Dstv Kenya Customer Care Number

 : +254711066000, +254 20 4236000
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Contact Details
Contact number
+254711066000, +254 20 4236000
Office Location
Karuna Road, Westlands, Nairobi, Kenya
Email address
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Dstv Kenya

DStv is a pay TV that deals in direct broadcast satellite. The company was created in 1995. Its headquarters situated in Ferndale, Randburg, South Africa. DStv provide channels such as M-Net, M-Net Movies Premiere, M-Net Movies Comedy, M-Net Movies Family, M-Net Movies Action+, M-Net Movies Drama and Romance, M-Net Movies Showcase, M-Net Movies Stars, Studio Universal, M-Net Series, Vuzu, Universal Channel, BBC Entertainment, Discovery Channel, Comedy Central, E! Entertainment Television, FOX, SONY, SONY MAX, Blackbelt TV, MTV, CBS Reality, Turner Classic Movies, kykNET, kykNET and Kie, KykNET Musiek, AfricaMagic Entertainment, AfricaMagic Movies, AfricaMagic Movies 1, AfricaMagic, AfricaMagic World, Mzansi Magic, Magic World etc. FAx Number:-+254 20 4447019, +254 20 4446768 The postal and official address, email address and phone number (helpline) of Dstv Kenya service center is given above. The helpline of Dstv Kenya service center may or may not be toll free.
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Dstv Kenya Complaints and Reviews

Male ImageMr. Moses Says Oct 08, 2014

Dstv walka for account number 46091000 has been showing error message e-19-4

Kindly assist urgently.

Male ImageMr. Fredrick Owuor Odipo Says Jul 17, 2014

Kindly activate my dstv account number 45606110. My smart card number is 41320339132. I have paid cash 850 mpesa code number is fj30kb906.
Best regards.
Male ImageMr. Peter Says Jul 02, 2014

You are performing dismally both at your product and customer care services!

Anyway-i had not renewed my govt for some months since you discontinued showing local channel. I had some excess fund so i renewed yesterday vide mpesa no. Fh33zm533. I tried to reset e61 error but got a message- device number 2002942689 could not be cleared,please contact your nearest gotv office. Can i know what is the issue?.
Male ImageMr. Suleiman Says Jun 13, 2014

I bought Samsung tv on 6th June at nakumatt likoni,which was having an offer of dstv plus three month full package ,it started on Tuesday but it now it not showing any channel except KFC
Male ImageMr. Antony Murungi Says Nov 10, 2013

Good day,
My account number:42612989956
I bought my decoder in October 2012 and subscribed the smallest bouquet for the full year and given an extra month free i.e. 13months but did not activate until 11th December 2012 I was told that the subscription will be effective after activation. I was shocked today because my account was disconnected. Kindly check because before I paid I asked and was promised it will be effective after activation.
I also wanted to inquire whether the free to air channels are available without subscription if they are then also check out since I cant view them also.
Male ImageMr. MOHAMMED Says Oct 14, 2013

please assist me in getting my 2decorders that were sent thruogh your agent san electrical ksm its 2months and weeks how long does coding take please iwant my decorders back ive called emailed no one seems to care my account no.35409563 and phone no.0710626510
Male ImageMr. josphat odongo uyoga Says Oct 14, 2013

my names are josphat odongo uyoga, have just lost my Walka 7 on friday it was stole from my place on friday is there away you can Track it down for me.If you need the details you can call me on 0707489766.
Thanks in advance.

Male ImageMr. Gamaliel Gitonga Says Sep 28, 2013

I paid up my dstv acc. no. 46523602. I thought it would reconnect automatically since my decorder was on but up to now I can't view the subscribed tv channels. What might be the problem? Please activate my account. Gamaliel Gitonga.
Male ImageMr. allan mabuka Says Sep 21, 2013

my name is allan my account 41015977261 has been disconnected even after paying ksh 3000 on 17/8/2013.my account is family and I expect to still having credit on my account
Female ImageMs. Beatrice Says Sep 19, 2013

Excellent customer service from Eugene, I never get disappointed when I call multichoice kudos
Male ImageMr. mugo mutembei Says Sep 16, 2013

Hi. Kindly note that I wish to migrate from Premium to Family subscription with immediate effect.
Accordingly have paid for Family subscription and my DSTV no is 51748337. Kindly activate for me the family channels.
Mugo Mutembei
Male ImageMr. omboi bernard Says Sep 16, 2013

my name is bernard account no.45950969 i have not had signal from around 9.00 pm 15/09/2013 and am sure my account is up to date, i wonder what the problem is and if i can be sorted because it is causing inconvinience for me and my family.
Male ImageMr. John Watt Says Sep 12, 2013

My card number is 42822461895 I paid my account 7,300 Kshillings yesterday, could watch programmes last night but today it has all be disconnected. I tried the automatic call system which said that my card and receiver would be reset, if that was done it didn't achieve anything. Please reconnect my system.

Thank you
Male ImageMr. benjamin Says Aug 29, 2013

account 45973914 not connecting from yesterday.account credited long time ago in july, way forward?
Male ImageMr. Isaac Mwaniki Says Aug 26, 2013

Recently i have been having connectivity problems with all local channels and some international channels including Supersport channels,what could be the cause of this and how can i resolve it? my account no. is 42679306417.
Male ImageMr. peter wabomba Says Aug 26, 2013

Pls change my package from family to access my ac no 51531172 peter w. Wasike, email wasike.wab
@gmail.com. confirm if i can pay for access now
Female ImageMs. Hellen Nzisa Says Aug 23, 2013

My account number is 35578830 account name is Ptrick Maina we paid Dstv via mpesa confirmation number DW07EO976 on 20/8/2013 at 7:31PM
Male ImageMr. steve Says Aug 18, 2013

i made payments through mpesa to account 41983012 but still dstv not working.i used number 0728992536,amount ksh 7100,date of payment today 2hrs ago.please reactivate my account so as to use service.
Male ImageMr. Richard Kyania Says Aug 17, 2013

My name is Richard Kyania. I paid for my A/c no. 41008217 via Mpesa ( Reference DV62MC157) but I have not been reconnected. The amount paid is KShs. 7,200. I need to be reconnected.
Male ImageMr. Chrispin Radido Says Aug 17, 2013

why is that i've made payment on this a/c no.42640060267 but still cant get to watch reason being u haven't activated my a/c.please to person concerned with activation operation,please loo
k into my a/c.thank you.
Male ImageMr. George Gathima Says Aug 17, 2013

Hi..my account is 36109000..my dstv is losing connection as I watch tv. I cant get through dstv Kenya customer care no. Help . George
Female ImageMs. Caroline Says Aug 15, 2013

My name is Caroline. i have paid for my subscription via Mpesa AC number 41672606 and it has not been activated. kindly do so
Male ImageMr. Gakiria Says Aug 14, 2013

Am a customer for your services but have being getting frequent disconnection despite having paid my bill till end of August. Account S. Gakiria 35093890 receipt no. 3128847 of 30th June 2013.
Can I be reconnected or informed what is the issue. Email ggakiria@wananchi.com
Male ImageMr. Samuel Says Aug 13, 2013

Power off last night and when it came back, the decoder is disabled. How do I get back to its normal use?. Your contact tel. in Kenya is not accessible!!
Male ImageMr. oscar Says Aug 13, 2013

update my account amount paid via mpesa DU770U827 sent ksh 2200 to multichoice kenya limited for account number 35475553 activate the account kindly. thanks
Male ImageMr. oscar Says Aug 13, 2013

i made payments using mpesa on account number 35475553 on 09/08/2013 yet my dstv account has been suspended. can you rectify that
Male ImageMr. Swaleh Says Aug 13, 2013

I got a Dstv walka 7 and am gettin this notification (E19-4 service is currently scrambled) do I pay for the service with the walka?
Female ImageMs. Amakobe Dulu Says Aug 12, 2013

Hi cant reach u contact no's. The issue is my dstv walker on ac 41773221 is giving E19-4 error and ac. 35472600 is unclear during day watching. Kindly assist. Ac. Name Dulu Igwo
Male ImageMr. Gaitho Says Aug 12, 2013

I paid via MPESA to wrong account DU80GK103 confirmed Kshs 800 sent to Multi Choice Kenya Limited for Account 47015717
was to send to account 42523035451-Please reverse and inform -Ur number 0711066000 is not going through give alternative number
Female ImageMs. mary Says Aug 12, 2013

kindly reconnect my account 41855607-paid 900 via mpesa on saturday DU93JN287. YOUR number 0711066000 doesnt go through.
Male ImageMr. Otieno George Says Aug 12, 2013

I am unable to reach your customer services, my decoderis showing E45, evenafter rebooting and reinsering the smart card. How do I fix it.


Call 0722877065
Male ImageMr. Josphat karanja Says Aug 11, 2013

I lost my documents which
containes important details like
my account number. To the staff of MultiChoice Kenya, i Josphat Karanja hereby submit my
request to ask for my account number for my premium package because i was hijacked and my dstv documents got lost, xo i only have the smart card, dish and decoder, my Serial Number for
my smart card is as follows (42523440941). I cant remember my account number details to repay my package, please am waiting for your help if you can manage to check my account details..
Male ImageMr. Geoffrey k kirui Says Aug 11, 2013

My a/c has been suspended and the service call lines are not working.
Am so much dissapointed bcoz am a fun of sport and i was suppose to world championship-mosco and to watch community shield cup;
pliz reconnect me a/c no 51647130
mpesa trn no DU89SU433
Male ImageMr. Osmn Says Aug 10, 2013

Am surprised my account has been suspended despite paying.This is absolutely ridiculous.Ive been trying to call customer care since morning to no avail.My account number is 47464084.

Please sort ASAP.am gonna sue you for inconveniences.

Male ImageMr. im kinyua Says Aug 10, 2013

Always diconnected one day after making payments, could some of your staff be sleeping on their jobs or how long does it take for you to receive money payed through MPESA?
Female ImageMs. Lucy Says Aug 10, 2013

Hi my account number is 49082062 Marmanet safari lodge...i have paid ksh8500 via mpesa but have not yet received the confirmation message and my account is still suspended pliz assisit asap so that my customers may continue to enjoy your services
Female ImageMs. Mary Says Aug 10, 2013

Hi,have been trying your number 0204236000 and 0711066000 in vain.I would like to change my package to the one for $32 per month my account number is 41259538837.
Female ImageMs. edith Says Aug 10, 2013

some of my favourite channels suddenly went off for 3 days now yet I have paid my usual bundle. Pls help. a/c number 41443010.
Female ImageMs. BB Says Aug 09, 2013

All channels are scratched....no lines are open for assistance....the self help service is just Krap.....can I please get value for my money?
Female ImageMs. Miss Longisha Says Aug 06, 2013

I have Not Updated My DSTV payment For Quite sometime and i woul Like to change package to Family Package
my email Adress longisha@gmail.com
please update me on howw i should pay and change the package
41157248224 is the smartcard number
Male ImageMr. SHISHIR GOR Says Aug 05, 2013

My account no is 30686489. My account has been suspended despite having paid the subscription . Cannot reach you on the contact no given.
Please assist
Male ImageMr. Joshua Muema Says Aug 05, 2013

I paid for my DSTV A/C 46635919 KSHS 2700 early last week but my account was disconnected yesterday and you are unreachable since yesterday 4th in the afternoon!!!

Transaction ID 3730731190147

Could u pls connect me urgently. My Mobile number is 0708727864
Male ImageMr. Lars Bredal Says Aug 05, 2013

Request to open line

I have moved into 1050 Puffin Drive that is a house rented by the Danish Embassy. The house has DSTV connection there is a box in the house and it has card Number 4130 6330 477. I can connect to teh cable TV but the signal is scrambeled. I would kindly ask to have the line opened and I would like to order your premium package. Great if you could open the line so that I can use it this evening.
Please respond to larbre@um.dk or 0722201210

Yours sincerely
Lars Bredal
(Danish Embassy)
Male ImageMr. mumina Says Aug 05, 2013

i want to pay monthly bills via mobile phone. Kindly assist me with you pay bill number. your business landline in Kenya is out of order
Male ImageMr. morris Says Aug 05, 2013

Hi2days now waiting for my account be created bt nothing. Smart card no42793938442 i bought it nakumat likoni,the dstv agent did not active only to give contact of another person and whom i was to give 500 sh for activation. Am so sick of this dstv thing.since 30th july
Female ImageMs. ruth wanjiru njoroge Says Aug 05, 2013

you have disconnected ma dstv yet i paid on saturday3/8/2013 compact package..ma account no 49203210...please connect me back
Male ImageMr. JARED Says Aug 05, 2013

TEL: 0725722879
ACCOUNT NO: 47107410
CHANGE OF EMAIL TO: jared_ondimu@yahoo.com
Female ImageMs. very angry Says Aug 05, 2013

seriously u pple i paid my bill u still have not reconnected me ur numbers are not going thru surely my a/c number is 42639429895 do something pls
Male ImageMr. AHMED NABIL SANSOOL Says Aug 04, 2013

ACOOUNT NUMBER:30057856 / SMART CARD NO: 4259 5315 252


Male ImageMr. symon mwangi Says Aug 03, 2013

I paid my acount no 49865015 via mpesa at 1pm today but no responce upto to now.efforts to call customer care to no avail.I feel disapointed please.
Male ImageMr. Augustine Owiti Says Aug 02, 2013

I paid my bill on 29/07/2013 and I remain disconnected to date. With our tight schedules it is extremely difficulty for some of us to follow up. A/C 49786477
Male ImageMr. Irate customer Says Jul 31, 2013

I wrongly paid a bill and used your paybill number. i wrote an email and a ref #994841 was given and no further communication has been made too that effect.
I kindly request you to contact me or better still credit my A/C 45087716 and tell me the diff to top up for the ac to b credited.

patiently waited for your quick communication
Male ImageMr. MESHACK Says Jul 29, 2013

Paid on 27th diconected on 28th. Went in person to an agency and was reconected but sadly diconnected again today ac 49543526
Female ImageMs. ms brianna Says Jul 25, 2013

mine is not acomplain but a requet please return the original ..mnet series ..the zone one is sooool boring.we pay so much yet we are getting boring services....
Female ImageMs. Monica Obongo Says Jul 24, 2013

Error message E30 is not being reset despite several attempts. My account number is 40153804. I have overpaid by 2500 but the account status is still 'being verified' it is quite frustrating
Male ImageMr. edwin korir Says Jul 22, 2013

Edwin korir is my name. My account no 49289918 disconnected and payment was made on 13/7/2013 at Tmall Nbi west. Receipt no. 3141562
Male ImageMr. Donald Thomas Says Jul 22, 2013

I renewed my subscription for one year on Friday 12 July. Since then it has been on and off. When I complain it is put back on for a while and then it goes off till I raise another comlaint. Each time I complain they tell me it will be OK now and it is OK for a few hours and then they cut me off. What is going on. This has become a lousy service. Prior to renewing my subscription I had no problem at all.
Donald Thomas Account no.45638810 22 July 2013
Male ImageMr. peter marigu Says Jul 19, 2013

How long does it take to connect to dstv after intallstallation
it has taken me 5 days since instsllation.
Your staff promises to connect me has taken too long.
Female ImageMs. CELLINE AWINO OKAYO Says Jul 16, 2013

I am account holder number 4129180242 and live in Kisumu.
For over one month I have been unable to watch local free to air channels except CITIZEN.
This is because the channels keep on breaking.
I have many times complained but this problem has never been been addressed.
Kindly assist me.
Best Regards,
Male ImageMr. Anthony Says Jul 10, 2013

I paid my account on 9/07/13 at 7.30 pm but can't view all channels in family package. My smart card number is 41259556862
Male ImageMr. Edward matekwa Says Jul 07, 2013

Changing dates of my dstv accounts payment.
Please check my reqular date for dstv pay date, it is always shifting and am finding it hard to track my exact date for paying. Now i have message showing that iam supposed to pay by 7th July and last month I paid on 13th June .card no.41157211644 .

Account number. 41833603

Edward Matekwa muyekho,
Female ImageMs. Florence akello Says Jul 03, 2013

this is my viewing card no. 42679401192. please activate this account. the account has been paid for.
Male ImageMr. Jared Mugambi Says Jul 03, 2013


am a new member who needs advice on the best package to subscribe. my main interests is the English premier league. in the light of the upcoming league in August, kindly advice me on the best package to purchase because i would like to watch all the EPL games live. please let me know monthly subscription, and the total amount for the equipment. i stay in Kiambu town. thanks.
Male ImageMr. Charles Kairu Says Jul 02, 2013

I paid my account 49980652 on 20th June and it was disconnected yesterday. Why?
Male ImageMr. Philip Wafula Says Jul 02, 2013

A/C 46328870

I have paid my subscription for July via MPESA Ref DQ72YQ371 for Kshs. 1,740. Please update my account.

Regards, Philip
Male ImageMr. patrick Says Jul 01, 2013

paid my a/c 46914574 but still suspended
Male ImageMr. leonard Says Jul 01, 2013

i received a message on the screen that you are upgrading
here are the details you asked for
account 35313367
dsd820 dual view a
smart card number 2000989013 6
the decoder go searching all the time
Male ImageMr. charles Says Jun 24, 2013

I wish to pay for my a/c but was just informed that im in compact plus yet i have never been.im an acess member. N wish to remain there.i to have never enjoyed any services on compact plus thus should not be victimised to pay. my last transaction with you was on 1/4/13 and was of khs860 the transaction no was dh82lu299my ac.is 40503806 i want to pay today.
Female ImageMs. happy customer Says Jun 24, 2013

I paid for reconnection via mpesa but dint get a response thus account remained disabled but i have just called the number provided 0711066000 and talked to a consultant who sorted me out immediately, am now happily reconnected in under 2 minutes.
Male ImageMr. Ken Opio Says Jun 22, 2013

Have paid subscription for 40676209 was reconnected yesterday but disconnected today
Female ImageMs. regina Says Jun 21, 2013

my account 46454196 has not been updated despite making the oayment before due date . This is very annoying and very frustrating
Male ImageMr. Anthony Karanja Says Jun 21, 2013

I have paid my subscription of USD52.63 on account of 50662202. Kindly reactivate my account.
Male ImageMr. Victor Agustin Says Jun 19, 2013

hi team,
i acquired my GOTV walker yesterday but the supersport select channel isn't working,kindly clarify.
Victor Agustin
Male ImageMr. patrick njoroge Says Jun 18, 2013

How much do I pay for my compact package subscription fee?
Male ImageMr. deo Says Jun 18, 2013

please reactivate account no 40447016. The payment has been made... Thank you.
Female ImageMs. Judi Rowe Says Jun 17, 2013

I paid my DSTV for the month on Friday morning, 14 June. My account number is 45534897. I paid via M-Pesa. My DSTV is still not working.
Male ImageMr. kituyi daniel Says Jun 16, 2013

hi. kindly have paid my bill of 42612743288 Account but no response to effect the chanels. kindly advice.
Male ImageMr. J M M McMay Says Jun 15, 2013


Dear Sir/Madam,
I only watch E107-4 for the past 8 months since i bought dstv and paid for 3 months subscription.
Female ImageMs. Linda Says Jun 11, 2013

I have paid for the account 42810714 $ 10 via mpesa but the account has not been updated. What is wrong? Please advise.
Male ImageMr. Tech Pitch Ltd Says Jun 10, 2013

please activate my account No.49872606 and 49872203..The payments have been done.

Male ImageMr. Andy Says May 30, 2013

My name is Andy Mulwa a/c no.44820910.

This is a follow up to my email to you on a package upgrade -access to compact.

I have received your email effecting this- #905762- however, the account seems to have been suspended inspite of having paid the $ 32 as a months subscription.

Kindly advise.

Andy Mulwa.
Male ImageMr. GITAU Says Apr 06, 2013

account number 38351604
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