Shopclues Gurgaon Customer Care Number Complaints and Reviews
Mr. kunal nasra Says Nov 20, 2014
My self Kunal nasra and my four orders has not completed yet. Order numbers are 2949530,24646151,24738613,27167369.Please complete my all orders or refund the full payment which deduct from my visa credit card immediately.
Mr. Pulkit Nagpal Says Nov 20, 2014
Order ID is 23194645, return ID is 519443.
Return was picked up two weeks back. No update yet on refund status, I have been calling sending mails, but your pathetic customer care can not handle one simple query. Every time i get same reply that "my query is closed, and has been forwarded to concerned department" No escalation matrix, no grievance cell nothing. Once i get over with this one i will never use myself or recommend ShopClues to any one.
Ms. Deepa Says Nov 19, 2014
I am trying to reach customer care number from last two days, it never get connected to the person.
Mr. A K Bhaskar Says Nov 18, 2014
Order number 24916803 was placed for Sports Aluminium 600ml Water Bottle Code: 2838198 on 27th Oct 2014. On 18. 11. 2014 I received SMS from Shopclues confirming closing of the order. Date of dispatch and delivery is shown as 18. 11. 2014. It has not been delivered to me till date. Please look into the matter and get my order delivered.
Mr. Rajkumar Says Nov 18, 2014
I have already pay for this item by debit card, but dotzot delivery boy demanding to me for cash 13999 what the problem i was paid to you
Mr. D.kurmarao Says Nov 15, 2014
This product 25082741 has not received still. I have ordered this product date on 28th of October 14.
Mr. Arvind Jaiswal Says Nov 15, 2014
Dear Sir. I have purchased one watch 07th of November 2014 from Shopclues and My order is 25960373. But that order has been canceled on 9th of November some problem, but some cancel amount not create my account. So please check order Number. Why did not create my some amount.
Mr. B.gopal Says Nov 14, 2014
I ordered Kids About this product- Fordable Kids Mini Scooter With Brakes And Bell Specific, but i got different low cost scooter. If you not responding my message i will put on case why because i purchase one type scooter, but you send another low cost send to me. My order number is 25305149. I have each documents and proofs.
Ms. Rainika Says Nov 13, 2014
I ordered Nova two in one hair curler and straightener. My order number is 25665959. I did not receive it till due date of delivery. please deliver it fast.
Mr. Subramaniyan Says Nov 13, 2014
I have ordered multi color umbrella on 23th October 2014 at Shopclues.com. The product has not delivered until now. I'm contacting customer care for more than two weeks. They are saying only the answer "We are forwarding your request to the concern team" an every time when I am contacting. My order number is 24431639.
Mr. Subramaniyan Says Nov 13, 2014
I have ordered raincoat in Shopclues.com. But they have delivered Air Freshner unused product.
Ms. ruchi gaba Says Nov 12, 2014
I received a prepaid courier from bd-deal with order number 25722311. It was two tempered glass screen guard protector for two smart phones. One is for Moto g and other is for Samsung s 4. I received courier. but i didn't get product. Your chief executive are not responding by calling. Please return my cash or give delivery of particular product. It is just like breaking trust of customers. And another courier of order number 25722315, still did not received.
Mr. Mohandoss Says Nov 12, 2014
I have ordered a material (reference: 700001275098) on 17. 10. 2014 and expected delivery date was 04. 11.2014. Till date i
do not receive the material.
Mr. Ahin Nandi Says Nov 12, 2014
I have ordered a material (reference: 24204259) on 21.10. 2014. Expected delivery date was 01.11.2014. Till date i do not receive the material.
Ms. Sanjana Says Nov 12, 2014
How can you send your such a third class product. I want to refund this garbage and want my money back.
Mr. Naveen Says Nov 11, 2014
I want to return my order, please give me your customer care number. The order ID is 25979405.
Mr. Pradyumna Pradhan Says Nov 11, 2014
My order number 25319683 is received it should receive between 7th of November to 10th of November 2014.
Mr. Hitanshu Says Nov 11, 2014
I have purchased Beats earphone, but it is not working. I requested you to please replace this product, but yet has not replaced this product. My order ID :25043355
return ID :-569587.
Mr. Kamal Says Nov 10, 2014
Your website management is too ridiculous. Whenever, i am trying to contact your customer care number, no one is replying me. Even no one is picking my call. I will never purchase from your store and i will never recommend to anyone. I ordered for gym home pack and my order number is 25280897 and tracking number is 40466390. As soon as possible contact me.
Ms. Aanchal Pundir Says Nov 10, 2014
Nobody picking up the calls. I'm trying many times no response till now.
Mr. k.suvibabu Says Nov 10, 2014
Sir, i have two spy pen camera, order number is 22632581 one spy pen camera manufacturing defect. Please return my payment. Mobile number is 9043839035, 9843891186.
Mr. Yash Swarup Says Nov 08, 2014
Regarding my order number 22415451. I got an email from orders@shopclues. com that i got my order. This was wrong emailed by you to me and misguided message sent by you. if your company is not competent to expedite the orders. please return money.
Mr. Yash Swarup Says Nov 08, 2014
My order number is 22415451 and 25480575not delivered to me till date. If you are not competent to expedite the same, please return my money.
Mr. Anjani Singh Says Nov 08, 2014
My order number 24995245 was ordered on 27th of October, but still it is not delivered till 8th of November. Why?
Ms. Arpitha Shetty Says Nov 07, 2014
Please give me the number. This number is not working. I want a reverse pick up as early as possible. Please.
Mr. dhanapal Says Nov 07, 2014
My order number is 22696715 and 22311249. This order is canceled on 18th of October. But no refund of my money please help me.
Mr. Shekar Says Nov 05, 2014
I have not received order number 24917599 but status shows already Delivered.
Mr. Anil Chandra Says Nov 04, 2014
My order has not delivered yet. I am waiting from more than two weeks. I want it within 48 hours, otherwise please cancel my order. My order number is 23638007.
Ms. Aman Saini Says Nov 04, 2014
I have placed order of Stylish Table Alarm Clock Code number is 4339764.Order number is 24949195. But I have Received wrong order. Kindly send my order or return my money. Thanks.
Mr. Arun Says Nov 04, 2014
I ordered one Adidas socks, but i did not get any courier.
Mr. Sushil Kumar Says Nov 03, 2014
I have placed order of double bed sheet order number 22627721 Ack number 69162200785. But I have not Received order. Kindly send my order or return my money Thanks.
Mr. dinesh Says Nov 02, 2014
I received a damaged product. Order number is 24863011.Regards Dinesh9611248887
Ms. Lakshmi Says Nov 02, 2014
Order number is 24937839.What is my order status?It is more than a week, i have ordered.
Mr. Avinash Says Nov 02, 2014
I have been following up Shopclues and blue dart since last seven days, but i am not getting any reply regarding my order number 23971107 on dated 19th of October 2014, which is showing as Complete in Shopclues account. Though, it is not delivered till now, was Attached with the blue dart tracking file, which is also showing pending since 28th of October 2014. Please follow up for immediate delivery. This is really very bad experience with "Shopclues". Hope to hear early response. Though, I also called shopclues and was on waiting for almost 30 minutes on 1st of November 2014 and none of your executive came on call. Please look into the matter seriously.
Mr. Saurabh Says Nov 01, 2014
Which number you have taken? It never gets connected on time, when required. Please improve you customer support team and provide better support.
Mr. Sumit Garg Says Nov 01, 2014
Worst experience. Order number is 22549591. The order was placed on 10th of October and according to the website the same was shipped on 17th of October. Today is 1st of November and it has not reached to me. Customer Care says that now they cannot cancel the order as this has been already shipped. Courier partner says that they have not received the package. Sending emails does not work. Calling customer care does not work as you have to wait for 15 to 20 minutes to talk to them.I on call with them for 36 minutes now and they do not have time to answer my call.
Mr. Mahesh Kumar Says Nov 01, 2014
my order number is 25076837. I request for refund of it, because the order is so late delivered and it is damaged product. So, i want refund my value RS 1669. My account detail is given belowMahesh Kumar GARHWALAccount number is 62305312640IFSC SBHY0020149BRANCH REC WARANGAL NIT CAMPUSI am so troubled with this order. So help me as soon as possible.I want only REFUND.
Mr. Vishnu Pawaskar Says Nov 01, 2014
my order number is 24604025 for endura mass weight gainer chocolate not received till date. Please give information about this order and kindly deliver this product.
Mr. Sumit Shivanand Says Nov 01, 2014
I have ordered a watch of Armani. There have been delayed in my order that is of ten days as of now and i have not received my product till now. Also the customer care number is not working. They are not responding to me at all. If i will not receive my order than i will have to fire a case against them. And my father is working in labour department as labour commissioner, so i will have to go through my limits in the address of Shopclues center. So please response as early as possible. 9917719969.
Mr. Ashish Aawlekar Says Nov 01, 2014
My order has been not delivered. I am waiting from three weeks and i want my product in 48 hours. My first order number is 21929073 and second order number is 23504714 (order name is BUY ONE GET ONE FREE 5600MAH POWER BANK).
Ms. Kalpana Singh Says Oct 31, 2014
This is Kalpana Singh, I want my money back. I am sending so many mails regarding this issue, but yet have not received any response from your side. Kindly note my order id-4955943 and see my order history. You will find that return process is complete, but yet has not get my money back. Kindly send my money back as soon as possible. Kalpana Singh9823945455.
Mr. Narasimha Says Oct 30, 2014
Dear Shopclues Team, I have Ordered a Product in Shopclues on 15-10-2014. My order number would be 23361653 and i got this product on 25-10-2014. When i open this product, it was dammaged inside and broken pieces also inside the packing itself. I requested for replacement of same product on 26-10-2014. Till now i didn't get any confirmation mail or message from you. Also too much delay in delivery of the product. Initially it was taken 5 to 6 days now it's became more than 12 days. Please do the needful in this regards.
Mr. Biyani Pavan Kumar Says Oct 30, 2014
I have ordered one product from 15 days back, till now i have not received my order. Following with the order number 23374349. Is this the way you deal with customer? It is very bad review to your site. I need my order with in 48 hours or else i will file a case in consumer court.
Mr. dhanapal Says Oct 30, 2014
My product code is 5217848. Order number 22696715 is canceled. My amount is debited. But no refund of money in my account. Please help me.
Mr. Mayank Tiwari Says Oct 29, 2014
My order has been not delivered. I am waiting from two weeks. I want it with in 48 hours. Please chick it. My order number is 23651369.
Mr. Parveen Says Oct 29, 2014
I want to sale my products on Shopclues. I have electronics store.
Mr. Rajendra Prasad Kuliyal Says Oct 29, 2014
I have booked my order number 24197505 ,24197503, 24197501 and i paid full payment to shop clue Gurgaon. But has not not received any product. please send me immediately.Rajendra Prasad.9910530189.
Mr. Dhanapal Says Oct 29, 2014
My order number-22696715 product code5217848 is cancelled. But not refund of money in my account. Pls help me.
Mr. Dhanapal Says Oct 29, 2014
My order number 22696715 is canceled. But has not refund of money in my account. Please help me.
Mr. Dushyant Kumar Sharma Says Oct 28, 2014
Please provide my ordered item or refund my amount. My Order number 23679699. Order Date is 18/10/2014.
Ms. Shireen Kasim Says Oct 27, 2014
My order has not delivered yet. I am waiting from two weeks. I want it within 48 hours, other wise please cancel my order.
Ms. Sonam Samajpati Says Oct 27, 2014
Order numbers 23297557, 23297555 has been ordered on 15th of October, but shipped has not been done yet. The stuffs that has been ordered are for health issues, I really do not understand, it has been almost 12 days. The customer care number you have provided is wrong, never gets connected and has one missing digit. No response from the email also. Will be my last shopping from your site? Resolve the issue at the earliest. Thanks for NOTHING.Sonam.
Mr. ajay singh Says Oct 27, 2014
My order of Mens belt is not sent by you. I have booked my order from 15 days ago. Your help line number 01244414888 is fake. Please check it.
Mr. Sudipta Pal Says Oct 27, 2014
I have ordered in Shopclues, but for the network problem. I want to cancel my oder. My order number is 24773361,24838061,24839197.
Mr. Sukhwinder Singh Says Oct 26, 2014
Recently, I placed an order for Samsung 32 INCHES LED TV, but when i have paid the amount of rupees 19057 and it says that the order didn't complete, but money has been deducted from my account. My order number is 24520067. My request for you is that please process my order or refund my money.
Mr. Ranjan Says Oct 26, 2014
I have booked Sony head phone two times. I have paid two times through net banking State Bank of India 188 and 188 order conformed. First order number is 24497077 and second order number has not received. I have not received order from long time. Please return my money.
Mr. Vijay Mishra Says Oct 26, 2014
I have not got my order number 24135179, till now. So please call me on my cell to resolve the problem or send the refund in my account as early as possible.
Mr. Rasendra Pathak Says Oct 24, 2014
I have ordered OEM X2-02 full multimedia mobile phone last week dated on 14th of October 2014, but still it has not been received. Already eight days are over from order date. Please call me.
Mr. S.hari Prabhu Says Oct 22, 2014
I have placed an universal bike cover. When i done first time it has not been placed. So i placed again now i have two orders. So i want to cancel my one order. Please cancel, MY ORDER Number is 24295561. Please cancel it.
Ms. Vimala Says Oct 21, 2014
I have ordered for Devante (Subway Series) Hero one Dual SIM Multimedia Mobile order number 23324851 on 15th of October. I paid through debit card. I received the same today 21.10.2014, but the mobile is not getting switch on. Kindly response me by today 9.00pm for this or further action will be taken from our side.
Mr. Krishna Says Oct 21, 2014
Order number is 23251591. Order was damaged, when i have received order from merchant. Please refund the money as soon as possible.
Mr. Pawan Says Oct 20, 2014
I ordered on 15/10/2014, but till now, i have not received my order. My money was deducted. What is the problem. My order number is 23143151.
Mr. Avinash Says Oct 20, 2014
If i call, nobody will receive the call, only waste of my currency. My order number is 23862635. when will i get my refund.
Mr. Avinash Says Oct 20, 2014
My order number is 23862635, when will i get my refund.
Mr. Devi Prasan Tripathy Says Oct 20, 2014
I ordered on 10/10/2014, but till now, i have not received my order, my money was deducted. What is the problem. My order number is 22575293.
Mr. Santhosh Says Oct 20, 2014
I have ordered a flip flop from Shopclues. They delivered the product of size seven, but i ordered size ten. Please replace my product with the size ten. My shipping address: No eight Nehru Street, Opposite to Ebay Paypal it park, Sholinganallur, Chennai-600119. Tamil Nadu. Cell-91-9597957104.
Mr. Sridhar V Says Oct 19, 2014
I have ordered two products today. That product can contain combine product. Order number is 23793085. When i checked my order history and order status is showing checkout incomplete. Amount of rupees 134 has been debited in my account. Please process my order and solve my issue immediately. Thank you.
Mr. Rishabh Pandey Says Oct 18, 2014
I am not getting any information related to my order placed on 15th of October about a water proof bike cover. My order number is 23302425.
Ms. Akriti Says Oct 18, 2014
My order ID 23079195 for tummy trimmer (rubber) has not yet shipped. I am very disappointed with your customer helpline number and the delay, which is done in delivery.
Mr. Ankur Goel Says Oct 18, 2014
I have booked a order with order number 23248321 and got also the tracking number, but till date i haven't received my order. When i called your Gurgaon customer care number that phone is not connected. Please do the needful on urgent basis. I need my product as soon as possible as i have to gift to someone. RegardsAnkur 9810424619.
Mr. Parveen Kumar Says Oct 18, 2014
This is Parveen Kumar. I have bought a set of Iliv Towelset of two. I didn't receive any product, but your team has closed my order. Why? Yet i have already paid your product cost through net banking. I am trying to connect a call of your number, but always your no response and reply is that "this time network is busy, please call after some time". Please refund my money or deliver my product. My order detail is given below: Order date is 10th of October 2014.Order number is 22510563. Amount paid: 179. Order status: shipped.
Mr. Navin Sinha Says Oct 18, 2014
Please let me know about my order number is 23076827. I am not getting any response.
Mr. Eajaz Ahmad Says Oct 18, 2014
My Shopclues order number is 20387673. I had ordered ten desktop computer (CPU with monitor included CD ROM), but i have not received the complete order. I have received only five monitors, Ten CPU and in which one is not working and in all CPU CD-Rom is missing. I have been cheated, because on my account, on your website it is showing order is completed, which is not true. I regularly use to buy from Shopclues, but now i think i have been cheated. If i do not get my complete order.
Ms. Namrata Says Oct 17, 2014
Sir i have to return the product, because the colour and finishing of the product is not good. So please kindly call us to resolve the problem
order number -22424913.
Mr. Abhishek Says Oct 16, 2014
Very bad. I made numbers of calls, but nobody responded and line was always busy. I have ordered headphones and i got the confirmation message, but didn't got order in my order history. My money was also deducted. Please refund my money back as soon as possible.
Mr. bharath Says Oct 16, 2014
I have ordered BSNL mobile and non stick cookware last week, but still it has not dispatched. Already eight days over from order date. Please call me.
Mr. Kausik Chakraborty Says Oct 16, 2014
Please let me know about my order number 21639901 and 22914961. I am not getting any response.
Mr. Suresh Kumar Says Oct 16, 2014
Sir,I am feeling myself harassed. I ordered HTC One X 32 GB mobile online payment made rupees 13990, order number 14079119 on 23th of May 2014. Set has manufacturing defect. It was reverse picked up from my Nagpur address and was delivered with order number 16465300. Which was the same set which was reverse picked up and has manufacturing defect. Again it was reverse picked up and same set was delivered to me saying that i have got it repaired from local market which is fake. Same set went twice to you and been repaired at or service center and delivered to as replaced set. How can it be possible. Kindly find the solution. Waiting for your response.
Ms. Dc Says Oct 16, 2014
This was the first cheap class product(infra red lamp) which i received. The bulb was not fitted in the lamp so as soon as we opened the packet it fell down and broke. The wire was damaged, good enough to give shock to any one. When we called the number mentioned on the packet (Anupam-09818930423), he mentioned that he can not help. We need to buy another product. What was that solution? when i wrote on your website my feedback for this product it was never displayed. When i am trying to upload a snap of the product the space provided is so less that it cannot be uploaded. No contact number is provided on the site to call you guys. I want my refund as money do not grow on tress and the products sent are cheap class damaged products with pathetic packaging and no refund is made. I am looking forward for a prompt reply along with my refund.
Mr. srinusukanya Says Oct 16, 2014
I have ordered shirts online order number 22484417 on 09/10/14 and payment successfuly through net banking, but not got any message from you and also do not get delivered date and payment successful messages. Till now so please inform to me about order details as quickly as possible.
Mr. Rohit Tiwari Says Oct 16, 2014
I have tried many times for calling, but call is not responding.
Please give correct contact number.
Mr. Kashyap Bansal Says Oct 16, 2014
I placed an order for Paco Rabanne lady million edp perfume on 5th of October 2014. My order number is 21862669. As per the message sent to me, the order got shipped on 9th of October,2014 with shipment number 711394411 and the expected date of delivery was 13th October, 2014. I still have not received my order and when i tried to call on your customer care number, each time i have to heard the pre-recorded message with no further response regarding the delivery. No body receives to respond. I tried to track the order, but it is still showing dispatched.
Please get my problem resolved as soon as possible.
This kind of service is not expected from a company like yours.
Ms. Apurava Says Oct 16, 2014
First of all your customer care number 01244414888 is not reachable. I am trying to call from last four days, but every time the routes are seeming busy.
Ms. Jayanthi Says Oct 15, 2014
I put the order for pretty 24 pieces cutlery set quantity one in rupees 236, but you sent the wrong order. Please call me my mobile number 9444395177. I want return the order.
Mr. Abhijit Kumar Das Says Oct 15, 2014
Seller has given significantly different from the description given by the merchant.
I want gas stove with marble finish (3 burner automatic gas stove with marble finish) black one and he has given steel mat farnish. I spoke with seller (09811283735) and he told that he will replace with black marble gas oven.
Order number is 21630893, Date of order - 30th September of 2014, 07:37 pm.
If you need any thing more to me than you can call me in 09832179111/09832665874 number. Please replace it urgent.
Mr. Mukesh Panchal Says Oct 14, 2014
We are trying from so long time to contact the customer support person, but there is no response from them side, only we are hearing the engage tone. We are trying from one hours continue, but only the engage tone we are hearing
So please make us easy to contact support team.
Our merchant ID is 115389.
We want to bought the coroget box 3. 2x3x7. 5inch (100) and 3. 2x3x10inch (100), so please delivery the item at our office address.
Shop number 25 Ghanshyam complex,
Near Chandlodiya bridge
Contact number 9377673579
Please reply us soon
Waiting for your writing
Thanks and regards
Ms. Praneetha Challa Says Oct 14, 2014
I had ordered Tommy Hilfiger wallet. The quality of was really disgusting. I want to return the product, but I was not able to reach you on call. My order number is 21921721. Please send me a reply with solution.
Mr. Mohan Achari Says Oct 14, 2014
I have ordered American tourist bag. Order number is 22229595. I have checked the status and it is shown address not found.
I have mentioned correct address only.
The address is :
Av complex room no:103,
Opposite oasis school,
Pin code : 500008 Contact number : 8978392420
Please send the order for above address.
Mr. Asif Khan Says Oct 13, 2014
I had purchased lotto shoes from shopclues.com website on 2nd of October 2014, i received the same on 9th of October 2014. I paid rupees 699 after discount of rupees 1000.
Order number- 21699745
I had ordered eight number shoe as i wear eight number only.
When i received the shoes they were very tight and uncomfortable and also there was no shoe number mentioned on them, the number was mentioned only on box.
The very next day i asked them to return, but they declined my return request saying that as per return policy whatever number has been asked and when same number is delivered then we do not return that product. Moreover they do not pick up the phone i have to be on line for ten minute at least every time i call. Their server is always down so whenever anyone comes online from customer service he/she asks me to call after some time as server is slow.
They do not have courtesy to even call back.
Please sir, I request you to look into the matter and help me in solving my problem.
Mr. Vijay Bansal Says Oct 13, 2014
I have received the bottles from Shopclues, but without gel in the same. Kindly provide me details that why right product is not given to me.
Thanks and regards
Bansal and company
Mr. Si Naqvi Says Oct 13, 2014
Beware of Shopclues hand in gloves with duplicate sellers.
One of the most bogus online companies in India. They do not advertise any proper toll free number and customers are left to fend for themselves.
All other online shopping sites have easy return policies if customer is not satisfied with product.
In my case order number 19283481. I was given a duplicate perfume, but Shopclues shrugged off their responsibility stating that seller had rejected my request for refund.
Shopclues appear to be hand in gloves with such unscrupulous sellers who palm off duplicates as originals with no return policy being supported by Shopclues.
Duplicate perfume is still with me. I cannot use it.
Mr. Shubham Says Oct 12, 2014
Order number 22366963. Ordered on 8/10/14 not delivered yet. Please tell me its current status.
Ms. Shweta Says Oct 11, 2014
I have placed ice cream maker. My order number is 22161441.
The product that i received is defective. It is creaked from bottom and top. Please replace the product. I called the customer care, but not able to talk to them.
Mr. Sundharesan.k Says Oct 11, 2014
I am Sundharesan. K
I had ordered one Micromax battery before four days, but i did not get battery still. My order number is 22184329.
Mr. Aditya Gupta Says Oct 11, 2014
After dialing number a computerized voice says the number you are dialing can not be connected at this moment.
Mr. A. C. Fernandez Says Oct 11, 2014
Your contact number is 01244414888 cannot be reached. I have tried many times. does the number Exist or just to befool the customers?
Ms. Richa Goyal Says Sep 30, 2014
I want to replace my order number:- 20964679 as it is in damaged condition. I am trying to reach you, but no response.
Mr. Anoj Kumar Says Sep 29, 2014
Dear sir/ madam,
We have received the above product from your corporation from order number 20814971, but when have tried to use the product one hole is found on the bottom of the bucket.
Hence, you are requested to replace the above product to continue our relationship.
Ms. Rani Jayashree Says Sep 18, 2014
I ordered a kurta on 12 September 2014. Order number is 20248931. I received the parcel yesterday (17 September 2014) which is not at all the model which i have ordered. I just received some other model kurta in same color. Really this is unfair and unacceptable. I am disappointed with shopclues service. Either i want the model which i ordered to be resend, otherwise i want my money back. Kindly take this as my complaint and do the needful.
Ms. Bhargavi Says Sep 17, 2014
My name is bhargavi, i am ordered lava iris black colour phone my order number is 19810395 date September 05 onwards, but still i am not receive the mobile,so please tell me the status,my phone number 8121415193.