Airtel Kenya Customer Service Information & Exploration



254733100111 / +254733100100 / 0733 100 100
Post BOX 73146-00200, Nairobi, Kenya.customercare.ke@airtel.comwww.africa.airtel.com

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Airtel Kenya Exploration


Airtel is most impressive cell cellphone owner in South Africa. Airtel was released in South Africa in 2000 as Kencell and renamed to Zain in 2008. Airtel is a creative cellphone owner offering a host of top quality value added telecoms solutions through a wide network to a constantly growing consumer platform. Airtel is the first biggest cellular owner in the world in terms of usage and has a commercial presence in 20 countries. Airtel provides Set range and cellular telephone systems, high speed internet and fixed-line internet solutions, digital television and IPTV solutions. Sunil Bharti Mittal is the founder of the Airtel company and he founded the group in 1983. The same customer service number of Airtel Kenya listed above is also used for Airtel customer care Kenya, AP Airtel customer care number, Airtel Kenya address, Airtel Kenya customer care contact number, Airtel Kenya customer care phone number, Airtel Kenya customer care jobs, Airtel Kenya Internet settings and Airtel GSM customer care number.
Airtel Kenya for General Inquiries
Phone: 254733100111
Airtel Kenya for General Support
Phone: +254733100100
Airtel Kenya for Supplementary
Phone: 0733 100 100

Help for Prepaid customers


If you are an Airtel Prepaid subscriber, dial 100 from your mobile phone or (+254733100100) if you are abroad.

Help for Postpaid customers


To call us, just dial 100 or (+254733100100) if you are abroad.
Help for data customers - Call 232 or (+254733100100).

Help for Corporate customers


Airtel Kenya corporate advisors spend time understanding customers business. They work as part of your team to make sure that you make the most of Airtel. Ask to speak to a corporate advisor by dialing 100 from your phone. You can also dial 0733 100 100 from any phone, or +254733100100 if you are abroad and we will put you in touch with a corporate advisor.

Services Offered By Airtel Kenya
The services offered and rendered by Airtel Kenya are cent percent customer-friendly, fast and furious, cost-effective designed to connect the customers with world like as mentioned below:
    Catholic Service
  • 911
  • Airtel Insurance
  • Classifieds
  • Debit Payments
  • Free-Kipedia
  • Friendz Chat
  • Global Top Up
  • Islamic Portal
  • Know It All
  • Kopa Credo
  • Magic Voice
  • Messaging
  • Mobile Number Portability


Airtel Kenya Customer Helping Tools


Airtel Kenya came into being with one and only aim and objective to help customers to choose the best plan and phone as well as get the best out of them for instance:

Email Address Of Airtel Kenya


If customers have any questions at all -about your phone, your tariff plan or how to use our services- just dial 100 or email to: customerservice@ke.airtel.com.

   



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Airtel Kenya User Complaints and Issues

Customer care male
MartinNov 16, 2016

I have been trying to load credits unliminet from morning serial number 002212207999146.

Reply
Customer care male
Joseph GichiraNov 12, 2016

I used Airtel money to pay my kplc prepaid bill in 1st of October 2016. I missed the last digit of the reference number and kplc rejected the transaction. However money left my account. I contacted Airtel money immediately and promised a reversal in three days, but this have never happened to date. 0780907918.

Reply
Customer care female
Evelyn MutindaOct 28, 2016

MY AIRTEL NUMBER +2540787711191 HAS BEEN HAVING A PROBLEM, SINCE 24TH OCTOBER, 2016. IT HAS NO NETWORK SIGNAL AND IF ONE CALLS ME IT SAYS ITS OUT OF SERVICE AND YET HAVE USED IT FOR LONG. WHATS THE PROBLEM. CONCERNED CUSTOMER.

Reply
Customer care female
AnnSep 09, 2016

I made a transaction from a foreign country, a mobile recharge transaction. Ref 196978248 at 1931H Dubai time and it was a successful transaction from this end. However, it is now 2215H, three hours later, and my mother in Nairobi has yet to receive the credit on her phone. Kindly advise for with other networks the response is immediate. This is supposed to be a transaction that takes seconds if delayed, minutes. Why is it stalled?.

Reply
Customer care female
Mrs. Jennifer Hazel Topham-steeleJun 26, 2016

I have been unavoidably delayed returning to Kenya from U. K. Due to health problems. I have just tried to top up with a small scratch card, but it is telling me the card has been damaged
Please can you tell me what the problem is. Could it be my line has been diconnected? My number is: 0733779706?.

Reply
Customer care female
Hansa Vasantkumar Karsan SanghaniJun 16, 2016

Dear Airtel Customer Service,

My name is Hansa Vasantkumar Karsan Sanghani of ID. No. 29066842 and mobile number 0738928660. Today i input unliminet 500 for seven days i was requesting if this can be changed to unliminet 30 days/monthly. Your urgent assistance will be highly appreciated. Thanks and Regards
Hansa.

Reply
Airtel Kenya Customer Service Care Phone Number 269158
WilsonJun 08, 2016

Hi
I have been using some services where i get paid in credit to my Airtel credit line thru ejaze program. Attached screenshot is the messages i have been getting for the last 3dasys. Whats the problem since before it used to work well.

Reply
Airtel Kenya Customer Service Care Phone Number 259262
Mary JohnMar 24, 2016

I am the bearer of Airtel number 0733679994. I have used this line for the last five years, interestingly today when i tried checking my Airtel money balance, I am told to register my line first yet I registered it at the purchase point. Please advise. Thanks. Regards.

Reply
Airtel Kenya Customer Service Care Phone Number 240534
Grace WachiraOct 01, 2015

Dear Airtel, We (Esri Eastern Africa) have been following up to get invoices for the month of August, but to no avail. We've called Customer Care to get assistance, but are directed to call a number 0734 110000 which is never picked, sent emails/reminders to Customer Care and do not get responses. I'm hoping this complain platform will respond promptly and this will not lead to any disconnections.

Reply
Customer care male
Jugal Kishore MehraOct 16, 2014

I am using Airtel prepaid SIM since long time. During November 2013 i applied for postpaid Airtel line, and deposited cash rupees 4000 with the Airtel outlet. My account number is 1022801988. Then i proceeded on safari to India. There i was informed for Airtel invoice which included a monthly rental of cash rupees 1575 per month which was never conveyed to me while applying for postpaid line. I never used postpaid line thereafter frequent mails were exchanged between me and Airtel customer care, but instead they kept on charging me every month in spite of cancellation of postpaid line in December 2013. I want now this cash to be put up to your and refund my cash 4000 without further delay to avoid any further complications.

Reply
Customer care male
Abdalla NyangwesoJul 03, 2014

Dear sir, i am using two Airtel kenya with no 0738496584 and 0738496492. Some unwanted plans are activated in the no ,which i do not require. This result a financial loss for my mobile balance. Therefore, i request you to deactivate the plans for which every day there is debit in balance, i will activate any plan in daily basic, whenever required by me.
Please deactivate, without delay please,
Thanks
Abdalla Nyangweso.

Reply
Customer care male
Prof. Mwakio ToleJan 20, 2014

Twice, within the last six months, I have lost internet bundles, now totalling about 1000MB, because I was late in renewing by one day.

In the industry best practice, internet bundles are never lost. Once someone renews their bundles, the balance of bundles that was there is credited.

I hope Airtel can adopt the best practices in the industry.

Reply
Customer care male
Peter IrunguOct 25, 2013

I have been paying for dstv services through Airtelmoney, but one transaction has not reflected and as a result i have had the service disconnected a number of times. Am requesting for the last transaction details from my cell phone number to dstv to enable me sort out this issue with them. The dstv reference number is. For the assistance. Peter irungu.

Reply
Customer care female
Lilian MunyiriOct 24, 2013

My line is barred your customer care is inaccessible and even your email is not going through. What is going on i need to you e my phone. Could you rectify the problem immediately. My number is. Lilian.

Reply
Customer care female
rupaliOct 15, 2013

Dear Sir/madam
I have brought 600 seconds for shillings 25 for international call on October 15 at 12.47pm,after that i have called India at 1.21pm,money has been dedected from my account this is not the first time it has happen to be last time also i have lodge complain,but no action has been done,contact person at that time was david,so i think Airtel is cheating the people,if you not return my money this time i am not going to use Airtel any more,my mobil number is 0736362228,you can send me mail also
sandeepchit@yahoo.com

Reply
Customer care male
wilfred sekiOct 14, 2013

My name is wilfred seki...i had a registered Airtel number 0732750101...i lost my phone a couple of months back..it is now out of service i am askin if it is possible to retrieve tht number back

Reply
Customer care male
Joseph MusiliOct 14, 2013

I have reported the text message from 22707 fora period of over a month.Every time i do am given ref;then told it will be addressed.To date it has not been done.
My cellphone number; 0734502278.This message deducts Khs ten from my account every time its send.
Kindly advise on way forward as have been told to write stop and UNSUB, but these do not work out at all.If i try to send them to the same number,does not go through.

Reply
Customer care male
Kimutai RonoOct 12, 2013

I can not register my line since whenever i dial *700# and *800# I am told they cant assist me and the customer care is not picking my call.

Reply
Customer care male
maureenOct 11, 2013

i was trying to send money via me2u then my pin is 0000 and when i entered it my line was blocked please help ,e coz its really important that i send the money

Reply
Customer care male
Samm GithukaOct 08, 2013

Right after you deduct shs.10 of airtime for a club ten subscription, you later on announce to your workers(customer care dept.), but not to your customers that the service is no longer available, but still keep the option to subscribe open.Thats just one example.Your service management is highly questionable, watch your step before you trip and fall...with a thud.The blackberry hardware dept. Tells the tale as I write this message

Reply
Customer care male
GabrielOct 06, 2013

October 1st 2013 i loaded my line with kes 250, this made my balance to rise above kes 700. I have made less than ten lacal calls to Airtel and safaricom number most below 1minute except my last call that lasted only five mins to local an Airtel number. The last call ended due to luck of credit on my line on October five 2013. There are accidental calls on my call logs Can some body explain to me where all my credit has gone. Is Airtel taking money from customers? Or are they charging for calls received too. Airtel customer number are not working why make us stay listen to those advats. Please stop sending advats to our lines. 0735944056

Reply
Customer care male
BillySep 27, 2013

Terrible service for those who need to reach you urgently information on how to report a con man is non- existent. Somene called me claiming he is from your office and as soon as I received the call I called customer care. No response 15 minutes later! His number is 0732621145

Reply
Customer care female
GASep 25, 2013

Hi

Can someone contact me and let me know why my line 0733753403 is still down since yesterday.

I was informed of some problem with some lines, but its now almost 24 hours. Like seriously I am in communicado

Reply
Customer care female
PatriciaSep 10, 2013

Thank you for your services. I wanted to be using Airtel money, but this has been difficult for me. I deposited ksh.1000 last saturday, but when i put the pin twice i was told it was wrong. On monday i went to Airtel money customer care and told to reset the pin, when i did that it was blocked.

Since then i have been to the Airtel money customer care along Koinange street three time, but am told the system are down. After calling 111 twice i could not get through coz of long wait. My number is 0733246465. Is there any help?

You can retain more customers if your services are more efficient. Kindly help

Reply
Customer care female
NKKYSep 04, 2013

Concerned Kenyan,

This is to inform Airtel Company that there is a group of people going around and using your Company's name to steal from Kenyan.
I saw them today stealing from an elderly man and i felt so bad.They said a man had won a pick up and they took Kshs 500 from him.I was unable to catch up with them.
Two months ago they stole from my colleague Kshs3000 by confusing her to give them her m-pesa password.They also sold to her Airtel line loaded with Kshs 20 airtime.

Kindly do something to safe many Kenyan

ALL these incidences happened at Pangani near Oilibya Petrol station.

Reply
Customer care male
EMMANUELSep 02, 2013

GOOD MORNING,AM EMMANUEL MY Airtel number IS 0736188009 AND IT GOT BLOCKED, but WRONGFUL ENTRY OF PASSWORD KINDLY ASSIST ME WITH THE PUK AS I CANT TRACE THE SIM PLATE. MY ID IS 24373114 MY E-MAIL emmanueloyunge@gmail.com

Reply
Customer care male
PeterSep 01, 2013

I was the original owner of 0733-741326. I would like to re-claim this number for business use. I visited your shop in town, but the sales lady could not be of assistance unless I gave the serial number as it appeared on the SIM card plate. I for sure could not avail the number. My ID number is 0988652. I am Kenyan. I had filled a form at your Mombasa road shop a while ago, hence I believe you can link that number to my ID. You can reach me on 0722 313880. Many thanks

Reply
Customer care female
lydiahAug 30, 2013

- I CANNOT SEND SMS USING MY Airtel LINE.
- I ignored a call inviting me to subscribe to Love Poems, After ignoring the call, I found a text saying 'Thank you for subscribing'. PLIZ STOP THIS!
my number is 0788359168

Reply
Customer care female
janetAug 28, 2013

My Gradma's line has a problem she puts credit and its consumed without her making any calls
So customer care line is unreachable.
Actually you should let us wait on line like before or call the Customer back . We have been calling since evening. Her number is 0738793057
Thanks as you rectify the issue.

Janet

Reply
Customer care female
MaryAug 23, 2013

Our organisation is on Postpaid service. No.0733 123 995
The company needs to pay the bill at the end of each month. Airtel does not send us the bill inspite of sending emails.The customer care numbers are never answered.

Reply
Customer care male
Laban ShivogoAug 22, 2013

Dear Airtel,

I made payments of Ksh 775 for my DSTV account number 46391309 on 16th August 2013 using my line 0737500068. The reference number is 2630816183319. As I write this mail, the money has not reached Multichoice and they has gone ahead and disconnected my account.My calls to your customer service number 0733100111 are not being answered, but instead are adding to my misery as the only thing I get is a tired irritating tune to my ears which eats my Airtel for a dozen or minutes before I disconnect.
Please, let me know what you chose to do with my money instead of fowarding it to Multichoice.
You have really messed me up and I must tell you to your face that am throwing away your line and will never want to associate myself with you again.

Reply
Customer care male
BarnabasAug 13, 2013

Please stop this service 31313 from my line which deducts ten bob daily or else you lose me after 12 years.ANnd stop sending me any other irrelevant messages or calling me only to realise my credit has been deducted unknowingly.My phone number is 0733844404,email barnabaskoros@yahoo.com.

Yours Barnabas.

Reply
Customer care male
jacob njagiAug 10, 2013

Am jacob njagi and my Airtel number is 0733316036 Am writing to complain about the number of promotional/notificational messages i have been receiving from you." They are really a nuisance to me. I became your customer to enjoy your services not to be disturbed by unsolicited messages. The frequency at which you send them is really annoying. Please kindly exempt me from this annoyance. Otherwise i will have to give up your line- Sadly though!. It would be very unfortunate for a company like yours if you push me to such a decision.
JACOB NJAGI

Reply
Customer care female
JaneAug 08, 2013

I bought a top up card of ksh 50 yesterday and scratched it. After topping to my phone it did not go through so the notification was that ( sorry this voucher is currently unavailable) i contacted the customer care and was told to return the card where i bought am abit far from there so please help. my phone number is 0732807438.

Reply
Customer care male
T Anthoney SwamyAug 08, 2013

Whenever I recharge, you are constantly deducting money from my mobile number +254786471557. Please deactivate if any offer is activated.
What is happening with Airtel? please stop deducting money from valuable customer. We have four Airtel customer in my family, if you continuing like this, we are NOT going to use your services.

Reply
Customer care male
ANDREWAug 06, 2013

I bought a top up card of ksh 50 yesterday and scratched it.
After topping to my phone it did not go through so the notification was that ( sorry this voucher is currently unavailable). my phone number is 0735744629.

Reply
Customer care female
NginaJul 30, 2013

My Postpaid Airtel line was disconnected for no good reason. all Payments were made on time. My problem is that it has taken too long for the problem to be sorted out albeit confirmations by the customer care officers that the reconnection would be immediate.

Reply
Customer care female
susanJul 27, 2013

Hi,
I have received a call from a person purporting to be a member of your staff, through telephone number 0789 309 613. The information was that I had won some money, but got suspicious when they wanted to know about my Safaricom line and whether I was a registered M-pesa user. If this is a group of fraudsters, kindly find a way of informing your customers so as to avoid any unnecessary scams.

Reply
Customer care female
MaryJul 25, 2013

Atnn:Customer Service,

I have found this number informing me,i've worn gifts from you.
The number is 0736628752,please be informed for i'v no idea if it's fake information.

regards

Reply
Customer care male
Robin MwendaJul 24, 2013

My company number (BARBOW Development society)+254731390712 has been disconnected for reasons not clear to me. I am out of Kenya for a while, but the number will be very useful when i return. please activate it

Reply
Customer care female
Margaret MachioJul 18, 2013

Dear Sir / Madam

I am / was registered owner of line 0733453884.

It has been off for a while as someone who was using that phone had travelled and the phone was off for some months.

I switched it on yesterday, loaded credit, which was successful.

I was therefore surprised that today the line was not working and upon calling it gives the message that the line is no longer in service.

Could I please have this line reactivated asap?

Reply
Customer care female
DAMACLINEJul 15, 2013

MY NAME IS DAMACLINE PHONE number 0736285821. I do not KNOW WHO SUBSCRIBED ME TO LOVE TIPS??? I HAVE TRIED TO UNSUBSCRIBE TO NO AVAIL. EVERYDAY AM CHARGED 5/=
TAFADHALI I do not NEED LOVE TIPS IN MY LIFE....UNSUBSCRIBE THIS DAMN THING .HELP MEEE?/

Reply
Customer care male
OLIECHJul 08, 2013

My name is Joseph Oliech.I registered for post paid line since 3/7/13 and todate my line has not been activated.I call Airtel agent every day, but the same story persits.I have been calling the customer service number today from 8.00am, but there has been no response.My safaricom line is 0715870666.Can someone call me to tell me thebway forward.

Reply
Customer care female
Salamata SallJul 06, 2013

No service/ no network my line is registered in Nairobi, but I can not get no network in Kigali was roaming, but now it's completely off ? My # 0786588305 Kindly assist as soon as possible your customer care line is just playing music and your ads for a good hour really annoying

Reply
Customer care male
Dr Paul Karanja MbuguaJul 03, 2013

My phone is a Nokia E90 Communicator. When I am out of Nairobi and environs (beyond Arthi River and Limuru) network signal disappears. I have had this problem for the better part of this year.

What could be the problem?

Reply
Customer care male
aliJul 02, 2013

hi
irecently bought an Airtel postpaid number 0789830633 .I have used it for about one week very well, but suddenly am out of reach and cannot make calls.Pleasew advise.

Kind regards

Ali

Reply
Customer care male
JusperJul 02, 2013

Reminder!
Effect this or you loose my nnumber!
I am customer mobile phone number 0735396670. I have been receiving SMS from 2340 without my permission. Please stop this messages with immediate effect or i stop being an Airtel customer henceforth. Confirm positive action via jusperomwenga@yahoo.com or via my phone!

Reply
Customer care male
JusperJul 01, 2013

I am customer mobile phone number 0735396670. I have been receiving SMS from 2340 without my permission. Please stop this messages with immediate effect or i stop being an Airtel customer henceforth. Confirm positive action via jusperomwenga@yahoo.com or via my phone!

Reply
Customer care male
Irene KariukiJul 01, 2013

urgently reconnect my line, payment was made at your sarit centre office in Nairobi, number 0731091998 (blixen professionals

Reply
Customer care female
CHRSTINE MUTULAJul 01, 2013

MY PHONE REFUSES TO CONNECT TO ALL MY Airtel CLIENTS. ORDER number 830170. KINDLY HELP ME SORT OUT THE IRRITATING PROBLEM.

Reply
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