Dstv Kenya Customer Care Number Complaints and Reviews
Mr. Anjarwalla Says Nov 20, 2014
RUBBISH SERVICE. No-one answers the phone on 0711 066 000. Whats the point of having a "call centre".
Mr. John Ali Mwangi Says Nov 18, 2014
I am the holder of the account number 52767314. I have been paying my monthly charges through MPESA to Okech Collins Omondi, Mobile number, 0721400006. For example the payments for this month I paid on 3rd of November 2014, KSh 900. I do not know what is happening, because you have sent an SMS requiring a payment of KSh. 855 for the same month I paid. Another request is of a statement on my account dating from March 2014. With thanks in advance.
J. A. Mwangi.
Mr. Ayub Masai Says Nov 13, 2014
I paid my bill on 10th November 2014 at 6:pm. My Account Number is 2016106004. My Mpesa receipt is FY56CD799. Please kindly check for me because am told that i haven't paid.
Mr. Obadiah Says Nov 03, 2014
I am not assessing Kenya channel KBC NTV citizen Ktn Kiss k24. My Dstv number is 49151220.
Ms. Karin Hagemann Says Nov 02, 2014
We blunt our smart art for Dstv on Friday and it worked. Today it does not work. It Shows E 16-4. We called the Support number and have been told that we get a Connection to a Consultants AG, but nothing happened. The Account number is 42886571811. My mobile is 0701693093.
Ms. Milka Says Nov 01, 2014
I have paid my monthly subscription and i received a message to clear an E error, which i have tried to clear. But in vain. Efforts to get through the customer care has proved futile. Kindly assist. My Dstv number is 45341315 and mobile number is 0722238957.
Ms. Hellen Says Oct 31, 2014
My walka seven has hanged like forever. I can't even switch it off. Kindly help! Serial number is SGH4081439.
Ms. Polly Mwangi Says Oct 31, 2014
I changed my decoder today and the same is not working. Why do not we get full instructions even after is being reminded so many times? It’s so inconveniencing. My Dstv account is 36156207.
Mr. Rakesh Says Oct 29, 2014
I have bought a Walka 7 TV. But is showing error e133-4. Please help me. So, I can remove that error.
Ms. Everlyne Says Oct 29, 2014
This is Baptist mission of Kenya and we are not able to view. We paid a couple of weeks ago and now its showing an information that the channels are blocked. Kindly help me.
Mr. Benson Ongeri Says Oct 29, 2014
Morning have a problem need to be solved. I paid KSh880 for DSTV access, but not yet activated. Account number is 4282193557. Kindly activate.
Ms. Bonita Ayuko Says Oct 26, 2014
My decoder is unable to connect to the DStv signal. It has been searching for a signal for the past two hours. My account number is 40388400.I am also unable to get through to customer care. Your assistance will be highly appreciated.
Mr. Bernard Says Oct 22, 2014
Very bad experience. Lines that are cutting off and the problem is e-16 error, which is indicating that i have to pay yet i cleared my monthly subscription last week.
Ms. Virginiah Says Oct 22, 2014
Hello multi choice, Need to talk to someone in the care center department. You are not picking your calls on 0711066000.
Mr. Sam Vohya Says Oct 22, 2014
I am writing from Diani. My DSTV Account number is 48687131 and my name is Samuel AM. Vohya phone number is 0720-238941. I paid to my Account Ksh. 1,760 to their Diani Office on 24th of September 2014. I called Nairobi Office after receiving an SMS warning me of disconnection. I was told the amount, which is rejected is for August not for September.My DSTV has now been disconnected and the Lady in Diani is cheating on me by the name of patience that the Computer system is down and cannot connect me back. I think all those are lies because all connections and disconnections are done in Nairobi. It seems they did not remit my money, but used it. Can you kindly investigate because as far as I am concerned that is theft by servant and action should be taken against such staff who are tarnishing the name of your company.
Mr. Kiptum Says Oct 22, 2014
My DStv channels keep on switching on and off. What is the problem? Account number is 41907150.
Mr. Pall Says Oct 22, 2014
Never helped for over three hours phone ringing! Worst service ever.
Ms. Kanwal Syan Says Oct 15, 2014
I have called Dstv Nairobi office. Wanted them to sort out an e 16 error. I found a very rude and unresponsive staff. I spent 20 minutes without any positive answer. I hope Dstv can improve customer care.
Mr. Moses Says Oct 08, 2014
Dstv walka for account number 46091000 has been showing error message e-19-4
Kindly assist urgently.
Mr. Fredrick Owuor Odipo Says Jul 17, 2014
Kindly activate my dstv account number 45606110. My smart card number is 41320339132. I have paid cash 850 mpesa code number is fj30kb906.
Mr. Peter Says Jul 02, 2014
You are performing dismally both at your product and customer care services!
Anyway-i had not renewed my government for some months since you discontinued showing local channel. I had some excess fund so i renewed yesterday vide mpesa number Fh33zm533. I tried to reset e61 error, but got a message- device number 2002942689 could not be cleared,please contact your nearest gotv office. Can i know what is the issue?
Mr. Suleiman Says Jun 13, 2014
I bought Samsung TV on 6th June at nakumatt likoni,which was having an offer of dstv plus three month full package ,it started on Tuesday, but it now it not showing any channel except KFC
Mr. Antony Murungi Says Nov 10, 2013
My account number:42612989956
I bought my decoder in October 2012 and subscribed the smallest bouquet for the full year and given an extra month free i.e. 13months, but did not activate until 11th December 2012 I was told that the subscription will be effective after activation. I was shocked today because my account was disconnected. Kindly check because before I paid I asked and was promised it will be effective after activation.
I also wanted to inquire whether the free to air channels are available without subscription if they are then also check out since I cant view them also.
Mr. MOHAMMED Says Oct 14, 2013
please assist me in getting my 2decorders that were sent thruogh your agent san electrical ksm its 2months and weeks how long does coding take please iwant my decorders back ive called emailed no one seems to care my account number.35409563 and phone number.0710626510
Mr. josphat odongo uyoga Says Oct 14, 2013
my names are josphat odongo uyoga, have just lost my Walka seven on friday it was stole from my place on friday is there away you can Track it down for me.If you need the details you can call me on 0707489766.
Thanks in advance.
Mr. Gamaliel Gitonga Says Sep 28, 2013
I paid up my dstv acc. number 46523602. I thought it would reconnect automatically since my decorder was on, but up to now I can not view the subscribed TV channels. What might be the problem? Please activate my account. Gamaliel Gitonga.
Mr. allan mabuka Says Sep 21, 2013
my name is allan my account 41015977261 has been disconnected even after paying ksh 3000 on 17/8/2013.my account is family and I expect to still having credit on my account
Ms. Beatrice Says Sep 19, 2013
Excellent customer service from Eugene, I never get disappointed when I call multichoice kudos
Mr. mugo mutembei Says Sep 16, 2013
Hi. Kindly note that I wish to migrate from Premium to Family subscription with immediate effect.
Accordingly have paid for Family subscription and my DSTV number is 51748337. Kindly activate for me the family channels.
Mr. omboi bernard Says Sep 16, 2013
my name is bernard account number.45950969 i have not had signal from around 9.00 pm 15/09/2013 and am sure my account is up to date, i wonder what the problem is and if i can be sorted because it is causing inconvinience for me and my family.
Mr. John Watt Says Sep 12, 2013
My card number is 42822461895 I paid my account 7,300 Kshillings yesterday, could watch programs last night, but today it has all be disconnected. I tried the automatic call system which said that my card and receiver would be reset, if that was done it didn't achieve anything. Please reconnect my system.
Mr. benjamin Says Aug 29, 2013
account 45973914 not connecting from yesterday.account credited long time ago in July, way forward?
Mr. Isaac Mwaniki Says Aug 26, 2013
Recently i have been having connectivity problems with all local channels and some international channels including Supersport channels,what could be the cause of this and how can i resolve it? my account number is 42679306417.
Mr. peter wabomba Says Aug 26, 2013
Pls change my package from family to access my air condition no 51531172 peter w. Wasike, email wasike.wab
@gmail.com. confirm if i can pay for access now
Ms. Hellen Nzisa Says Aug 23, 2013
My account number is 35578830 account name is Ptrick Maina we paid Dstv via mpesa confirmation number DW07EO976 on 20/8/2013 at 7:31PM
Mr. steve Says Aug 18, 2013
i made payments through mpesa to account 41983012, but still dstv not working.i used number 0728992536,amount ksh 7100,date of payment today 2hrs ago.please reactivate my account so as to use service.
Mr. Richard Kyania Says Aug 17, 2013
My name is Richard Kyania. I paid for my account number 41008217 via Mpesa ( Reference DV62MC157), but I have not been reconnected. The amount paid is KShs. 7,200. I need to be reconnected.
Mr. Chrispin Radido Says Aug 17, 2013
why is that i've made payment on this account number.42640060267, but still cant get to watch reason being you haven't activated my accountplease to person concerned with activation operation,please loo
k into my accountthank you.
Mr. George Gathima Says Aug 17, 2013
Hi..my account is 36109000..my dstv is losing connection as I watch tv. I cant get through dstv Kenya customer care number Help . George
Ms. Caroline Says Aug 15, 2013
My name is Caroline. i have paid for my subscription via Mpesa air condition number 41672606 and it has not been activated. kindly do so
Mr. Gakiria Says Aug 14, 2013
Am a customer for your services, but have being getting frequent disconnection despite having paid my bill till end of August. Account S. Gakiria 35093890 receipt number 3128847 of 30th June 2013.
Can I be reconnected or informed what is the issue. Email firstname.lastname@example.org
Mr. Samuel Says Aug 13, 2013
Power off last night and when it came back, the decoder is disabled. How do I get back to its normal use? Your contact tel. in Kenya is not accessible
Mr. oscar Says Aug 13, 2013
update my account amount paid via mpesa DU770U827 sent ksh 2200 to multichoice kenya limited for account number 35475553 activate the account kindly. thanks
Mr. oscar Says Aug 13, 2013
i made payments using mpesa on account number 35475553 on 09/08/2013 yet my dstv account has been suspended. can you rectify that
Mr. Swaleh Says Aug 13, 2013
I got a Dstv walka seven and am gettin this notification (E19-4 service is currently scrambled) do I pay for the service with the walka?
Ms. Amakobe Dulu Says Aug 12, 2013
Hi cant reach you contact number's. The issue is my dstv walker on air condition 41773221 is giving E19-4 error and ac. 35472600 is unclear during day watching. Kindly assist. Ac. Name Dulu Igwo
Mr. Gaitho Says Aug 12, 2013
I paid via MPESA to wrong account DU80GK103 confirmed Kshs 800 sent to Multi Choice Kenya Limited for Account 47015717
was to send to account 42523035451-Please reverse and inform -Ur number 0711066000 is not going through give alternative number
Ms. mary Says Aug 12, 2013
kindly reconnect my account 41855607-paid 900 via mpesa on saturday DU93JN287. YOUR number 0711066000 doesnt go through.
Mr. Otieno George Says Aug 12, 2013
I am unable to reach your customer services, my decoderis showing E45, evenafter rebooting and reinsering the smart card. How do I fix it.
Mr. Josphat karanja Says Aug 11, 2013
I lost my documents which
containes important details like
my account number. To the staff of MultiChoice Kenya, i Josphat Karanja hereby submit my
request to ask for my account number for my premium package because i was hijacked and my dstv documents got lost, xo i only have the smart card, dish and decoder, my Serial Number for
my smart card is as follows (42523440941). I cant remember my account number details to repay my package, please am waiting for your help if you can manage to check my account details..
Mr. Geoffrey k kirui Says Aug 11, 2013
My account has been suspended and the service call lines are not working.
Am so much dissapointed because am a fun of sport and i was suppose to world championship-mosco and to watch community shield cup;
pliz reconnect me account number 51647130
mpesa trn no DU89SU433
Mr. Osmn Says Aug 10, 2013
Am surprised my account has been suspended despite paying.This is absolutely ridiculous.Ive been trying to call customer care since morning to no avail.My account number is 47464084.
Please sort ASAP.am gonna sue you for inconveniences.
Mr. im kinyua Says Aug 10, 2013
Always diconnected one day after making payments, could some of your staff be sleeping on their jobs or how long does it take for you to receive money payed through MPESA?
Ms. Lucy Says Aug 10, 2013
Hi my account number is 49082062 Marmanet safari lodge...i have paid ksh8500 via mpesa, but have not yet received the confirmation message and my account is still suspended pliz assisit as soon as possible so that my customers may continue to enjoy your services
Ms. Mary Says Aug 10, 2013
Hi,have been trying your number 0204236000 and 0711066000 in vain.I would like to change my package to the one for $32 per month my account number is 41259538837.
Ms. edith Says Aug 10, 2013
some of my favourite channels suddenly went off for three days now yet I have paid my usual bundle. please help. account number 41443010.
Ms. BB Says Aug 09, 2013
All channels are scratched....no lines are open for assistance....the self help service is just Krap.....can I please get value for my money?
Ms. Miss Longisha Says Aug 06, 2013
I have Not Updated My DSTV payment For Quite sometime and i woul Like to change package to Family Package
my email Adress email@example.com
please update me on howw i should pay and change the package
41157248224 is the smartcard number
Mr. SHISHIR GOR Says Aug 05, 2013
My account number is 30686489. My account has been suspended despite having paid the subscription . Cannot reach you on the contact number given.
Mr. Joshua Muema Says Aug 05, 2013
I paid for my DSTV account 46635919 KSHS 2700 early last week, but my account was disconnected yesterday and you are unreachable since yesterday 4th in the afternoon!
Transaction ID 3730731190147
Could you please connect me urgently. My Mobile number is 0708727864
Mr. Lars Bredal Says Aug 05, 2013
Request to open line
I have moved into 1050 Puffin Drive that is a house rented by the Danish Embassy. The house has DSTV connection there is a box in the house and it has card Number 4130 6330 477. I can connect to teh cable TV, but the signal is scrambeled. I would kindly ask to have the line opened and I would like to order your premium package. Great if you could open the line so that I can use it this evening.
Please respond to firstname.lastname@example.org or 0722201210
Mr. mumina Says Aug 05, 2013
i want to pay monthly bills via mobile phone. Kindly assist me with you pay bill number. your business landline in Kenya is out of order
Mr. morris Says Aug 05, 2013
Hi2days now waiting for my account be created, but nothing. Smart card number42793938442 i bought it nakumat likoni,the dstv agent did not active only to give contact of another person and whom i was to give 500 sh for activation. Am so sick of this dstv thing.since 30th July
Ms. ruth wanjiru njoroge Says Aug 05, 2013
you have disconnected ma dstv yet i paid on saturday3/8/2013 compact package..ma account number 49203210...please connect me back
Mr. JARED Says Aug 05, 2013
ACCOUNT NAME : JARED ONDIMU OMBONGI
ACCOUNT number 47107410
CHANGE OF EMAIL TO: email@example.com
UPGRADE FROM- ACCESS TO PREMIUM
WITH MUCH REGARDS
JARED ONDIMU OMBONGI
Ms. very angry Says Aug 05, 2013
seriously you pple i paid my bill you still have not reconnected me your numbers are not going thru surely my account number is 42639429895 do something pls
Mr. AHMED NABIL SANSOOL Says Aug 04, 2013
ACOOUNT NUMBER:30057856 / SMART CARD number 4259 5315 252
ROTTEN E16 SYSTEM and CUSTOMER SERVICE.ON TH 2ND OF August I MPESA THE AMOUNT DUE 519KSH. NOTIFICATION FROM SAFARICOM MPESA( MONEY DELIVERED TO MULTICHOICE account 30057856
SO FAR NO NOTIFICATION FROM YOUR SIDE
TODAY AT 9AM I WAS CUT OFF?I MISSED MY FAVORITE PROGRAMS...SHAME ON YOUR SYSTEM...
I WILL CANCEL MY SUBSCRIPTION AND I WILL GO FOR ANOTHER PAY TV MORE RELIABLE...DSTV GOOD IN CASHING MONEY AND NO SERVICE.
I WILL COMMENT IN YOUR FACEBOOK PAGE ABOUT YOUR ROTTEN SERVICE.
Mr. symon mwangi Says Aug 03, 2013
I paid my acount no 49865015 via mpesa at 1pm today, but no responce upto to now.efforts to call customer care to no avail.I feel disapointed please.
Mr. Augustine Owiti Says Aug 02, 2013
I paid my bill on 29/07/2013 and I remain disconnected to date. With our tight schedules it is extremely difficulty for some of us to follow up. account 49786477
Mr. Irate customer Says Jul 31, 2013
I wrongly paid a bill and used your paybill number. i wrote an email and a ref #994841 was given and no further communication has been made too that effect.
I kindly request you to contact me or better still credit my account 45087716 and tell me the diff to top up for the air condition to b credited.
patiently waited for your quick communication
Mr. MESHACK Says Jul 29, 2013
Paid on 27th diconected on 28th. Went in person to an agency and was reconected, but sadly diconnected again today air condition 49543526
Ms. ms brianna Says Jul 25, 2013
mine is not acomplain, but a requet please return the original ..mnet series ..the zone one is sooool boring.we pay so much yet we are getting boring services....
Ms. Monica Obongo Says Jul 24, 2013
Error message E30 is not being reset despite several attempts. My account number is 40153804. I have overpaid by 2500, but the account status is still 'being verified' it is quite frustrating
Mr. edwin korir Says Jul 22, 2013
Edwin korir is my name. My account number 49289918 disconnected and payment was made on 13/7/2013 at Tmall Nbi west. Receipt number 3141562
Mr. Donald Thomas Says Jul 22, 2013
I renewed my subscription for one year on Friday 12 July. Since then it has been on and off. When I complain it is put back on for a while and then it goes off till I raise another comlaint. Each time I complain they tell me it will be OK now and it is OK for a few hours and then they cut me off. What is going on. This has become a lousy service. Prior to renewing my subscription I had no problem at all.
Donald Thomas account number.45638810 22 July 2013
Mr. peter marigu Says Jul 19, 2013
How long does it take to connect to dstv after intallstallation
it has taken me five days since instsllation.
Your staff promises to connect me has taken too long.
Ms. CELLINE AWINO OKAYO Says Jul 16, 2013
I am account holder number 4129180242 and live in Kisumu.
For over one month I have been unable to watch local free to air channels except CITIZEN.
This is because the channels keep on breaking.
I have many times complained, but this problem has never been been addressed.
Kindly assist me.
Mr. Anthony Says Jul 10, 2013
I paid my account on 9/07/13 at 7.30 pm, but can not view all channels in family package. My smart card number is 41259556862
Mr. Edward matekwa Says Jul 07, 2013
Changing dates of my dstv accounts payment.
Please check my reqular date for dstv pay date, it is always shifting and am finding it hard to track my exact date for paying. Now i have message showing that iam supposed to pay by 7th July and last month I paid on 13th June .card number41157211644 .
Account number. 41833603
Edward Matekwa muyekho,
Ms. Florence akello Says Jul 03, 2013
this is my viewing card number 42679401192. please activate this account. the account has been paid for.
Mr. Jared Mugambi Says Jul 03, 2013
am a new member who needs advice on the best package to subscribe. my main interests is the English premier league. in the light of the upcoming league in August, kindly advice me on the best package to purchase because i would like to watch all the EPL games live. please let me know monthly subscription, and the total amount for the equipment. i stay in Kiambu town. thanks.
Mr. Charles Kairu Says Jul 02, 2013
I paid my account 49980652 on 20th June and it was disconnected yesterday. Why?
Mr. Philip Wafula Says Jul 02, 2013
I have paid my subscription for July via MPESA reference DQ72YQ371 for Kshs. 1,740. Please update my account.
Mr. patrick Says Jul 01, 2013
paid my account 46914574, but still suspended
Mr. leonard Says Jul 01, 2013
i received a message on the screen that you are upgrading
here are the details you asked for
dsd820 dual view a
smart card number 2000989013 6
the decoder go searching all the time
Mr. charles Says Jun 24, 2013
I wish to pay for my account, but was just informed that I am in compact plus yet i have never been.im an acess member. and wish to remain there.i to have never enjoyed any services on compact plus thus should not be victimised to pay. my last transaction with you was on 1/4/13 and was of khs860 the transaction no was dh82lu299my ac.is 40503806 i want to pay today.
Ms. happy customer Says Jun 24, 2013
I paid for reconnection via mpesa, but dint get a response thus account remained disabled, but i have just called the number provided 0711066000 and talked to a consultant who sorted me out immediately, am now happily reconnected in under two minutes.
Mr. Ken Opio Says Jun 22, 2013
Have paid subscription for 40676209 was reconnected yesterday, but disconnected today
Ms. regina Says Jun 21, 2013
my account 46454196 has not been updated despite making the oayment before due date . This is very annoying and very frustrating
Mr. Anthony Karanja Says Jun 21, 2013
I have paid my subscription of USD52.63 on account of 50662202. Kindly reactivate my account.
Mr. Victor Agustin Says Jun 19, 2013
i acquired my GOTV walker yesterday, but the supersport select channel is not working,kindly clarify.
Mr. patrick njoroge Says Jun 18, 2013
How much do I pay for my compact package subscription fee?
Mr. deo Says Jun 18, 2013
please reactivate account number 40447016. The payment has been made... Thank you.
Ms. Judi Rowe Says Jun 17, 2013
I paid my DSTV for the month on Friday morning, 14 June. My account number is 45534897. I paid via M-Pesa. My DSTV is still not working.
Mr. kituyi daniel Says Jun 16, 2013
hi. kindly have paid my bill of 42612743288 Account, but no response to effect the chanels. kindly advice.
Mr. J M M McMay Says Jun 15, 2013
RE: INACTIVE FULLY REGISTERED/PAID DSTV DECODER/CARD account number.49604222
I only watch E107-4 for the past eight months since i bought dstv and paid for three months subscription.
Ms. Linda Says Jun 11, 2013
I have paid for the account 42810714 $ ten via mpesa, but the account has not been updated. What is wrong? Please advise.
Mr. Tech Pitch Ltd Says Jun 10, 2013
please activate my account number.49872606 and 49872203..The payments have been done.
Mr. Andy Says May 30, 2013
My name is Andy Mulwa account number.44820910.
This is a follow up to my email to you on a package upgrade -access to compact.
I have received your email effecting this- #905762- however, the account seems to have been suspended inspite of having paid the $ 32 as a months subscription.
Mr. GITAU Says Apr 06, 2013
HAVE NOT UPDATED MY dstv PAYMENT FOR QUITE SOMETIME WOULD LIKE TO RENEW, but AT A LOWER PACKAGE THAT ON OF kSH 800.ON dO I PAY AND THEN SEND YOU AN EMAIL OR DO I WAIT FOR AN ANSWER THEN PAY .
account number 38351604
CHARLES GITAU WAMUKUI