Multichoice Kenya Customer Care Phone Number

+254 711 066 000, ( +254 20 4236000)

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Multichoice Kenya

MultiChoice is a Broadcasting, Pay TV industry that deals in DStv Satellite Television service. The company having headquarters situated in Ferndale, Randburg, South Africa. The industry was created in 1995. Salukazi Dakile Hlongwave, Koos Bekker, Don Eriksson, Fergus Sampson is Board Member, Nolo Letele is Chairperson of the company. The company brand are DStv, DSTV Online, M-Net, SuperSport, DStv Mobile, DStv Media Sales, MWEB, CommerceZone, NMScom, Smart Village. In 2011 DStv Mobile service was started. The industry product are Direct Broadcast Satellite. The postal and official address, email address and phone number (helpline) of Multichoice Kenya Service Center and Multichoice Kenya customer care number is given below. The helpline of Multichoice Kenya customer care number may or may not be toll free.


Multichoice Kenya Phone Number Customer Service
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Multichoice Kenya Customer Care Number Complaints and Reviews

Customer care male
Mr. Degli Emili SaysApr 12, 2013

Dear Sir/Madaam

My decoder, acount number 35984610, is not working since yesterday
It shows an orange light and a blinking red.

What should i do to solve?

Reply
Customer care male
Mr. Geoffrey SaysApr 17, 2013

hallo,

I am a client with a prompt problem of not having some channels please resolve this matter when and as soon as you can.

Reply
Customer care male
Mr. BENEDICT SaysJun 12, 2013

I am trying to upload a subscription form to customer care email. (activation@ke.multichoice.om), but it is not going through,it is returning an failed sent message,advice me what to do.Advice though my email (bkyallah@yahoo.com)

benedict

Reply
Customer care male
Mr. PETER SaysJun 27, 2013

Account @ nyandarua institute(NIST) is inactive even after payment,also cant access all channels.

Reply
Customer care male
Mr. kenneth SaysJun 29, 2013

hi have paid for my account cant get you on your number wat will i do?
my acc 42445170

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Customer care female
Ms. safina SaysJul 03, 2013

I have E16-4 your callcenter number is not working my A C 42151074.

Reply
Customer care male
Mr. Okuyu SaysJul 05, 2013

I have paid my account account 49495458 by MPESA yet I do not access your DSTV satellite TV services. Please assist. Do you work on weekend?

Reply
Customer care male
Mr. Obed SaysJul 14, 2013

I did subscription on my card number42595469489 on Thursday 11/07/2013, but I am accessing citizen only.pls reconnect other stations.concerned customer.

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Customer care male
Mr. peter nyaga SaysJul 23, 2013

how long does it take to create an account for new installations.who is this person by name Freddy of tel 0720589384 that i was told that he would connect me, but all along he keeps on giving me an ending promises.cant you people have responsible sales people who do what they promise customers.my smart card number is 42822194710,decoder no - mcmw7v104620707x2,names peter nyaga marigu ID 11694067,box ten marimanti.bought at tskeys meru,pliz contact br.manager on 0720927740.

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Customer care male
Mr. barnabas mwithia SaysJul 26, 2013

My name is Barnabas phone 0724845683, account number 50870262 I changed from Family compact(2,700/= to Compact plus 4,500/ by paying by M-pesa transaction D28AV734 which was confirmed at 8.15p.m today.Can you you kindly enable me to receive the value for my money(compact plus bouquet channels.

Reply
Customer care male
Mr. Geoffrey SaysAug 05, 2013

To whom it may concern,

My name is Geoffrey and i am very frustrated since i stopped using your service from the month of May and yet you are deducting money from my account. In the month of May i had requested the service to be terminated so that June would be the last month but, clearly this did not happen and it was pushed to July which money was again deducted.

i was given a reference number 977648 and a lady called Loise Mirobi on July 1st 2013 was the lady i last talked with. Honestly, i am not happy about this and this matter should be handled as soon as possible.

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Customer care female
Ms. Damaris SaysAug 05, 2013

I paid my decorder number 39368007 today morning through Mpesa and its still disconnected upto this moment.Please reconnect.Have tried calling your lines 0711 066 000 and 020 42 36 000 they are also not working.

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Customer care female
Ms. Cindy SaysAug 05, 2013

Neither of your numbers is picked both landline and mobile. The check balance SMS using 22688 gives a response indicating balance cannot be determined. Please advise how we am check he balance so we can pay.

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Customer care male
Mr. victor matsanza SaysAug 09, 2013

All of your lines that you put on this site ain't no going through and those for gotv puts someone on automated messages. How can somone get help from customer support? ....

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Customer care male
Mr. PETER ASELI SaysAug 09, 2013

I bought my decoder in may, installed it, but up to now i can only access CCTV and Dish TV, when i try other channels am told my Smart card and Decoder are not paired. up to now i do not have an account number my Smart card number is 42737250722

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Customer care male
Mr. Emilio murathi njeru Access SaysAug 10, 2013

my name is Emilio Marathi njeru.Acc 47064727.I paid yesterday around 11.20am.It is not yet connected.Please do so now.0737829775/0713071296.

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Customer care female
Ms. Sarah SaysAug 11, 2013

paid for subscription, but i still have the E16 message. my number 2003681762. all your numbers are not working please help

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Customer care male
Mr. LION IN THE SUN SaysAug 11, 2013

E107-4
PLEASE COULD YOU URGENTLY PAIR THE DECORDER AND SMARTCARD TO RESTORE AS THE PHONES ARE NOT ANSWERED.
1. card number42612809766, PAYMENT number 2646009
CONFIRMATION number 20130812;322308124608, DATE 11 August 2013.
2. CARD number 42612809741, PAYMENT NO.2646005
CONFIRMATION NO.20130812;322308124607, DATE 11 August 2013

LION IN THE SUN RESORT
MARINE PARK ROAD
MALINDI/KENYA

Reply
Customer care male
Mr. john puentes SaysAug 14, 2013

my Dstv has always this error even after a few days correction from the service care E76 and E16-4 when i check my balances, it seems am alright. this has gone for months and i spend a lot of money. i use only very few times my DSTV because of the errors. what can i do now?

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Customer care female
Ms. Liz SaysAug 17, 2013

Dear dstv,
I have not been reconnected since 8th August 2013 when I paid for my account. Your customer care lines have been going unanswered since then. What should I do?

Reply
Customer care female
Ms. Annie SaysAug 17, 2013

Your phones are not going throug. My account number is35494679 ,I have paid via Mpesa, but still no service



Annie kibiru

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Customer care male
Mr. Pablito SaysAug 19, 2013

I am a subscriber to the multichoice compact bouquet where i pay USD45.00 a month. To my dismay, i find myself unable to watch my beloved FC Barcelona open their La Liga campaign tonight, reason: the game is on Ssp5 which is blocked on this bouquet.

My only interest are the sports, news and documentary channels. I therefore find myself very restricted even after paying that hefty amount, given that the following are blocked:
Sports:Ssp1,2,4,5 and 6
News:Sky news
Documentaries:BBC Knowledge,History

Besides, my viewing hours are very limited, save for weekends. And now that the ESPN channels were removed, you have not provided alternative channels in compensation.

My account number is 35772775.

Reply
Customer care male
Mr. MWANGOLO MWAMBAO SaysAug 24, 2013

changing from premium package to Access package (890)

kindly consider my complaint.

account number 47411929

smart card number is 42540788959
mobile : 0728305373

email : phurrymwangolo@gmail.com

Reply
Customer care male
Mr. samuel musembi SaysSep 03, 2013

Hallo i have a walka and it does not have available channels i have tried a channel scan and still it doesnt work.what might be wrong?

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Customer care female
Ms. Ahmed awadh ahmed SaysSep 10, 2013

Am a gotv seller,my line is not active on clicatel,0707460461,id no 29874156,and i need to be officially an agent/trusted dealer.customer in my area are requesting Q tv,islamic channel,boollywood,arabic and ss3,and ss7

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Customer care female
Ms. Constance Mmazo SaysSep 18, 2013

Dear sir/madam kindly my account number35840712 change from compact to the lowest of Sh 880

Reply
Customer care male
Mr. Juma Balah SaysSep 26, 2013

Dear Customer Relation,

We are unable to view local channels except for Citizen TV here in Somalia now for like seven months. What could the problem be and how can this be sorted out since these channels are what brings home next to us though away. Any assistance will be highly appreciated.

Thanks,

Reply
Customer care female
Ms. renee SaysOct 08, 2013

cannot get through the Kenya office would like to know the status of account number 41555800. I have another account 51605640 which is under my name, but I would like that they are separated. please provide the procedure. your urgent response would be highly appreciated since the due date is 10th October.

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Customer care male
Mr. Kinara Enock SaysOct 11, 2013

I am Dstv client account number 49342307. I experience disconnections every month even after I have fuly paid. Right now I am disconnected on account of my account having been suspended. I paid shs. 4500/- via Mpesa on 29th September. Kindly permanently resolve this problem and restore the services right now.

I am greatly inconvenienced by the blackouts when I am fully paid up.

Regards.

E O Kinara

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Customer care male
Mr. Arnold Aguvasu SaysOct 27, 2013

Hello
have loaded my dstv using m-pesa as per the message "ED54BW339 Confirmed. Ksh4,000.00 sent to Multichoice Kenya Limited for account 50066655 on 27/10/13 at 9:28 AM
New M-PESA balance is Ksh337.00."but the channels are not showing.kindly assist.
regards
Arnold.

Reply
Customer care male
Mr. jacinta SaysOct 31, 2013

My decorder number 20030337925.I have already paid even before the due date and there is no signal.its been 2days calling your office and nothing has been done
Kindly rectify the problem.

Reply
Customer care male
Mr. Edwin Odhiambo SaysNov 11, 2013

Good evening, kindly find out for me what is wrong with our connection which was suspended on saturday,I was at your offices in Westlands on monday and was told there was aproblem with the credit cards which has been paying the account for a year now and that the problem will be sorted by the end of business monday. Its now past 17hrs and the account remains suspended.The account is under Mr Frank Glettenberg.

Reply
Customer care male
Mr. Dick Okoth SaysNov 18, 2013

I applied, Paid and subscribed for dstv installation at tmall over the weekend and was given a reference number smart card serial this was at around ami was promised that a technician by the name of samuel cellphone was to e to fix the dish at around pm, Continuous munique with both samuel and the sales agent one maureen with promises of the same shall be done by the cause of the day only for the two to refuse to pick my calls when it got to around pm question is why did they have to lie and especially the technician who kept on saying that he was on his wayyet no apologies were ever given and no explanationim reconsidering this service as this is not the level of service i expected. Is it soo hard to install and configure a potential client.

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Customer care female
Ms. Mildred SaysDec 10, 2013

Dear Multichoice Kenya,

Yesterday I topped up my account for DSTV access ($10-880ksh) and had my account numbert activated until I talked to your customer care representative.
The Account was activated at around 7.30pm.
In the morning as I wanted to catch the morning news, the E16 error code appeared again. Efforts to revive/reset were futile and was totally disappointed.
Can you please ensure I get my services efficiently without having to call you again and again. I know how to use the SMS format of reset, but I don’t want too because it is your obligation to ensure I receive my services.
Please confirm if the decoder has been reset because I left it on and am at work expecting to find it working when I return home in the evening.
regards.
Please find my details.

Names: Mildred Liyayi
Account number 40243614
Smartcard number 40236199259
Customer no:36090002
email:ao@malindikey.com

please revert as soon as possible.

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Customer care female
Ms. Sr Hellen SaysFeb 14, 2014

I was at you offices on 5th February to change all our accounts from premium package to family package. For this i had to fill a form at the customer care desk, but it seem you have not updated this in your system because i have received the message the account is due and even yesterday i had to call customer care to find out what was happening because our accounts were suspended. The following are the accounts: 35307942; 35559878; 39587604 and 52527227.
Could you please do something to avoid inconveniencing your customers. I will truly appreciate your help.
Thank you.

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Customer care male
Mr. Williams SaysAug 04, 2014

Dear dstv customer service, I paid for my dstv subscription yesterday on 3rd August 2014, but i still have the e16 error. My account number is 48687454. I have tried reaching you on the customer care help line in, but no one answers. Can you please reconnect my account as soon as possible?

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Customer care male
Mr. Ezekiel SaysOct 09, 2014

I have been trying your customer care number endlessly. Would like to know where to get a DStv decoder in Nairobi. The one had for sometime now just is not responding to the remote anymore.
Kindly mail me the information at orangae@yahoo.Com
Thanks.

Reply
Customer care male
Mr. Eric Mwangi SaysOct 12, 2014

My gotv decoder have lost most of channels. For the last two days, i did pay 850/-. My IUC number is 2002987334. i have tried calling and resetting to no avail. Please connect me back.

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Customer care male
Mr. Ritesh Patel SaysOct 16, 2014

I called twice from my cell number 0713 565 141, but the answering machine hangs up, when transferring to sales.
Landline number keeps on ringing, no person picks the phone. i simply wanted to know, what channels you provide for the Indian package? Can we view only the Indian package or provide options, how much?
Thanks
Ritesh Patel.

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Customer care male
Mr. Manminder Jandu SaysOct 17, 2014

I am experiencing problems with my extra view decoder. I have been calling the call centre and i must say the person attending to me is OK, but the problem is not sorted out. Cannot carry on like this. Surely there is a solution. My account number 30007541.

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Customer care female
Ms. Alexandra Graser SaysOct 18, 2014

Dear Multichoice team, I cannot find anywhere your opening hours.You customer service numbers are also not working. Please help. Regards Alexandra.

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Customer care male
Mr. Kinoti Patrick SaysOct 18, 2014

I cannot access local channels Ktn, citizen and NTV. My iuc number 2009500986.

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Customer care male
Mr. Paul SaysOct 19, 2014

I paid for my account on Friday and it is still suspended. I have tried to use the call center, but i have not received any assistance. My iuc number is 2017406782. I sent an email over the same to Multichoice email, but no reply so far. Kindly help solve this problem.

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Customer care female
Ms. Jesca Wabwile SaysOct 21, 2014

You sent a message that on 15th October 2014 gotv decoder will be broadcasting local channels, citizen, ntv and ktn and upto now there is nothing showing.

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Customer care female
Ms. Philiper SaysOct 21, 2014

This number is like a self service and i did call on Saturday yet to date no reset done.

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Customer care male
Mr. Jeff SaysOct 22, 2014

I just wanted a DSTV installer to fix my dish. The IVR system kept going through a loop and i finally disconnected. Can i be reached on 0733745353.

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Customer care male
Mr. Daniel Kamau SaysOct 22, 2014

There are people claiming to be working for GO TV and they are going round asking for plots to put up masts and they claim to be paying six million immediately and 40 thousand Kenya shilling for ten years lease. They are claiming to have their offices in Karen. They have Company identification cards (GO TV)They are conning people money by telling them that they can speed up the contract if you give them money.

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Customer care male
Mr. Kevin ouma ojiambo SaysOct 25, 2014

I made a deposit of 600 to a wrong IUC Number {2017582317}. My IUC number is 2015980245.

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Customer care male
Mr. Kenneth Kania SaysOct 26, 2014

I paid my account number 2017413916 through Mpesa. Not yet activated. Please assist.

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Customer care male
Mr. Michael SaysOct 27, 2014

My Sister-in-law paid for Goplus for account number 2018650890 and didn't get the service last week. When she contacted the local dealer at Diani she was told her decoder was not functional. She was told therefore to contact multichoice Nairobi, since she paid her subscription through Mpsa, to have her account suspended. Can that be done until she buys a new decoder before her subscription ends without her using the services? We tried calling trough 0204236000, but couldn't get to a customer care agent, only the voice prompts.

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Customer care male
Mr. Kirwa Birir SaysOct 30, 2014

Kindly Activate my Gotv box. Please, I want to subscribe now. My IUC is 2004316638. Thanks.

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Customer care male
Mr. Thomas Bett SaysNov 03, 2014

Hi,MY account number is 35402190. My decoder is not working and showing an error 139 inverted. Your technician advised that i require a new decoder altogether. Kindly advise if it is possible to get a replacement decoder in view of the very longstanding relationshipRegardsThomas.

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Customer care female
Ms. Betty SaysNov 05, 2014

I am in Nairobi and my TV has been displayed a message that says that my smart card could has been incorrectly inserted. I have switched off the decoder and gently cleaned the card, but the message persists. I have called your helplines and when I key in my account number, the recorded message says: the number is invalid and that I should try later what is all this?? I have paid my bill in advance up to DecemberMy cell is 254 722 324 177. A/C number 42809725.

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Customer care male
Mr. George Guchu SaysNov 14, 2014

I can not receive some channels on go TV plus like CNN, Nat GEO WILD

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Customer care male
Mr. Ibraim Voroga Iiliga SaysNov 18, 2014

I requested suspension of my account number 41335920553 of Ibraim Iliga ID number 0157293 mobile 0722723406.
My connection dish and decoder smart card are intact. I would like to return the account number what procedure to follow. Regards,

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Customer care user complaints