I paid for my April Subscription via Mpesa reference No. GT50KQ971 of Kshs. 930 on 4th April, 2015 at 5. 31 p. M. And upto now it has not reflected into my account. I just want to know whether the problem is since You keep on disconnecting me and I have played my part by paying what is due to me. I also paid for May subscription via Mpesa of the same amount reference number JE51CHS9HN on 5th May, 2015 at 11. 41 a. M. Instead you deducted it for April Subscription. I did my part by paying you what is due so do your part and up-date my account. Or could please give us the phone to your finance office so that we can speak to them direct. I am really frustrated by the customer care every time I use my credit by calling and I have not been assisted they always say that the matter is being handled by the finance office.
No one is picking the toll-free line. I need to clear the error 16-4 from my screen. Phyllis.
I am unable to view my channels and have been on hold for over one hour Call me on 0724918819
I am RichardOchieng, Ukunda - Kenya. Email address: firstname.lastname@example.org
Telephone number 254700061383
Account number 4282225980. I paid up yesterday for the monthly subscription and so far the activation is still pending. Only being told that the Reauth is in progress. Till when? I am extremely frustrated. I have made several calls without success
Kindly step in and assist.
I cannot access my account to activate it. Please activate it i want pay subscription.
There was no one to help. Can you actually have someone there to talk to the people other than having an automated service. What is wrong with GOTV?
We have tried everything and there is still no signal.
I bought Dstv on 24/11/2014 and installed it that very day, however up to now I have no account number yet i even paid for compact plus to multi choice Kenya. Kindly help. All the details were sent by the dealer know as bonyvideo4 based in Malaba kenya his mobile 0713287993, i hope he did not defraud me, it is week ever since i made all payments.
I paid for my Gotv, but I misplaced one number instead of 2016104160 I paid to 2016101460 I visited your branch in nyali, but since then I'm not been able to view the channels.
RUBBISH SERVICE. No-one answers the phone on 0711 066 000. Whats the point of having a "call centre".