Tneb Chennai Customer Care Information & Exploration



044-28520131/28282171/26281194/155333
NPKRR Maaligai, 144, Anna Salai, Chennai, Tamil Nadu, India.safetymanual@tnebnet.orgwww.tnebltd.gov.in

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Tneb Chennai Exploration


TNEB Limited is acknowledged as Tamil Nadu Electricity Board. It is Energy holding company. This is government based Electricity Board. It was founded in 2010. It has its headquarters in Chennai, Tamil Nadu, and India. Thiru K Gnanadesikan is the prolocutor of Tamil Nadu Electricity Board. The Tamil Nadu Electricity Board arrives beneath the authority of Department of Power. Tneb has a total quantity of 20 million consumers at the moment. To get to know the increasing requirements of energy, the TNEB has suggested several new creation tasks for the coming five years. TNEB has given additional Facility for Internet Electricity Bill Payment thru Net Banking.

Customer Care Contacts Of Tneb Chennai


The details about the divisional offices and contacts are given below in the Table:

Mailing AddressPhone NumberEmail IDsFax. Number
General Manager / Human Resource Development
144,Anna Salai,Chennai-600 002
044-28550860dirtrg@tnebnet.org044-28521944
Deputy General Manager Transmission & Distribution Training & Development Institute & Development Centre, TNEB,K.Pudur, Madurai - 6250070452-2536579ddtmdu@tnebnet.org0452-2566338
Deputy General Manager / Staff Training College 144,Anna salai,chennai 600002044-28525393dydirtrgstc@tnebnet.org044-28515066
Deputy General Manager / Thermal Training Insrtitute NCTPS / Chennai-600120044-27966044ddtti@tnebnet.org044-27966900
Deputy General Manager / Hydro Training & Development Institute, Kuthiraikalmedu04256-239743ddhtikkm@tnebnet.org04256-239133
Senior Manager / Technical Training & Development Centre, Thanjavur, TNEB, No - 1, Vallam Road, Thanjavur - 61300104362-278754aeelitdctnj@tnebnet.org04362-230661
Senior Manager / Technical Training & Development Centre, TNEB, B- 70 , 17th Cross street, maharaja nagar, Tirunelveli - 6270110462-2576586aeelitdctin@tnebnet.org0462-2534101


Toll Free Numbers Of Tneb Chennai


Electricity 24 Hrs Complaint No: 155333
D.O: 28524422
Central Circle P.R.O: 28282171
North Circle P.R.O: 28520131
South Circle P.R.O: 23713631
West Circle P.R.O: 26281194
TNEB Electricity Asst..Anna Salai: 28521787

More About Tneb Chennai


Tneb Chennai was established in 1957 as Madras Electricity board and then changed as Tamil Nadu electricity board. The board is responsible to serve electricity to millions of consumers. After a long journey of serving people other two companies were launched to assist the Tneb Chennai. The two subsidiary companies are Tamil Nadu Transmission Corporation Ltd.(TANTRANSCO) and Tamil Nadu Generation and Distribution Corporation Ltd.(TANGEDCO).

Billing Procedure Of Tneb Chennai


Tneb Chennai allows its consumers to pay bills online. Online billing is easy and simple, consumers has to visit the official site of Tneb Chennai i.e "https://www.tnebnet.org/awp/login" and then login to consumer account. Tneb Chennai has devised a mechanism that allows every subscriber to create their own account with Tneb. Apart from this the agency provide online tariff calculator that aids costumers to calculate their amount according to the consumption.


   

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Tneb Chennai User Queries

Customer care male
S.n.rathnamNov 10, 2016

We have paid the sum of Rs. 1, 95, 735/- on 5. 10. 2016 through Axis Net banking. But it was not reflected in our Consumer account No. 296-004-110. Then we again paid Rs. 1, 95, 735/0 on 19. 10. 2016 which was reflected in the consumer account. The Axis Ban has already remitted to TNEB vide BID 522826988, User Name A-One Biz Solutions Pvt. Ltd. ITC No. 04-06-2008 PRN No. 092960041. Still today we do not know where the amount is. Kindly do the needful in order to pay the Electricity amount this month.

Reply
Customer care male
ShenbagavalliNov 02, 2016

We are staying in Velachery. When we tried to pay bill online, we aregetting a message stating that 'for normalising your disconnected account contact your section office'. Kindly activate the account for online payment. Customer num: 0927500423.

Reply
Customer care male
N ManivannanNov 01, 2016

I HAVE PAID THE BILL OF 990. 00 DATED 2. 10. 2016 THROUGH CREDIT CARD, FIST TIME TRANSACTION WAS FAILED AND I HAVE PAID SECOND TIME ALSO. SECOND TRANSACTION WAS SUCSESFULL. FROM MY ACCOUNT MONEY DEBITED TWICE. I HAVE CALLED YOUR COSTUMER CARE AND THEY TOLD ME THAT FAILED TRANSACTION AMOUNT WILL BE CREDITED TO ME WITHIN A WEEK BUT TILL TODAY I HAVE NOT RECIEVED THE AMOUNT. TODAY I HAVE CALLED LOT OF TIME BUT THERE IS NO RESPONCE FROM YOUR END.

Reply
Customer care male
V DuraipandianOct 19, 2016

Hello,

My TNEB consumer number is 092504811834. I have been paying the EB bill through online and I'm not using the EB card
From June 2016, reading is not generating in my online account. I have attached the screenshot of the same, please look into it and do the needful. Regards,
V Duraipandian
9972150955
9176517373.

Reply
Customer care male
Veeramayandi POct 15, 2016

Hallo sir, I am veeramayandi, my brother tneb services number :Chennai south, pour area, services number is0940401365 this service disconnected and meter remove, but not inform the meter, so please reconnection the service, please help me.

Reply
Customer care male
K. VaralakshmiOct 03, 2016

Card number 011133063132 in the name of R. Ragu. EB due amount was Rs. 3364/-. Today paid through net banking. A/c got debited, but it is not showing in the TNEB bill history. Amount is still showing as due to be paid. Kindly verify.

Reply
Customer care male
KannanSep 30, 2016

I am Kannan from taanjavur district tiruvaiyaru taluk avikarai village my cell no 9787073979 for 27. 9. 2016 night from 9o clock to morning 6o clock roughly) and 29. 9. 2016 night 9. 15 pm to till 12. 30 pm we do not have current we suffered severly oyt of mosquito bite we do not close oyr eyes a bit why so a severe current cut.

Reply
Customer care female
V NirmalaSep 19, 2016

I have Paid through canarabank online payment Rs. 2836/- on 19. 9. 2016. The amount was debited to my account and the bill was not processed. Kndly do the needful. V. NIRMALA

SERVICE CONNECTION NO; 01 077 017 080

eMAIL vnr1957@gmail.com.

Reply
Customer care male
S,mahadevanJul 31, 2016

Our TNEB bill for the period June-July 2016 not received till date. Our TNEB connection 09-225-013-468 in the name of Sri S. Mahadevan, address 46/3 new No: 35/3 "Laksun apartments" Trustpuram, Chennai 600024. Our above bill is not received till now. All other residents of this apartment have received the bill. We contacted the EB Office at Kodambakkam, Powerhouse, and they informed that there is a delay in the billing. We understand that the meter reading for all the residents were taken on 23. 07. 2016. But till date (31. 07. 2016) our bill is not updated. As there is only limited time for the bill payment, we request you to please update our latest bill immediately to avoid our anxiety. Thanking you, Yours faithfully, S. Mahadevan (Land Line: 044-23723093 mobile: 9840067623).

Reply
Customer care male
Narayana Swamy KJul 24, 2016

I paid my TNEB bill through bank of baroda gateway using my state bank debit card. To day 26/07/2016
i have got debit of rupees. 2003. But TANGEDCO have not received payment. Online my payemnt is shown as outstanding
my TNEB account number-09-568-016-2131
i have complained to statebank kodambakkam my account branch
my account number 10710516116.

Reply
Customer care male
Dinesh Kr ThakurJul 24, 2016

Contact number 8015744043
Consumer number 5700242218
On the Saturday(23/07/2016) I pay online bill, but confirmation email not came your side, my account said already dedicated amount Rs. 158. 38 from ICICI BANK. Please check and update or sand me email recipt.

Reply
Customer care male
Sagaya RoopanJul 19, 2016

Sir,
I am put up in No 8. G2, Arulmurugan Nagar, Old Pallavaram ch-117(Mobile - 9841716393) and in my building there are totally four residencs. One of the flat members are out of station and missed to pay their eb bill and hence persons from EB took the fuse carrier mistaken along with our common eb connection too though it was paid promptly. While i right now calling to the pallavarm eb office and explained them about their mistake. But they are given very poor and irresponsible response to take care today night with some electrician near by as they do not have the responsible person as of now to act.

Reply
Customer care female
Tripta Prkash SharmaJul 14, 2016

Consumer No. :: 09296007819 (Olympia Infratech Ltd.)
Complaint Reference number ::23299013072016

Name: Tripta Prakash Sharma
Mobile: 98915-93000

I have paid my pending dues on 12th July 2016, but still no electricity connection. I am 68 years old, Please Help. Regards.

Reply
Customer care male
BalasubramanianJul 07, 2016

My name is T. Balasubramanian I am residing at Maraimalai Nagar, Gudalur. I would like to bring to your kind notice that recently i am facing frequent current cut during night time and i have two kids with seven yr and 1. five Yr affecting sleep more a lot. I also contact respective EB office and there is no proper response. I need your help and involve in this issue to fix permanently.

Reply
Customer care male
P RavikumarJun 21, 2016

Consumer No :09031011280
I am paying my bills online. The bill amount is displaying as NIL for the last four months. I am unable to pay my bill. I have paid rupees 1030 as advance amount in the month of April 2016. I have contacted the local office they have informed that the amount is posted on 21/06/2016 and the same can be viewed after 4:30 PM. Still the problem is not resolved. The web site should carry provision to make a complaint as wellas customer care no to address these type of issues.

Reply
Customer care male
Shaik GhousepeerJun 20, 2016

Consumer No: 095510015286
My First reading was taken on 24/03/2014 for using ten units. After that i did not get any bills until 2016. Suddenly to my surprise i received a bill on June 2016 for using 5560 units and charged with Rs. 36141. I need to know why the bill was not sent bi monthly. If bill was not sent because of technical issue, how can you charge 5560 units in a slab rate of Rs. 6. six If i would have sent me bimonthly bills, i would have received my bills in the lower slab which would account to just Rs. 15000. Because of your mistake, I was supposed to pay 21000 extra. Please resolve my issue. I have already paid the amount to avoid disconnections.

Reply
Customer care male
Seshadri KJun 18, 2016

Sir, How to redeem the various deposits made when I decide to demolish the existing building and reconstruct. More so when I have two service connections and the procedure to follow to to get back the deposits for the service surrendered and to convert the existing residential serice to commercial and how the deposits are adjusted. Request reply to my email. Genaral procedure to follow at the time of demolition and reconstruction. 2. After clearing the dues for a particular cycle month for the vacant house same amount is billed for the subsequent cycle citing the reason door locked. For the next cycle again it is billed with some units consumed. For all the time I paid the bills, but how the refund will be effected for the excess amount paid.

Reply
Customer care male
M.s.natarajanJun 04, 2016

I paid an amount of Rs. 554 through ICICI Bank Internet Banking through TNEB Online payment site, at 16 hrs on 4th June 2016. My A/c No. Is 09:238018139 in the name of PARAMANANDAM. The transaction went through, my Bank has been debitted, but the receipt did not come. Instead a message "Service not completed. " came. Pl connect the payments and let me have the receipt.

Reply
Customer care male
P.s.ramasubramanianMay 21, 2016

Contact phone-9789016803
We have no power supply in our lift only, since 17/05/2016
"Krishna Mandir", 25/27, Thiruvengadam street, Mandaveli, Chennai-6000028. On enquiry over mobile number 9445850797, information was given that some breakdown was there elsewhere and power supply will resume automatically after rectification. On 20/05/2016, 6pm, again we contacted the above mobile and they replied that they will come within an hour to attend the fault. KONE, our lift company has already checked and informed that there is some looping in the power line. Kindly do the needful.

Reply
Tneb Chennai Customer Service Care Phone Number 265459
Venkatachalapathi MMay 20, 2016

Dear sir, I am Venkatachalapathi. I applied for the post of technical assistant in TNEB exam. The exam date on 22. 05. 16. Now the issue is I lost my registration number slip. But I have the bank challan only. Please help to me how to get my registration number.

Reply
Customer care male
Ramesh.aMay 17, 2016

Dear Sir

As i have paid my E. B. Bill on 09/05/16 for Rs. 3318/- through credit card through online, next day i have received one mail from TNEB that my amount has been roll back due to bank statement discrepancies. But till now the amount has not been rolled back. I contacted SBI Credit card section and they told me that TANGEDCO have to reverse the amount. Transaction Number: 21339140 Service No:064720200283. My contact mobile number:9894055038. Kindly reverse my amount of Rs. 3318.

Reply
Tneb Chennai Customer Service Care Phone Number 262768
GayathriApr 25, 2016

Hi i have been trying to pay our electricity bill via https://www. Tnebnet. Org/, but its staing that)Service not completed due to wrong operation / insufficient data. Please retry or contact customer support for assistance.). Please try to fix this issue we have been trying for past two days.

Reply
Tneb Chennai Customer Service Care Phone Number 262223
Thowbika BarveenApr 19, 2016

I have an account for paying my electricity bill at https://www. Tnebnet. Org/awp/login. But after logging in i could not find my bill or details or cant even pay the bill. It states no connectivity found. Kindly solve the issue.

Reply
Tneb Chennai Customer Service Care Phone Number 260534
Aubrey DcruzeApr 04, 2016

Helloconsumer number 050 009 1585 Madurai. I have registered as a new user and received the activation link. However, i am unable to log in. It keeps saying invalid credentials. The due date is 7th and i want to pay my bill today. please HelpDcruzeMadurai.

Reply
Tneb Chennai Customer Service Care Phone Number 260029
V.velumaniMar 30, 2016

Coconut tree branches of my neighbor house hanging over eb power line near my house, no:12, 4th street, nithyananda nagar, irumbuliyur, west tambaram. chennai 600 045. kindly arrange to cut the tree branchesthanking youv. velumani 8056219490, 7200816490, 044-22260119.

Reply
Tneb Chennai Customer Service Care Phone Number 256762
V.venkatasubramanianMar 05, 2016

Vaidyanathan Venkatasubramanian vvsmanian55@gmail.com
Mar two (3 days ago)

to TANGEDCO
I hope that the tariff for above units is Rs. 3. 00 upto 200 units, Rs. 4. 00 201 to 500 units and at Rs. 5. 75 per unit beyond 500 units. If so for first 200 units Rs. 600/- and 201 to 500 at Rs. 4. 00=1200/- and for another 40 units at Rs. 5. 75/-per unit is Rs. 40x5. 75=230/- thus totalling Rs. 600+1200+230+50=Rs. 2080/- But the above reading and charges shows 540 units Rs. 2394/-. I feel it is Rs. 314/- excess charged. Will it be possible to pay the actual charges or to pay the prescribed and get adjusted in the future bills. SC No. 24835289 Kindly reply.

Reply
Tneb Chennai Customer Service Care Phone Number 256761
V.venkatasubramanianMar 05, 2016

Vaidyanathan Venkatasubramanian vvsmanian55@gmail.com
Mar two (3 days ago)

to TANGEDCO
I hope that the tariff for above units is Rs. 3. 00 upto 200 units, Rs. 4. 00 201 to 500 units and at Rs. 5. 75 per unit beyond 500 units. If so for first 200 units Rs. 600/- and 201 to 500 at Rs. 4. 00=1200/- and for another 40 units at Rs. 5. 75/-per unit is Rs. 40x5. 75=230/- thus totalling Rs. 600+1200+230+50=Rs. 2080/- But the above reading and charges shows 540 units Rs. 2394/-. I feel it is Rs. 314/- excess charged. Will it be possible to pay the actual charges or to pay the prescribed and get adjusted in the future bills. Kindly reply.

Reply
Tneb Chennai Customer Service Care Phone Number 252935
Sathiyanarayanan CrJan 31, 2016

When I opened my TNEB login account, It shows "No Records Found". Because of this I am unable to pay my bill amounting to Rs. 730/-. Please resolve this issue to help me to pay the bill today itself. My Service No: 253-606-891, South, TN. Mobile No : 98846 85809.

Reply
Tneb Chennai Customer Service Care Phone Number 252934
Sathiyanarayanan CrJan 31, 2016

When I opened my TNEB login account, It shows "No Records Found". Because of this I am unable to pay my bill amounting to Rs. 730/-. Please resolve this issue to help me to pay the bill today itself. My Service No: 253-606-891, South, TN.

Reply
Customer care male
MohankumarDec 09, 2015

I have done the online payment of electricity bills today morning, but in one bill payment transaction the amount has been debited in the State Bank of India credit card, but still when i checked up in TNEB site payment due is showing. Message received as : Service Not Completed due to Wrong operation / insufficient data. Please tray or Contact support.

Reply
Tneb Chennai Customer Service Care Phone Number 247073
VasudevanDec 06, 2015

Dear sir, In Valluvar Salai, Arumbakkam, near Kirthi motors transformer opposite TNEB Distribution board short chicuit, there is no power supply for the last one week even though our area there is no water lacking in the ground. When ever we made compliment to EB they send only line man;, but nothing will happen. We staying in Valluvar salai and janakiram colony around 5000 families. Due to power failure totally affected. Please send technical team to resolve the issue asp.

Reply
Tneb Chennai Customer Service Care Phone Number 246527
VarunDec 01, 2015

I paid my electricity bill but it was showing that i haven't paid but money had been debited from my sbi account. the reference number is 104461381lg0bburgm1. i will provide the account statement of my sbi account for your reference.

Reply
Tneb Chennai Customer Service Care Phone Number 243889
Joseph AntonyNov 04, 2015

The Helpline rings and after connection the call is cut off from the helpline side. The online payment system is not working. After connection, one is not able to login. The previous months's payment is not showing. Something is seriously wrong.

Reply
Tneb Chennai Customer Service Care Phone Number 241263
Jasmine ParthasarathyOct 08, 2015

Past one years i have been paying my bill online. Today when i open my account i notice all my detail has been deleted. No account detail no payment detail. Seem some major issue with your database. For your reference attaching the screen short.

Reply
Tneb Chennai Customer Service Care Phone Number 239429
RamkumarSep 24, 2015

Consumer number is09287223994. I had never consumed units more than 460, but to my surprise this month (Sep 2015) my consumed units is 650. I trust there should be problem in meter reading. Rectify the same. Ramkumar 9884951906.

Reply
Tneb Chennai Customer Service Care Phone Number 236718
VadivelAug 28, 2015

Complaint ID : 16413221082015 for service number 09170031330 was registered on 21/08/2015 for reason of double payment, but as on date there is no refund or response from your side. Please check with concern and reply immediately.

Reply
Tneb Chennai Customer Service Care Phone Number 232431
Kamala KannanJul 15, 2015

We are residing at No. 65, Krishnappa Street, West Mambalam, Chennai-33 and we informed to Respective area supervisor on 12-07-15 about "Neutral supply Disconnected" at our home. But those supervisor and respective department does not give any response more than two days. Please tell me whom to report next higher level authority. Thanks, Kamala Kannan .

Reply
Tneb Chennai Customer Service Care Phone Number 230971
S ArulselvanJun 24, 2015

Dear Team, This is S Arulselvan my EB bill amount rupees 240/- last two times ipaid only 30, 20 respectively, i complied twise, but two dates beforechange the digital meter they charged rupees 240/-, this is too much, kindly put reasonable amt, Service No : 0223400361Do the needfulRegards, S Arulselvan 9962536677.

Reply
Tneb Chennai Customer Service Care Phone Number 229085
DheenuMay 28, 2015

Sir i am from ad colony Varpattu puddukottai dt in our village all the other areas are getting current except our ambitker st if we make a cal to the lineman and some other officer like as he told us that he will send a line man within a half hr, but there is no response. So please give as a solution for this Thank you Regards Varpattu ad colony people.

Reply
Customer care female
udaya priyaMar 06, 2015

As i paid my TNEB bill on 06/03/2015 in online of my service no 01216089105 and my name is subramonian. The amount of rupees 4226.00 is initially debited from MY Axis Bank my Axis bank account(Adyar- -Chennai- BRANCH) and its not credited to the TNEB. So for that again i paid the same amount and same Bank to TNEB. This time the amount is credited to TNEB. But the initial amount of rupees 4226. 00 is not credited to my bank account. I post a complaint to my bank. They told that there is no problem with us and also said that contact TNEB regarding this. Because payment is pending from your side only. Please take a necessary action regarding this complaint. Regards udaya priya - 8754373159

Reply
Customer care female
Suchishreesh PradhanMar 02, 2015

Dear Sir, I have made the payment today, i got the confirmation from my bank but not yet received the confirmation from TNEB, also it is not populating at on site bill history option. Please do confirm asap else i have to contact my bank. Account number is 249212188. Consumer name - G.SRIKANTH.

Reply
Customer care male
DhamuMar 01, 2015

I have paid the EB bill on online for the service number 09570010554. Amount has been debited from my account. But still in online it is showing as due Amount is not paid. Can you please check and revert, due date is tomorrow. I confirmed with bank also transaction was successful reference number given from bank is 09570010554;77421270;600211;AXI;02;2015.

Reply
Customer care male
Senthil NathanDec 31, 2014

As i paid my TNEB bill on 22/12/2014 in online of my service no 0927 500 4308 and my name is RAGUPATHY. The amount of rupees 460. 00 is initially debited from MY Axis Bank my Axis bank account(Anna Nagar -Chennai- BRANCH) and its not credited to the TNEB. So for that again i paid the same amount and same Bank to TNEB. This time the amount is credited to TNEB. But the initial amount of rupees 460. 00 is not credited to my bank account. I post a complaint to my bank. They told that there is no problem with us and also said that contact TNEB regarding this. Because payment is pending from your side only. Please take a necessary action regarding this complaint. Regards Senthilnathan 919994161077.

Reply
Customer care female
FaizathulmuniraDec 25, 2014

I received the email on 25th of December 2014, stating that my service connection number "010260021055" is transferred into a new number "01026042134". So i required the reason and i would like to know what need to be done for further transaction. Kindly Revert as soon as possible.

Reply
Customer care female
Jyoti SunderDec 24, 2014

I have registered for online payment and got username and pw word through my email. When I try to make online payment by logging in, I am not able to reach payment portal. My user name jyotisunder; password=jyoti1980; I have two consumer Numbers Viz 09-428002315/4280021165; my name and email ID are given pl guide me immediately.

Reply
Customer care female
VidhyaDec 22, 2014

Am new to the rented house, but the EB online payment is already registered in someothers name, when i tried registering as a new user it highlights that it is already registered bu an email will be sent to the old person who was using then after seven days it will be deactivated and i can create my own,, but its almost more that three weeks still i did not receive any mail for TNEB.

Reply
Customer care male
saikumarDec 19, 2014

I paid my electric bill via Axis bank to my service number 05-226-013-71 on 18/12/2014. Rupees 1007. 00 has been debited in my account. But still the amount in my service number. But not in bending. How to solve this. I did not repay.

Reply
Customer care male
JayaramanDec 18, 2014

As i paid my TNEB bill on 27/11/2014 in online of my service no 04 505 002 1483 and my name is Jayaraman. The amount of rupees 120. 00 is initially debited from my canara bank account(RASIPURAM BRANCH) and its not credited to the TNEB. So for that again i paid the same amount to TNEB. This time the amount is credited to TNEB. But the initial amount of rupees 120. 00 is not credited to my bank account. I post a complaint to my bank. They told that there is no problem with us and also said that contact TNEB regarding this. Because payment is pending from your side only. Please take a necessary action regarding this complaint. Regards
Jayaraman
919442123188.

Reply
Customer care male
Pradeep VDec 15, 2014

I have paid the EB bill on online for the service number 03183001894. Amount has been debited from my account. But still in online it is showing as due Amount is not paid. Can you please check and revert, due date is tommorow.

Reply
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