IFB Kolkata Customer Care Phone Number

Phone Number of IFB Kolkata is +91-33-39004321 .

IFB Industries Limited Products and Operations


The company offers a vast variety of home appliances such as Built-in Ovens, Modular Kitchen, Microwave Ovens, Water Purifiers, Refrigerators, Dishwashers, Chimneys, Modular Kitchen, Washer Dryers (Front Loading, Top Loading), Clothes Dryers, Split ACs, Kids Series ACs, DC Inverters and many more. The corporate center of IFB Industries is located in Kolkata, West Bengal, India. It also owns a nationwide network of nearly 250 franchises. With its vast network of nearly 2,200 service centers, IFB has become one of the most trusted home appliances brands in India.

History of IFB Industries Limited


IFB Industries Limited was originally established in 1974 in India. Before being renamed in 1989, IFB Industries Limited was known as Indian Fine Blanks Limited. In the year 1981, a home appliances division was initiated by IFB Industries. The main motive of IFB Home Appliances division is to provide high quality kitchen appliances in the Indian households.

IFB is a leading brand of kitchen appliances in India marketed by IFB Industries Limited. The company operates in mainly two divisions such as Engineering and Home Appliances. It manufactures a broad range of household appliances under the brand name IFB. Apart from this, the company also offers various engineering components like fine blanked components, tools, strip loaders, decoilers, straighteners, machines tools and many more. The company's engineering divisions are placed at Bangalore and Kolkata.


IFB Kolkata Address


The address of IFB Kolkata is No: 52/D, Ballygunge Circular Road, Kolkata, West Bengal, India.

IFB Kolkata Website


The Website of IFB Kolkata is www.ifbappliances.com.

IFB Kolkata Customer Support Service Phone Number


The customer support phone number of IFB Kolkata is +91-33-39004321 (Click phone number to call).

The postal and official address, email address and phone number (helpline) of IFB Kolkata Service Center and IFB Kolkata customer care number is given below. The helpline of IFB Kolkata customer care number may or may not be toll free.
IFB Kolkata Phone Number Customer Service

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IFB Kolkata Source of Knowledge


www.ifbappliances.com/our-story.html/
www.ifbappliances.com/find-a-store.html
www.indiainfoline.com/markets/company/background/company-profile/ifb-industries-ltd/281
investing.businessweek.com/research/stocks/snapshot/snapshot.asp?ticker=ifbi:in
www.ifbappliances.com

Your Complaint, Suggestion, Complication, Review To IFB Kolkata

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IFB Kolkata Customer Care Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Kamlesh Agarwal CallsNov 23, 2016

Mr. Kamlesh Agarwal On Phone To IFB Kolkata Service
9330042828, My Washing Machine- Elena Equa SX is in problem.

Reply
Customer care female
Ms. ifb Says Nov 30, 2016

Dear kamlesh,

Hope your issue has been resolved.

In case you need any assistance please write us on customer service@ifbglobal. Com.

Ifb team.

Reply
Customer care female
Ms. IFB Says Nov 29, 2016

Dear kamlesh,

We regret for the inconvenience caused to you.

We have escalated your concern and we will attend it immediately.

Assuring our best services.

Ifb team.

Reply
Customer care male
Mr. Sipra Datta CallsOct 18, 2016

Mr. Sipra Datta On Phone To IFB Kolkata Service
My AMC number 3059 and ICR number 3059 both dated 20 / 11 / 2015. So far none visited to look at the washing machine. Now the spin action has stopped completely. Please attend immediately. ?
Tried to phone 03339004321 ; always engaged tone; 30489206/9297 continued to ring without any response;
1800-3000-5678; 1860-425-5678 always engaged tone. Phoned J B INndustries number 9433358578 got an answer informing without any complaint booking it can not attend to my machine
Now tell me whether the facts do not indicate harassment or not. Had I known this sort of help I would by paying ? 4843/- for AMC then I would not have gone for it at all. However, I expect prompt action on receipt of this so that I can utilise the machine as early as possible

Sipra. Datta.

Reply
Customer care male
Mr. Sitangshu Bikash Mondal CallsOct 16, 2016

Mr. Sitangshu Bikash Mondal On Phone To IFB Kolkata Service
My IFB ELENA 5kg washing machine is not functioning. Rinse and Spin is not working since today, as a result water accumulated inside the machine. Please send a mechanic for repair. My address is-
Sitangshu Bikash Mondal
142/B, N. S. C. Bose Road, Kolkata-40
(near Malancha Cinema HAll at Tollygunge)
Mobile number 9830025489.

Reply
Customer care female
Ms. Santa Mitra CallsOct 03, 2016

Ms. Santa Mitra On Phone To IFB Kolkata Service
My self Santa Mitra , I have an IFB Microwave 25sc2. Front Control Panel of the microwave not working from last few days. Already we launched complain ticket number 1103534494 dated 24th September 2016. Then we got two phone call from your service engineer that they understand that problem and as soon as they get the parts they will come and solve the problem. Till date we do not have any information neither they had come to solve the problem. Again we contact your customer care number on 29th September 2016 and they assured that problem will solve within two days. But today is 3rd October 2016 and no body come to short out the problem. You are requested to short out the problem immediately.

Reply
Customer care male
Mr. Kanu Dey CallsSep 29, 2016

Mr. Kanu Dey On Phone To IFB Kolkata Service
Sir last three days I tried to contact customer care through 18604255678, but i could not contact. My ifb microoven machine is not working which is under AMC VIDE AMC NO 170. This is for your information and necessary action please. My contact number is 9051198739.

Reply
Customer care female
Ms. Geetha Raju CallsSep 29, 2016

Ms. Geetha Raju On Phone To IFB Kolkata Service
I called for a service to our IFB washing machine. The mechanic came after ten days and he didn't do it properly and took the service money and left. When I operated again it is having the same problem. My customer ID is 10507890. I am trying to call them again they are not picking up the phone. Please take do the service.

Reply
Customer care male
Mr. M K Ghosh CallsSep 23, 2016

Mr. M K Ghosh On Phone To IFB Kolkata Service
I am interested in Elena Aqua SX six kg fully automatic IFB washing machine. Please let me know
1. Can I change the timing of the duty cycle? On what does it depend? Load? For example can I put three kg cotton and run it for 40 minutes only?
2. I saw LED indicators on the panel 3hrs, 6hrs, nine hrs. What are they? How do you adjust them?.

Reply
Customer care male
Mr. Rajesh Upadhyaya CallsSep 20, 2016

Mr. Rajesh Upadhyaya On Phone To IFB Kolkata Service
Sir

This is for your kind information that i tried to contact the customer care of ifb for lodge the complain regarding my washing machine problem. But last four days the number which is mentioned in site not response at all. My machine model is senorita SX. Kindly take neccessary action at earliest. My contact number 7890221508.

Reply
Customer care female
Ms. IFB Says Sep 24, 2016

Dear rajesh, We regret for the inconvience caused to you. This is to kindly inform that we have been trying to reach you on the above given number to get an appoinment for our technician to help fix your machine but have been unable to. Kindly provide us with best day time to your convenience and we will send our technician to resolve your issue. Once again we regret the inconvenice caused and assure our best service Ifb team.

Reply
Customer care female
Ms. P. Samanta CallsSep 16, 2016

Ms. P. Samanta On Phone To IFB Kolkata Service
I have a microwave basic model (17PM - MEC1). I unplugged the plug from the electrical socket and tried to test if it is leaking radiation. For this I placed a phone inside it and tried to call that number from outside after closing the microwave door. The phone within the microwave started ringing. Does this mean that the microwave is leaking radiation? Does it need to be thrown away?
Please suggest.

Reply
Customer care male
Mr. Sourendra Nath Ghosh CallsSep 07, 2016

Mr. Sourendra Nath Ghosh On Phone To IFB Kolkata Service
Dear Sir/Madam,
This is to inform you that I had purchased one IFB make washing machinefrom M/s Avinandan Electronics Pvt Ltd. Dunlop, Kolkata-700056 on 29. 8. 16. The M/C was Delivered at my residence on 30. 8. 16 and to our surprise, We found that a different model was delivered against same model number mentioned in the packing slip. Consignment was taken back. Another m/c got delivered to my residence on 31. 8. 16 and when the same was unpacked, the m/c was found to be in poor condition with exterior surface being rusted. Also the model mentioned on the packing box and challan is not matching with the name plate reading of the machine body. We have contacted the dealer, but there is no proper response from them. An Email mentioning all the above details was sent to ifbcrm@ifbglobal.com on 2/9/16 A reply came on 6/9/16, but no action have been taken so far. M-9433642383.

Reply
Customer care male
Mr. Himadri Shekhar Debnath CallsSep 06, 2016

Mr. Himadri Shekhar Debnath On Phone To IFB Kolkata Service
Dear Sir/ Madam,

I had purchased your microwave oven 20SC2 and was using for the last seven to eight years few days back it was found a problem in the start and stop/reset bottons. I had called the customer care for two to three times, but no suitable reply. Thus it is my earnest request to go through the matter and take action as early as possible. Thanking you,

Himadri Shekhar Debnath
Mob. : 9874292321/ 8981249091.

Reply
Customer care female
Ms. Priyanka Banerjee CallsSep 02, 2016

Ms. Priyanka Banerjee On Phone To IFB Kolkata Service
Dear sir/madam

i am Priyanka Banerjee mobile - 7076764206/9329326355, i have a microven o your product and it is under warrenty, date of purchase 26/01/16, but it is not working now,

you are requested to please service engineer immediately, so that i can use. I have already try to contact your customer care no so many times, but it is very unfotunate nobody picking up my phone. Your early action will be very apprecited

my address is

Priyanka Banerjee
75/6/16, padma pukur road
p. O. - fingapara
dist - 24 parganas north. West bengal
mob - 7076764206/9329326355.

Reply
Customer care female
Ms. IFB Says Sep 14, 2016

Dear priyanka, hope your issue has been resolved. In case you need any assistance you can contact us on bsnl $ mtnl subscribers : 1860 425 5678, other subscribers: 1800 3000 5678 email id : customerservice@ifbglobal. Com. We assure our best services. Ifb team.

Reply
Customer care male
Mr. Amlan Raychaudhuri CallsAug 29, 2016

Mr. Amlan Raychaudhuri On Phone To IFB Kolkata Service
Dear sir
I have one no IFB Microwave Model 25BC3,
presently it is not started as after powe on, Start button is not functioning

require its servicing
my permanent address :

F-2. PANCHASAYAR
PO-PANCHASAYAR
KOLKATA -7000094
NEAR PEERLESS HOSPITAL, TOWARDS NEW GARIA METRO STATION )KABI SUBHAS)
BATTALA BUS STOP.

Reply
Customer care male
Mr. Gautam Maitra CallsAug 27, 2016

Mr. Gautam Maitra On Phone To IFB Kolkata Service
There was a problem with dishwasher. Despite calling your number no response. For most of noon 27/8 it was engaged and since afternoon no customer care personel. My dishwasher is zephyr make and it is having problem. Please do the needful and send a man to my house at the earliest. My number is 9163216573.

Reply
Customer care male
Mr. P R Sarkar CallsAug 22, 2016

Mr. P R Sarkar On Phone To IFB Kolkata Service
I have purchased the IFB Micro wave oven which suddenly has become non functional today. This was prchased from Great Eastern and at present the MWO, Induction Model is putting off the entire lights at home to be operational. Some difficulty is observed, as we are unable to operate it. Even the connectivity, plug etc, is tested OK. Kindly send your Service Engineer at the following address. NISHA SARKAR-TGT ENGLISH,
JAWAHAR NAVODAYA VIDYALAYA,
KAPASAREA, MAHISHADAL,
DIST PURBA MEDINIPUR-721628.

Reply
Customer care female
Ms. IFB Says Aug 26, 2016

Dear sarkar, Sincere appologies caused to you. Please share your contact details so we can further assist. Alternatively you can also write us on customerservice@ifbglobal. Com along with the contact details and we will help to resolve your issue. We assure you our best service.

Reply
Customer care female
Ms. IFB Says Aug 26, 2016

Dear sarkar, Sincere appologies for the inconvenice caused to you. Please share your contact details so we can further assist you. Alternatively you can also write us on customerservice@ifbglobal. Com along with the contact details and we will help to resolve your issue. Ifb team.

Reply
Customer care female
Ms. Ranja Pyne CallsAug 17, 2016

Ms. Ranja Pyne On Phone To IFB Kolkata Service
Elena Sx 6Kg 800 RPM IFB FRONT LOAD WASHING MACHINE purchased from GREAT EASTERN TRADING COMPANY, Salkia, Howrah-711106 on o5/01/2013 has been out of order since 10. 08. 2016 and a ticket number 1103151624 has been issued to my registered mobile number (9433609511)after the complaint. Even after that I complained thrice to the customer care executive. But the technician did not turn up in spite of the repeated assurance from your end that the technician will arrive within 24 hours of my complain.

Reply
Customer care female
Ms. IFB Says Aug 31, 2016

Dear ranja, Hope your issue has been resolved. In case you required further assistance, you can contact us on bsnl $ mtnl subscribers : 1860 425 5678 other subscribers 1800 3000 e- mail id : customeservice@ifbglobal. Com We assured you our best service. Ifb team.

Reply
Customer care male
Mr. Kuntal Das CallsAug 10, 2016

Mr. Kuntal Das On Phone To IFB Kolkata Service
Well, if i can write about my bad experiences with you. I should share my good experiences too. Today another technician by the name of mr. Binoy nath (9331829983) came to service my washing machine and i found that he is extremely punctual, decent and cooperative. Well. Its high time that IFB makes a thorough research about how their technicians work and deal with customers, so that the reputation of the company is not at stake. Thanks.

Reply
Customer care male
Mr. Kuntal Das CallsAug 09, 2016

Mr. Kuntal Das On Phone To IFB Kolkata Service
This rabin banerjee (9831456440) comes to office at 12 and finishes all his calls withing four and goes home. That is why he cant attend my call when ia sk him to come at 10am or 6pm. And to top it all he says he can only come at his convenience. Just imagine the quality of your technicians. When has IFB become a govt. Organisation? that the staffs behaves so.

Reply
Customer care male
Mr. Baskar CallsAug 06, 2016

Mr. Baskar On Phone To IFB Kolkata Service
Sir
Our Washing Machine is not working last one week. We request you send the service engineer

Address
J Baskar
L and T Geo Structure
No 40 River Breez Apartments
G. T Road
Opp To North Brook Jute Mill
Near Chapshanai Market
Hooghly
West Bengal
712222
Condact No 9831141630/7278369733.

Reply
Customer care male
Mr. Debi Prasad Ghosh CallsAug 03, 2016

Mr. Debi Prasad Ghosh On Phone To IFB Kolkata Service
I have already registered my complaint. The complaint number Being 1103076979. The person I talked to assured me of service within 24 hrs. Today at about 3. 00PM some one phoned me and identified himself as a representative of IFB and talked about warranty etc. I do not understand the attitude. Is is not to attend the unit first and talk about fees/warranty later or otherwise. However the warranty states a three yr on cavity and magnetron. Thus if it be something in regard must be attended free of cost else the service charge and or cost of equipment to be borne by me. It is simple. Thus I ask your good office to arrange for the service at the earliest. Regards D P Ghosh.

Reply
Customer care male
Mr. Dr. Sumanta Bhattacharyya CallsAug 02, 2016

Mr. Dr. Sumanta Bhattacharyya On Phone To IFB Kolkata Service
Since the complaint I lodged on the 30/07/2016 two working days past way, but I did not get any response from IFB. As an esteemed customer of IFB products how long should I wait to get a proper justification? I purchased the washing machine to use it, to get rid of the hassle of washing cloths, not to keep it packed at home with increasing anguish and waiting for an uncertain time for having a peaceful and happy end. So, I again request you for taking prompt arrangement to solve the problem.

Reply
Customer care male
Mr. Dr. Sumanta Bhattacharyya CallsJul 30, 2016

Mr. Dr. Sumanta Bhattacharyya On Phone To IFB Kolkata Service
Booked Item: IFB TL65RCG 6. five kg Top Loading Washing Machine (as mentioned in the Original copy of the Tax Invoice). Delivered Item: IFB TL-RCG 6. five kg Top Loading Washing Machine. Date: 24/07/2016; Place: Great Eastern Trading CO., 15, G. T. Road, Khadinamore, Chinsurah. I want clear explanation of this disparity and replacement of the wrongly delivered model as mentioned above. Again, in future a great deal of problem and difficulty in getting warranty benefits and in any other issue, for the customer, may arise as a result of this mismatch in the model number of the product, as mentioned, between the original copy of the Buyer's Tax Invoice and the body of the delivered top loading washing machine, against the same booking/order. Therefore urgent and proper arrangement from the part of the concerned authority to resolute the problem is highly solicited.

Reply
Customer care male
Mr. Shiv Sankar Singh CallsJul 11, 2016

Mr. Shiv Sankar Singh On Phone To IFB Kolkata Service
I Purchased believing upon IFB an Air conitioner from Khosla Electronics, Behala. The machine is lying uninstalled from last three days even upon several enqiries for installation. A vigorous experience towards IFB. Will share the experience with near people not to purchase IFB because of its bad service. It believes in sales and not in service.

Reply
Customer care female
Ms. IFB Says Jul 13, 2016

Dear shiv, Sincere appology for the inconvinience caused to you, please share your contact details so we can further assist you. You can also write us on customerservicez@ifbglobal. Com along with the contact details and we will help you to resolve your issue. Ifb team.

Reply
Customer care male
Mr. Anirban Bhattacharjee CallsJul 11, 2016

Mr. Anirban Bhattacharjee On Phone To IFB Kolkata Service
Hi IFB,
This is Anirban Bhattacharjee from Kolkata. I have purchased one 23 Litre Convection Microwave oven from Flipkart on 7th July. I have given full day timing on Saturday for the installation and Demo. But no one from your service person came on that day. Now, I have tried to contact your service persons, but they are not co-operation to come to my house after my office hours. I feel it's frustrated service. This needs to be escalated.

Reply
Customer care male
Mr. PIKU ROY CallsJun 20, 2016

Mr. PIKU ROY On Phone To IFB Kolkata Service
I HAVE PURCHASED ONE IFB TOP LOADING WASHING MACHINE (MODEL: TL65RDS-6. five KG) ON 26. 08. 2015 FROM GREAT EASTERN TRADING (BRANCH:433), GARIA MAIN ROAD/KOLKATA-84. RECENTLY THE MACHINE DEVELOPED A TROUBLE: HUGE WATER COMING OUT FROM THE WATER INLET AREA (WHERE THE WATER INLET PIPE CONNECTED AT THE MACHINE BODY) DURING THE MACHINE IS IN OPERATION. PLEASE ARRANGE TO RECTIFY THE TROUBLE AT THE EARLIEST AS THE TROUBLE DEVELOPED WITHING THE WARRANTY PERIOD. MY MOBILE NOS. +918336903903 or +918900164450.

Reply
Customer care male
Mr. Piku Roy CallsJun 20, 2016

Mr. Piku Roy On Phone To IFB Kolkata Service
I HAVE PURCHASED IFB TOP LOADING WASHING MACHINE (MODEL: TL65RDS-6. five KG) ON 26. 08. 2016 FROM GREAT EASTERN TRADING (GARIA MAIN ROAD, KOLKATA). THE MACHINE DEVELOPED A TROUBLE: HUGE WATER COMING OUT FROM THE WATER INLET AREA (WHERE THE WATER INLET PIPE CONNECTED AT THE MACHINE BODY) DURING THE MACHINE IN OPERATION. PLEASE ARRANGE TO RECTIFY THE TROUBLE AT THE EARLIEST AS THE SAID MACHINE IS UNDER THE WARRANTY PERIOD.

Reply
IFB Kolkata Customer Service Care Phone Number 262937
Mr. Ramanujam CallsApr 26, 2016

Mr. Ramanujam On Phone To IFB Kolkata Service
IFB Digital seven
Purchased Oct 2012,
On Apr 12, the door was locked and IFB customer care came an dbroke the lock and reported defective motherboard. But since then I have no confirmation of repair by IFB. Some one said in customer care that the machine is obsolete, but it is still sold online. They said as my machine is under warrantee I can get it exchanged. But I cannot get any more information. The machine is fine, only its electronic panel is to be repaired. But here they do not have people to do it. Ideally you should take the mother board and get it reparied by skilled technicians. I think we should not waste a machine and spoit IFBs name. Please help,
Tel No 9932399718.

Reply
IFB Kolkata Customer Service Care Phone Number 262369
Mr. Chandan Das CallsApr 20, 2016

Mr. Chandan Das On Phone To IFB Kolkata Service
I have purchased one IFB 1Ton AC machine on 29. 05. 15 from Khosla Electronics at Madhyamgram branch. Now I am facing a problem water leakage from inner unit since approx one month, but problem is not solved till now. Again I have opened a call on 13. 04. 16, but any service engineer not attend this call at my house. So what could be the solution? Please tell me. I am very confused about your service support. Ticket No. 1102149011.

Reply
IFB Kolkata Customer Service Care Phone Number 262212
Mr. Shyamal Kumar Roy CallsApr 19, 2016

Mr. Shyamal Kumar Roy On Phone To IFB Kolkata Service
I am a IFB washing machine user since 2007. My product was under annual Maintenance contract since purchased. The recent contract expired on 28. 02. 2016. During the total month of February I had requested Mr. Dilip Jana to renew my contract and assured at that time to do it in time. But after the expiry of the contract he did not even receive the call. I had tried to contact 30489206/30489297, but nobody responded. Now please help me to renew the contract immediately. My last contract no was AMC 28897 Model Digital 5kgs. And serial number is 2357. Contract renewed on 21. 02. 2014. Contract invoice number is 13262 dated 21. 02. 14 Address 150/5, Kabi Nabin Sen Road, Kolkata 700028. Mobile 9831306289. Please help me and oblige. Thanks and Regards.

Reply
IFB Kolkata Customer Service Care Phone Number 261773
Mr. S S Nayak CallsApr 14, 2016

Mr. S S Nayak On Phone To IFB Kolkata Service
My washing machine out of order from 26 th March. I complained it on customer care many ten times. Initially one of your executive came said that door lock problem, he would rectified it tomorrow, 2-3 days I wait no one came. I again complained another executive came. He said that there is problem in pcb. 3days I wait no one came. I again complain same executive came with another pcb. Then told me that I have to send my washing machine in service center. 7days I wait nothing response giving by service center. I am felling totally harsed. If you are able to solve my problem as early as possible. Otherwise I will go in consumer froum.

Reply
IFB Kolkata Customer Service Care Phone Number 261122
Mr. Sankar Nath Pramanik CallsApr 08, 2016

Mr. Sankar Nath Pramanik On Phone To IFB Kolkata Service
I, Sankar Pramanik, reported severally regarding my 6Kg unserviceable Washing Machine since 28 March 2016. One person came on 30 March 2016, checked and said washing machine was Ok, he put 100gm powder costing Rs. 160 for Scalling and advised me to let it run for 45 min. Then went away. Later I observed that machine stopped functioning. I reported/complained again on 31 March 2016 and I was assured of getting it Ok. But none reported thereafter. My several reporting till today became futile My original Ticket No. 1102037143 dated 28/3/2016, then on 31/3/2016, 6/4/2016 and 8/4/2016 achieved nothing.

Reply
IFB Kolkata Customer Service Care Phone Number 254867
Ms. Miss Poulami Bose CallsFeb 17, 2016

Ms. Miss Poulami Bose On Phone To IFB Kolkata Service
I have purchased one IFB air condition 1. five to in May 2015. During 1st servicing it was found that PCB board is malfunctioning. It was changed after 15 days and the problem still persist. I have tried several times to contact, but always response came that we are sending technician by today, but that today never happened. Sometimes even the customer care does not pick up the phone even. I am now in deep trouble as the summer is approaching. Today(17/02/16) morning we had a discussion with Mr Rehman (mob. No. 7679860677) who assured that he is sending the technician, but till now no one has arrived to check the problem. Please take care of my problem otherwise I will have no option other than to approach consumer forum and get my air condition replaced. Please do the needful.

Reply
Customer care female
Ms. ifb Says Feb 22, 2016

Dear poulami, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at customerservice@ifbglobal. Com along with your contact details and we will help resolve your issue. Ifb team.

Reply
Customer care male
Mr. Sri Samar Kumar Gura CallsOct 01, 2015

Mr. Sri Samar Kumar Gura On Phone To IFB Kolkata Service
This is for your kind information, that after repeated request made to your concern regarding the problem of loading in my washing Machine has not been solved yet where servicing was done by your technicians without loading the clothes into the machine on 24. 08. 2015. Then lots of messages were sent, but no positive response came from your concern. I just want to know whether the problem will be solved or not. If yes, then kindly take necessary actions to carry out it. Details are given below:Model Name- Digital SXModel Serial No-25623IFB Industries Ltd Invoice No-5646 and Receipt No. 25151600 dt. 24. 08. 2015IFB Central Services Invoice cum Receipt No. 1479 dt. 24. 08. 2015Complain Ticket No. 16191652Address- 86A/2, Suren Sarkar Road, Beliaghata, Kolkata-700010Mobile No. 9331097735Thanking you, Sri Samar Kumar Gura Dt. 01. 10. 2015.

Reply
Customer care female
Ms. Oendri Bhattacharyya CallsSep 23, 2015

Ms. Oendri Bhattacharyya On Phone To IFB Kolkata Service
I had placed an order for a microwave oven (25BC4 MICROWAVE OVEN) on the 14th of September. It was supposed to be delivered within ten to 12 days, but i have received no notification regarding it as of now. In fact i did not get any confirmation from your end via mail or text message. No OD Number was given, so i cannot even track my order as of now. I have been calling in your customer care, , but received no help from that end. Already an amount of rupees 11, 740 has been debited from the account. It will be very kind of you, if this matter can be taken up and dealt with as soon as possible.

Reply
Customer care female
Ms. IFB Says Sep 29, 2015

Dear oendri bhattacharyya, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at customerservice@ifbglobal. Com along with your contact details and we will help resolve your issue. Ifb team.

Reply
Customer care male
Mr. Siddhartha Chatterjee CallsSep 21, 2015

Mr. Siddhartha Chatterjee On Phone To IFB Kolkata Service
Date of Purchase:7. 3. 2015, Seller: Khosla Electronics, Garia. Model No: AW6501SB/006135140724000242. Address: "PARTHA SARATHI" Garia Garden, Garia Kolkata-700084. (Bus Stop- Hindusthan Health Point Nursing Home). The Machine is not operating properly. Stopped functioning. Require technical assistance immediately from your side. Siddhartha Chatterjee (M) 9830050026.

Reply
Customer care male
Mr. Debasish Bandyopadhyay CallsSep 10, 2015

Mr. Debasish Bandyopadhyay On Phone To IFB Kolkata Service
I am using a SUPREMO Deluxe fully automatic front loading type washing machine which has been functioning nicely since a considerable time. Presently, it is found that water is spilled outside profusely while the machine runs. Under such situation, I am requesting you to arrange for sending one technician at my residence at Shrachi Village, Madhyamgram, Block-2, Flat-3C, PO- Udayrajpur, opposite to Madhyamgram Rubber Factory, Kolkata- 700 129, West Bengal, where the machine is installed. I, with my family, stay outside Kolkata, as I am posted at Purulia in West Bengal and used to spend every weekend (Saturday and Sunday) at my aforesaid residence. -Debasish Bandyopadhyay , Mobile No - 9734138925 and 8335979692Cust ID : 10332374.

Reply
Customer care male
Mr. IFB Says Sep 15, 2015

Dear debasish, We regret the inconvenience caused to you. ? however, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part You can however exchange your machine at a good price by availing our exchange offer. ? for more details please visit our website http://www. Ifbappliances. Com/exchange. Html Ifb team.

Reply
Customer care male
Mr. Debasish Bandyopadhyay CallsSep 10, 2015

Mr. Debasish Bandyopadhyay On Phone To IFB Kolkata Service
I am using a SUPREMO Deluxe fully automatic front loading type washing machine which has been functioning nicely since a considerable time. Presently, it is found that water is spilled outside profusely while the machine runs. Under such situation, I am requesting you to arrange for sending one technician at my residence at Shrachi Village, Madhyamgram, Block-2, Flat-3C, PO- Udayrajpur, opposite to Madhyamgram Rubber Factory, Kolkata- 700 129, West Bengal, where the machine is installed. I, with my family, stay outside Kolkata, as I am posted at Purulia in West Bengal and used to spend every weekend (Saturday and Sunday) at my aforesaid residence. Debasish Bandyopadhyay , Mobile No - 9734138925 and 8335979692Cust ID : 10332374.

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Customer care male
Mr. Sarat Kumar Hazra CallsAug 11, 2015

Mr. Sarat Kumar Hazra On Phone To IFB Kolkata Service
Dear SirI have purchased one Elena Delux washing machine on March 2011. So four years warranty just completed. Now one cracking sound coming from the machine during spinning. I have lodged a complaint on 08/08/2015. The ticket number is 16172940. On the same day your representative came to my house and checked the problem. He told that the bearing along with the socket will be changed. On 11/08/2015 your Kolkata office gave estimate of rupees 4000/= towards the cost of bearing socket and drum. We asked them that why I will change the drum of rupees 2400/=? Your representative told us that only bearing and socket need to be changed. Your Kolkata office told me that only bearing is not available in IFB. So I have to change the drum also whose price is about rupees 2400/=. Please look into the the matter seriously. Post sale service is one of the important factor for surviving in the market. I am waiting for your kind justice.

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Customer care male
Mr. Priyabrata Mitra CallsJul 27, 2015

Mr. Priyabrata Mitra On Phone To IFB Kolkata Service
My Dishshwasher is "NEPTUNE"covered under warranty. Its outlet pipe developed crack about ten days ago. Your technician fixed it by a tape that lasted only for 2/3 days. He again came only to declare that the spare pipe would not available for next five days. Your franchise is utterly indifferent to the inconvenience thus causing to the customer who paid AMC money in advance. (M) 9432224712.

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IFB Kolkata Customer Service Care Phone Number 232352
Mr. Nikhil CallsJul 14, 2015

Mr. Nikhil On Phone To IFB Kolkata Service
Past week your service agent Mr. Indrajit (Sreerampore, Kolkata- Branch) visit our place located at 89/34 Bangur Park, Rishra, OM Apartments 3rd Floor (N. K Sharma), taking your company name he charged us Rs. 1800 for repairing a oven. We were not provided any bill or Chalan for the same since he said he is not carrying the same and will provide us the same when he is back in a day or two now the oven is not working and he is not answering our calls we have been chasing him since last week. He picked up our calls once or twice and was laughing and was making fun out of us and insulted my parents. I am expecting a callback from IFB regarding the same and to get a solution for my complain. MOB- 98107-32323.

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Customer care male
Mr. Bhupendra Singh Taragi CallsJun 07, 2015

Mr. Bhupendra Singh Taragi On Phone To IFB Kolkata Service
I had Lodged a Service Complaint in your Customer Care Number 1860 425 5678 on 02/06/15 at 17:54 hours. Mr Samir Naskar called me from 8420112060 at 16:23 and 16:24 hours on 03/06/15 which I could not pick up. Called back at 17:06 hours. Mr Naskar told that he had come to my area and returned as call was not picked. On 05/06/15 got no call from IFB. Called Customer Care 1860 425 5678 at 15:44 hours and spoke to Ms Annapurna who gave Service Request 15684932. Ms Annapurna gave numbers 033-32547133 and 9831135307 and asked to speak to Mr Kaushik Majumder. The land line number was out of order as call was not going. The mobile was busy from 15:42 to 16:21 hours. After I got through in the mobile, Ms Biswas picked up, who refused to pass the line to Mr Majumder. No calls received from IFB till date. Kindly let me know whether I will be serviced or not or should I approach the Consumer Court with my complaints. Yours truly, Bhupendra Singh Taragi .

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Customer care male
Mr. Anil Chandra Mandal CallsMar 11, 2015

Mr. Anil Chandra Mandal On Phone To IFB Kolkata Service
Dear Sir, For the last one week I am trying to get the supply of Detergent , etc for my Dishwasher from M/s JB Enterprise, Raghunathpur, Teghoria. Till now he has neither supplied nor responding to Phone calls. Direct him to supply the items at the earliest or let me know a alternate responsible source from where I can get the items. Thanks, AC Mandal.

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Customer care female
Ms. Srabani Maity CallsFeb 19, 2015

Ms. Srabani Maity On Phone To IFB Kolkata Service
Required free cooking class for preparation cake and snacks from ifb micro oven 23 liter capacity from date of purchase October 2014 i could not prepare cake. From the date of purchase i could not attend your cooking class. Address giving belowSrabanimaity, sriram apartment, 606, ho chi minh sarani, behala, sakuntala park, flat number Six, 3rd floor, Kolkata - 700 061Mobile number is 9831658017.

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Customer care male
Mr. Md. Abdul Sattar Mondal CallsJan 28, 2015

Mr. Md. Abdul Sattar Mondal On Phone To IFB Kolkata Service
I have purchased two products of IFB on 20. 01. 2015. One is micro-oven 30 liters and the other is washing machine 6. Five kg. I have been informed through SMS by td-ifbcrm that my ticket nos. Are 14748289 and 14748305 and representative of ifb will attend shortly for demonstration. But nobody came for the same. I contacted customer care of IFB vide no. 18604255678. I was informed that soon IFB representative will attend me for demonstration. I was also given one mobile number 8584832014 who will contact me for demonstration. But the number is giving information that either it is switched off or not reachable. Please excuse me to express my bitter experience about the IFB. I do not know when the representative will come or not. If possible, please take immediate action else i have nothing to do, but to contact 'West Bengal consumer redressal forum' only. My mobile number is 9432020273.

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Customer care male
Mr. Nibir Dasgupta CallsJan 11, 2015

Mr. Nibir Dasgupta On Phone To IFB Kolkata Service
On my complaint your M/s Hi-tech cooling services, Kolkata-13 attended my ifb-supremo m/c on 2/12/2014. Finding the drum to be faulty they replaced the same on 8. 12. 2014. On 9. 12. 2014 the heater got defective and the company could not set it right for want of spares. They asked us to wait for seven days and still we are waiting. Can u help in this matter?NibirdasguptaT6-12/5, ruchira residencyKolkata 700078.

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Customer care male
Mr. Sk. Ferozuddin Ahmed CallsDec 31, 2014

Mr. Sk. Ferozuddin Ahmed On Phone To IFB Kolkata Service
Refer to my mail date 25/12/2014, 28/12/2014 and 31/12/2014. And complaint number 14526993 date 22. 12. 2014 Today Mr. SOUVIK PATRA came without any parts or that pipe which he knows very well as formerly he came and exchange the new with the old pipe which IFB provided with the new machine. Today he came and said that you need GUM which our company did not supply. So, my question is 1) Mr. PATRA came today to watch my and our family face?2) We the customer after a long spell get in touch even after numerous calls and mails with the representative who is very much casual and irresponsible will suffer?3) Why we should not go for Consumer Forum due to this harassment and misguided?

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Customer care male
Mr. SAJAL KR GHOSH CallsNov 07, 2013

Mr. SAJAL KR GHOSH On Phone To IFB Kolkata Service
Sir.
I hereby intimate you with most respectfully that I have received delivery of IFB WASHING MACHINE on 31/10/2013. Unfortunately no representative has been turned up for installation and demo of my washng machine till date inspite of several request of over telephone.
Kindly do the needful at the earliest.
My Complaint ID is 11768402, Customer ID 10421748, My mobile number 9477836314.

Thanking You.

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Customer care user complaints