Abcmouse Customer Service Phone Number


ABCmouse is an educational website, which offers a wide range of online learning facilities for children. It was launched in November, 2010. The website aimed at enhancing the education level of the children and all the public schools in United States and Canada can access the website free. contains about 3,000 learning activities includes games, books, puzzles, songs and many more. the General public can access the full version by subscribing on the website. ABCmouse has won a series of awards including National Teacher of the Year Award in 2006 and Mom's Choice Gold Award in 2012. is an educational learning website for childrens issued in Glendale, California, USA that was emerged in the year of 2010 on November. The required age of childrens that comes under the Two to Six year old at preschool, pre k and kindergarten levels. The site offers the learning education at no charges. The site covers almost every public school of USA. The provides over than 3,000 activities like games, puzzles, books, etc. The sites gives every instruction of usage procedure for taking education learning process.

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Abcmouse Email Address

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Abcmouse Website

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Abcmouse Customer Support Service Phone Number

The customer support phone number of Abcmouse is (800) 633-3331.

The postal and official address, email address and phone number (helpline) of Abcmouse Service Center and Abcmouse customer service number is given below. The helpline of Abcmouse customer service number may or may not be toll free.

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Abcmouse Customer Service Number Delineated Here With Complaints and Reviews

Abcmouse Customer Service Care Phone Number 242698
Mr. Makena Akins SaysOct 23, 2015

I paid for a year worth of service and it wasn't used on a regular bases. I did not sign up for any extra service yet I was being a fee still to this day unknown to me. I tried to log in to see if my daughter still had an account because money is still being taken off my account and was not able to go to her page. So why are you still taking money off my account.

Customer care female
Ms. lisa hodges SaysSep 21, 2015

i need to cancel my account due to grandchildren not wanting to use thank you lisa hodges 27456 west 6th ave hilliard fl 32046

Abcmouse Customer Service Care Phone Number 236549
Ms. Mary Gambe SaysAug 26, 2015

To Whom It May Concern, I need someone as soon as possible to clarify and get back to me right away. I subscribed last month July 24, 2015 for free 30 DAY trial and yet you charged my credit card right away July 26 in quarterly mode of payment. (Where is my free trial now?)On top of that, you charged me again this month August 25, 2015 where my next payment should be in the next three months. You can reach me at 647-996-2715Thank you.

Customer care female
Ms. Nicole SaysJun 22, 2015

Listen, I just signed up 15 minutes ago this was supposed to be free for 30 days yet it is already taken out of my account and saying I am stuck with you for a year 1. I do not want this service it is difficult to navigate , etc 2. You are a rip off 3. I want a full refund immediately.

Customer care female
Ms. Iyeishadaw SaysMar 02, 2015

It won't let me download the app and I already paid off of my card how do I cancel my account,

Customer care male
Mr. gelgoria n'diaye SaysJan 01, 2015

hi would like to cancelled my account I email one before to cancelled and no one reply so am sending a next message or am going to stop the payment so reply soon

Customer care female
Ms. Savanna SaysDec 26, 2014

I need an replacement for my M9200 mold kocaso it stop working am really upset about because now I can not use it no more I tried to change it nothing only black screen I even try to leave it alone then changing it same thing happen

Customer care female
Ms. Rosemary SaysDec 24, 2014

I want to know if you have a program for a 1st grader and do you bill me after my 30day free trial?

Customer care female
Ms. Diane Vasey SaysDec 13, 2014

We are still waiting for the information on how to get back on to my granddaughter sight. She is miss play and learning. Cecilia is doing very goof per what the teachers are saying. We enjoy ABC very much. My daughter is three years of age. We even plug the iPad on for her. This is not a complaint.

Customer care male
Mr. Chaunte Wilborne SaysDec 11, 2014

My daughter is really not using this service since she has begun school. So I would like for my service to be cancelled.

Customer care female
Ms. Gelgoria N'diaye SaysDec 10, 2014

hi I would like to cancel my because an not getting the service and you take money from my account every month my contact number is 07903878198.

Customer care male
Mr. Thomas W. Henderson SaysNov 26, 2014

Unable to access ABC MOUSE. Please cancel my account. My name is ThomasW.Henderson, my phone number is (757)813-7466. Please contact me, I would like to clear this up as soon as possible.

Customer care female
Ms. I SaysNov 14, 2014

I want to cancel my subscription and I am unable to do, because I can not download the App. I need some assistance, because I do not want to pay for this service anymore.

Customer care female
Ms. Meldrid Jones SaysNov 09, 2014

I got a free trial for Abcmouse. My son do not like it. I want to cancel it. Thank you.

Customer care female
Ms. Jean Collins SaysSep 27, 2014

I want to cancel my subscription as soon as possible as my child is older now and no longer interested. How do i get you to please stop billing my paypal account?

Customer care female
Ms. Julie Betesh SaysSep 18, 2014

Hi, I want to cancel my membership.
Thank you,
Julie betesh

Customer care female
Ms. Shaunta Camel SaysSep 17, 2014

I signed up using my Samsung galaxy tab four android tablet. Afterwards it said you could not use it. It won't let me cancel and i've been calling with no answer because i am being charged.

Customer care female
Ms. Priya Kumar SaysJul 24, 2014

Hello, I want to cancel my membership now on the website. Please help
Thank you very much.

Customer care male
Mr. Jen Abell-Champion SaysMay 22, 2014

Hello! Thank you for correcting our email address. The phone number also needs to be updated to (800) 633-3331. The number you have listed will redirect to our customer service center, but it is not the official customer service number. Your help is greatly appreciated! Best, Jen Abell-Champion Director of Process Development

Customer care male
Mr. Jen Abell-Champion SaysMay 22, 2014

Hi, I am writing regarding, listed here on your site: The email address for customers to submit issues should be listed as Would you please update the information so that we can service customer issues better? Thanks, Jen Abell-Champion Director of Process Development

Customer care male
Mr. allcutomercare admin Says May 22, 2014

Dear Jen Abell-Champion, Your given information has been updated. Thanks for contribution.

Customer care female
Ms. Maria Jaquez SaysNov 15, 2013

I have been you able to make cancellation on account for abc mouse. I have been charged. From my card and i have not been able to access or open abcmouse at all. Can someone please respond right away. I need to cancel as soon as possible. Is there any other way to cancel.

Customer care male
Mr. ABCmouse com Says Jun 10, 2014

Dear customer,

We are contacting you via to inform you that this site is not affiliated with Messages left on this page are not forwarded to our customer support department.

If you still have an open inquiry, please contact us using one of the following methods:

1) click on the customer support link on the bottom of our site, www.

2) call the customer support department directly at (800) 633-3331.
We are available monday-friday during regular business hours, pacific standard time.

Best regards,

Customer care female
Ms. April SaysNov 07, 2013

Why is it difficult to get in touch with a LIVE person at abc mouse? Customer support never picks up, they say email us. I want to know why I was billed AGAIN? It's so annoying you can not get in touch with anyone. Even trying to post this complaint is difficult.

Customer care female
Ms. Kim Says Oct 18, 2014

This is a scam. You should go to the internet to search for Abcmouse cancellation. People have a hard time to stop being billed from this website.

Customer care female
Ms. Tara Gilchrist SaysNov 07, 2013

I have been billed twice and I would like a refund. I do not want my credit card automatic drafted from my account as of 11/06/2013 without being notified. And it was the $99 charged on my Master credit card. I also paid the $59 on my Vista.

Customer care male
Mr. Gordon SaysOct 23, 2013

I have called numerous times and have left numerous email messages requesting that someone contact me about cancelling my subscription, with no response.

I would greatly appreciate a call back immediately.

Thank you!

Customer care female
Ms. Tameka SaysOct 18, 2013

Why is there not a call center when you call it goes straight to voicemail? The first month of my subscription should have been free and then the promotional 12 month offer is a rip off I want my money back and my daughter will not be using this site please contact me at, this site hasn't even been used for over a day still within the 30 day free subscription so again I WANT ALL OF MY MONEY BACK

Customer care female
Ms. Jean Anderton SaysOct 13, 2013

I tried to complete a purchase of abcmouse for my granddaughter, but because I was not willing to give out the mother's name and contact information I did not finish signing up. However, my credit card was billed, but I cannot even get on the site. Please cancel what ever it was that I purchased and refund my money. Thank you.

Jean Anderton

Customer care female
Ms. tonya SaysOct 12, 2013

cant login and every time I put my email in it takes me to wrong password. I haven't been able to login for months and it is really frustrating me . I am paying for something I can not use and my year is winding down and I only use it twice.

Customer care female
Ms. cautious parent SaysOct 11, 2013

Well, I am being charged although I've cancelled three months ago. Apparently, this is a frequent issue with abcmouse. I want my money for August September and October refunded to my account. I've cancelled through the site twice and on the voicemail. Maybe abcmouse is more interested in theft than anything else.

Customer care female
Ms. Luba Kuzin SaysOct 10, 2013

Please cancel my account, I've been using your program for about a year. My daughter in school now and she doesn't play. My account # is Thank you

Customer care female
Ms. Danielle Norton SaysOct 07, 2013


We signed up for abc mouse last month on 9/24/13 under the understanding that we could cancel before the first month had expired. We were able to access the site on a few occasions, but, not in the last week. Because of the software issues and because my son is not old enough to appreciate all of the options, we would like to cancel our account at this time. We have called and left a voice mail at 866-986-8877 to call us back at 847-845-4329 on Monday, October 7, 2013. If I am not contacted and allowed to cancel and receive a refund, I will follow through with a dispute through my credit card company, Capital One.

Thank you,

Danielle Norton
Evanston, IL
847-845-4329 day/evening

Customer care female
Ms. Michael SaysOct 03, 2013

I am not able to sign in anymore. I have paid you for one year. Also, I spoke with one of the customer and she told me that I can get two years for the money I paid. Please advise. The email associated with the account is

Customer care female
Ms. tyisha SaysOct 02, 2013

Please discontinue my service i was.suppose to have the.first month free, but i was charged and would like to get my money back i can be reach at

Customer care female
Ms. Pat Hoffman SaysOct 01, 2013

want to cancel 30 day free trial under get confirmation that I can cancel it...already called credit card company and alerted them to transaction dispute. Please call me at 419 209 2401

Customer care male
Mr. SANDEEP GUPTA SaysOct 01, 2013

I have been unable to login to my Account,
And my credit-card is being charged continuously -- for six months now,
Please stop my Subscription,
Have been unable to contact customer service at 1-866-986-8877

Customer care female
Ms. Heather and Delilah Samuels SaysSep 30, 2013

I have tried multiple times to reset my password. I receive the email link, create a new password and attempt to log in, but the new password won't work.

I would like to cancel my account.

Customer care female
Ms. Catherine Lee SaysSep 28, 2013

Trying to download the $19.95 deal for ABC Mouse to my Ipad. Have entered my info twice and it just keeps processing and not doing anything. What is the problem.

Customer care male
Mr. omar owen SaysSep 26, 2013

membership ended December 2012 . abc mouse still taking money out my account.please refund my money and cancel it, my child is 6yrs of age . no longer need this program thanks. please contact me at 8455630918.

Customer care female
Ms. chelsea clark SaysSep 22, 2013

My name is Valerie Addison I do not know who you are or how you got my bank card information I have not order anything from and gave no one else permission to use my account. I will be contacting the bank and a lawyer Ican be reached at 352-527-1001 or352-246-4225 thank you Ms Addison

Customer care female
Ms. cynthia Hall SaysSep 19, 2013

please cancel my ABC mouse acct A.S.A.P. WE HAVE ENJOYED THE PROGRAM.
password- acwt1956

Customer care male
Mr. Ron Mattox SaysSep 18, 2013

We can not log in as we usually can. E-mail is unchanged. Can you please help us get connected?
Ron Mattox

Customer care female
Ms. Christine Durham SaysSep 17, 2013

I am noticing a pattern of money being taken from accounts with people not being able to use them. I had good results when I used this site however I haven't been able to do so for a while. Please cancel my subscription immediately. I do not know what is happening with the company, but I do know that all these people are having similar issues. You might want to clear them up so we do not get the wrong impression.

Customer care female
Ms. Rachael Davis SaysSep 16, 2013

The site is slow and I am unable to cancel my account because of some website issue, I guess.

Customer care female
Ms. Jones SaysSep 13, 2013

Please discontinue my membership effective today please. My kids love your website, but now that school has started, there is not enough time for them to play your games. Please contact me at

Customer care female
Ms. Mary De Jesus SaysSep 13, 2013

My name is Mrs. Mary my account is I want please to discontinue my account I do not have my free month yet when you already star charging me 19.95. PLEASE PUT MY MONE BACK AND DISCONTINUE MY ACCOUNT. Please contact me 404-200-5854

Customer care female
Ms. Ms Donna Ortiz SaysSep 12, 2013

I am trying to cancel my account my kids do not play with it at all my email DONNARIOJAS@GMAIL.COM PLEADE CALL ME @ 214-690-5258

Customer care female
Ms. 7733088389 SaysSep 12, 2013

Hi my name is Porcha H and i am having troubleshooting the website and i want a refund on my money because they took out money and they told me the first month is free. Please call me at 7733088389. Thank you

Customer care male
Mr. Krishna SaysSep 12, 2013

I emailed asking to cancel please do that for We really think this was a great tool... Other level of education is the reason for cancelation. TY, Krishna/

Customer care user complaints