Complaints and Reviews of Eureka Forbes Aquaguard Pune
Mr. Ian Saldanha Says Nov 04, 2013
Hi I have purchased the latest Aquaguard Expert machine around 2 months ago from vijay sales As my flat was being furnished we have not used the machine We have just entered the flat on the 2nd and found that the machine when switched on is leaking from all over the bottom it also seems that the tap on the front is loose I have registered my complaint an now await the technician Eureka Forbes please take note the build quality on this Rupees 20000 water filter is certainly not upto par this being a Tata co your standards are normally much better and we loyal customers have come to expect a certain standard what's going on please take this as feedback that is well intended.
Mr. Rajendra Nivruti Takael Says Aug 14, 2013
Have purchased your product of GREEN RO water filter on 06.01.2013. As per your commitment after six month ,your changing the filter of the machine .till date your person is not come for service .
I have locked the complanit in four times .
Every time your person said comming .
No one come for this service .
Also when i purchased this m/c ,that time fitting is not done by your pulmber ,due this water leakage is happen from Tap. That time also , i am locking the complaint .Till date no for resolve this issue
ADD Aai Apartment Flat No 102 .
Vinayak Nagar Navi Sangvi Pune
Mr. Arun Tengdhe Says Aug 10, 2013
I have annual service contrat and I need a echnician to visit my place urgently. I cannot get thru the tel nos of customer care.
Aundh, Pune 411 007
m no. 98220 96475
Mr. Sanjay Mehendale Says Aug 05, 2013
Fake service provider at wai in satara district
There was a fake service provider sent by your one of dealer unnamed TUSHAR MORE, mobile numbers 9922296799,8855002599 who took Rs.800/- for servicing of water furifier. He didn't do any servicing aas well as your dealer also visited uus and never look after for this matter. Request you to escalate this issue as soon as possible. We are hoping good services from your end & immediate action on the same.
My name-Sanjay Mehendale. Contact- 9423866601
Mr. Kode Anil Says Aug 04, 2013
Filtered water is not coming out from the filter from my 'CRYSTAL' MODEL purchased in December 2012 from Vijay Sales,Satara road,Pune 37.
My contact no.is 09822376989
Mr. D M Choudhury Says Jul 27, 2013
Greetings of the Day!!!
This is to inform regarding my Aqua guard maintenance problems on regular basis since last six month against our yearly maintenance contract (present contract Receipt N- 2166053, Customer code-1000803096). Your technician is not responding even several call, my aquaguard is still not working properly, so i m facing major problems to have the drinking water.
You are requested to kindly take suitable action to resolve the issue. I have already lodged a complaints to your office (72405195)
Kunal Niwas, Flat-206, Bhangarwadi, Lonavla
Mr. sandip bothe Says Jul 24, 2013
U R technician not come in 1st servicing no any floup to U R services, very poor services in aurangabad maharastra
Ms. Eureka Forbes Team Says Jul 22, 2013
Dear Mr Rajiv Purohit, We are sorry we gave you a chance to feel so. We regret the inconvenience caused to you and would like to resolve this issue on priority. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Mr. Rajiv Purohit Says Jul 22, 2013
I have complained rgds aquaguard on 15/7/2013 complaint no 72223349 till date its not attended on sat technical man came but said some part which needed to be changed which wasnt available with him he would come in afternoon with it & has not turned up I am in service contract kindly do the needful & oblige
Ms. Poonam Maheshwari Says Jul 19, 2013
My Eureka water purifier is not working properly. The water is not coming in the pipe.
My ID no.1000770640.
Mr. deepak Says Jul 19, 2013
no response to our complaint numbers 71919006 dt 24/6 &
72085142 dt 2/7. tired of calling up. why is amc collected if no service is offered? pls refund !
Ms. shraddha sudame Says Jul 18, 2013
Aqua Guard is not working for 02 months. Inspite of several complaints. service engineer has not come yet.
Ms. Mrs Shraddha Sudame Says Jul 18, 2013
Inspite of the complaint on 12 July 13, no one has come yet to the school. complaint No is 72196694.
Please send some one today itself as it is concerned with
school children .
We have AMC with you and the service is very poor.
Ms. Harshada Says Jul 16, 2013
I would like to report a poor customer service experience provided by any reputed company.
I lodged the service request 72206798 on Saturday using the toll free no. Your agent promised that issue will be fixed on the same day.
I called yesterday to check the status & somebody promised a call back within an hour's time. It was a false promise as the first one.
Finally in the evening somebody called post 7PM & said that will visit. He didn't even bother to ask if we are comfortable for such late hour visit.
Since then Nobody has bothered to contact/visit to check the issue.
Ms. Mrs Shraddha Sudame Says Jul 12, 2013
Army public school Dighi, C/O Trg Bn-ii, Dighi Camp
Alandi Road, Dighi Camp, Pune
We have AMC with you for the last 2-3 years. It is very sad to say that inspite of several call, nobody attends our call/complaint.
This is a matter with the school children.If you do not attend our complaint by Monday the 15 July, we will be forced to take serious action against you regarding your very bad performance with the concerned authorities.
Mr. virendra kumar Says Jul 03, 2013
I have AMC for one year FOR RO+UV. But my complaint is that no body listen to the complaint. your toll free number is so boring keeping 10 minutes to hold the line all executive are engaged. If you are not able to hear the complaint of consumer. do you think your product people recommend.
I am very sorry to say that I have mistaken to take your RO+uv aquaguard. and decision to take AMC for one year.
Mr. ASHOK HURGAT Says Jul 03, 2013
CUST ID NO. -- 1002188061
PROBLEM -- BAD DRINKING WATER QUALITY GIVE
Mr. Dipak Chaudhari Says Jun 29, 2013
Sales person behavior is very poor and shameless
Ms. JOANITA PINTO Says Jun 20, 2013
I have a valid maintenance contract and I phoned for servicing of the Aquaguard Royale on 18th June, complaint number 71830028, Was promised that the service man will be at my residence on the same day, but till date no sign. Tried calling customer care several times but in vain. So please help!!!!!!
Mr. wasim 9960629444 Says Jun 13, 2013
yet not istallation my complent no is 88562295
thee day ago i purchase aquasure crystal uv.
Mr. Shrivastav Neeraj R Says Jun 11, 2013
fedup callin ur cutomer care! tried 3 time & waited for more than 10 min. but did not got connected.
i wanted to go for AMC for my aquaguard.
If u r interested to serve & take AMC do call me @9922080755 (Shrivastav Neeraj R)
I stay in Pimple Saudagar-Pune:411027
Mr. Kamath Narayan Says Jun 09, 2013
I have lodged a complaint no;71698644, on the 6th June 2013.
So far, no technician has come, tho' 3 days are over.
Ms. Sarika Says Jun 05, 2013
I have tried to contact customer care several times but in vain am extremely disappointed
Mr. Suryakant Deochake Says May 24, 2013
Aqua guard not working.. Continuous beeping.. Contact ASAP.. Reply on mail id- email@example.com
Mr. Rizwan Says May 23, 2013
Ticket b138149566dd booked on 20th with eureka forbes but complaint is still pending. i have made several calls on your helpline but no resolution. Pl get someone to attend this fault immediately.
You can contact me on 9223368949.
Mr. SUMIT Says May 18, 2013
i purchase a eureka forbes modle DURO worth rs.17,990/- april month. sir my purifiers stop working from 15 days then i complain to customer care 13 may there complain no.71356085 there technician come 18 may they check & tell me there purifiers PCB Unit is not working .they tell me purifiers under warrenty PCB Unit comes in 2 months then i will solve your problem.
note:I application to bank stop chq payment.
pls solve my quries urgently.
sumit c bepari
Mr. parshuram gokhale Says May 16, 2013
sir, i have a valid maintenance contract with the agency appointed by you at Aurangabad namely Natraj Agaency. The machine developed a fault and water started leaking. I contacted on your toll free number and complaint no is 71316116. I was assured that the complaint will be attended within 48 hours. The matter was taken up with Shri Ifran Khan who also promised to solve the problem immediately. Even after 4 days lapse nobody turned up. As it w
Mr. rachna Says May 08, 2013
wht is the price of transformer installed inside the RO ?
Mr. Krishnaveni Says May 07, 2013
Hi This is Krishnaveni who purchased Enhance green RO 10 days back,there is a problem in that ,the green light is not blowing properly and giving some sounds and hence the water is not purified, since morning we gave 2 complaints but you guys are least bothered to respond, what the hell you are doing? if you cant send the executive by this end of today i will go to consumer court, please call me on 9765100764 immediately
Mr. krishnaveni Says May 07, 2013
This is Krishnaveni who purchased Enhance green RO 10 days back,there is a problem in that ,the green light is not blowing properly and giving some sounds and hence the water is not purified, since morning we gave 2 complaints but you guys are least bothered to respond, what the hell you are doing? if you cant send the executive by this end of today i will go to consumer court, please call me on 9765100764 immediately