Abc Mouse Complaints and Reviews
Ms. Lisa A Stevens Says Sep 05, 2014
I wanted to cancel my account and thought i did online but then it charged card again. So please credit my card and cancel my account at this time. Thanks lisa stevens.
Ms. Nicole Nicholas Says Jun 03, 2014
Hi i my name is nicole, i dont have a complaint i just would like to cancel my service if someone could please contact me please thank you.
Ms. Jennie Says Oct 25, 2013
I cancelled my account back in July or August but your company has continued to charge my debit card $7.95 a month for services. I would like full reimbursement from the time I cancelled up until this last payment that came out on 10/23 to be debited back into my account or I will seek legal action.
Ms. Lorene Quick Says Oct 16, 2013
email@example.com,My name in Lorene Quick and you charged my credit card twice for the month of October.
on October 7th and the 15th, please reverse charges.
Ms. latoya Says Oct 14, 2013
I'm so pissed off with this company i call to cancel my account they said they did but they still charging me.if you guys don't give me back my money i'm taking this up with someone higher... i will get the news involve looking at some of the previous messages i'm clearly not alone on this !!!!!!!
Mr. james garcia Says Oct 09, 2013
my name is james garcia you are taking money from my credit card for no services rendered my email address is firstname.lastname@example.org my cell. phone number is 505-204-9902 please reply.6kzt
Ms. Nazia Says Sep 27, 2013
I paid my first month put you keep charging money call me at 613 870 2544 or email@example.com stop charging every month or call me 613870 25 44 thanks. Pleas. Stop charging. Every month
Ms. christina Says Sep 25, 2013
these people are pathetic and thieves they charge your card and they don't have support customer care to resolve the charges they have
Ms. Katie Says Sep 25, 2013
Hi! I tried to call your customer service number. Can someone please call me. I have a question about our ABC mouse accout. It's under firstname.lastname@example.org. My # is 561-369-2294. Thank you!! Katie
Ms. carla robles Says Sep 17, 2013
I can't get to my account and I have already been charged..how can I get a refund because I can't even get in the program!! I will like to cancel and get a refund please!!
Ms. Jennifer Scarbro Says Sep 16, 2013
I cancelled my membership two months ago and you continue to try to take money out of my account, making my bank go way negative. I believe this needs to be reported to the BBB
Ms. Carol Watkins Says Aug 25, 2013
I set up and paid for an account on your website then it told me to download the app and when I did it won't let me access my account. It keeps telling me there is already an account on my email address. Also the price went up when I downloaded the app.
Ms. Ritamay Roberts Says Aug 07, 2013
I would like to cancel my ABC Account immediately. I cannot access the iPad Appas it won't accept my request.
Mr. Mark Stewart Says Aug 01, 2013
ABC Mouse's customer support is pathetic at best, not only do you get nowhere with their online chat but they try and keep the phone number a secret. I spent forever searching the web for a contact number even though I seem to have found one all you get is a recording and a promise to call you back!
Ms. Danielle Buckner Says Jul 23, 2013
I stopped my service months ago due to computer issues and i have still been getting charged for it. I need my money back!
Ms. Missy Wilkerson Says Jul 13, 2013
I been stopped my account through the website and you still charge me every day since then I am not satisfied with abc mouse at all I want all my money back.
Answer to Mr. ABCmouse com Mr. ABCmouse com Says Jun 04, 2014
Dear abcmouse. Com customer,
We are contacting you via allcustomercarenumbers. Com to inform you that this site is not affiliated with abcmouse. Com.
If you have already been in contact with our customer support team, please disregard this message. If you still have an open inquiry, please contact us using one of the following methods:
1) click on the customer support link on the bottom of our site, www. Abcmouse. Com.
2) call the customer support department directly at (800) 633-3331.
We are available monday-friday during regular business hours, pacific standard time.
Thank you for being a part of the abcmouse family, and we look forward to assisting you.