On 14th August 2016, I recharged my Reliance internet modem for Rs. 399/. But after recharge, a message appears on the screen, mentioning that the modem to be changed. Contact the nearest reliance office. Now we are not in a position to use the present USB modem. My reliance Internet connection No. Is 9347622414. I have been using this modem for the last six years. When contacted reliance office in Thrissur, they told us to buy the new modem which is costing Rs. 1500/. When we asked whether the recharge amount will be carried forward to the new modem, they said they do not know; and the modem is available in Reliance main store. Please confirm the recharge amount will be added to the new modem and will have a validity of 28 days from the date of purchase of modem. Please let us know the address of Reliance office in Thrissur (Kerala) where I can purchase new modem
Thanks and best regards. L. Stephen .