Multichoice Kenya Customer Care Number

 : +254 711 066 000, ( +254 20 4236000)
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Contact Details
Contact number
+254 711 066 000, ( +254 20 4236000)
Office Location
Multichoice House, Karuna Road, Nairobi, Post Box, Nairobi, kenya
Email address
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Multichoice Kenya

MultiChoice is a Broadcasting, Pay TV industry that deals in DStv Satellite Television service. The company having headquarters situated in Ferndale, Randburg, South Africa. The industry was created in 1995. Salukazi Dakile Hlongwave, Koos Bekker, Don Eriksson, Fergus Sampson is Board Member, Nolo Letele is Chairperson of the company. The company brand are DStv, DSTV Online, M-Net, SuperSport, DStv Mobile, DStv Media Sales, MWEB, CommerceZone, NMScom, Smart Village. In 2011 DStv Mobile service was started. The industry product are Direct Broadcast Satellite. The postal and official address, email address and phone number (helpline) of Multichoice Kenya service center is given above. The helpline of Multichoice Kenya service center may or may not be toll free.
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Multichoice Kenya Complaints and Reviews

Male ImageMr. Eric Mwangi Says Oct 12, 2014

My gotv decoder have lost most of channels. For the last two days, i did pay 850/-. My IUC number is 2002987334. i have tried calling and resetting to no avail. Please connect me back.
Male ImageMr. Ezekiel Says Oct 09, 2014

I have been trying your customer care number endlessly. Would like to know where to get a DStv decoder in Nairobi. The one had for sometime now just is not responding to the remote anymore.
Kindly mail me the information at orangae@yahoo.Com
Male ImageMr. Williams Says Aug 04, 2014

Dear dstv customer service, I paid for my dstv subscription yesterday on 3rd august 2014. But i still have the e16 error. My account number is 48687454. I have tried reaching you on the customer care help line in but no one answers. Can you please reconnect my account as soon as possible?.
Female ImageMs. Sr Hellen Says Feb 14, 2014

I was at you offices on 5th February to change all our accounts from premium package to family package. For this i had to fill a form at the customer care desk. But it seem you have not updated this in your system because i have received the message the account is due and even yesterday i had to call customer care to find out what was happening because our accounts were suspended. The following are the accounts: 35307942; 35559878; 39587604 and 52527227.
Could you please do something to avoid inconveniencing your customers. I will truly appreciate your help.
Thank you.
Female ImageMs. Mildred Says Dec 10, 2013

Dear Multichoice Kenya,

Yesterday I topped up my account for DSTV access ($10-880ksh) and had my account not activated until I talked to your customer care representative.
The Account was activated at around 7.30pm.
In the morning as I wanted to catch the morning news, the E16 error code appeared again. Efforts to revive/reset were futile and was totally disappointed.
Can you please ensure I get my services efficiently without having to call you again and again. I know how to use the SMS format of reset but I don’t want too because it is your obligation to ensure I receive my services.
Please confirm if the decoder has been reset because I left it on and am at work expecting to find it working when I return home in the evening.
Please find my details.

Names: Mildred Liyayi
Account number 40243614
Smartcard number 40236199259
Customer no:36090002

please revert as soon as possible.
Male ImageMr. Dick Okoth Says Nov 18, 2013

I applied, Paid and subscribed for dstv installation at tmall over the weekend and was given a reference number smart card serial this was at around ami was promised that a technician by the name of samuel cellphone was to e to fix the dish at around pm , Continuous munique with both samuel and the sales agent one maureen with promises of the same shall be done by the cause of the day only for the two to refuse to pick my calls when it got to around pm question is why did they have to lie and especially the technician who kept on saying that he was on his wayyet no apologies were ever given and no explanationim reconsidering this service as this is not the level of service i expected. Is it soo hard to install and configure a potential client.
Male ImageMr. Edwin Odhiambo Says Nov 11, 2013

Good evening, kindly find out for me what is wrong with our connection which was suspended on saturday,I was at your offices in Westlands on monday and was told there was aproblem with the credit cards which has been paying the account for a year now and that the problem will be sorted by the end of business monday. Its now past 17hrs and the account remains suspended.The account is under Mr Frank Glettenberg.
Male ImageMr. jacinta Says Oct 31, 2013

My decorder number 20030337925.I have already paid even before the due date and there is no signal.its been 2days calling your office and nothing has been done
Kindly rectify the problem.
Male ImageMr. Arnold Aguvasu Says Oct 27, 2013

have loaded my dstv using m-pesa as per the message "ED54BW339 Confirmed. Ksh4,000.00 sent to Multichoice Kenya Limited for account 50066655 on 27/10/13 at 9:28 AM
New M-PESA balance is Ksh337.00."but the channels are not showing.kindly assist.
Male ImageMr. Kinara Enock Says Oct 11, 2013

I am Dstv client account no 49342307. I experience disconnections every month even after I have fuly paid. Right now I am disconnected on account of my account having been suspended. I paid shs. 4500/- via Mpesa on 29th September. Kindly permanently resolve this problem and restore the services right now.

I am greatly inconvenienced by the blackouts when I am fully paid up.


E O Kinara
Female ImageMs. renee Says Oct 08, 2013

cannot get through the Kenya office would like to know the status of account no. 41555800. I have another account 51605640 which is under my name but I would like that they are separated. please provide the procedure. your urgent response would be highly appreciated since the due date is 10th October.
Male ImageMr. Juma Balah Says Sep 26, 2013

Dear Customer Relation,

We are unable to view local channels except for Citizen TV here in Somalia now for like seven months. What could the problem be and how can this be sorted out since these channels are what brings home next to us though away. Any assistance will be highly appreciated.

Female ImageMs. Constance Mmazo Says Sep 18, 2013

Dear sir/madam kindly my account no35840712 change from compact to the lowest of Sh 880
Female ImageMs. Ahmed awadh ahmed Says Sep 10, 2013

Am a gotv seller,my line is not active on clicatel,0707460461,id no 29874156,and i need to be officially an agent/trusted dealer.customer in my area are requesting Q tv,islamic channel,boollywood,arabic n ss3,and ss7
Male ImageMr. samuel musembi Says Sep 03, 2013

Hallo i have a walka and it does not have available channels i have tried a channel scan and still it doesnt work.what might be wrong?
Male ImageMr. MWANGOLO MWAMBAO Says Aug 24, 2013

changing from premium package to Access package (890)

kindly consider my complaint.

account number 47411929

smart card No : 42540788959
mobile : 0728305373

email : phurrymwangolo@gmail.com
Male ImageMr. Pablito Says Aug 19, 2013

I am a subscriber to the multichoice compact bouquet where i pay USD45.00 a month. To my dismay, i find myself unable to watch my beloved FC Barcelona open their La Liga campaign tonight, reason: the game is on Ssp5 which is blocked on this bouquet.

My only interest are the sports, news and documentary channels. I therefore find myself very restricted even after paying that hefty amount, given that the following are blocked:
Sports:Ssp1,2,4,5 & 6
News:Sky news
Documentaries:BBC Knowledge,History

Besides, my viewing hours are very limited, save for weekends. And now that the ESPN channels were removed, you have not provided alternative channels in compensation.

My account number is 35772775.
Female ImageMs. Annie Says Aug 17, 2013

Your phones are not going throug. My account number is35494679 ,I have paid via Mpesa but still no service

Annie kibiru
Female ImageMs. Liz Says Aug 17, 2013

Dear dstv,
I have not been reconnected since 8th August 2013 when I paid for my account. Your customer care lines have been going unanswered since then. What should I do?
Male ImageMr. john puentes Says Aug 14, 2013

my Dstv has always this error even after a few days correction from the service care E76 and E16-4 when i check my balances, it seems am alright. this has gone for months and i spend a lot of money. i use only very few times my DSTV because of the errors. what can i do now?
Male ImageMr. LION IN THE SUN Says Aug 11, 2013

1. CARD NO.42612809766, PAYMENT NO. 2646009
CONFIRMATION NO. 20130812;322308124608, DATE 11 August 2013.
2. CARD NO. 42612809741, PAYMENT NO.2646005
CONFIRMATION NO.20130812;322308124607, DATE 11 August 2013

Female ImageMs. Sarah Says Aug 11, 2013

paid for subscription but i still have the E16 message. my number 2003681762. all your numbers are not working please help
Male ImageMr. Emilio murathi njeru Access Says Aug 10, 2013

my name is Emilio Marathi njeru.Acc 47064727.I paid yesterday around 11.20am.It is not yet connected.Please do so now.0737829775/0713071296.
Male ImageMr. PETER ASELI Says Aug 09, 2013

I bought my decoder in may, installed it but up to now i can only access CCTV and Dish TV, when i try other channels am told my Smart card and Decoder are not paired. up to now i don't have an account number my Smart card number is 42737250722
Male ImageMr. victor matsanza Says Aug 09, 2013

All of your lines that you put on this site ain't no going through and those for gotv puts someone on automated messages. How can somone get help from customer support? ....
Female ImageMs. Cindy Says Aug 05, 2013

Neither of your numbers is picked both landline and mobile. The check balance SMS using 22688 gives a response indicating balance cannot be determined. Please advise how we am check he balance so we can pay.
Female ImageMs. Damaris Says Aug 05, 2013

I paid my decorder number 39368007 today morning through Mpesa and its still disconnected upto this moment.Please reconnect.Have tried calling your lines 0711 066 000 and 020 42 36 000 they are also not working.
Male ImageMr. Geoffrey Says Aug 05, 2013

To whom it may concern,

My name is Geoffrey and i am very frustrated since i stopped using your service from the month of May and yet you are deducting money from my account. In the month of May i had requested the service to be terminated so that June would be the last month but, clearly this did not happen and it was pushed to July which money was again deducted.

i was given a reference number 977648 and a lady called Loise Mirobi on July 1st 2013 was the lady i last talked with. Honestly, i am not happy about this and this matter should be handled as soon as possible.
Male ImageMr. barnabas mwithia Says Jul 26, 2013

My name is Barnabas phone 0724845683, account no. 50870262 I changed from Family compact(2,700/= to Compact plus 4,500/ by paying by M-pesa transaction D28AV734 which was confirmed at 8.15p.m today.Can you you kindly enable me to receive the value for my money(compact plus bouquet channels.
Male ImageMr. peter nyaga Says Jul 23, 2013

how long does it take to create an account for new installations.who is this person by name Freddy of tel 0720589384 that i was told that he would connect me but all along he keeps on giving me an ending promises.cant you people have responsible sales people who do what they promise customers.my smart card no is 42822194710,decoder no - mcmw7v104620707x2,names peter nyaga marigu id 11694067,box ten marimanti.bought at tskeys meru,pliz contact br.manager on 0720927740.
Male ImageMr. Obed Says Jul 14, 2013

I did subscription on my card no.42595469489 on Thursday 11/07/2013 but I'm accessing citizen only.pls reconnect other stations.concerned customer.
Male ImageMr. Okuyu Says Jul 05, 2013

I have paid my account account 49495458 by MPESA yet I don't access your DSTV satellite TV services. Please assist. Do you work on weekend?
Female ImageMs. safina Says Jul 03, 2013

I have E16-4 your callcenter number is not working my A C 42151074.
Male ImageMr. kenneth Says Jun 29, 2013

hi have paid for my account cant get u on ur number wat will i do?
my acc 42445170
Male ImageMr. PETER Says Jun 27, 2013

Account @ nyandarua institute(NIST) is inactive even after payment,also cant access all channels.
Male ImageMr. BENEDICT Says Jun 12, 2013

I am trying to upload a subscription form to customer care email. (activation@ke.multichoice.om) but it is not going through,it is returning an failed sent message,advice me what to do.Advice though my email (bkyallah@yahoo.com)

Male ImageMr. Geoffrey Says Apr 17, 2013


I'm a client with a prompt problem of not having some channels please resolve this matter when and as soon as you can.
Male ImageMr. Degli Emili Says Apr 12, 2013

Dear Sir/Madaam

My decoder, acount No. 35984610, is not working since yesterday
It shows an orange light and a blinking red.

What should i do to solve?
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