Abcmouse Customer Service Number

 : (800) 633-3331
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Contact Details
Contact number
(800) 633-3331
Office Location
Glendale, California, United States
Email address
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ABCmouse is an educational website, which offers a wide range of online learning facilities for children. It was launched in November, 2010. The website aimed at enhancing the education level of the children and all the public schools in United States and Canada can access the website free. ABCmouse.com contains about 3,000 learning activities includes games, books, puzzles, songs and many more. The general public can access the full version by subscribing on the website. ABCmouse has won a series of awards including National Teacher of the Year Award in 2006 and Mom's Choice Gold Award in 2012. The postal and official address, email address and phone number (helpline) of Abcmouse service center is given above. The helpline of Abcmouse service center may or may not be toll free.
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Abcmouse Complaints and Reviews

Female ImageMs. Jean Collins Says Sep 27, 2014

I want to cancel my subscription as soon as possible as my child is older now and no longer interested. How do i get you to please stop billing my paypal account?
Female ImageMs. Julie Betesh Says Sep 18, 2014

Hi, I want to cancel my membership.
Thank you,
Julie betesh
Female ImageMs. Shaunta Camel Says Sep 17, 2014

I signed up using my Samsung galaxy tab four android tablet. Afterwards it said you could not use it. It won't let me cancel and i've been calling with no answer because i am being charged.
Female ImageMs. Priya Kumar Says Jul 24, 2014

Hello, I want to cancel my membership now on the website. Please help
Thank you very much.
Male ImageMr. Jen Abell-Champion Says May 22, 2014

Hello! Thank you for correcting our email address. The phone number also needs to be updated to (800) 633-3331. The number you have listed will redirect to our customer service center, but it is not the official customer service number. Your help is greatly appreciated! Best, Jen Abell-Champion Director of Process Development
Male ImageMr. Jen Abell-Champion Says May 22, 2014

Hi, I am writing regarding ABCMouse.com, listed here on your site: http://allcustomercarenumbers.com/customer-service-number-abcmouse-06532 The email address for customers to submit issues should be listed as support@abcmouse.com. Would you please update the information so that we can service customer issues better? Thanks, Jen Abell-Champion Director of Process Development
Answer to Mr. allcutomercare admin
Female ImageMr. allcutomercare admin Says May 22, 2014

Dear Jen Abell-Champion, Your given information has been updated. Thanks for contribution.
Female ImageMs. Maria Jaquez Says Nov 15, 2013

I have been you able to make cancellation on account for abc mouse. I have been charged. From my card and i have not been able to access or open abcmouse at all. Can someone please respond right away. I need to cancel as soon as possible. Is there any other way to cancel.
Answer to Mr. ABCmouse com
Female ImageMr. ABCmouse com Says Jun 10, 2014

Dear abcmouse.com customer,

We are contacting you via allcustomercarenumbers.com to inform you that this site is not affiliated with abcmouse.com. Messages left on this page are not forwarded to our customer support department.

If you still have an open inquiry, please contact us using one of the following methods:

1) click on the customer support link on the bottom of our site, www. Abcmouse.com.

2) call the customer support department directly at (800) 633-3331.
We are available monday-friday during regular business hours, pacific standard time.

Best regards,
Female ImageMs. April Says Nov 07, 2013

Why is it difficult to get in touch with a LIVE person at abc mouse? Customer support never picks up, they say email us. I want to know why I was billed AGAIN? It's so annoying you can not get in touch with anyone. Even trying to post this complaint is difficult.
Answer to Ms. Kim
Female ImageMs. Kim Says Oct 18, 2014

This is a scam. You should go to the internet to search for Abcmouse cancellation. People have a hard time to stop being billed from this website.
Female ImageMs. Tara Gilchrist Says Nov 07, 2013

I have been billed twice and I would like a refund. I do not want my credit card automatic drafted from my account as of 11/06/2013 without being notified. And it was the $99 charged on my Master credit card. I also paid the $59 on my Vista.
Male ImageMr. Gordon Says Oct 23, 2013

I have called numerous times and have left numerous email messages requesting that someone contact me about cancelling my subscription, with no response.

I would greatly appreciate a call back immediately.

Thank you!
Female ImageMs. Tameka Says Oct 18, 2013

Why is there not a call center when you call it goes straight to voicemail? The first month of my subscription should have been free and then the promotional 12 month offer is a rip off I want my money back and my daughter will not be using this site please contact me at tjm031@gmail.com, this site hasn't even been used for over a day still within the 30 day free subscription so again I WANT ALL OF MY MONEY BACK
Female ImageMs. Jean Anderton Says Oct 13, 2013

I tried to complete a purchase of abcmouse for my granddaughter, but because I was not willing to give out the mother's name and contact information I did not finish signing up. However, my credit card was billed, but I cannot even get on the site. Please cancel what ever it was that I purchased and refund my money. Thank you.

Jean Anderton
Female ImageMs. tonya Says Oct 12, 2013

cant login and every time I put my email in it takes me to wrong password. I haven't been able to login for months and it is really frustrating me . I am paying for something I can not use and my year is winding down and I only use it twice.
Female ImageMs. cautious parent Says Oct 11, 2013

Well, I am being charged although I've cancelled three months ago. Apparently, this is a frequent issue with abcmouse. I want my money for August September and October refunded to my account. I've cancelled through the site twice and on the voicemail. Maybe abcmouse is more interested in theft than anything else.
Female ImageMs. Luba Kuzin Says Oct 10, 2013

Please cancel my account, I've been using your program for about a year. My daughter in school now and she doesn't play. My account # is lyubovkuzin@yahoo.com. Thank you
Female ImageMs. Danielle Norton Says Oct 07, 2013


We signed up for abc mouse last month on 9/24/13 under the understanding that we could cancel before the first month had expired. We were able to access the site on a few occasions, but, not in the last week. Because of the software issues and because my son is not old enough to appreciate all of the options, we would like to cancel our account at this time. We have called and left a voice mail at 866-986-8877 to call us back at 847-845-4329 on Monday, October 7, 2013. If I am not contacted and allowed to cancel and receive a refund, I will follow through with a dispute through my credit card company, Capital One.

Thank you,

Danielle Norton
Evanston, IL
847-845-4329 day/evening
Female ImageMs. Michael Says Oct 03, 2013

I am not able to sign in anymore. I have paid you for one year. Also, I spoke with one of the customer and she told me that I can get two years for the money I paid. Please advise. The email associated with the account is gwillna@yahoo.com
Female ImageMs. tyisha Says Oct 02, 2013

Please discontinue my service i was.suppose to have the.first month free, but i was charged and would like to get my money back i can be reach at nesha2kute@hotmail.com
Female ImageMs. Pat Hoffman Says Oct 01, 2013

want to cancel 30 day free trial under Bombay25@outlook.com...cannot get confirmation that I can cancel it...already called credit card company and alerted them to transaction dispute. Please call me at 419 209 2401
Male ImageMr. SANDEEP GUPTA Says Oct 01, 2013

I have been unable to login to my Account,
And my credit-card is being charged continuously -- for six months now,
Please stop my Subscription,
Have been unable to contact customer service at 1-866-986-8877
Female ImageMs. Heather and Delilah Samuels Says Sep 30, 2013

I have tried multiple times to reset my password. I receive the email link, create a new password and attempt to log in, but the new password won't work.

I would like to cancel my account.
Female ImageMs. Catherine Lee Says Sep 28, 2013

Trying to download the $19.95 deal for ABC Mouse to my Ipad. Have entered my info twice and it just keeps processing and not doing anything. What is the problem.
Male ImageMr. omar owen Says Sep 26, 2013

membership ended December 2012 . abc mouse still taking money out my account.please refund my money and cancel it, my child is 6yrs of age . no longer need this program thanks. please contact me at 8455630918.
Female ImageMs. chelsea clark Says Sep 22, 2013

My name is Valerie Addison I do not know who you are or how you got my bank card information I have not order anything from abcmouse.com and gave no one else permission to use my account. I will be contacting the bank and a lawyer Ican be reached at 352-527-1001 or352-246-4225 thank you Ms Addison
Female ImageMs. cynthia Hall Says Sep 19, 2013

please cancel my ABC mouse acct A.S.A.P. WE HAVE ENJOYED THE PROGRAM.
E-mail ctyrus@mail.com
password- acwt1956
Male ImageMr. Ron Mattox Says Sep 18, 2013

We can not log in as we usually can. E-mail is unchanged. Can you please help us get connected?
Ron Mattox
Female ImageMs. Christine Durham Says Sep 17, 2013

I am noticing a pattern of money being taken from accounts with people not being able to use them. I had good results when I used this site however I haven't been able to do so for a while. Please cancel my subscription immediately. I do not know what is happening with the company, but I do know that all these people are having similar issues. You might want to clear them up so we do not get the wrong impression.
Female ImageMs. Rachael Davis Says Sep 16, 2013

The site is slow and I am unable to cancel my account because of some website issue, I guess.
Female ImageMs. Jones Says Sep 13, 2013

Please discontinue my membership effective today please. My kids love your website, but now that school has started, there is not enough time for them to play your games. Please contact me at elena.jns@gmail.com
Female ImageMs. Mary De Jesus Says Sep 13, 2013

My name is Mrs. Mary my account is marycdejesus04@yahoo.com I want please to discontinue my account I do not have my free month yet when you already star charging me 19.95. PLEASE PUT MY MONE BACK AND DISCONTINUE MY ACCOUNT. Please contact me 404-200-5854
Female ImageMs. Ms Donna Ortiz Says Sep 12, 2013

I am trying to cancel my account my kids do not play with it at all my email DONNARIOJAS@GMAIL.COM PLEADE CALL ME @ 214-690-5258
Female ImageMs. 7733088389 Says Sep 12, 2013

Hi my name is Porcha H and i am having troubleshooting the website and i want a refund on my money because they took out money and they told me the first month is free. Please call me at 7733088389. Thank you
Male ImageMr. Krishna Says Sep 12, 2013

I emailed asking to cancel please do that for kadhemir@hotmail.com... We really think this was a great tool... Other level of education is the reason for cancelation. TY, Krishna/
Female ImageMs. Sarah Blueitt Says Sep 12, 2013

Please cancel my membership from 8/19/13. I want be able to use it. Please do not take money from my account because I have cancelled.
Female ImageMs. Angel Says Sep 12, 2013

I need to cancel my order due to my I pad can not work it says it's not compatible with your program please contact me as soon as possible I was charged $60
Female ImageMs. mia marque Says Sep 12, 2013

Wanted to cancel abc mouse my daughter is six years feel that she need something more advanced I want to discontinue membership miae17@hotmail. Com
Female ImageMs. Linda Bartlett Says Sep 12, 2013

I have been trying to canceal since my 30 days were up. Still being charged. Please stop my membership. Thank you
Female ImageMs. MARIELLA MCBRIDE Says Sep 11, 2013

Please cancel my subscription. My email is: mariellamcbride@gmail.com. The site seems to not be working for me or letting me in. Please let me know when this is taken care of.
Please cancel my subscription.

Female ImageMs. vassar7 Says Sep 10, 2013

Hello, I emailed customer service about refunding 19.95 to my bank acct and have not gotten a response or refund. I called and left a message about this issue, hopefully this will get my refund going. The last time we used ABC Mouse was February or March of 2013. We have moved have a different email and internet provider and I never signed up again for service, but your company took $19.95 from my bank account September 2013?!? Please refund, my son is special needs and this site does not work for him. Please refund as soon as possible Thank you.
Male ImageMr. Pamela Swaney Says Sep 10, 2013

I have requested link to change password. You send, but without link to click on. My Grandson is waiting to play ABCmouse. Please send link for new password, please. pamswaney@earthlink.net. Thanks.
Female ImageMs. Patricia Chobot Says Sep 10, 2013

I signed up for ABC Mouse near the end of August, 2013. I was supposed to be charged $7.95 per month each month and the first month was supposed to be free. Instead my checking account was charged $30.00 which does not add up. I was hoping you could explain this to me and possibly rectify it. My email address is patrica.chobot@yahoo.com or patricia.chobot@dhs.state.nj.us. My cell phone number is 973-294-6698. I did leave a message on your phone last week and never heard back from anyone. Please respond.

Thank you
Patricia Chobot
Female ImageMs. Brenda newton Says Sep 07, 2013

Our computer crashed shortly after we got our membership. Were paying for something we aren't able to use at this time. Please cancel membership.
Female ImageMs. Tina Clark Says Sep 06, 2013

Over billed I updated my card info then I was charged $7.95 then I signed up for $19.99 x three months special. Was I supposed to be billed for $7.95 or not? I have tried calling and sending emails, but still no response!
Female ImageMs. Nara Says Sep 05, 2013

I want to cancel my account and can not do it on you web site.Can you please help me to cancel it.My email is


I also left message on your voice mail.

Thank You
Female ImageMs. Joy Says Sep 04, 2013

Hi, I purchase and download abc mouse.com May 28, 2013 and it said that it will be for one year, but when I check our apps we need to download again. How it can be? We pay for one year, but it just only for actually three months.....
Female ImageMs. Sheetal kinkhabwala Says Sep 03, 2013

Please cancel my membership and stop charging my credit card as my talet does not seem to support your app and my kids aren't able to use abc mouse at all!
Male ImageMr. PAUL Says Sep 02, 2013


Female ImageMs. Kymora Lynn Says Sep 01, 2013

I signed up for one month free trial yet your company has been charging my account. I have been trying to cancel repeatedly. Please cancel my account and DO NOT TOUCH my account again!
Female ImageMs. sabah Says Aug 31, 2013

I do not have a printer, and one of the lesson asked me to print a picture, but now I can not move ahead with any of the lesson, without printing.....now I wish to discontinue with the membership
Female ImageMs. Pat Larsen Says Aug 31, 2013

unable to cancel subscription online. Tried through My Account, but your home page kept coming up telling me my PC was not compatable
Female ImageMs. Eleanor porter Says Aug 29, 2013

I cannot access the store in the abc mouse app, or log in when prompted to change the settings.
Male ImageMr. happy Says Aug 28, 2013

What is your Normal hour to call i try To call you from two weak please Reply Me as soon as.
Male ImageMr. Mary Says Aug 27, 2013

I need to cancel all charges for my account IMMEDIATLEY. This is the 3rd request.


252 2303248

Male ImageMr. Arturo Lara Says Aug 24, 2013

I need to cancel the service. Please. Disconect me from this service. I already did long time ago, but you guys are still pulling the money out of my credit card.
Female ImageMs. roben twigg Says Aug 22, 2013

I keep trying to get my password--says it will send me a link, but never does---I have paid the last three months and not been able to use it---I am at millerfarm1953@comcast.com----Please contact me as it is IMPOSSIBLE to get any contact numbers for you.
Female ImageMs. Kate Says Aug 20, 2013

Please cancel my subscription. My email is katewinsor21@gmail.com. The site seems to not be working for me or letting me in. Please let me know when this is taken care of.
Male ImageMr. Andre Waterman Says Aug 19, 2013

I can not get access to the website and you keep charging my credit card. I want to discontinue and I need my money back into my account please, my card is being charged twice ,July 2013 and August 2013 both for 19,95 . I need my money back right now please.
Female ImageMs. vicky Ramirez Says Aug 19, 2013

Yes I wanna cancel abcmouse.com because I have a android cell phone and a android tablet I do not have a computer nor laptop is there any way you guys can please help me cancel it pleas call m back to 956 9054219 my name is VickyRamirez my email is 1194vickyramirez@gmail.com please respnd back please
Female ImageMs. Nalah Says Aug 19, 2013

I need my account cancel you are not answering or allow me to cancel my account. Please i need my account cancel my email address is lindstapha@ Yahoo.com phone number 8016948551 i need someone to please contact me soon
Female ImageMs. Not Happy Momma Says Aug 19, 2013

I've been trying to access my account through parent section, the only section where you can cancel your account, but the password box doesn't let me type any thing. My keyboard works. I can type anywhere except in that password box to access the "my account" page.
Female ImageMs. Nicole kitchings Says Aug 16, 2013

I am trying to reset my password I have tried numerous times and it never sends me the link
Dfknnk@comcast.net Phone 4232806648 thank you Nicole kitchings
Female ImageMs. Jennifer Says Aug 14, 2013

I would like to know why was my debit card charge when it sppose to ne first month free. My email is jalakd83@gmail.com
Male ImageMr. Dwyke Williams Says Aug 13, 2013

I signed up for year subscription at three payments of 19.95. after two failed attempts to get the third payment cleared, I contacted online support and ask that a payment be taken while there were funds available in my account. I was told they were not able to take a payment manually. My status the goes to month to month, so I click the upgrade button and get charged 59.95 instantly. I want to know how I can get my two previous payment of 19.95 refunded.
Female ImageMs. tiawana Says Aug 10, 2013

I want to close out my account today
My email.jdubslady2010@gmail.com
My # 9099994370. I will no longer be
Useing adcmouse.com. Thank you....
Female ImageMs. Myriam auguste Says Aug 05, 2013

Please I try to cancel my membership and cannot do it online. My son is going to first great and do not need that program anymore. My email is myriamha@hotmail.com. I kept cancel, but you are still getting my money from my bank account. Please do it.
Female ImageMs. mary savage Says Aug 01, 2013

I have not been using this website, yall are charging me too much for this,and that is so wrong going in my bank account taking my money, this a rip off... please call me 903-487-8573 and my email is felicia.spillman03@gmail.com, but ill rather talk too someone in person because i want all my money back...thank you
Female ImageMs. Sheila allsup Says Jul 31, 2013

Please close my account
I just signed up August 31, 2013
Please cancel my account on the name of Sheila R Allsup and put it on my Visa card that I used to join.
Thank you for your time
Female ImageMs. Valerie Bienaime Says Jul 30, 2013

can someone please contact me @ 9548648410 I just wanted to try out the free trail and you guys ended up collecting 19 and
change out of my account I want to end this so call member ship
Female ImageMs. Shauntelle Says Jul 24, 2013

Ticket machine is not working today for all assignments. Also, once we finish an activity.....It won't mark it as DONE. Therefore, we cannot move forward on our learning path.
Female ImageMs. venissa Says Jul 23, 2013

Hi I send out for your programs have been charged for it, but I never use it because he told me that and the month af and the month after I try was charge disconnect thi this account immediately an I would appreciat I would appreciate it
Female ImageMs. katrina phares Says Jul 22, 2013

I purchased abcmouse for my son a few months ago and cancelled it the same day. You guys have been taking money out of my bank account, and i do not appreciate it. I want all my money refunded to my account please. My name is Katrina Phares email is katrinaphares@gmail.com and my phone number is 6194717018.
Female ImageMs. Kaydian Says Jul 22, 2013

I cannot get through to customer service so please me at 8763564270. I just signed up for a year, and I can not use the service, I want to discontinue immediately, thank you.
Female ImageMs. Kaydian Says Jul 22, 2013

Please discontinue my service, I have completed my registration however it now telling me that I can not commence the program because my I phone four is not compatible
Female ImageMs. deanna coakley gonzalez Says Jul 21, 2013

I will keep tryin to get intouch with anyone about my account. I should have one month free as it says. ., but I didn't mind paying 7.95 a month, but YOU CHARGED MY CARD 40.00 $$$$ Why??
If this is for a year then it should be said, but only said 7.95
I am not happy with the over payment.
Male ImageMr. rayshawnda Says Jul 16, 2013

I canceled my.account.and I am still being charged i asked you all not.to charge my.account anymore i would appreciate it if someone would contact me to resolve this issue.. My phone number is 619 408 2224 thank you
Male ImageMr. John Flowers Says Jul 16, 2013

took money out 19.95 an an i ask to replace it bk on my credit card. because i told them my son is 6yrs.old an will be in the first grade when school start bk. his level is way above kindergarten. so please refund my money
Male ImageMr. john Says Jul 13, 2013

HI I signed up for abc mouse two weeks ago for the 30 day trail membership and its off already.. please get back to me my number is 978-728-8155
Female ImageMs. Marisol Says Jul 13, 2013

I tried calling your customer service number and could not get through to a person.
I have been wanting to cancel my subscription because my son really does not play it. I should have had the first month free, the second month should have been free too due to that someone enrolled from the email that I sent out. I was wondering if you prorate the month since when I cancelled it said that the account would be active until August 2. I would appreciate if you could kindly email me at fdzmarisol@gmail.com.
Female ImageMs. Eunice Adeleye Says Jul 01, 2013

please i want you to discontinue my membership for now, I will contact you in the future to re-join.

Thank you for your service.
My email is victorylandcenter@yahoo.com
Female ImageMs. Luana Says Jun 30, 2013

I do not know how to get into games. I think I signed up and my credit card is being billed, but I do not know how to use it. Please call me 818 970 6742. Laserlauna@yahoo.com
Launa stone
Male ImageMr. Katie Smalley Says Jun 25, 2013

Took money out 19.95 please help
Female ImageMs. rita de oliveira Says Jun 25, 2013

Please discontinue my membership as of now thank you
Female ImageMs. rita reggio Says Jun 25, 2013

Please discontinue my membership I will sign up again in the near future. Thank you
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