Paytm Customer Care Information & Exploration

+91 12 0477 0770   Call By Skype
Paytm Mobile Solutions Pvt. Ltd., B-121, Sector-5, Noida, Uttar Pradesh, India.care@paytm.comwww.paytm.com

Physical Location

Loading Map, Please Wait......
Is Your Problem Solved by Customer Care Executive? If Not, Post Your Problem Here
If the contact information is incorrect, please let us know Here

Paytm Exploration


For General Support / Inquiries: 1800-1800-1234

Country Wide Helpline Number Of Paytm in India: 0120-3062244
Email: feedback@paytm.com

Paytm Headquarters Contact Details


Phone Number: +91-120-4770770

Additional Phone Number: 9555123123
Fax: +91-120-4770771
Email: info@one97.com
Address: B-121, Sector 5, Noida - 201 301, India

Regional Offices Detail


Bangalore
Phone: +91 80 41237197
Address: 144/533, 2nd floor, 22nd main, 150 Feet Ring Road, HSR Layout
1st Sector (AGARA), Bangalore - 560102


Chennai
Phone: +91 44 24350197
Address: II Floor, Balammal Building, No 33, Burkit Road, T Nagar,
Chennai - 600 017


Mumbai
Phone: +91 22 26133197
Address: IV Floor, Enterprise Centre, Domestic Airport, Next to Orchid,
Hotel Vile Parle East, Mumbai - 400 099


Kolkata
Phone: +91 33 40005197
Address: GN 31, 4th Floor, Benfish Tower, Salt Lake, Sector 5,
Kolkata - 700 091


Toronto
Phone: +91 33 40005197
Address: 36 Watercress Ct, Kitchener N2E 3S8, Ontario - 519, Canada

Paytm Application


Paytm also offers an application that can be easily installed on all types of phones which include Windows phones, iOS and Android phones. The company maintains its website and also provides customer care service in any case. Paytm also works for bus tickets. Paytm provides service to almost all India cities like Andhra Pradesh, Bangalore, Chennai, Delhi, Gurgaon, Gujarat, Hyderabad, Kolkata, Mumbai, Noida, Pune, Rajasthan.

Services Delivered


Paytm is a modern day concept of Web based market that render variety of services ranging From online shopping to Data cards. Some of the Highlights of Paytm are as fallows:

  • Online Shopping: The Wallet permits users to shop online by using Paytm money. Paytm provide excess to all the online shopping Platforms and user can purchase any desired product. Paytm online shopping market provide Bags, Home appliances, Mobile phone, Shoes and dress materials. Paytm Market offer shopping Benefits as well on the purchase of products.

  • Mobile Recharges: Paytm Wallet can be used as credit card if You have to recharge your mobile number just go through Paytm. Paytm allows its users to recharge any mobile numbers online just enter the recharge options and pay money from the Paytm wallet.
  • Data Card Recharges: The Paytm also provide the luxury of recharging Data cards of TV's and Internet. All the user needs to do is just select the option of data card recharge and pay amount from Paytm Wallet. Now You don't need to go anywhere for recharging just assure sufficient balance of Paytm Wallet.

  • Discount Coupons: Paytm always assures cash back offers on every deal and also provide coupons on the use of its application. Paytm provide some amount over sharing its application and also on download.

  • Metro Recharge: The resident of Mumbia can enjoy additional feature of Paytm as Paytm India allows them to recharge their Metro Cards and enjoy joyful travel of Metro.

Security Information


Most of us are hesitant to download any application as it may involve risks, but Paytm is fully secure and safe to use. Paytm India assure that at the time of first login, your device gets authorized. Paytm has devised a security system called as (OTP). The OTP assures that the information provided remain confidential. On download of application every user receives a OTP code and before login into Paytm account users are asked to provide the same OTP code. In case if any unauthorized devices is used to login the Paytm account it will automatically ask for OTP code.

Know More About Paytm


Paytm is an Indian based website portal. The website deals in recharge service for all kinds of mobile service operators. Paytm.com is an attempt to give a risk-free, easy and efficient moderate for mobile users to recharge their prepaid mobile phone and get unique offers or deals. The website serves services to over 3 million users in a month and it is listed on 3rd position among of other similar companies. Its registered office is located in New Delhi at 1st Floor Devika Tower, Nehru Place.

Paytm is an easy and convenient way to recharge and online payments. Paytm provides online recharge for all mobile operators such as Airtel, Vodafone, Reliance, Idea, Tata Indicom, Aircel, Uninor, Videocon, Virgin Mobile, BSNL, MTNL and TATA Docomo, etc. Paytm is also a best option to pay postpaid bills, electricity bills, Data Card Recharges, Data Card Bill Payments, Landline Bill Payments and Gas Bill Payments.


Post Your Query

Query
  
Name
Email Address
Your Photo
(Optional)
Screenshot
(Optional)
Gender
Male
Female
Image Text
Customer care captcha
Allcustomercarenumbers.com Advertisements
snapDeal Banner

Paytm User Queries

Customer care male
Akshit KumarDec 08, 2016

Complaint
I Akshit Kumar , Paytm Id 9915028477 transferd Rs. 2600/- to Deepika Kapoor Paytm Id 9878257393; wallet Txn ID 4073859593 dated27/11/2016
Deepika kapoor received the SMS massage for the same, but the amount was not added to her Paytm wallet. Screen shots are attached.

Reply
Customer care male
arorasatishkumar@yahoo.comDec 07, 2016

My Paytm ID 9878257393
I have more thanRs.2000 in paytm wallet;but it is showing Zero balance.When I try to open passbook it shows
Sorry, some error while fetching Paytm Cash history.
Please do the needful.

Reply
Customer care male
mmanojkumar1515@gmail.comDec 05, 2016

Sir today I added money in my paytm wallet two times (3388 and 3488) and it says transaction successfull but I didn''t received any amount yet.Please Sir help me soon or contact me.

Reply
Customer care male
rifatjahan19march@gmail.comDec 04, 2016

Sir my account deducted balance sir please sir refund my balance transaction is showing successfully but balance not received another account plz return my balance plz and ardently contact me please 9584620963 I have no customer care no. Of paytm please contact me transaction date is 24-06-2016

Reply
Customer care female
Rifat JahanDec 04, 2016

Sir my account deducted balance sir and transaction is showing Successfully, but balance not received another account sir please sir refund my balance sir please sir I have in problem sir please sir refund my balance transaction is date is 24-11-2016 sir Complete ten days sir refund my money
rifatjahan19March@gmail.com.

Reply
Customer care male
Neaz Ahmed IraqiNov 24, 2016

I wanted to send money to my bhabhi rupees 4000 for personal expance. So first time i entered the mobile number of my bhabhi--9883437367 and software asked for ener. When i enterd. My money got deducted from my account. rupees 4000/. I want to send this 4000/ to my bhabhi her account number is in united bank of India. And account number is. 0088010175447. Her name is Anjuman Bano and joint name. Faiyaz Ahmed Address. 14/1 phool Bagan Road. Culcatta-700014 and her mobile number is 9883437367 and my Registered Mobile number is 9820871004.

Reply
Customer care female
PoojaNov 24, 2016

Maine apney account s Paytm account 10000 rupp transfer kiya that or bad maine phir s account am transfer kiya toh an take account am nhi aya hai my contact number is 8689015004.

Reply
Customer care male
Rahul JaiswalNov 24, 2016

I have wrongly booked ticket on the date of 25. 11. 2016 instead of 26. 11. 2016. So may you help me to transfer the date on 26. 11. 2016. As we are four friends out of which three are not available on 25. 11. 16. We four are available on 26. 11. 16


Kindly do needful.

Reply
Customer care male
Ravi Kumar TiwariNov 24, 2016

Dear sir mai apne customer ki e-kyc karna chahata hu by Paytm golden gate app logine time me ye app not allowed error batata hia pl help me my nuber is 9161850901.

Reply
Customer care male
DharmeshNov 24, 2016

Hi
I am Dharmesh
I am already apply mobile number change in system already send to mail,
No reply and no updates,
I all transaction not successful, but any OTP numbers send my old number is already deactivated,
Please updated in system my profile new mobile number 9512326288. My mobile num 9512326288
Please call.

Reply
Customer care male
MilindNov 24, 2016

I am not able to register. please Help. Not getting OTP from your side. Now its says limit is over contact customer care. That too done. My reference ID is ID 10321822.

Reply
Customer care male
Amar Jeet SinghNov 24, 2016

I recharge my metro card number -68266655 on dated 23. 11. 16. Balance deduct, but not received in my metro cad till. Order id-2258442250 your mail reference ID 10307634. Please confirm the same. and send balance in my metro card.

Reply
Customer care male
Aadil MahidaNov 24, 2016

Maine mobile rechare karwaya tha, par hua n maine meri amount wallet se transfer krke bank account me karwaya lekin transfer hua nhi hai, toh please aap mujhe bataa sakte hai k woh amount kab tak transfer hogi. .

Reply
Customer care female
RajkumariNov 23, 2016

Maine 22/11/2016 ko Delhi kal board mai Paytm se 374. 59 rupees. Ki payment ki, bank se payment cut gaya hai, par Paytm statement failed dikha raha hai, or customer care par call karne par koi call pic nahi kar raha, or mail ka bhi koi response nahi hai, meri money kesi recover hogi, meri money recover karaye ya mera bill payment kare, my phone number is 9910585652.

Reply
Customer care female
RajkumariNov 23, 2016

Maine 22/11/2016 ko Delhi kal board mai Paytm se 374. 59 rupees. Ki payment ki, bank se payment cut gaya hai, par Paytm statement failed dikha raha hai, or customer care par call karne par koi call pic nahi kar raha, or mail ka bhi koi response nahi hai, meri money kesi recover hogi, meri money recover karaye ya mera bill payment kare, .

Reply
Customer care male
Anwar AhmedNov 23, 2016

DEAR SIR,
TODAY DATED 23 NOV-2016 I HAVE RECHARGE MY VEDEOCON D2H rupees 275 BY Paytm APPROX 9. 30 AM, BUT TILL NOW NOT RECHARGE MY TV. MY VEDIOVON CUSTOMER ID IS 101448576. THE IS FOR YOUR KIND INFORMATION AND NECESSARY ACTION. Anwar Ahmed
7389912585.

Reply
Customer care male
Vinita Vikram SharmaNov 23, 2016

ORDER NO. 2191674053 five Nov 16 5. 03 pm: SUZUKI All New Access 125 Offer CASHBACK of Rs. 3000 is not received. Informed Paytm ASSIT couple of times. NO RESPONSE. Please HELP and Do the needful at earliest.

Reply
Customer care male
Chaman LalNov 22, 2016

W O ID No. 3917412317. Date. 21/11/16. Payment 860/- time 13. 01 ko bheje h pahuchne ka massage to as gaya h per amount nahi pahuchne h SAP issue amount ko clear kare.

Reply
Customer care male
Vishnu NemaNov 22, 2016

Erronously two Paytm account is open so in one account i kept the balance zero and other account is 66. I just want to close one account. Since i am not able to operate my uber account through Paytm while there are lot of offer in it. I try to talk on phone, but no phone is working. Pl help
my mobile number 9907871490 Vishnu Nema lan 07554252428.

Reply
Customer care male
Pravin MestryNov 22, 2016

Dear Sir/Madam,

my brother Umesh Mestery has paid the electricity bill through Paytem for rupees 1960/- on 21-11-2016 )order number -2251186922) to Mahavitaran, but transaction is showing failed in paytem, but his bank account 1960/ amount is deducted. Please check and resolve the issue as soon as

regards
Pravin Mestry
9819458327
pravin. Mestry78@gmail.com.

Reply
Customer care male
VikasNov 21, 2016

Hello, sir

my name is Vikas and my registered mobile number is 9911848129 and my mail ID is Vikas mail2u@gmail.com, today I did bses rajdhani bill payment of 850rs and order number of 2250683457, amount has deduct from my citi bank account. But bill payment was failed then I did again payment with order number103360890 and it was successful, but previous order number 2250683457 money deduct from my account. So I want get back my money as soon as, please do some here,
Thanks
Vikas
9911848129.

Reply
Customer care male
RafiahammedNov 21, 2016

when I was trying to add money to Paytm account through my debit card (the same card which I have used earlier)it is getting declined and a message is showing as "try another debit card"
kindly help me to add more money to my Paytm wallet.

Reply
Customer care male
Shajan JoseNov 21, 2016

This is to inform that, for the below mentioned failed transation, refund status is showing in the IRCTC site is that, it was refunded on 15 November 2016. But the amount not yet refunded to the account. Please find the screen shot of details which sent to irctc. Kindly make the necessary arrangements to re fund the amount.

Reply
Customer care male
Shailendra Kumar SharmaNov 21, 2016

As several mail with customer care i recharged rupees 855 videocon d2h services on 16/11/2016 through your Paytm. But i recharge for three months, but like operator given me only 52 days. So kindly solve the problem as soon as possible. No body can responding my email.

Reply
Customer care male
Shajan JoseNov 21, 2016

This is to inform you that, for the below mentioned failed transation, refund status showing in the irctc site, it was refunded on 15th of November 2016, but the amount not yet refunded to the account. Please find the screen shot of the email maetioned all details and sent to irctc. And kindly make the necessary arrangements to refund the amount.

Reply
Customer care male
Dinesh KumarNov 21, 2016

I have recharged by mobile number +917404074989 through Paytm for rupees. 129/- Recharge of Tata Indicom Mobile 7404074989 for Rs. 129 has failed. Rs. 129 has been refunded transaction this amount is also debited from my State Bank of India bank account, but mobile is not recharged. My gmail ID ddhull20@ gmail.com

my transaction I'D
Paytm97998 at Paytm txn 632404268838.

Reply
Customer care female
Romy GuptaNov 20, 2016

This is to apprise you that on 19/11/2016 7. 25 p. M, we had tried for booking for the 8. PM show. However the booking status showed error. So we bought the tickets from the ticket counter for the 8. Pm show. But subsequently tickets were twice booked for 10. 45 P. M Show, which I never ordered for and my account has been debited with an amount of rupees 501. 72 twice(total of rupees 1003. 44.)The two bookings are identical in terms of pick up code 5615 and booking ID 161212. Even the show timings, the venue and the seat no booked are also same though the payment of rupees 501. 72 has been debited twice. I never called for these bookings. Even your browser to upload the screeenshots is not working and I am not able to upload any details. Thus kindly arrange to refund the amount of rupees 1003. 44
9871379022.

Reply
Customer care male
Shahnawaj KhanNov 20, 2016

Dear Paytm team,
My self Shahnawaj Khan my Paytm wallet amount is rupees 5035 and I change the handset and update the app. After that my Paytm wallet amount zero. I am disappointedd. I am mailing to Paytm third time from the issue date 18-11-16 to till. But problem is same. Please take soon necessary action on above. Thanks
Shahnawaj Khan
Shahnawajsgo@gmail.com
9958175525.

Reply
Customer care male
AmritNov 19, 2016

Hi dear sir. Please solve at my problem. I do recharge merto Delhi card 200, 195 rupees. But do not recharge successful in card. I have showing massage failed. So I hope to teturn my balance in peytm account. Please check in my account. Regards, Amrit . 7503517484
Mobile number contact. 8447054516.

Reply
Customer care male
Mohd AmzedNov 18, 2016

Dear madam /sir
mera naam Mohd Amzed hai mera account number hai 3536821653 central bank of India. Ifsc code hai. CBIN0280273. Mene pay tm se apne account me paise transfer kiye the laikin mere account me abhi tak ni pahunche hain. Bank txn ID hai. 9609362051763221. 17 November. 17:13. Pe kia h tranfer, but abhi tak ni hua hai. Thanks.

Reply
Customer care male
Munnlal Jagdish MistryNov 17, 2016

I have Recd offer by Videocon D2H Recharge 300/- by PAY TM and get 75 Money Back in your pay TM account. I was Rechage 300/- My D2H Accout By pay tm But not received 75/- Rupees. My DH Customer ID is. 30461777. And My ragisterd MOB number Is 9892419241.

Reply
Customer care male
9404410621Nov 16, 2016

I did 300 rupees recharge for dish TV on date of 16 November 2016 at 4pm, but recharge is successful, but did not get service. Customer care number is fake. I cant that number i. E 180018001234. How could i connect to Paytm? For complaint.

Reply
Customer care male
Kumar MNov 16, 2016

Dear Paytm,

On Monday 14. 11. 2016 I have done mobile reacharge of rupees 220/- for which there is an offer of Rs100/- cash back after successful transaction within 24 hours. So its already 36 hours completed after my transaction, but till time the cash back of Rs100/- not yet credited to my wallet. When can I get my Rs100/- cash back. Regards,
Kumar,
9492740052.

Reply
Customer care male
G.satya PrasadNov 16, 2016

Hi

I made a payment of Rs. 2436/- just a while ago on my debit card, to clear dues of Postpaid MTS Data card No: 8453859766. However the amount got deducted, but the bill / Invoice was not generated and the screen says Invalid number. My Mobile No: 9845155888. Please resolve. Thanks and regards.

Reply
Paytm Customer Service Care Phone Number 298398
Laxman ParasethNov 16, 2016

I RECHARGE TATA SKY ON Paytm ONCE IT IS NOT SUCCESSFULL BUT MY MONEY 285 IS CUT OUT FROM MY ACCOUNT AND 2ND RECHARGE IS SUCCESSFUL AND ANOTHER 285 IS CUT OUT FROM MY ACCOUNT BUT MY PREVIOUS MONEY NOT GET BACK KINDLY BACK MY MONEY TATA SKY NO-1135901351 MOB 8895670895.

Reply
Customer care male
Kedar SinghNov 15, 2016

Dear sir
today only i have booked one action casual shoes through Paytm. I want to get some clarification regarding cancellation of the same order, but your person is not receiving the phone call. So many times i have tried, but no one is lifting the phone calls whether those numbers are working or not. Please help me and give correct numbers so that customer can clear any doubts. Thank you.

Reply
Customer care male
Akhim BorahNov 15, 2016

Hi,

I have added Rs. 3000/ in Paytm on 13th November at 12:57, the amount has been debited from my account, but till this amount will not credit to particular account. Transaction ID - 3723732665. Please do needful and solve this ASSAP.

Reply
Customer care female
Neha DixitNov 15, 2016

My mobile number registered with Paytm is 9527723705 and my mail ID is dixitneha09@Gmail.com which is registered with Paytm. My 221 rupees has Been deducted from my Paytm wallet. So I want it back in my account as soon as possible. Thank you.

Reply
Customer care male
Rakesh KumarNov 15, 2016

Hi,
I have added money Rupees 1200 in Paytm wallet on 13th November at 19:22, the amount has been debited from my account, but in the beginning the amount was showing in my Paytm wallet, but when i click on back button two three times, the amount has been removed from my wallet. Kindly check and let me know when i can get my money back.

Reply
Customer care male
Sunit VatsNov 14, 2016

Hi

I have purchased a Zakk U8 smarth watch For Android )Black). Order number is 2169871098, but this watch is not working and I am unable to talk to your customercare so request to do the needful. Regards

Sunit Vats
9711118899.

Reply
Customer care male
R RamanaiahNov 13, 2016

I have done recharge of Rs. 220/ for BSNL prepaid mobile No. 9493236417 on 10th November, 2016 and Paytm pass book shows that the transaction is successful. But the recharge is still pending. I have contacted the BSNL customer care and I was told that they have not received the amount. So I request you to credit my Paytm wallet with the amount of Rs. 220/-. I have already sent email to you on 10th NOv 2016 and you have acknowledged the same.

Reply
Customer care male
Santosh BachhavNov 13, 2016

I PAYING MSEB (MSEDCL) BILL ON eight NOV 2016, BUT MY MSEB PAYMENT ACKNOWLEDGE UPTO BOT RECEIVED IN MSEB WEB SITE. CONSUMER NO. : 049014577474
BILLING UNIT : 4669
PC : 03
BU NAME : AMBAD S/DN. MY REGISTERED MOBILE NO. : 9970557675.

Reply
Customer care male
Sanjay Kumar ChoudharyNov 11, 2016

I HAD ADDED RS. 1000/ ONE THOUSAND THROUGH MY MASTERCARD ON 28-10-2016 AT 20:53 IN MY Paytm WALLET. A RECHARGE OF RS. 197/ ONE NINE SEVEN FOR MY VODAFONE MOB. NO. ENDING 22100 and MY DTH OF RS. 285/ TWO EIGHT FIVE WAS DONE. AFTER 2-3 DAYS MY Paytm WALLET BAL. WHICH WAS RS. 518/ FIVE ONE EIGHT SDDENLY DISAPPEATED. PL. HELP.

Reply
Customer care female
Shweta GuptaNov 11, 2016

I have my PTM account linked to a phone number whoes services have been stopped, i get the verification code on that number only, but i can not get the code as number has been stopped, tried reaching out to your customer care, but was not successful. I want my account to be linked to my new phone number which is 7838413534. Kindly do the needful as soon as possible.

Reply
Customer care male
Shib Sankar DuttaNov 10, 2016

SIR,
ON DATED 09. 11. 2016, I HAVE PURCHASED RAILWAY TICKET FROM HOWRAH STATION TO DURG STATION ON LINE )MY IRTC E-MAIL (i. E. Ssdutta13) THROUGH Paytm AND ALSO RS. 490. 42 HAS BEEN DEDUCTED FROM MY ACCOUNT. BUT NO MESSAGE RECEIVED OR THE ABOVE TICKET NOT SHOWN IN TICKET HISTORY OF MY IRTC MAIL. REQUESTED TO TAKE NECESSARY TO REFUND MY ABOVE AMOUNT OR CONFIRMED MY ABOVE RAILWAY JOUNRNEY TICKET.

Reply
Customer care male
Shivam SinghNov 09, 2016

MY PROBLEM IS NOT RECEIVE CASH BACK IN MY Paytm ACCOUNT. I RECHARGE METRO CARD RUPEES 200 WITH PROMO CODE YESTERDAY NIGHT RECHARGE IS SUCCESSFULL BUT CASH BACK NOT RECEIVED IN MY Paytm ID PLEASE AS SOON AS CASH BACK SEND MY Paytm ID. MY MOBILE NUMBER IS 8802958626.

Reply
Customer care male
VijayNov 08, 2016

Dear sir,

i am recharged tatasky DTH 290 rupees on 28oct2016 i have received my money

ECOM:00218923-Paytm Mobile Solutions Noida and tatsky customer is not received in

money i didnot get refund of my cash, my mobile number is9710101097.

Reply
Customer care male
Neerav TannaNov 07, 2016

DEAR SIR/MAM

MY NAME IS Neerav Tanna AND I HAD CANCELLED MY GOAIR TICKETS FROM MUMBAI TO DELHI ON 24 OCT 2016 WITH PNR NO. 76XT82. GOAIR PEOPLE HAD REFUNDED THE MONEY ON 26TH OCT 2016 IN TO YOUR ACCOUNT OF rupees 10924/-AS I HAD BOOKED MY TICKETS THROUGH YOUR PORTAL. I HAVENT RECIEVED MY MONEY BACK FROM YOUR SIDE UP TILL NOW. THIS IS VERY UNPROFESSIONAL HOW CAN YOU NOT INFORM ME ABOUT THE MONEY AND WHY HAVE YOU KEPT MY MONEY WITH YOU. I NEED AN IMMEDIATE REPLY FOR THE SAME AND KINDLY REFUND MY MONEY IMMEDIATELY.

Reply
Customer care male
Surinder Lal SoniNov 06, 2016

It is very sorry to write you that your customer care not lifted my phone to day in-spite of my repeatedily dialing the numbers of customer as well as contact number as a result I am compelled to write you this messages. It has seen in the ICICI BANK CARD STATEMENT, that ICICI Bank on 05. 10. 2016 vide reference Number 74766516279639587093298 amount of Rs. 222/- has been shown paid into my wallet, but as per your Pay t am pass book statement this amount has not credited into my wallet. Please check where this amount of Rs. 222/- has gone the ID. NO. 471381)ICICI Bank given this ID. Number). This may please be treated as most urgent also reply me, but action you have taken as natyter is very serious.

Reply
Customer care male
Ajay TyagiNov 04, 2016

I was pucrhase a lenovo laptop from Paytm and warranty of this laptop is one year when i was see, but when i check the warranty period of my laptop, this is showing the out of warranty so, please contact me and registered of my laptop warranty on lenovo company.

Reply
;