Multichoice Kenya Customer Care Phone Number

Multichoice Kenya

MultiChoice is a Broadcasting, Pay TV industry that deals in Dstv Satellite Television service. The company having headquarters situated in Ferndale, Randburg, South Africa. The industry was created in 1995. Salukazi Dakile Hlongwave, Koos Bekker, Don Eriksson, Fergus Sampson is Board Member, Nolo Letele is Chairperson of the company. The company brand are DStv, DSTV Online, M-Net, SuperSport, DStv Mobile, DStv Media Sales, MWEB, CommerceZone, NMScom, Smart Village. In 2011 DStv Mobile service was started. The industry product are Direct Broadcast Satellite.

Multichoice Kenya Address

The address of Multichoice Kenya is Multichoice House, Karuna Road, Nairobi, Post Box, Nairobi, kenya.

Multichoice Kenya Email Address

The email address of Multichoice Kenya is

Multichoice Kenya Website

The Website of Multichoice Kenya is

Multichoice Kenya Customer Support Service Phone Number

The customer support phone number of Multichoice Kenya is +254 711 066 000, ( +254 20 4236000).

The postal and official address, email address and phone number (helpline) of Multichoice Kenya Service Center and Multichoice Kenya customer care number is given below. The helpline of Multichoice Kenya customer care number may or may not be toll free.

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Multichoice Kenya Customer Care Number Delineated Here With Complaints and Reviews

Multichoice Kenya Customer Service Care Phone Number 241779
Mr. Patrick K. Masiga SaysOct 14, 2015

Hi, On 29th August 2015 i bought two Go Tv decoders from your stand at mombasa international show. I was sold those two decoders at 1400 Kenya shilling each and promised by your team six month free subscription. On 5th October i started receiving some alerts that telling me i have five days remaining for my decoder to be disconnected and on 11th October it was disconnected. Before 11th October 2015 between 5th and 6th October 2015 i took an initiative i visited your Nyali office for assistance where i managed to talk to the boss there who promised to look to the issue and get back me, but he hasn't upto now. The IUC number 2017347537 and registered under Sheillah Inyimili. My phone number 0722217873Points1. Why you staffs do not give right information to customer which is against customer rights within customer protection?2. Why i have been given those six months or two months free subscription?3. Why i haven't gotten replies from your Nyali office?.

Customer care female
Ms. Francis Omondi SaysOct 07, 2015

Please my decoder indicates enter PG pin yet I don't have it.Would you please rectify this error for me,account 33600856

Multichoice Kenya Customer Service Care Phone Number 237238
Mr. Victor SaysSep 02, 2015

Why do you charge free to air channels? it is called free to air for the reason that they are supposed to be free, these are local channels when I was buying this box, I was assured that local channels will be free. Why then am I charged?.

Multichoice Kenya Customer Service Care Phone Number 234488
Mr. Francis Kungu SaysAug 06, 2015

My names are Francis Kungu , mobile number 0727329258. My decoder uc number Is 2018779365. I purchased the GOTV VALUE product yesterday and to my suprise and dismay am getting ERROR code 66-32. Last night i called two customer care numbers who assisted me in resetting the decoder, but all was in vain. Can i have this mess sorted out please?Rgds, Kungu.

Multichoice Kenya Customer Service Care Phone Number 230546
Mr. Omondi SaysJun 18, 2015

I bought Gotv decorder two months a go and recently I paid 1, 800 for Go TV light package to go for one year only to be surprised to be given Gotv plus package to go for one month. M Pesa reference number JFG3KHZQTBI cannot pay 1, 800 for Gtv plus when the rate is 849 per month. Kindly correct the error in package and also the error in charging. My IUC number is 2018840551mobile number 0725612818.

Customer care female
Ms. Robert Mwangi SaysMay 17, 2015

I am not happy that even after paying for i got a message keep coming on my screen saying my subscription has expired this has happened even after calling the so called customer care service my Iuc number is 2018532492

Multichoice Kenya Customer Service Care Phone Number 226031
Mr. Meshack SaysApr 18, 2015

First of all your customer care is horrible guys, so disappointing. I paid my GOTV yesterday, but i paid to the wrong account, i paid to 2016161923 instead of 2016161922. The transaction number is GV59PJ690. Kindly assist.

Customer care female
Ms. Pharis SaysMar 02, 2015

Please activate my decoder now. I paid via mpesa for account 2017259042. Your customer service support is horrible.

Customer care female
Ms. luka wafula SaysFeb 15, 2015

I paid yesterday my monthly subscription but l have not gotten the confirmation of receiving this money.Please help GM23VA784 confirmed. Ksh850.00 sent to GO TV for account 2014144054 on 14/2/15 at 9:54 PM New M-PESA balance is Ksh131.00.

Customer care female
Ms. Francis Mugo SaysDec 22, 2014

I bought a GO TV along moi avenue. The decoder is not activated and when we call 0701 216244 FRED the contact we were given he never picks the phone. We are stuck we cant activate nor is it picking the stations.

Customer care male
Mr. Peter Gatheru SaysDec 22, 2014

The service I need is not available on the automated calling system. I need to speak to a real person.

Customer care male
Mr. Ibraim Voroga Iiliga SaysNov 18, 2014

I requested suspension of my account number 41335920553 of Ibraim Iliga ID number 0157293 mobile 0722723406.
My connection dish and decoder smart card are intact. I would like to return the account number what procedure to follow. Regards,

Customer care female
Ms. Betty SaysNov 05, 2014

I am in Nairobi and my TV has been displayed a message that says that my smart card could has been incorrectly inserted. I have switched off the decoder and gently cleaned the card, but the message persists. I have called your helplines and when I key in my account number, the recorded message says: the number is invalid and that I should try later what is all this?? I have paid my bill in advance up to DecemberMy cell is 254 722 324 177. A/C number 42809725.

Customer care male
Mr. Thomas Bett SaysNov 03, 2014

Hi,MY account number is 35402190. My decoder is not working and showing an error 139 inverted. Your technician advised that i require a new decoder altogether. Kindly advise if it is possible to get a replacement decoder in view of the very longstanding relationshipRegardsThomas.

Customer care male
Mr. Michael SaysOct 27, 2014

My Sister-in-law paid for Goplus for account number 2018650890 and didn't get the service last week. When she contacted the local dealer at Diani she was told her decoder was not functional. She was told therefore to contact multichoice Nairobi, since she paid her subscription through Mpsa, to have her account suspended. Can that be done until she buys a new decoder before her subscription ends without her using the services? We tried calling trough 0204236000, but couldn't get to a customer care agent, only the voice prompts.

Customer care male
Mr. Daniel Kamau SaysOct 22, 2014

There are people claiming to be working for GO TV and they are going round asking for plots to put up masts and they claim to be paying six million immediately and 40 thousand Kenya shilling for ten years lease. They are claiming to have their offices in Karen. They have Company identification cards (GO TV)They are conning people money by telling them that they can speed up the contract if you give them money.

Customer care male
Mr. Jeff SaysOct 22, 2014

I just wanted a DSTV installer to fix my dish. The IVR system kept going through a loop and i finally disconnected. Can i be reached on 0733745353.

Customer care female
Ms. Jesca Wabwile SaysOct 21, 2014

You sent a message that on 15th October 2014 gotv decoder will be broadcasting local channels, citizen, ntv and ktn and upto now there is nothing showing.

Customer care male
Mr. Paul SaysOct 19, 2014

I paid for my account on Friday and it is still suspended. I have tried to use the call center, but i have not received any assistance. My iuc number is 2017406782. I sent an email over the same to Multichoice email, but no reply so far. Kindly help solve this problem.

Customer care female
Ms. Alexandra Graser SaysOct 18, 2014

Dear Multichoice team, I cannot find anywhere your opening hours.You customer service numbers are also not working. Please help. Regards Alexandra.

Customer care male
Mr. Manminder Jandu SaysOct 17, 2014

I am experiencing problems with my extra view decoder. I have been calling the call centre and i must say the person attending to me is OK, but the problem is not sorted out. Cannot carry on like this. Surely there is a solution. My account number 30007541.

Customer care male
Mr. Ritesh Patel SaysOct 16, 2014

I called twice from my cell number 0713 565 141, but the answering machine hangs up, when transferring to sales.
Landline number keeps on ringing, no person picks the phone. i simply wanted to know, what channels you provide for the Indian package? Can we view only the Indian package or provide options, how much?
Ritesh Patel.

Customer care male
Mr. Eric Mwangi SaysOct 12, 2014

My gotv decoder have lost most of channels. For the last two days, i did pay 850/-. My IUC number is 2002987334. i have tried calling and resetting to no avail. Please connect me back.

Customer care male
Mr. Ezekiel SaysOct 09, 2014

I have been trying your customer care number endlessly. Would like to know where to get a DStv decoder in Nairobi. The one had for sometime now just is not responding to the remote anymore.
Kindly mail me the information at orangae@yahoo.Com

Customer care male
Mr. Williams SaysAug 04, 2014

Dear dstv customer service, I paid for my dstv subscription yesterday on 3rd August 2014, but i still have the e16 error. My account number is 48687454. I have tried reaching you on the customer care help line in, but no one answers. Can you please reconnect my account as soon as possible?

Customer care female
Ms. Sr Hellen SaysFeb 14, 2014

I was at you offices on 5th February to change all our accounts from premium package to family package. For this i had to fill a form at the customer care desk, but it seem you have not updated this in your system because i have received the message the account is due and even yesterday i had to call customer care to find out what was happening because our accounts were suspended. The following are the accounts: 35307942; 35559878; 39587604 and 52527227.
Could you please do something to avoid inconveniencing your customers. I will truly appreciate your help.
Thank you.

Customer care female
Ms. Mildred SaysDec 10, 2013

Dear Multichoice Kenya,

Yesterday I topped up my account for DSTV access ($10-880ksh) and had my account numbert activated until I talked to your customer care representative.
The Account was activated at around 7.30pm.
In the morning as I wanted to catch the morning news, the E16 error code appeared again. Efforts to revive/reset were futile and was totally disappointed.
Can you please ensure I get my services efficiently without having to call you again and again. I know how to use the SMS format of reset, but I don’t want too because it is your obligation to ensure I receive my services.
Please confirm if the decoder has been reset because I left it on and am at work expecting to find it working when I return home in the evening.
Please find my details.

Names: Mildred Liyayi
Account number 40243614
Smartcard number 40236199259
Customer no:36090002

please revert as soon as possible.

Customer care male
Mr. Dick Okoth SaysNov 18, 2013

I applied, Paid and subscribed for dstv installation at tmall over the weekend and was given a reference number smart card serial this was at around ami was promised that a technician by the name of samuel cellphone was to e to fix the dish at around pm, Continuous munique with both samuel and the sales agent one maureen with promises of the same shall be done by the cause of the day only for the two to refuse to pick my calls when it got to around pm question is why did they have to lie and especially the technician who kept on saying that he was on his wayyet no apologies were ever given and no explanationim reconsidering this service as this is not the level of service i expected. Is it soo hard to install and configure a potential client.

Customer care male
Mr. Edwin Odhiambo SaysNov 11, 2013

Good evening, kindly find out for me what is wrong with our connection which was suspended on saturday,I was at your offices in Westlands on monday and was told there was aproblem with the credit cards which has been paying the account for a year now and that the problem will be sorted by the end of business monday. Its now past 17hrs and the account remains suspended.The account is under Mr Frank Glettenberg.

Customer care male
Mr. jacinta SaysOct 31, 2013

My decorder number 20030337925.I have already paid even before the due date and there is no signal.its been 2days calling your office and nothing has been done
Kindly rectify the problem.

Customer care male
Mr. Arnold Aguvasu SaysOct 27, 2013

have loaded my dstv using m-pesa as per the message "ED54BW339 Confirmed. Ksh4,000.00 sent to Multichoice Kenya Limited for account 50066655 on 27/10/13 at 9:28 AM
New M-PESA balance is Ksh337.00."but the channels are not showing.kindly assist.

Customer care male
Mr. Kinara Enock SaysOct 11, 2013

I am Dstv client account number 49342307. I experience disconnections every month even after I have fuly paid. Right now I am disconnected on account of my account having been suspended. I paid shs. 4500/- via Mpesa on 29th September. Kindly permanently resolve this problem and restore the services right now.

I am greatly inconvenienced by the blackouts when I am fully paid up.


E O Kinara

Customer care female
Ms. renee SaysOct 08, 2013

cannot get through the Kenya office would like to know the status of account number 41555800. I have another account 51605640 which is under my name, but I would like that they are separated. please provide the procedure. your urgent response would be highly appreciated since the due date is 10th October.

Customer care male
Mr. Juma Balah SaysSep 26, 2013

Dear Customer Relation,

We are unable to view local channels except for Citizen TV here in Somalia now for like seven months. What could the problem be and how can this be sorted out since these channels are what brings home next to us though away. Any assistance will be highly appreciated.


Customer care female
Ms. Ahmed awadh ahmed SaysSep 10, 2013

Am a gotv seller,my line is not active on clicatel,0707460461,id no 29874156,and i need to be officially an agent/trusted dealer.customer in my area are requesting Q tv,islamic channel,boollywood,arabic and ss3,and ss7

Customer care male
Mr. samuel musembi SaysSep 03, 2013

Hallo i have a walka and it does not have available channels i have tried a channel scan and still it doesnt work.what might be wrong?

Customer care male
Mr. MWANGOLO MWAMBAO SaysAug 24, 2013

changing from premium package to Access package (890)

kindly consider my complaint.

account number 47411929

smart card number is 42540788959
mobile : 0728305373

email :

Customer care male
Mr. Pablito SaysAug 19, 2013

I am a subscriber to the multichoice compact bouquet where i pay USD45.00 a month. To my dismay, i find myself unable to watch my beloved FC Barcelona open their La Liga campaign tonight, reason: the game is on Ssp5 which is blocked on this bouquet.

My only interest are the sports, news and documentary channels. I therefore find myself very restricted even after paying that hefty amount, given that the following are blocked:
Sports:Ssp1,2,4,5 and 6
News:Sky news
Documentaries:BBC Knowledge,History

Besides, my viewing hours are very limited, save for weekends. And now that the ESPN channels were removed, you have not provided alternative channels in compensation.

My account number is 35772775.

Customer care female
Ms. Annie SaysAug 17, 2013

Your phones are not going throug. My account number is35494679 ,I have paid via Mpesa, but still no service

Annie kibiru

Customer care female
Ms. Liz SaysAug 17, 2013

Dear dstv,
I have not been reconnected since 8th August 2013 when I paid for my account. Your customer care lines have been going unanswered since then. What should I do?

Customer care male
Mr. john puentes SaysAug 14, 2013

my Dstv has always this error even after a few days correction from the service care E76 and E16-4 when i check my balances, it seems am alright. this has gone for months and i spend a lot of money. i use only very few times my DSTV because of the errors. what can i do now?

Customer care male
Mr. LION IN THE SUN SaysAug 11, 2013

1. card number42612809766, PAYMENT number 2646009
CONFIRMATION number 20130812;322308124608, DATE 11 August 2013.
2. CARD number 42612809741, PAYMENT NO.2646005
CONFIRMATION NO.20130812;322308124607, DATE 11 August 2013


Customer care female
Ms. Sarah SaysAug 11, 2013

paid for subscription, but i still have the E16 message. my number 2003681762. all your numbers are not working please help

Customer care male
Mr. Emilio murathi njeru Access SaysAug 10, 2013

my name is Emilio Marathi njeru.Acc 47064727.I paid yesterday around 11.20am.It is not yet connected.Please do so now.0737829775/0713071296.

Customer care male
Mr. PETER ASELI SaysAug 09, 2013

I bought my decoder in may, installed it, but up to now i can only access CCTV and Dish TV, when i try other channels am told my Smart card and Decoder are not paired. up to now i do not have an account number my Smart card number is 42737250722

Customer care male
Mr. victor matsanza SaysAug 09, 2013

All of your lines that you put on this site ain't no going through and those for gotv puts someone on automated messages. How can somone get help from customer support? ....

Customer care female
Ms. Cindy SaysAug 05, 2013

Neither of your numbers is picked both landline and mobile. The check balance SMS using 22688 gives a response indicating balance cannot be determined. Please advise how we am check he balance so we can pay.

Customer care female
Ms. Damaris SaysAug 05, 2013

I paid my decorder number 39368007 today morning through Mpesa and its still disconnected upto this moment.Please reconnect.Have tried calling your lines 0711 066 000 and 020 42 36 000 they are also not working.

Customer care male
Mr. Geoffrey SaysAug 05, 2013

To whom it may concern,

My name is Geoffrey and i am very frustrated since i stopped using your service from the month of May and yet you are deducting money from my account. In the month of May i had requested the service to be terminated so that June would be the last month but, clearly this did not happen and it was pushed to July which money was again deducted.

i was given a reference number 977648 and a lady called Loise Mirobi on July 1st 2013 was the lady i last talked with. Honestly, i am not happy about this and this matter should be handled as soon as possible.

Customer care male
Mr. barnabas mwithia SaysJul 26, 2013

My name is Barnabas phone 0724845683, account number 50870262 I changed from Family compact(2,700/= to Compact plus 4,500/ by paying by M-pesa transaction D28AV734 which was confirmed at 8.15p.m today.Can you you kindly enable me to receive the value for my money(compact plus bouquet channels.

Customer care user complaints