfit, i also sent pictures that they do not fit dry fit and the seller wantex me to install part that do not fit and they would not come back off with out braking them order 77117471453506 i just want my refund that we had firsy agreed on. 517-652-4371.

Reply
Customer care male
Mr. Hassan BanguraSep 21, 2016

I made order from Aliexpress since july and I have still not received my order. This the order num below. 76692291377177
I made series of contact with link been provided by Aliexpress for the seller, but yet still no response. I am kindly seeking better information and help on how I can get my order or refond. Please please.

Reply
Customer care female
Ms. Joyce JoshuaSep 18, 2016

Hi, my name is Joyce Joshua , with phone number 2404864918, its a USA numbers. My order number is 77934983887, my complain is, I have not received this order(sandal shoe), and would like to know the shipper, so I can track it myself or tell me the detail about this order, from the email I got from you, I was told it was shipped August 29 2016.

Reply
Customer care female
Ms. KripanjaliSep 10, 2016

Dear Sir /Mam
I am very sorry to say that I have ordered so many little things via Aliexpress, till now I couldn't get a single order, will you please inform me that I can get it or not, if yes then when, if no then how can get back my money.

Reply
Customer care female
Ms. Charu SinghAug 25, 2016

Hi Team,

I have received call from Aramix Courier and a guy told me that i have to come at their office to pickup my product. But while ordering it was showing on Aliexpress site that my product will be delivered at my home and my address is clearly mentioned on the login. Then why i have to go and pickup my product and the guy was very rude. I would request you to please refund my money if this is the kind of service you provide.

Reply
Customer care male
Mr. Syed NadeemAug 22, 2016

I PURCHASE four ITEMS ten ARE 15 DAYS AGO NOW I GO ONLINE TO CHECK AGAIN JUST I CLICK CUNFIRM ORDER ITS DETECT MY MONEY AGAIN LAST TIME I PAY IN M, Y CARD 467 DHIRHAMS. NOW AGAIN 197 DHIRHAM DETECT I NEED MY MONEY BACK 197 AND ONE MORE THINK WHEN I GET MY GOODS THAT LAST TIME I PURCHASE.

Reply
Customer care female
Ms. EmmaAug 20, 2016

One of your seller s and team member are in on fraud ripped me of I will never send anyone to your website again to buy of you the seller lied to you all the seller lied to me black mail d me I have proof you lot are in on it together as far as am concerned you team no the seller s as friend a that mean you wouldn't remove a bad dirty scammer seller would you I am not happy with your team members I contact lot of them useless lied to me as well as that dirty rip off scammer seller you team lied as well said you would help me sure nothing all lies like the seller I no one thing you'r team members most of them no the seller s as friend s one of your team cut me of saying iv got to go hungry then cut of useless you are not professional at your jobs to let lieing scammer of the hook black mail fraud bad seller am not happy you let this seller lie to you all in a dispute and you all believe it I had 40 screen shot s of proof of this bad seller I do not care who reads this.

Reply
Aliexpress Customer Service Care Phone Number 281998
Mr. Rajesh GaikwadAug 20, 2016

I have ordered PC tablet stand qty-05 on 03. 08. 2016 15. 22 hrs, payment of USD 69. 30 made through ICICI bank credit card with transaction ID 15276326218000253629994 to Aliexpress Luxembourg Lu. After registered my email Id with Aliexpress.com, i unable to see my order status.

Reply
Customer care male
Mr. Soumit PaulAug 17, 2016

I am Soumit Paul , my phone number is 7348523933, please send me your contact number. I try to pay money, but it fail. I want support. Does you delivired in India, west bengol, kolkata?


my gmail account- smtpal. Sp@ gmail.com

thank you. Weating for your feedback.

Reply
Customer care female
Ms. Destiny HoltzAug 11, 2016

Hello my name is Destiny Holtz my phone number is 642040172659 I' have ordered a pair of sandels like 5weeks ago and still have not received them i want to no when i will be getting them as i have got everything else, but my sandels can you please get back to me as soon as possible other wise i would like a refund thank you.

Reply
Customer care male
Mr. Hardik RathodAug 09, 2016

Hello,
I had ordered One K type thermocouple, which includes MAX31855 Module with it. Today i have received my order, but it has no MAX31855 module. If you can contact me on this, and help me as soon as possible. Thank you.

Reply
Customer care male
Mr. UsamahAug 03, 2016

Hello
I am Usamah
I am just woundering about my item when I bought from you around three months ago. I did not receive the item until now. So, could you check please. My item is ARK 2016 Fashion warm outdoor winter jacket 4xL and the colour is Khaki and the seller is Ark Cosplay Store.

Reply
Customer care female
Ms. Sakshi MehtaAug 01, 2016

Hello,
im Sakshi Mehta from bhopal, i want to start business with u, i want your stuff pics like western dresses, footwears through whatsapp, Pleaseprovide me this service. Please give your whatsapp number So i can contact you. Thanking you
Sakshi Mehta
bhopal.

Reply
Customer care female
Ms. Deepali GadkariJul 30, 2016

I have ordered an overcoat from - order number - 76765909971424. I am getting calls from Aramic Courier to deliver the parcel and they tell me that they will send me a link on which I have to upload KYC documents. But they are not sending any link since last 5/6 days. When contacted, I am asked to give them airways bill details and seller's details. Please provide me these details, without which I am not able to get the parcel.

Reply
Customer care female
Ms. Lalita KhinchiJul 28, 2016

Sir we ordered a product ID 76620074800342 worth rupees 4318 which was with free shipping now the courier service aramex charging rupees 1500 more as custom duty shipment no 30491601766 why we should pay whether it was free shpment and had not told us abt custome duty before placing the order
Pls resolve thw prob the courier service is not dilivering to us and returing the product.

Reply
Customer care female
Ms. Sarah GazzazJul 26, 2016

I would like to place an order. Actually I placed the order already, my payment does not go true, since your company need more information. Now I uploaded my ID and cc, HOWEVER THE SYSTEM DOES NOT ALLOW ME TO SUBMIT THOSE. I'm dealing with this over several days now and get really frustrated. I would like to talk to a person and do not do anything online anymore. Please contacts my under +1 9173850450 or let the payment got true and send me the dress. I'm not happy that this is such a drama and your website does make it impossible to purchase anything. Sarah.

Reply
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