Air France Canada Customer Service Information & Exploration



1 800 667-2747
2000 Rue Mansfield, Montreal, QC H3A 3H8, Canada.www.airfrance.ca

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Air France Canada Exploration


Air France Canada is a branch of Air France airline. Air France is a France based airline providing its services since 7th of October, 1933. It is a member of 'SkyTeam' alliance. Some of the main subsidiaries of the airline are CityJet airline, HOP airline and Transavia.com France. The frequent-flyer program of the airline is Flying Blue. The headquarters of the company is situated in Roissypole, Paris-Charles de Gaulle Airport Tremblay-en-France France. Air France-KLM is the owner company of Air France.

Hubs and Focus Cities


There are two main hubs of Air France that are Paris Orly Airport and Paris-Charles de gaulle Airport. The focus cities served by Air France are Toulouse-Blagnac Airport, Nice Cote d'Azur Airport, Pointe-a-Pitre Airport, Lyon-Saint-Exupery Airport and Marseille-Provence Airport.

Description


The fleet size of Air France consists of 254 airplanes. The total count of the employees of the company as of March 2014 is approximately 69,553. There are about 168 destinations in over 93 countries all over the world, where the services are provided by Air France. It also serves approximately 36 destinations within France. The total passengers carried by the airline as of 2011 were 59,513,000.

History


It was on 7th of October, 1933 that the Air France was formed Due to the combining of five different airlines that are Societe General des Transports Aeriens (SGTA), Air Orient, Compagnie Internationale de Navigation Aerienne (CIDNA), Compagnie Generale Aeropostale and Air Union. It was in the year 1945 that the first air terminal of the company at LES Invalides, Central Paris was established, which was joined to the Paris Le Bourget Airport. Air Inter and Union des transports Aeriens (UTA) were bought by the airline in the year 1990.

Contact Details


Local Office Contact Number: +1 514-807-5295.
Hearing Impaired Contact Number: 1 800-831-4488.
Services: 1 800 992-3932.

   



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Air France Canada User Complaints and Issues

Customer care female
Sherine QuynJun 08, 2016

Let us know whether any baggages of D I L L Fernando were delayed on 9th April 2016 Ref No. YYZAF57628 and how many baggages and
what time was it delivered.

Reply
Customer care male
Alan Jose F. CanejaJan 14, 2015

Refund of Extra Option Costs11th of December2014Reservations: 1-800-237-2747Customer Service: one 800 992 3932Alan Jose Flores CanejaTicket Number: 0572358044482Loyalty Card Number: Flying Blue 2114333000. I originally purchased my ticket through Air France for travel YYZ-CDG-PRG-AMS-YYZ Ref: 4ODETS. For added comfort and for medical/health reasons, I upgraded my return seat on KLM691 by purchasing Economy Comfort and paid an extra amount of 159. 58CAD for seat through my Master Card. Unfortunately upon check-in online i was not given seat 17E, but instead was given seat 51B. I therefore would like to seek a refund of Extra option costs for the services not received and appropriate compensation for the discomfort, inconvenience attendant to my journey. Unfortunately, to this very writing, I have not received a courtesy response from AIR FRANCE with regard to my request for refund.

Reply
Customer care male
Alan Jose F. CanejaJan 14, 2015

Refund of Extra Option Costs11December2014Reservations: 1-800-237-2747Customer Service: one 800 992 3932Alan Jose Flores CanejaTicket Number: 0572358044482Loyalty Card Number: Flying Blue 2114333000I originally purchased my ticket thru AirFrance for travel YYZ-CDG-PRG-AMS-YYZ Ref: 4ODETS. For added comfort and for medical/health reasons, I upgraded my return seat on KLM691 by purchasing Economy Comfort and paid an extra amount of 159. 58CAD for seat thru my MasterCard. Unfortunately upon check-in online i was not given seat 17E, but instead was given seat 51B. I therefore would like to seek a refund of Extra option costs for the services not received and appropriate compensation for the discomfort, inconvenience attendant to my journey. Unfortunately, i haven't received any courtesy respond from AIR FRANCE regarding my letter.

Reply
Customer care male
OlukayodeNov 10, 2014

I have a return ticket from Montreal to Lagos, Nigeria on 8th of December 2014. I would like to change the return date to end of the month of December 2014. Kindly be helpful on the contact number of Air France office in Canada.
Regards.

Reply
Customer care male
Timothy WilkeOct 26, 2014

I sent a formal complaint to Air France via the Customer Relations portal on the web site last week, and have not received any confirmation that this complaint was received or that any action is being taken. The complaint is regarding a cancelled flight and subsequent lost luggage. My original Reservation reference number is ZZ3NLA. The lost luggage Claim number is CMNAF90961.

Reply
Customer care female
Nicole PareOct 13, 2014

Bus - af8418 at 18:15 11/10/2014
We returned from Italy on an Air France flight and took the Air France bus from the Montreal Airport to the Ottawa train station.
The bus was not clean, smelled of very strong odours and worst of all. Both my husband and I were bitten by fleas or bed bugs on our ankles and arms during the ride home. The dozens of bites started to itch within minutes of getting off the bus.
Also the representative at the bus stop did not take action when a large number of passengers where throwing their bags in the luggage compartments and pushing to get on the bus. We had to yell and whistle to get her attention. The same thing happened when we arrived in Ottawa. Passengers pushing their way and throwing other passengers luggage on the sidewalk to get to their own. No representative was there to deal with the matter.
We will no longer use Air France bus service and will not recommend this service to family and friends.

Reply
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