Aliexpress Customer Service Phone Number

(+1) 408-748-1200

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Aliexpress


AliExpress is an online shopping platform which is owned by Alibaba Group. It provides products at wholesale prices to the buyers through the www.aliexpress.com, a transaction-based wholesale platform. The website was introduced in 2010 to assists small sellers across the world. AliExpress has registered users across 220 countries including both the sellers and buyers.

AliExpress Products


AliExpress provides 5,900 kinds of products of 44 markets such as Apparel & Accessories, Computers & Networking, Automobiles & Motorcycles, Electronic Components, Beauty & Health, Consumer Electronics, Baby Products, Electrical Equipment, Furniture, Home Improvement, Jewelry, Home Appliances, Lights & Lighting, Home & Garden, Luggage & Bags, Phones & Telecommunications. The Company offers many facilities like express delivery, order tracking, etc. The commitment of AliExpress is same whether it serves order of one item or more items.

Addition Contact Information


Fax Number: 408-748-1218

Aliexpress Address


The address of Aliexpress is 3945 Freedom Circle, Suite 600 Santa Clara, California 95054, United States.

Aliexpress Email Address


The email address of Aliexpress is cs-us@service.alibaba.com.

The postal and official address, email address and phone number (helpline) of Aliexpress Service Center and Aliexpress customer service number is given below. The helpline of Aliexpress customer service number may or may not be toll free.
Aliexpress Phone Number Customer Service
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Aliexpress Customer Service Number Complaints and Reviews

Jasmine Jacoway Customer Phone Number
Ms. Jasmine Jacoway SaysMar 24, 2015

I received a product that I bought from Aliexpress and its not what I thought it was so I want a full refund on all four items I paid for because this website is trash I will never shop from here again I want a fullL refund on everything please.

Customer care female
Ms. Rhonda thompson SaysMar 03, 2015

I am Trying to get a customer service number for silex press to check on my order.

Customer care female
Ms. vslerie lee SaysMar 01, 2015

This is the united states why would you send us a charger with round prongs that doesn't work here now get it rite stop playing send the correct one to my child i will send this back at your expense just send the bag.

Customer care female
Ms. Justin SaysFeb 19, 2015

There has been a fraudulent order placed with my credit card. My bank has already been notified. Please contact me immediately, the order was placed within hours.

Customer care female
Ms. Guerda Guerrier SaysFeb 15, 2015

2 weeks ago I ordered 2 Louis Vuitton purses I don't receive them yet i want to know when you will send them to me.

Customer care female
Ms. Vijay shinde SaysFeb 03, 2015

I ordered a watch from Aliexpress. My account debited on 31st of January 2015 but still order is not confirm it says pay now What should I do ? Please help Thanks in advance My order id is 65639382678820

Customer care female
Ms. Ruella SaysFeb 01, 2015

I had placed an order for watches. My payment was shown unsuccessfully so I tried again and my money got deducted twice. Please return my money back. I even cancelled my order, but it is not showing me any payment information. Please look into the matter and return my cash back.

Customer care female
Ms. yaritza maldonado SaysJan 27, 2015

Good morning, I bought a lot orden to from Aliexpress and o don't received nothing i lost $140.00 with this company I need my money back now because it my money.

Customer care female
Ms. meska SaysJan 22, 2015

Extreme bad quality and very poor service i message two times to send back the Order number 64886764870840 red Canada goose and to get my money back but no one respond back .

Customer care female
Ms. Michael SaysJan 20, 2015

My credit card was used on Friday Jan. 16,2015. To whom it may concern O hope I can get this fixed this money my wife and I live on for two weeks at a time.

Customer care male
Mr. Shanda Boyce SaysJan 16, 2015

It's about my jerseys I have got one of them and need to know were the other 2 are

Customer care male
Mr. cora SaysJan 12, 2015

My name is cora Laster i have not received most of the merchandise I purchased.It has been about two months. Two men's jackets that were no longer in stock the price has been refunded to my card,but if thats the case now the card i used to purchase all of the merchandise is lost.Im very upset with the service that im getting from Alliexpess!! The product i haven't received is a green pencil skirt,women's winter coat,and 2 eyelashes. I need someone to contact me im beginning to get furious

Customer care male
Mr. Harriet SaysJan 05, 2015

What the heck is going on. I have ordered several times and you won't accept my card. It is a vslid card. I am very angry right now so please get back to me soon. Call me tomorrow.H4

Customer care male
Mr. kieema davis SaysJan 05, 2015

I would like 2 knw when is my money goung 2 b back on my account. I have my order number and everything

Customer care male
Mr. Oluchi Ajoku SaysJan 05, 2015

Hi, I am writing to report an Aliexpress vendor who has refused to refund my money after I have returned her product to her in perfect condition.she continously claims she has not received it which is a lie because I had sent the product back to her about 2 months ago.I have contacted her almost everytime and she keeps asking me for the tracking number which I always provide to her time and time again. I believe it's an automated message that is sent to me each time I complain. I feel so cheated and disappointed at Aliexpress and the negligence on their part in making sure that the sellers are doing the right thing.

Customer care male
Mr. StevenWeed SaysJan 05, 2015

Please advise status of order no. 65069825134064. Pmt was made 2014.12.13. Please advise soonest. Thank you. Steven Weed snweed@aol.com 772-485-5657

Customer care male
Mr. denise pollard SaysJan 05, 2015

I need to no why my money was taking out my account n it said cancel I need to speak to someone

Customer care male
Mr. rolan denzil SaysJan 05, 2015

Hi, Order no: 65054244553056 Why this order is cancelled inspite of payment made on the day i purchased the goods. I got a mail from Aliexpress that my order is cancelled because my payment was not made. I have all the records that amount was deducted from my credit card on the day I purchased. Please get back to me ASAP on the above details. Regards, Rolan Denzil

Customer care male
Mr. Rico Wade SaysDec 30, 2014

This site is full of BS! I order a body massager magic wand for my wife and the way they go about doing business is not good at all! I only received two email but none of them was about my order. They only wanted to verify my account. So I finally went to another site and order the same deal which costed more but was efficient an rite in time for Xmas! Good prices but to much hassle!!!

Customer care female
Ms. Melanie SaysDec 28, 2014

I would like to speak to someone about my order that I already paid for yet it says awaiting payment. I would like call back 1-570-768-6861.

Customer care female
Ms. Ashley SaysDec 27, 2014

I have been trying to reach you guys. My products were delivered to the wrong address, even though I provided you with the correct location. I need a response so we can set up a new shipment or a full refund. Thanks.

Customer care female
Ms. Sanaa SaysDec 27, 2014

It keeps saying that my order has been closed while the seller got already the authorization from my bank I am really concerned even about the purchases i did please let me know what's the problem. PS : one of the sellers already got the money and he says it's closed .

Customer care male
Mr. Emmanuel SaysDec 26, 2014

L bought some item Order Number:65072083008850 and the money has been deducted from my account, but the seller is reminding me awaiting payment. What sort of business transaction is that please do kindly refunded me my money as the awaiting time is over. Thanks for your comprehension. I have place another order. My email is suncity202@yahoo.com.

Customer care male
Mr. Elkan SaysDec 26, 2014

No just want to ask if Aliexpress a fake if not i will be looking forward from buying from there a lot.

Customer care male
Mr. Patrick Charles SaysDec 25, 2014

USA order number 65182420014819 Why is the wait so long and the order amount came off my card already.

Customer care female
Ms. Franique Stokes SaysDec 25, 2014

I am trying to track down my order. I would like to know if my orders have been shipped and when will it arrive. You are not responding to any of my contacts or call will look forward to hearing from you shortly.

Customer care male
Mr. Dheeraj Dhanadiya SaysDec 24, 2014

I have a complaint regarding my order. Two months back i ordered a mobile phone worth 199. 97$. After 15 days i received an empty parcel. I already complained to seller about that, but the seller refused to take any responsibility about that incidence. He also cheated me by giving fake bill of mp4 player (20$) along with the parcel. I also disputed to Aliexpress team, but still now there no action against seller and i am totally tired now. I am giving you order details. Please have a look. My order number is 64042222130376 and my dispute case number is 4003304257. Please sir i want justice. I already spoiled my two months.

Customer care male
Mr. Than Htike SaysDec 24, 2014

I would like to know that I ordered two items order ID-65081811595017 and order ID-65081811605017 on 14. 12. 2014 (01:17). I was canceled this two items within payment processing. However, I have not received the money till now for this items. Please could you explain me to cause you still not refund for this two items. Regards. Than Hike Aung.

Customer care male
Mr. Bharath Kumar SaysDec 24, 2014

I ordered a product in Aliexpress(64482526554487) that has been reached to my nearby post office. But they are asking for the amount to pay for customers. I don't know what exactly it is. Its free shipping product. Tracking id is rs190150065nl.

Customer care female
Ms. Verginie SaysDec 23, 2014

How can I buy the hair in that website? Can I use the gift card to buy it since Ian in the USA? What do they mean by three pieces / lot and how can I know the good quality ?