Multichoice Kenya Customer Care Phone Number

+254 711 066 000, ( +254 20 4236000)

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Multichoice Kenya

MultiChoice is a Broadcasting, Pay TV industry that deals in DStv Satellite Television service. The company having headquarters situated in Ferndale, Randburg, South Africa. The industry was created in 1995. Salukazi Dakile Hlongwave, Koos Bekker, Don Eriksson, Fergus Sampson is Board Member, Nolo Letele is Chairperson of the company. The company brand are DStv, DSTV Online, M-Net, SuperSport, DStv Mobile, DStv Media Sales, MWEB, CommerceZone, NMScom, Smart Village. In 2011 DStv Mobile service was started. The industry product are Direct Broadcast Satellite.

Multichoice Kenya Address

The address of Multichoice Kenya is Multichoice House, Karuna Road, Nairobi, Post Box, Nairobi, kenya.

Multichoice Kenya Email Address

The email address of Multichoice Kenya is

Multichoice Kenya Website

The Website of Multichoice Kenya is

The postal and official address, email address and phone number (helpline) of Multichoice Kenya Service Center and Multichoice Kenya customer care number is given below. The helpline of Multichoice Kenya customer care number may or may not be toll free.
Multichoice Kenya Phone Number Customer Service
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Multichoice Kenya Customer Care Number Complaints and Reviews

Dottie Customer Phone Number
Ms. Dottie SaysMar 26, 2015

Takes too long to get a response or a customer service agent. Waiting a lot of airtime.

Customer care female
Ms. Pharis SaysMar 02, 2015

Please activate my decoder now. I paid via mpesa for account 2017259042. Your customer service support is horrible.

Customer care female
Ms. luka wafula SaysFeb 15, 2015

I paid yesterday my monthly subscription but l have not gotten the confirmation of receiving this money.Please help GM23VA784 confirmed. Ksh850.00 sent to GO TV for account 2014144054 on 14/2/15 at 9:54 PM New M-PESA balance is Ksh131.00.

Customer care female
Ms. Francis Mugo SaysDec 22, 2014

I bought a GO TV along moi avenue. The decoder is not activated and when we call 0701 216244 FRED the contact we were given he never picks the phone. We are stuck we cant activate nor is it picking the stations.

Customer care male
Mr. Peter Gatheru SaysDec 22, 2014

The service I need is not available on the automated calling system. I need to speak to a real person.

Customer care male
Mr. Ibraim Voroga Iiliga SaysNov 18, 2014

I requested suspension of my account number 41335920553 of Ibraim Iliga ID number 0157293 mobile 0722723406.
My connection dish and decoder smart card are intact. I would like to return the account number what procedure to follow. Regards,

Customer care female
Ms. Betty SaysNov 05, 2014

I am in Nairobi and my TV has been displayed a message that says that my smart card could has been incorrectly inserted. I have switched off the decoder and gently cleaned the card, but the message persists. I have called your helplines and when I key in my account number, the recorded message says: the number is invalid and that I should try later what is all this?? I have paid my bill in advance up to DecemberMy cell is 254 722 324 177. A/C number 42809725.

Customer care male
Mr. Thomas Bett SaysNov 03, 2014

Hi,MY account number is 35402190. My decoder is not working and showing an error 139 inverted. Your technician advised that i require a new decoder altogether. Kindly advise if it is possible to get a replacement decoder in view of the very longstanding relationshipRegardsThomas.

Customer care male
Mr. Kirwa Birir SaysOct 30, 2014

Kindly Activate my Gotv box. Please, I want to subscribe now. My IUC is 2004316638. Thanks.

Customer care male
Mr. Michael SaysOct 27, 2014

My Sister-in-law paid for Goplus for account number 2018650890 and didn't get the service last week. When she contacted the local dealer at Diani she was told her decoder was not functional. She was told therefore to contact multichoice Nairobi, since she paid her subscription through Mpsa, to have her account suspended. Can that be done until she buys a new decoder before her subscription ends without her using the services? We tried calling trough 0204236000, but couldn't get to a customer care agent, only the voice prompts.

Customer care male
Mr. Kenneth Kania SaysOct 26, 2014

I paid my account number 2017413916 through Mpesa. Not yet activated. Please assist.

Customer care male
Mr. Kevin ouma ojiambo SaysOct 25, 2014

I made a deposit of 600 to a wrong IUC Number {2017582317}. My IUC number is 2015980245.

Customer care male
Mr. Daniel Kamau SaysOct 22, 2014

There are people claiming to be working for GO TV and they are going round asking for plots to put up masts and they claim to be paying six million immediately and 40 thousand Kenya shilling for ten years lease. They are claiming to have their offices in Karen. They have Company identification cards (GO TV)They are conning people money by telling them that they can speed up the contract if you give them money.

Customer care male
Mr. Jeff SaysOct 22, 2014

I just wanted a DSTV installer to fix my dish. The IVR system kept going through a loop and i finally disconnected. Can i be reached on 0733745353.

Customer care female
Ms. Philiper SaysOct 21, 2014

This number is like a self service and i did call on Saturday yet to date no reset done.

Customer care female
Ms. Jesca Wabwile SaysOct 21, 2014

You sent a message that on 15th October 2014 gotv decoder will be broadcasting local channels, citizen, ntv and ktn and upto now there is nothing showing.

Customer care male
Mr. Paul SaysOct 19, 2014

I paid for my account on Friday and it is still suspended. I have tried to use the call center, but i have not received any assistance. My iuc number is 2017406782. I sent an email over the same to Multichoice email, but no reply so far. Kindly help solve this problem.

Customer care female
Ms. Alexandra Graser SaysOct 18, 2014

Dear Multichoice team, I cannot find anywhere your opening hours.You customer service numbers are also not working. Please help. Regards Alexandra.

Customer care male
Mr. Manminder Jandu SaysOct 17, 2014

I am experiencing problems with my extra view decoder. I have been calling the call centre and i must say the person attending to me is OK, but the problem is not sorted out. Cannot carry on like this. Surely there is a solution. My account number 30007541.

Customer care male
Mr. Ritesh Patel SaysOct 16, 2014

I called twice from my cell number 0713 565 141, but the answering machine hangs up, when transferring to sales.
Landline number keeps on ringing, no person picks the phone. i simply wanted to know, what channels you provide for the Indian package? Can we view only the Indian package or provide options, how much?
Ritesh Patel.

Customer care male
Mr. Eric Mwangi SaysOct 12, 2014

My gotv decoder have lost most of channels. For the last two days, i did pay 850/-. My IUC number is 2002987334. i have tried calling and resetting to no avail. Please connect me back.

Customer care male
Mr. Ezekiel SaysOct 09, 2014

I have been trying your customer care number endlessly. Would like to know where to get a DStv decoder in Nairobi. The one had for sometime now just is not responding to the remote anymore.
Kindly mail me the information at orangae@yahoo.Com

Customer care male
Mr. Williams SaysAug 04, 2014

Dear dstv customer service, I paid for my dstv subscription yesterday on 3rd August 2014, but i still have the e16 error. My account number is 48687454. I have tried reaching you on the customer care help line in, but no one answers. Can you please reconnect my account as soon as possible?

Customer care female
Ms. Sr Hellen SaysFeb 14, 2014

I was at you offices on 5th February to change all our accounts from premium package to family package. For this i had to fill a form at the customer care desk, but it seem you have not updated this in your system because i have received the message the account is due and even yesterday i had to call customer care to find out what was happening because our accounts were suspended. The following are the accounts: 35307942; 35559878; 39587604 and 52527227.
Could you please do something to avoid inconveniencing your customers. I will truly appreciate your help.
Thank you.

Customer care female
Ms. Mildred SaysDec 10, 2013

Dear Multichoice Kenya,

Yesterday I topped up my account for DSTV access ($10-880ksh) and had my account numbert activated until I talked to your customer care representative.
The Account was activated at around 7.30pm.
In the morning as I wanted to catch the morning news, the E16 error code appeared again. Efforts to revive/reset were futile and was totally disappointed.
Can you please ensure I get my services efficiently without having to call you again and again. I know how to use the SMS format of reset, but I don’t want too because it is your obligation to ensure I receive my services.
Please confirm if the decoder has been reset because I left it on and am at work expecting to find it working when I return home in the evening.
Please find my details.

Names: Mildred Liyayi
Account number 40243614
Smartcard number 40236199259
Customer no:36090002

please revert as soon as possible.

Customer care male
Mr. Dick Okoth SaysNov 18, 2013

I applied, Paid and subscribed for dstv installation at tmall over the weekend and was given a reference number smart card serial this was at around ami was promised that a technician by the name of samuel cellphone was to e to fix the dish at around pm, Continuous munique with both samuel and the sales agent one maureen with promises of the same shall be done by the cause of the day only for the two to refuse to pick my calls when it got to around pm question is why did they have to lie and especially the technician who kept on saying that he was on his wayyet no apologies were ever given and no explanationim reconsidering this service as this is not the level of service i expected. Is it soo hard to install and configure a potential client.

Customer care male
Mr. Edwin Odhiambo SaysNov 11, 2013

Good evening, kindly find out for me what is wrong with our connection which was suspended on saturday,I was at your offices in Westlands on monday and was told there was aproblem with the credit cards which has been paying the account for a year now and that the problem will be sorted by the end of business monday. Its now past 17hrs and the account remains suspended.The account is under Mr Frank Glettenberg.

Customer care male
Mr. jacinta SaysOct 31, 2013

My decorder number 20030337925.I have already paid even before the due date and there is no signal.its been 2days calling your office and nothing has been done
Kindly rectify the problem.

Customer care male
Mr. Arnold Aguvasu SaysOct 27, 2013

have loaded my dstv using m-pesa as per the message "ED54BW339 Confirmed. Ksh4,000.00 sent to Multichoice Kenya Limited for account 50066655 on 27/10/13 at 9:28 AM
New M-PESA balance is Ksh337.00."but the channels are not showing.kindly assist.

Customer care male
Mr. Kinara Enock SaysOct 11, 2013

I am Dstv client account number 49342307. I experience disconnections every month even after I have fuly paid. Right now I am disconnected on account of my account having been suspended. I paid shs. 4500/- via Mpesa on 29th September. Kindly permanently resolve this problem and restore the services right now.

I am greatly inconvenienced by the blackouts when I am fully paid up.


E O Kinara