Complaints and Reviews of Abcmouse
Ms. Julie Betesh Says Sep 18, 2014
Hi, I want to cancel my membership.
Ms. Shaunta Camel Says Sep 17, 2014
I signed up using my samsung galaxy tab 4 android tablet. Afterwards it said you could not use it. It won't let me cancel and i've been calling with no answer because i am being charged.
Ms. Priya Kumar Says Jul 24, 2014
Hello, I want to cancel my membership now on the website. Please help!!
Thank you very much.
Mr. Jen Abell-Champion Says May 22, 2014
Hello! Thank you for correcting our email address. The phone number also needs to be updated to (800) 633-3331. The number you have listed will redirect to our customer service center, but it is not the official customer service number. Your help is greatly appreciated! Best, Jen Abell-Champion Director of Process Development
Mr. Jen Abell-Champion Says May 22, 2014
Hi, I am writing regarding ABCMouse.com, listed here on your site: http://allcustomercarenumbers.com/customer-service-number-abcmouse-06532 The email address for customers to submit issues should be listed as firstname.lastname@example.org. Would you please update the information so that we can service customer issues better? Thanks, Jen Abell-Champion Director of Process Development
Answer to Mr. allcutomercare admin Mr. allcutomercare admin Says May 22, 2014
Dear jen abell-champion,
Your given information has been updated. Thanks for contribution.
Ms. Maria Jaquez Says Nov 15, 2013
I have been you able to make cancellation on account for abc mouse. I have been charged. From my card and i have not been able to access or open abcmouse at all. Can someone please respond right away. I need to cancel as soon as possible. Is there any other way to cancel.
Answer to Mr. ABCmouse com Mr. ABCmouse com Says Jun 10, 2014
Dear abcmouse. Com customer,
We are contacting you via allcustomercarenumbers. Com to inform you that this site is not affiliated with abcmouse. Com. Messages left on this page are not forwarded to our customer support department.
If you still have an open inquiry, please contact us using one of the following methods:
1) click on the customer support link on the bottom of our site, www. Abcmouse. Com.
2) call the customer support department directly at (800) 633-3331.
We are available monday-friday during regular business hours, pacific standard time.
Ms. April Says Nov 07, 2013
Why is it difficult to get in touch with a LIVE person at abc mouse? Customer support never picks up, they say email us. I want to know why I was billed AGAIN? It's so annoying you can't get in touch with anyone. Even trying to post this complaint is difficult.
Ms. Tara Gilchrist Says Nov 07, 2013
I have been billed twice and I would like a refund. I don't want my credit card automatic drafted from my account as of 11/06/2013 without being notified. And it was the $99 charged on my Master credit card. I also paid the $59 on my Vista.
Mr. Gordon Says Oct 23, 2013
I have called numerous times and have left numerous email messages requesting that someone contact me about cancelling my subscription, with no response.
I would greatly appreciate a call back immediately.
Ms. Tameka Says Oct 18, 2013
Why is there not a call center when you call it goes straight to voicemail? The first month of my subscription should have been free and then the promotional 12 month offer is a rip off I want my money back and my daughter will not be using this site please contact me at email@example.com, this site hasn't even been used for over a day still within the 30 day free subscription so again I WANT ALL OF MY MONEY BACK!!
Ms. Jean Anderton Says Oct 13, 2013
I tried to complete a purchase of abcmouse for my granddaughter but because I was not willing to give out the mother's name and contact information I did not finish signing up. However, my credit card was billed but I cannot even get on the site. Please cancel what ever it was that I purchased and refund my money. Thank you.
Ms. tonya Says Oct 12, 2013
cant login and every time I put my email in it takes me to wrong password. I haven't been able to login for months and it is really frustrating me . im paying for something I can not use and my year is winding down and I only use it twice.
Ms. cautious parent Says Oct 11, 2013
Well, I'm being charged although I've cancelled 3 months ago. Apparently, this is a frequent issue with abcmouse. I want my money for August Sept and October refunded to my account. I've cancelled through the site twice and on the voicemail. Maybe abcmouse is more interested in theft than anything else.
Ms. Luba Kuzin Says Oct 10, 2013
Please cancel my account, I've been using your program for about a year. My daughter in school now and she doesn't play. My account # is firstname.lastname@example.org. Thank you
Ms. Danielle Norton Says Oct 07, 2013
We signed up for abc mouse last month on 9/24/13 under the understanding that we could cancel before the first month had expired. We were able to access the site on a few occasions, but, not in the last week. Because of the software issues and because my son is not old enough to appreciate all of the options, we would like to cancel our account at this time. We have called and left a voice mail at 866-986-8877 to call us back at 847-845-4329 on Monday, October 7, 2013. If I am not contacted and allowed to cancel and receive a refund, I will follow through with a dispute through my credit card company, Capital One.
Ms. Michael Says Oct 03, 2013
I am not able to sign in anymore. I have paid you for one year. Also, I spoke with one of the customer and she told me that I can get two years for the money I paid. Please advise. The email associated with the account is email@example.com
Ms. tyisha Says Oct 02, 2013
Please discontinue my service i was.suppose to have the.first month free but i was charged and would like to get my money back i can be reach at firstname.lastname@example.org
Ms. Pat Hoffman Says Oct 01, 2013
want to cancel 30 day free trial under Bombay25@outlook.com...cannot get confirmation that I can cancel it...already called credit card company and alerted them to transaction dispute. Please call me at 419 209 2401
Mr. SANDEEP GUPTA Says Oct 01, 2013
I have been unable to login to my Account,
And my credit-card is being charged continuously -- for six months now,
Please stop my Subscription,
Have been unable to contact customer service at 1-866-986-8877
Ms. Heather and Delilah Samuels Says Sep 30, 2013
I have tried multiple times to reset my password. I receive the email link, create a new password and attempt to log in but the new password won't work.
I would like to cancel my account.
Ms. Catherine Lee Says Sep 28, 2013
Trying to download the $19.95 deal for ABC Mouse to my Ipad. Have entered my info twice and it just keeps processing and not doing anything. What is the problem.
Mr. omar owen Says Sep 26, 2013
membership ended december 2012 . abc mouse still taking money out my account.please refund my money and cancel it, my child is 6yrs of age . no longer need this program thanks. please contact me at 8455630918.
Ms. chelsea clark Says Sep 22, 2013
My name is Valerie Addison I dont know who you are or how you got my bank card information I have not order anything from abcmouse.com and gave no one else permission to use my account. I will be contacting the bank and a lawyer Ican be reached at 352-527-1001 or352-246-4225 thank you Ms Addison
Ms. cynthia Hall Says Sep 19, 2013
please cancel my ABC mouse acct A.S.A.P. WE HAVE ENJOYED THE PROGRAM.
Mr. Ron Mattox Says Sep 18, 2013
We can't log in as we usually can. E-mail is unchanged. Can you please help us get connected?
Ms. Christine Durham Says Sep 17, 2013
I am noticing a pattern of money being taken from accounts with people not being able to use them. I had good results when I used this site however I haven't been able to do so for a while. Please cancel my subscription immediately. I don't know what is happening with the company but I do know that all these people are having similar issues. You might want to clear them up so we don't get the wrong impression.
Ms. Rachael Davis Says Sep 16, 2013
The site is slow and I am unable to cancel my account because of some website issue, I guess.
Ms. Jones Says Sep 13, 2013
Please discontinue my membership effective today please. My kids love your website but now that school has started, there is not enough time for them to play your games. Please contact me at email@example.com
Ms. Mary De Jesus Says Sep 13, 2013
My name is Mrs. Mary my account is firstname.lastname@example.org I want please to discontinue my account I don't have my free month yet when you already star charging me 19.95. PLEASE PUT MY MONE BACK AND DISCONTINUE MY ACCOUNT. Please contact me 404-200-5854
Ms. Ms Donna Ortiz Says Sep 12, 2013
I'm trying to cancel my account my kids don't play with it at all my email DONNARIOJAS@GMAIL.COM PLEADE CALL ME @ 214-690-5258
Ms. 7733088389 Says Sep 12, 2013
Hi my name is Porcha H and i am having troubleshooting the website and i want a refund on my money because they took out money and they told me the first month is free. Please call me at 7733088389. Thank you
Mr. Krishna Says Sep 12, 2013
I emailed asking to cancel please do that for email@example.com... We really think this was a great tool... Other level of education is the reason for cancelation. TY, Krishna/
Ms. Sarah Blueitt Says Sep 12, 2013
Please cancel my membership from 8/19/13. I want be able to use it. Please don't take money from my account because I have cancelled.
Ms. Angel Says Sep 12, 2013
I need to cancel my order due to my I pad can not work it says it's not compatible with your program please contact me as soon as possible I was charged $60
Ms. mia marque Says Sep 12, 2013
Wanted to cancel abc mouse my daughter is 6 years feel that she need something more advanced I want to discontinue membership miae17@hotmail. Com
Ms. Linda Bartlett Says Sep 12, 2013
I have been trying to canceal since my 30 days were up. Still being charged. Please stop my membership. Thank you
Ms. MARIELLA MCBRIDE Says Sep 11, 2013
Please cancel my subscription. My email is: firstname.lastname@example.org. The site seems to not be working for me or letting me in. Please let me know when this is taken care of.
Please cancel my subscription.
CANCEL MY ACCOUNT AND REFUND MY MONEY PLEASE..
Ms. vassar7 Says Sep 10, 2013
Hello, I emailed customer service about refunding 19.95 to my bank acct and have not gotten a response or refund. I called and left a message about this issue, hopefully this will get my refund going. The last time we used ABC Mouse was Feb or March of 2013. We have moved have a different email and internet provider and I never signed up again for service but your company took $19.95 from my bank account September 2013?!?. Please refund, my son is special needs and this site does not work for him. Please refund ASAP Thank you.
Mr. Pamela Swaney Says Sep 10, 2013
I have requested link to change password. You send but without link to click on. My Grandson is waiting to play ABCmouse. Please send link for new password, please. email@example.com. Thanks.
Ms. Patricia Chobot Says Sep 10, 2013
I signed up for ABC Mouse near the end of August, 2013. I was supposed to be charged $7.95 per month each month and the first month was supposed to be free. Instead my checking account was charged $30.00 which does not add up. I was hoping you could explain this to me and possibly rectify it. My email address is firstname.lastname@example.org or email@example.com. My cell phone number is 973-294-6698. I did leave a message on your phone last week and never heard back from anyone. Please respond.
Ms. Brenda newton Says Sep 07, 2013
Our computer crashed shortly after we got our membership. Were paying for something we aren't able to use at this time. Please cancel membership.
Ms. Tina Clark Says Sep 06, 2013
Over billed I updated my card info then I was charged $7.95 then I signed up for $19.99 x 3 months special. Was I supposed to be billed for $7.95 or not? I have tried calling and sending emails but still no response!
Ms. Nara Says Sep 05, 2013
I want to cancel my account and can't do it on you web site.Can you please help me to cancel it.My email is
I also left message on your voice mail.
Ms. Joy Says Sep 04, 2013
Hi, I purchase and download abc mouse.com May 28, 2013 and it said that it will be for one year but when I check our apps we need to download again. How it can be? We pay for one year but it just only for actually 3 months.....
Ms. Sheetal kinkhabwala Says Sep 03, 2013
Please cancel my membership & stop charging my credit card as my talet does not seem to support your app and my kids aren't able to use abc mouse at all!
Mr. PAUL Says Sep 02, 2013
CUSTOMER SERVICE IS A FAX MACHINE
I WANT TO CANCEL THIS ACCOUNT
IT DOESNT WORK
CANCEL IT OR I WILL REPORT YOU TO MY CREDIT CARD COMPOANY
Ms. Kymora Lynn Says Sep 01, 2013
I signed up for 1 month free trial yet your company has been charging my account. I have been trying to cancel repeatedly. Please cancel my account and DO NOT TOUCH my account again!
Ms. sabah Says Aug 31, 2013
I don't have a printer , and one of the lesson asked me to print a picture but now I can't move ahead with any of the lesson, without printing.....now I wish to discontinue with the membership
Ms. Pat Larsen Says Aug 31, 2013
unable to cancel subscription online. Tried through My Account but your home page kept coming up telling me my pc was not compatable
Ms. Eleanor porter Says Aug 29, 2013
I cannot access the store in the abc mouse app, or log in when prompted to change the settings.
Mr. happy Says Aug 28, 2013
What is your Normal hour to call i try To call u from two weak please Reply Me as soon as.
Mr. Mary Says Aug 27, 2013
I need to cancel all charges for my account IMMEDIATLEY. This is the 3rd request.
Mr. Arturo Lara Says Aug 24, 2013
I need to cancel the service. Please. Disconect me from this service. I already did long time ago, but you guys are still pulling the money out of my credit card.
Ms. roben twigg Says Aug 22, 2013
I keep trying to get my password--says it will send me a link but never does---I have paid the last 3 months and not been able to use it---I am at firstname.lastname@example.org----Please contact me as it is IMPOSSIBLE to get any contact numbers for you.
Ms. Kate Says Aug 20, 2013
Please cancel my subscription. My email is email@example.com. The site seems to not be working for me or letting me in. Please let me know when this is taken care of.
Mr. Andre Waterman Says Aug 19, 2013
I can't get access to the website and you keep charging my credit card. I want to discontinue and I need my money back into my account please, my card is being charged twice ,july 2013 and august 2013 both for 19,95 . I need my money back right now please.
Ms. vicky Ramirez Says Aug 19, 2013
Yes I wanna cancel abcmouse.com because I have a android cell phone and a android tablet I don't have a computer nor laptop is there any way you guys can please help me cancel it pleas call m back to 956 9054219 my name is VickyRamirez my email is firstname.lastname@example.org please respnd back please
Ms. Nalah Says Aug 19, 2013
I need my account cancel you are not answering or allow me to cancel my account. Please i need my account cancel my email address is lindstapha@ Yahoo. Com phone number 8016948551 i need someone to please contact me soon
Ms. Not Happy Momma Says Aug 19, 2013
I've been trying to access my account through parent section, the only section where you can cancel your account, but the password box doesn't let me type any thing. My keyboard works. I can type anywhere except in that password box to access the "my account" page.
Ms. Nicole kitchings Says Aug 16, 2013
I am trying to reset my password I have tried numerous times and it never sends me the link
Dfknnk@comcast.net Phone 4232806648 thank you Nicole kitchings
Ms. Jennifer Says Aug 14, 2013
I would like to know why was my debit card charge when it sppose to ne first month free. My email is email@example.com
Mr. Dwyke Williams Says Aug 13, 2013
I signed up for year subscription at 3 payments of 19.95. after two failed attempts to get the third payment cleared, I contacted online support and ask that a payment be taken while there were funds available in my account. I was told they were not able to take a payment manually. My status the goes to month to month, so I click the upgrade button and get charged 59.95 instantly. I want to know how I can get my 2 previous payment of 19.95 refunded.
Ms. tiawana Says Aug 10, 2013
I want to close out my account today
My # 9099994370. I will no longer be
Useing adcmouse.com. Thank you....
Ms. Myriam auguste Says Aug 05, 2013
Please I try to cancel my membership and cannot do it online. My son is going to first great and do not need that program anymore. My email is firstname.lastname@example.org. I kept cancel but you are still getting my money from my bank account. Please do it.
Ms. mary savage Says Aug 01, 2013
I havent been using this website, yall are charging me too much for this,and that is so wrong going in my bank account taking my money, this a rip off... please call me 903-487-8573 and my email is email@example.com but ill rather talk too someone in person because i want all my money back...thank you
Ms. Sheila allsup Says Jul 31, 2013
Please close my account
I just signed up August 31, 2013
Please cancel my account on the name of Sheila R Allsup and put it on my Visa card that I used to join.
Thank you for your time
Ms. Valerie Bienaime Says Jul 30, 2013
can someone please contact me @ 9548648410 I just wanted to try out the free trail and u guys ended up collecting 19 and
change out of my account I want to end this so call member ship
Ms. Shauntelle Says Jul 24, 2013
Ticket machine is not working today for all assignments. Also, once we finish an activity.....It won't mark it as DONE. Therefore, we cannot move forward on our learning path.
Ms. venissa Says Jul 23, 2013
Hi I send out for your programs have been charged for it but I never use it because he told me that and the month af and the month after I try was charge disconnect thi this account immediately an I would appreciat I would appreciate it
Ms. katrina phares Says Jul 22, 2013
I purchased abcmouse for my son a few months ago and cancelled it the same day. You guys have been taking money out of my bank account, and i dont appreciate it. I want all my money refunded to my account please. My name is Katrina Phares email is firstname.lastname@example.org and my phone number is 6194717018.
Ms. Kaydian Says Jul 22, 2013
I cannot get through to customer service so please me at 8763564270. I just signed up for a year, and I can't use the service, I want to discontinue immediately, thank you.
Ms. Kaydian Says Jul 22, 2013
Please discontinue my service, I have completed my registration however it now telling me that I can't commence the programme because my I phone 4 is not compatible
Ms. deanna coakley gonzalez Says Jul 21, 2013
I will keep tryin to get intouch with anyone about my account. I should have one month free as it says. .. but I didn't mind paying 7.95 a month. BUT YOU CHARGED MY CARD 40.00 $$$$ Why??
If this is for a year then it should be said. But only said 7.95
I'm not happy with the over payment.
Mr. rayshawnda Says Jul 16, 2013
I canceled my.account.and im still being charged i asked you all not.to charge my.account anymore i would appreciate it if someone would contact me to resolve this issue.. My phone number is 619 408 2224 thank you
Mr. John Flowers Says Jul 16, 2013
took money out 19.95 an an i ask to replace it bk on my credit card. because i told them my son is 6yrs.old an will be in the first grade when school start bk. his level is way above kindergarten. so please refund my money
Mr. john Says Jul 13, 2013
HI I signed up for abc mouse 2 weeks ago for the 30 day trail membership and its off already.. please get back to me my number is 978-728-8155
Ms. Marisol Says Jul 13, 2013
I tried calling your customer service number and could not get through to a person.
I have been wanting to cancel my subscription because my son really does not play it. I should have had the first month free, the second month should have been free too due to that someone enrolled from the email that I sent out. I was wondering if you prorate the month since when I cancelled it said that the account would be active until August 2. I would appreciate if you could kindly email me at email@example.com.
Ms. Eunice Adeleye Says Jul 01, 2013
please i want you to discontinue my membership for now, I will contact you in the future to re-join.
Thank you for your service.
My email is firstname.lastname@example.org
Ms. Luana Says Jun 30, 2013
I don't know how to get into games. I think I signed up and my credit card is being billed but I don't know how to use it. Please call me 818 970 6742. Laserlauna@yahoo.com
Mr. Katie Smalley Says Jun 25, 2013
Took money out 19.95 please help
Ms. rita de oliveira Says Jun 25, 2013
Please discontinue my membership as of now thank you
Ms. rita reggio Says Jun 25, 2013
Please discontinue my membership I will sign up again in the near future. Thank you