DSTV Kenya Customer Care Phone Number

Phone Number of DSTV Kenya is +254711066000 .
DStv is a pay TV that deals in direct broadcast satellite. The company was created in 1995. Its headquarters situated in Ferndale, Randburg, South Africa. Dstv provide channels such as M-Net, M-Net Movies Premiere, M-Net Movies Comedy, M-Net Movies Family, M-Net Movies Action+, M-Net Movies Drama and Romance, M-Net Movies Showcase, M-Net Movies Stars, Studio Universal, M-Net Series, Vuzu, Universal Channel, Bbc Entertainment, Discovery Channel, Comedy Central, E! Entertainment Television, FOX, SONY, Sony MAX, Blackbelt TV, MTV, CBS Reality, Turner Classic Movies, kykNET, kykNET and Kie, KykNET Musiek, AfricaMagic Entertainment, AfricaMagic Movies, AfricaMagic Movies 1, AfricaMagic, AfricaMagic World, Mzansi Magic, Magic World etc.

Customer Care Support Of DSTV Kenya


DSTV Kenya is backed with strong technical and customer support. The telecom network provide all kind of subscriber care. The details and contacts of DSTV Kenya are showing below in the table:
LocationContactsTimming
Johannesburg(011) 289 22227am – 11pm
Pretoria(012) 422 22227am – 11pm
Durban(031) 710 22227am – 11pm
Cape Town(021) 508 22227am – 11pm
Port Elizabeth(041) 395 22227am – 11pm
Bloemfontein(051) 503 22227am – 11pm


Packages Of DSTV Kenya


DSTV Kenya offer a excellent experience of Digital TV, as it provide number of Channels that runs trough the satellite. DSTV Kenya assures effective services to all customers, and has engaged a dedicated staff that render their services. The DSTV Kenya runs many programs under the name of different channels.
  • Entertainment Channels: The entertainment channels of DSTV Kenya comprises of different channels that shows daily serials, Movies, Comedy and cartoons. The telecom company operates many channels that aired daily shows, that are loved by subscribers. The company also runs many movie channels that shows both classical and latest movies. Apart from these thing The network house runs comedy channels that shows lighted entertainment programs.
  • News Channels: The DSTV Kenya runs many news channels that keep subscribers updated regarding the daily events. The company runs news channels in many native languages as well in English. The news channels covers all types of news be it political, national or international.
  • Sports Channels: DSTV Kenya sports channels aimed to cover and report world sports events to sports lovers. The channels always cover the live events of world sport and the the related news like interviews of renowned personalities.
  • Exclusive Channels: DSTV Kenya also deliver some exclusive channels to subscribers that comprises of Kids channels showing cartoons and animations shows. Education channels that aired content related to the education system.


DSTV Kenya Digital Box


DSTV Kenya produces high quality digital boxes that aids in delivering crystal clear picture quality and sounds. The digital boxes comprises of DStv Explora, Single View HD and DStv WiFi Connector. All the products aids in doing multiple tasks while enjoying Digital entertainment. The Boxes enables a subscriber to record a progrm while watching the other. The boxes helps in recording a live event and also to rewind the event.

SMS Service Of DSTV Kenya


DSTV Kenya can be contacted through SMS services as the company offer its, customer support through SMS also. DSTV Kenya provide SMS services for fallowing purposes:
To Get DSTV: SMS your name to 32445
Find Installer: SMS your suburb to 32445
To Get DCC: SMS ‘DCC’ to 32445
Check Statements: SMS your smartcard number + email address to 32446
Balance request: SMS 'bal'+ Smartcard Number OR I.D. Number to 31401

Social Media Port-Folio Of DSTV Kenya


Facebook Link Of DSTV Kenya
https://www.facebook.com/DStvSouthAfrica

Twitter Link Of DSTV Kenya
https://twitter.com/dstv


DSTV Kenya Address


The address of DSTV Kenya is Karuna Road, Westlands, Nairobi, Kenya.

DSTV Kenya Email Address


The email address of DSTV Kenya is mchoice@kenya.multichoice.co.za.

DSTV Kenya Website


The Website of DSTV Kenya is www.dstv.com.

DSTV Kenya Customer Support Service Phone Number


The customer support phone number of DSTV Kenya is +254711066000 (Click phone number to call).

The postal and official address, email address and phone number (helpline) of DSTV Kenya Service Center and DSTV Kenya customer care number is given below. The helpline of DSTV Kenya customer care number may or may not be toll free.
DSTV Kenya Phone Number Customer Service

What was the response after calling on specified numbers? To Write Click Here
If the contact information is incorrect, please let us know Here


DSTV Kenya Source of Knowledge


www.dstv.com/
selfservice.dstv.com/products/devices
selfservice.dstv.com/contact-us
www.dstv.com

Your Complaint, Suggestion, Complication, Review To DSTV Kenya

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DSTV Kenya Customer Care Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Barasa CallsSep 01, 2016

Mr. Barasa On Phone To DSTV Kenya Service
Please activate my dstv. Account 10313838236.

Reply
DSTV Kenya Customer Service Care Phone Number 264031
Ms. Susan Kibisu CallsMay 10, 2016

Ms. Susan Kibisu On Phone To DSTV Kenya Service
I would like to know if the HD 4s remote control is available for purchase i lost mine. Also would like to know how much it costs.

DSTV Kenya Phone Number Customer Care Service
Reply
DSTV Kenya Customer Service Care Phone Number 259399
Ms. Cecilia Njoki Kinuthia CallsMar 25, 2016

Ms. Cecilia Njoki Kinuthia On Phone To DSTV Kenya Service
Kindly reset 4259502898
423 is not working to assist reset and also the SMS service cannot work from Pretoria.

Reply
DSTV Kenya Customer Service Care Phone Number 254889
Mr. David Akoto CallsFeb 17, 2016

Mr. David Akoto On Phone To DSTV Kenya Service
Hey for the last two days I have not been able to view my local channel k214, kbc, NTv, KTN, With other being channels crystal clear moreover citizen is clear while others display " dstv lost signal ". Help : +2507848983462 with dstv account. 4122160195.

Reply
Customer care male
Mr. David CallsFeb 04, 2016

Mr. David On Phone To DSTV Kenya Service
I paid shillings 849 for IUC number 4624095405 via Mpesa reference number KB48Z9F20M on 4th February 2016, but to date the normal service has not resumed. All the customer service numbers are not going through. What's wrong with Gotv. I'm really upset.

Reply
Customer care female
Ms. Suhaela Kana CallsJan 15, 2016

Ms. Suhaela Kana On Phone To DSTV Kenya Service
Hello. My husband had come to your Dstv branch kisumu from nakumatt mega but it's been two times they have given us a faulty decorder were very upset with your service. Please could you do something about it

Reply
DSTV Kenya Customer Service Care Phone Number 245113
Mr. Kevin Lumumba CallsNov 17, 2015

Mr. Kevin Lumumba On Phone To DSTV Kenya Service
I pay my dstv thru mpesa an I needed to change package from family to access package. Please clear E16 as well from now on.

Reply
DSTV Kenya Customer Service Care Phone Number 236508
Mr. Sospeter Muchiri CallsAug 26, 2015

Mr. Sospeter Muchiri On Phone To DSTV Kenya Service
The Dish TV is not showing any channels and it has being paid for. It is showing a message that we send an SMS to 22788 with the word reset and 4261281014. Please help, Thank you.

Reply
DSTV Kenya Customer Service Care Phone Number 233180
Mr. Maurice Korir CallsJul 24, 2015

Mr. Maurice Korir On Phone To DSTV Kenya Service
Walka error - E100-4 Serivice is currently scrambled. Please advise how to go about it. Account number 35473285.

Reply
DSTV Kenya Customer Service Care Phone Number 229605
Mr. James Gicheru CallsJun 03, 2015

Mr. James Gicheru On Phone To DSTV Kenya Service
Today 3/6/15 i visited an outlet to pay for the gotv free to air which is now 1800. O made a mistake with the UC number and wrote 2017372364 instead of 2017312363. Is there help for me or the payment is lost?.

Reply
Customer care female
Ms. Lilian Anyango Odhiambo CallsMay 06, 2015

Ms. Lilian Anyango Odhiambo On Phone To DSTV Kenya Service
I paid for my April Subscription via Mpesa reference No. GT50KQ971 of Kshs. 930 on 4th April, 2015 at 5. 31 p. M. And upto now it has not reflected into my account. I just want to know whether the problem is since You keep on disconnecting me and I have played my part by paying what is due to me. I also paid for May subscription via Mpesa of the same amount reference number JE51CHS9HN on 5th May, 2015 at 11. 41 a. M. Instead you deducted it for April Subscription. I did my part by paying you what is due so do your part and up-date my account. Or could please give us the phone to your finance office so that we can speak to them direct. I am really frustrated by the customer care every time I use my credit by calling and I have not been assisted they always say that the matter is being handled by the finance office.

Reply
DSTV Kenya Customer Service Care Phone Number 224537
Mr. Sam CallsApr 04, 2015

Mr. Sam On Phone To DSTV Kenya Service
Kindly reset my decoded whose serial No. Is 42886322355, Under Name Paul Fredrick Ngonda. I made two payments, the first was 7400/= then it was disconnected and i later paid 800 to make a total of 8200/=please help.

Reply
Customer care male
Mr. Richard Ochieng CallsDec 17, 2014

Mr. Richard Ochieng On Phone To DSTV Kenya Service
I am RichardOchieng, Ukunda - Kenya. Email address: snrochieng@gmail.com
Telephone number 254700061383
Account number 4282225980. I paid up yesterday for the monthly subscription and so far the activation is still pending. Only being told that the Reauth is in progress. Till when? I am extremely frustrated. I have made several calls without success
Kindly step in and assist.

Reply
Customer care female
Ms. Elizabeth CallsDec 02, 2014

Ms. Elizabeth On Phone To DSTV Kenya Service
There was no one to help. Can you actually have someone there to talk to the people other than having an automated service. What is wrong with GOTV?
We have tried everything and there is still no signal.

Reply
Customer care male
Mr. Alex Ogol CallsDec 01, 2014

Mr. Alex Ogol On Phone To DSTV Kenya Service
I bought Dstv on 24/11/2014 and installed it that very day, however up to now I have no account number yet i even paid for compact plus to multi choice Kenya. Kindly help. All the details were sent by the dealer know as bonyvideo4 based in Malaba kenya his mobile 0713287993, i hope he did not defraud me, it is week ever since i made all payments.

Reply
Customer care male
Mr. Samuel Bosire CallsNov 30, 2014

Mr. Samuel Bosire On Phone To DSTV Kenya Service
I paid for my Gotv, but I misplaced one number instead of 2016104160 I paid to 2016101460 I visited your branch in nyali, but since then I'm not been able to view the channels.

Reply
Customer care male
Mr. Anjarwalla CallsNov 20, 2014

Mr. Anjarwalla On Phone To DSTV Kenya Service
RUBBISH SERVICE. No-one answers the phone on 0711 066 000. Whats the point of having a "call centre".

Reply
Customer care male
Mr. John Ali Mwangi CallsNov 18, 2014

Mr. John Ali Mwangi On Phone To DSTV Kenya Service
Dear Sir/Madam
I am the holder of the account number 52767314. I have been paying my monthly charges through MPESA to Okech Collins Omondi, Mobile number, 0721400006. For example the payments for this month I paid on 3rd of November 2014, KSh 900. I do not know what is happening, because you have sent an SMS requiring a payment of KSh. 855 for the same month I paid. Another request is of a statement on my account dating from March 2014. With thanks in advance.
J. A. Mwangi.

Reply
Customer care male
Mr. Ayub Masai CallsNov 13, 2014

Mr. Ayub Masai On Phone To DSTV Kenya Service
I paid my bill on 10th November 2014 at 6:pm. My Account Number is 2016106004. My Mpesa receipt is FY56CD799. Please kindly check for me because am told that i haven't paid.

Reply
Customer care female
Ms. Karin Hagemann CallsNov 02, 2014

Ms. Karin Hagemann On Phone To DSTV Kenya Service
We blunt our smart art for Dstv on Friday and it worked. Today it does not work. It Shows E 16-4. We called the Support number and have been told that we get a Connection to a Consultants AG, but nothing happened. The Account number is 42886571811. My mobile is 0701693093.

Reply
Customer care female
Ms. Milka CallsNov 01, 2014

Ms. Milka On Phone To DSTV Kenya Service
I have paid my monthly subscription and i received a message to clear an E error, which i have tried to clear. But in vain. Efforts to get through the customer care has proved futile. Kindly assist. My Dstv number is 45341315 and mobile number is 0722238957.

Reply
Customer care female
Ms. Hellen CallsOct 31, 2014

Ms. Hellen On Phone To DSTV Kenya Service
My walka seven has hanged like forever. I can't even switch it off. Kindly help! Serial number is SGH4081439.

Reply
Customer care female
Ms. Polly Mwangi CallsOct 31, 2014

Ms. Polly Mwangi On Phone To DSTV Kenya Service
I changed my decoder today and the same is not working. Why do not we get full instructions even after is being reminded so many times? It’s so inconveniencing. My Dstv account is 36156207.

Reply
Customer care male
Mr. Rakesh CallsOct 29, 2014

Mr. Rakesh On Phone To DSTV Kenya Service
I have bought a Walka 7 TV. But is showing error e133-4. Please help me. So, I can remove that error.

Reply
Customer care female
Ms. Everlyne CallsOct 29, 2014

Ms. Everlyne On Phone To DSTV Kenya Service
This is Baptist mission of Kenya and we are not able to view. We paid a couple of weeks ago and now its showing an information that the channels are blocked. Kindly help me.

Reply
Customer care male
Mr. Benson Ongeri CallsOct 29, 2014

Mr. Benson Ongeri On Phone To DSTV Kenya Service
Morning have a problem need to be solved. I paid KSh880 for DSTV access, but not yet activated. Account number is 4282193557. Kindly activate.

Reply
Customer care female
Ms. Bonita Ayuko CallsOct 26, 2014

Ms. Bonita Ayuko On Phone To DSTV Kenya Service
My decoder is unable to connect to the DStv signal. It has been searching for a signal for the past two hours. My account number is 40388400.I am also unable to get through to customer care. Your assistance will be highly appreciated.

Reply
Customer care male
Mr. Bernard CallsOct 22, 2014

Mr. Bernard On Phone To DSTV Kenya Service
Very bad experience. Lines that are cutting off and the problem is e-16 error, which is indicating that i have to pay yet i cleared my monthly subscription last week.

Reply
Customer care female
Ms. Virginiah CallsOct 22, 2014

Ms. Virginiah On Phone To DSTV Kenya Service
Hello multi choice, Need to talk to someone in the care center department. You are not picking your calls on 0711066000.

Reply
Customer care male
Mr. Sam Vohya CallsOct 22, 2014

Mr. Sam Vohya On Phone To DSTV Kenya Service
I am writing from Diani. My DSTV Account number is 48687131 and my name is Samuel AM. Vohya phone number is 0720-238941. I paid to my Account Ksh. 1,760 to their Diani Office on 24th of September 2014. I called Nairobi Office after receiving an SMS warning me of disconnection. I was told the amount, which is rejected is for August not for September.My DSTV has now been disconnected and the Lady in Diani is cheating on me by the name of patience that the Computer system is down and cannot connect me back. I think all those are lies because all connections and disconnections are done in Nairobi. It seems they did not remit my money, but used it. Can you kindly investigate because as far as I am concerned that is theft by servant and action should be taken against such staff who are tarnishing the name of your company.

Reply
Customer care female
Ms. Kanwal Syan CallsOct 15, 2014

Ms. Kanwal Syan On Phone To DSTV Kenya Service
I have called Dstv Nairobi office. Wanted them to sort out an e 16 error. I found a very rude and unresponsive staff. I spent 20 minutes without any positive answer. I hope Dstv can improve customer care.

Reply
Customer care male
Mr. Moses CallsOct 08, 2014

Mr. Moses On Phone To DSTV Kenya Service
Dstv walka for account number 46091000 has been showing error message e-19-4

Kindly assist urgently.

Moses.

Reply
Customer care male
Mr. Fredrick Owuor Odipo CallsJul 17, 2014

Mr. Fredrick Owuor Odipo On Phone To DSTV Kenya Service
Kindly activate my dstv account number 45606110. My smart card number is 41320339132. I have paid cash 850 mpesa code number is fj30kb906.
Best regards.

Reply
Customer care male
Mr. Peter CallsJul 02, 2014

Mr. Peter On Phone To DSTV Kenya Service
You are performing dismally both at your product and customer care services!

Anyway-i had not renewed my government for some months since you discontinued showing local channel. I had some excess fund so i renewed yesterday vide mpesa number Fh33zm533. I tried to reset e61 error, but got a message- device number 2002942689 could not be cleared,please contact your nearest gotv office. Can i know what is the issue?

Reply
Customer care male
Mr. Suleiman CallsJun 13, 2014

Suleiman On Phone To DSTV Kenya Service
I bought Samsung TV on 6th June at nakumatt likoni,which was having an offer of dstv plus three month full package ,it started on Tuesday, but it now it not showing any channel except KFC

Reply
Customer care male
Mr. Antony Murungi CallsNov 10, 2013

Mr. Antony Murungi On Phone To DSTV Kenya Service
Good day,
My account number:42612989956
I bought my decoder in October 2012 and subscribed the smallest bouquet for the full year and given an extra month free i.e. 13months, but did not activate until 11th December 2012 I was told that the subscription will be effective after activation. I was shocked today because my account was disconnected. Kindly check because before I paid I asked and was promised it will be effective after activation.
I also wanted to inquire whether the free to air channels are available without subscription if they are then also check out since I cant view them also.

Reply
Customer care male
Mr. MOHAMMED CallsOct 14, 2013

Mr. MOHAMMED On Phone To DSTV Kenya Service
please assist me in getting my 2decorders that were sent thruogh your agent san electrical ksm its 2months and weeks how long does coding take please iwant my decorders back ive called emailed no one seems to care my account number.35409563 and phone number.0710626510

Reply
Customer care male
Mr. josphat odongo uyoga CallsOct 14, 2013

Mr. josphat odongo uyoga On Phone To DSTV Kenya Service
morning.
my names are josphat odongo uyoga, have just lost my Walka seven on friday it was stole from my place on friday is there away you can Track it down for me.If you need the details you can call me on 0707489766.
Thanks in advance.
Rgds.

Odongo.

Reply
Customer care male
Mr. Gamaliel Gitonga CallsSep 28, 2013

Mr. Gamaliel Gitonga On Phone To DSTV Kenya Service
I paid up my dstv acc. number 46523602. I thought it would reconnect automatically since my decorder was on, but up to now I can not view the subscribed TV channels. What might be the problem? Please activate my account. Gamaliel Gitonga.

Reply
Customer care male
Mr. allan mabuka CallsSep 21, 2013

Mr. allan mabuka On Phone To DSTV Kenya Service
my name is allan my account 41015977261 has been disconnected even after paying ksh 3000 on 17/8/2013.my account is family and I expect to still having credit on my account

Reply
Customer care male
Mr. mugo mutembei CallsSep 16, 2013

Mr. mugo mutembei On Phone To DSTV Kenya Service
Hi. Kindly note that I wish to migrate from Premium to Family subscription with immediate effect.
Accordingly have paid for Family subscription and my DSTV number is 51748337. Kindly activate for me the family channels.
Regards.
Mugo Mutembei

Reply
Customer care male
Mr. omboi bernard CallsSep 16, 2013

Mr. omboi bernard On Phone To DSTV Kenya Service
my name is bernard account number.45950969 i have not had signal from around 9.00 pm 15/09/2013 and am sure my account is up to date, i wonder what the problem is and if i can be sorted because it is causing inconvinience for me and my family.

Reply
Customer care male
Mr. John Watt CallsSep 12, 2013

Mr. John Watt On Phone To DSTV Kenya Service
My card number is 42822461895 I paid my account 7,300 Kshillings yesterday, could watch programs last night, but today it has all be disconnected. I tried the automatic call system which said that my card and receiver would be reset, if that was done it didn't achieve anything. Please reconnect my system.

Thank you

Reply
Customer care male
Mr. benjamin CallsAug 29, 2013

Mr. benjamin On Phone To DSTV Kenya Service
account 45973914 not connecting from yesterday.account credited long time ago in July, way forward?

Reply
Customer care male
Mr. Isaac Mwaniki CallsAug 26, 2013

Mr. Isaac Mwaniki On Phone To DSTV Kenya Service
Recently i have been having connectivity problems with all local channels and some international channels including Supersport channels,what could be the cause of this and how can i resolve it? my account number is 42679306417.

Reply
Customer care male
Mr. peter wabomba CallsAug 26, 2013

Mr. peter wabomba On Phone To DSTV Kenya Service
Pls change my package from family to access my air condition no 51531172 peter w. Wasike, email wasike.wab
@gmail.com. confirm if i can pay for access now

Reply
Customer care female
Ms. Hellen Nzisa CallsAug 23, 2013

Ms. Hellen Nzisa On Phone To DSTV Kenya Service
My account number is 35578830 account name is Ptrick Maina we paid Dstv via mpesa confirmation number DW07EO976 on 20/8/2013 at 7:31PM

Reply
Customer care male
Mr. steve CallsAug 18, 2013

Mr. steve On Phone To DSTV Kenya Service
i made payments through mpesa to account 41983012, but still dstv not working.i used number 0728992536,amount ksh 7100,date of payment today 2hrs ago.please reactivate my account so as to use service.

Reply
Customer care male
Mr. Richard Kyania CallsAug 17, 2013

Mr. Richard Kyania On Phone To DSTV Kenya Service
My name is Richard Kyania. I paid for my account number 41008217 via Mpesa ( Reference DV62MC157), but I have not been reconnected. The amount paid is KShs. 7,200. I need to be reconnected.

Reply
Customer care male
Mr. Chrispin Radido CallsAug 17, 2013

Mr. Chrispin Radido On Phone To DSTV Kenya Service
why is that i've made payment on this account number.42640060267, but still cant get to watch reason being you haven't activated my accountplease to person concerned with activation operation,please loo
k into my accountthank you.

Reply
Customer care male
Mr. George Gathima CallsAug 17, 2013

Mr. George Gathima On Phone To DSTV Kenya Service
Hi..my account is 36109000..my dstv is losing connection as I watch tv. I cant get through dstv Kenya customer care number Help . George

Reply
Customer care female
Ms. Caroline CallsAug 15, 2013

Ms. Caroline On Phone To DSTV Kenya Service
My name is Caroline. i have paid for my subscription via Mpesa air condition number 41672606 and it has not been activated. kindly do so

Reply
Customer care male
Mr. Gakiria CallsAug 14, 2013

Mr. Gakiria On Phone To DSTV Kenya Service
Am a customer for your services, but have being getting frequent disconnection despite having paid my bill till end of August. Account S. Gakiria 35093890 receipt number 3128847 of 30th June 2013.
Can I be reconnected or informed what is the issue. Email ggakiria@wananchi.com

Reply
Customer care male
Mr. Samuel CallsAug 13, 2013

Mr. Samuel On Phone To DSTV Kenya Service
Power off last night and when it came back, the decoder is disabled. How do I get back to its normal use? Your contact tel. in Kenya is not accessible

Reply
Customer care male
Mr. oscar CallsAug 13, 2013

Mr. oscar On Phone To DSTV Kenya Service
update my account amount paid via mpesa DU770U827 sent ksh 2200 to multichoice kenya limited for account number 35475553 activate the account kindly. thanks

Reply
Customer care male
Mr. oscar CallsAug 13, 2013

Mr. oscar On Phone To DSTV Kenya Service
i made payments using mpesa on account number 35475553 on 09/08/2013 yet my dstv account has been suspended. can you rectify that

Reply
Customer care male
Mr. Swaleh CallsAug 13, 2013

Mr. Swaleh On Phone To DSTV Kenya Service
I got a Dstv walka seven and am gettin this notification (E19-4 service is currently scrambled) do I pay for the service with the walka?

Reply
Customer care female
Ms. Amakobe Dulu CallsAug 12, 2013

Ms. Amakobe Dulu On Phone To DSTV Kenya Service
Hi cant reach you contact number's. The issue is my dstv walker on air condition 41773221 is giving E19-4 error and ac. 35472600 is unclear during day watching. Kindly assist. Ac. Name Dulu Igwo

Reply
Customer care male
Mr. Gaitho CallsAug 12, 2013

Mr. Gaitho On Phone To DSTV Kenya Service
I paid via MPESA to wrong account DU80GK103 confirmed Kshs 800 sent to Multi Choice Kenya Limited for Account 47015717
was to send to account 42523035451-Please reverse and inform -Ur number 0711066000 is not going through give alternative number

Reply
Customer care female
Ms. mary CallsAug 12, 2013

Ms. mary On Phone To DSTV Kenya Service
hi,
kindly reconnect my account 41855607-paid 900 via mpesa on saturday DU93JN287. YOUR number 0711066000 doesnt go through.
regards
mary

Reply
Customer care male
Mr. Otieno George CallsAug 12, 2013

Mr. Otieno George On Phone To DSTV Kenya Service
I am unable to reach your customer services, my decoderis showing E45, evenafter rebooting and reinsering the smart card. How do I fix it.

Osunga
Ac3958309

Call 0722877065

Reply
Customer care male
Mr. Josphat karanja CallsAug 11, 2013

Mr. Josphat karanja On Phone To DSTV Kenya Service
I lost my documents which
containes important details like
my account number. To the staff of MultiChoice Kenya, i Josphat Karanja hereby submit my
request to ask for my account number for my premium package because i was hijacked and my dstv documents got lost, xo i only have the smart card, dish and decoder, my Serial Number for
my smart card is as follows (42523440941). I cant remember my account number details to repay my package, please am waiting for your help if you can manage to check my account details..

Reply
Customer care male
Mr. Geoffrey k kirui CallsAug 11, 2013

Mr. Geoffrey k kirui On Phone To DSTV Kenya Service
My account has been suspended and the service call lines are not working.
Am so much dissapointed because am a fun of sport and i was suppose to world championship-mosco and to watch community shield cup;
pliz reconnect me account number 51647130
mpesa trn no DU89SU433

Reply
Customer care male
Mr. Osmn CallsAug 10, 2013

Mr. Osmn On Phone To DSTV Kenya Service
Am surprised my account has been suspended despite paying.This is absolutely ridiculous.Ive been trying to call customer care since morning to no avail.My account number is 47464084.

Please sort ASAP.am gonna sue you for inconveniences.

Osman

Reply
Customer care male
Mr. im kinyua CallsAug 10, 2013

Mr. im kinyua On Phone To DSTV Kenya Service
Always diconnected one day after making payments, could some of your staff be sleeping on their jobs or how long does it take for you to receive money payed through MPESA?

Reply
Customer care female
Ms. Lucy CallsAug 10, 2013

Ms. Lucy On Phone To DSTV Kenya Service
Hi my account number is 49082062 Marmanet safari lodge...i have paid ksh8500 via mpesa, but have not yet received the confirmation message and my account is still suspended pliz assisit as soon as possible so that my customers may continue to enjoy your services

Reply
Customer care female
Ms. Mary CallsAug 10, 2013

Ms. Mary On Phone To DSTV Kenya Service
Hi,have been trying your number 0204236000 and 0711066000 in vain.I would like to change my package to the one for $32 per month my account number is 41259538837.

Reply
Customer care female
Ms. edith CallsAug 10, 2013

Ms. edith On Phone To DSTV Kenya Service
some of my favourite channels suddenly went off for three days now yet I have paid my usual bundle. please help. account number 41443010.

Reply
Customer care female
Ms. BB CallsAug 09, 2013

Ms. BB On Phone To DSTV Kenya Service
All channels are scratched....no lines are open for assistance....the self help service is just Krap.....can I please get value for my money?

Reply
Customer care female
Ms. Miss Longisha CallsAug 06, 2013

Ms. Miss Longisha On Phone To DSTV Kenya Service
I have Not Updated My DSTV payment For Quite sometime and i woul Like to change package to Family Package
my email Adress longisha@gmail.com
please update me on howw i should pay and change the package
41157248224 is the smartcard number
ThanYou

Reply
Customer care male
Mr. SHISHIR GOR CallsAug 05, 2013

Mr. SHISHIR GOR On Phone To DSTV Kenya Service
My account number is 30686489. My account has been suspended despite having paid the subscription . Cannot reach you on the contact number given.
Please assist

Reply
Customer care male
Mr. Joshua Muema CallsAug 05, 2013

Mr. Joshua Muema On Phone To DSTV Kenya Service
I paid for my DSTV account 46635919 KSHS 2700 early last week, but my account was disconnected yesterday and you are unreachable since yesterday 4th in the afternoon!

Transaction ID 3730731190147


Could you please connect me urgently. My Mobile number is 0708727864

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Customer care male
Mr. Lars Bredal CallsAug 05, 2013

Mr. Lars Bredal On Phone To DSTV Kenya Service
Request to open line

I have moved into 1050 Puffin Drive that is a house rented by the Danish Embassy. The house has DSTV connection there is a box in the house and it has card Number 4130 6330 477. I can connect to teh cable TV, but the signal is scrambeled. I would kindly ask to have the line opened and I would like to order your premium package. Great if you could open the line so that I can use it this evening.
Please respond to larbre@um.dk or 0722201210

Yours sincerely
Lars Bredal
(Danish Embassy)

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Customer care male
Mr. mumina CallsAug 05, 2013

Mr. mumina On Phone To DSTV Kenya Service
i want to pay monthly bills via mobile phone. Kindly assist me with you pay bill number. your business landline in Kenya is out of order

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Customer care male
Mr. morris CallsAug 05, 2013

Mr. morris On Phone To DSTV Kenya Service
Hi2days now waiting for my account be created, but nothing. Smart card number42793938442 i bought it nakumat likoni,the dstv agent did not active only to give contact of another person and whom i was to give 500 sh for activation. Am so sick of this dstv thing.since 30th July

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Customer care female
Ms. ruth wanjiru njoroge CallsAug 05, 2013

Ms. ruth wanjiru njoroge On Phone To DSTV Kenya Service
you have disconnected ma dstv yet i paid on saturday3/8/2013 compact package..ma account number 49203210...please connect me back

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Customer care male
Mr. JARED CallsAug 05, 2013

Mr. JARED On Phone To DSTV Kenya Service
ACCOUNT NAME : JARED ONDIMU OMBONGI
TEL: 0725722879
ACCOUNT number 47107410
CHANGE OF EMAIL TO: jared_ondimu@yahoo.com
REQUEST:
UPGRADE FROM- ACCESS TO PREMIUM
WITH MUCH REGARDS
JARED ONDIMU OMBONGI

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Customer care female
Ms. very angry CallsAug 05, 2013

Ms. very angry On Phone To DSTV Kenya Service
seriously you pple i paid my bill you still have not reconnected me your numbers are not going thru surely my account number is 42639429895 do something pls

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Customer care male
Mr. AHMED NABIL SANSOOL CallsAug 04, 2013

Mr. AHMED NABIL SANSOOL On Phone To DSTV Kenya Service
ACOOUNT NUMBER:30057856 / SMART CARD number 4259 5315 252

ROTTEN E16 SYSTEM and CUSTOMER SERVICE.ON TH 2ND OF August I MPESA THE AMOUNT DUE 519KSH. NOTIFICATION FROM SAFARICOM MPESA( MONEY DELIVERED TO MULTICHOICE account 30057856
SO FAR NO NOTIFICATION FROM YOUR SIDE
TODAY AT 9AM I WAS CUT OFF?I MISSED MY FAVORITE PROGRAMS...SHAME ON YOUR SYSTEM...
I WILL CANCEL MY SUBSCRIPTION AND I WILL GO FOR ANOTHER PAY TV MORE RELIABLE...DSTV GOOD IN CASHING MONEY AND NO SERVICE.
I WILL COMMENT IN YOUR FACEBOOK PAGE ABOUT YOUR ROTTEN SERVICE.

ASSANTA SANA

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Customer care male
Mr. symon mwangi CallsAug 03, 2013

Mr. symon mwangi On Phone To DSTV Kenya Service
I paid my acount no 49865015 via mpesa at 1pm today, but no responce upto to now.efforts to call customer care to no avail.I feel disapointed please.

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Customer care male
Mr. Augustine Owiti CallsAug 02, 2013

Mr. Augustine Owiti On Phone To DSTV Kenya Service
I paid my bill on 29/07/2013 and I remain disconnected to date. With our tight schedules it is extremely difficulty for some of us to follow up. account 49786477

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Customer care male
Mr. Irate customer CallsJul 31, 2013

Mr. Irate customer On Phone To DSTV Kenya Service
I wrongly paid a bill and used your paybill number. i wrote an email and a ref #994841 was given and no further communication has been made too that effect.
I kindly request you to contact me or better still credit my account 45087716 and tell me the diff to top up for the air condition to b credited.

patiently waited for your quick communication

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Customer care male
Mr. MESHACK CallsJul 29, 2013

Mr. MESHACK On Phone To DSTV Kenya Service
Paid on 27th diconected on 28th. Went in person to an agency and was reconected, but sadly diconnected again today air condition 49543526

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Customer care female
Ms. ms brianna CallsJul 25, 2013

Ms. ms brianna On Phone To DSTV Kenya Service
mine is not acomplain, but a requet please return the original ..mnet series ..the zone one is sooool boring.we pay so much yet we are getting boring services....

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Customer care female
Ms. Monica Obongo CallsJul 24, 2013

Ms. Monica Obongo On Phone To DSTV Kenya Service
Error message E30 is not being reset despite several attempts. My account number is 40153804. I have overpaid by 2500, but the account status is still 'being verified' it is quite frustrating

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Customer care male
Mr. edwin korir CallsJul 22, 2013

Mr. edwin korir On Phone To DSTV Kenya Service
Edwin korir is my name. My account number 49289918 disconnected and payment was made on 13/7/2013 at Tmall Nbi west. Receipt number 3141562

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Customer care male
Mr. Donald Thomas CallsJul 22, 2013

Mr. Donald Thomas On Phone To DSTV Kenya Service
I renewed my subscription for one year on Friday 12 July. Since then it has been on and off. When I complain it is put back on for a while and then it goes off till I raise another comlaint. Each time I complain they tell me it will be OK now and it is OK for a few hours and then they cut me off. What is going on. This has become a lousy service. Prior to renewing my subscription I had no problem at all.
Donald Thomas account number.45638810 22 July 2013

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Customer care male
Mr. peter marigu CallsJul 19, 2013

Mr. peter marigu On Phone To DSTV Kenya Service
How long does it take to connect to dstv after intallstallation
it has taken me five days since instsllation.
Your staff promises to connect me has taken too long.

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Customer care female
Ms. CELLINE AWINO OKAYO CallsJul 16, 2013

Ms. CELLINE AWINO OKAYO On Phone To DSTV Kenya Service
I am account holder number 4129180242 and live in Kisumu.
For over one month I have been unable to watch local free to air channels except CITIZEN.
This is because the channels keep on breaking.
I have many times complained, but this problem has never been been addressed.
Kindly assist me.
Best Regards,

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Customer care male
Mr. Anthony CallsJul 10, 2013

Mr. Anthony On Phone To DSTV Kenya Service
I paid my account on 9/07/13 at 7.30 pm, but can not view all channels in family package. My smart card number is 41259556862

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Customer care male
Mr. Edward matekwa CallsJul 07, 2013

Mr. Edward matekwa On Phone To DSTV Kenya Service
Changing dates of my dstv accounts payment.
Please check my reqular date for dstv pay date, it is always shifting and am finding it hard to track my exact date for paying. Now i have message showing that iam supposed to pay by 7th July and last month I paid on 13th June .card number41157211644 .

Account number. 41833603
Thanks

Edward Matekwa muyekho,
Kisii
Kenya

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Customer care female
Ms. Florence akello CallsJul 03, 2013

Ms. Florence akello On Phone To DSTV Kenya Service
this is my viewing card number 42679401192. please activate this account. the account has been paid for.

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Customer care male
Mr. Jared Mugambi CallsJul 03, 2013

Mr. Jared Mugambi On Phone To DSTV Kenya Service
hello,

am a new member who needs advice on the best package to subscribe. my main interests is the English premier league. in the light of the upcoming league in August, kindly advice me on the best package to purchase because i would like to watch all the EPL games live. please let me know monthly subscription, and the total amount for the equipment. i stay in Kiambu town. thanks.

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Customer care male
Mr. Philip Wafula CallsJul 02, 2013

Mr. Philip Wafula On Phone To DSTV Kenya Service
ACCOUNT 46328870

I have paid my subscription for July via MPESA reference DQ72YQ371 for Kshs. 1,740. Please update my account.

Regards, Philip

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Customer care male
Mr. leonard CallsJul 01, 2013

Mr. leonard On Phone To DSTV Kenya Service
i received a message on the screen that you are upgrading
here are the details you asked for
account 35313367
dsd820 dual view a
v000226534x6
smart card number 2000989013 6
the decoder go searching all the time

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Customer care male
Mr. charles CallsJun 24, 2013

Mr. charles On Phone To DSTV Kenya Service
I wish to pay for my account, but was just informed that I am in compact plus yet i have never been.im an acess member. and wish to remain there.i to have never enjoyed any services on compact plus thus should not be victimised to pay. my last transaction with you was on 1/4/13 and was of khs860 the transaction no was dh82lu299my ac.is 40503806 i want to pay today.

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Customer care female
Ms. happy customer CallsJun 24, 2013

Ms. happy customer On Phone To DSTV Kenya Service
Answer.
I paid for reconnection via mpesa, but dint get a response thus account remained disabled, but i have just called the number provided 0711066000 and talked to a consultant who sorted me out immediately, am now happily reconnected in under two minutes.

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Customer care female
Ms. regina CallsJun 21, 2013

Ms. regina On Phone To DSTV Kenya Service
my account 46454196 has not been updated despite making the oayment before due date . This is very annoying and very frustrating

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Customer care male
Mr. Victor Agustin CallsJun 19, 2013

Mr. Victor Agustin On Phone To DSTV Kenya Service
hi team,
i acquired my GOTV walker yesterday, but the supersport select channel is not working,kindly clarify.
Victor Agustin

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Customer care female
Ms. Judi Rowe CallsJun 17, 2013

Ms. Judi Rowe On Phone To DSTV Kenya Service
I paid my DSTV for the month on Friday morning, 14 June. My account number is 45534897. I paid via M-Pesa. My DSTV is still not working.

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