I paid for my April Subscription via Mpesa reference No. GT50KQ971 of Kshs. 930 on 4th April, 2015 at 5. 31 p. M. And upto now it has not reflected into my account. I just want to know whether the problem is since You keep on disconnecting me and I have played my part by paying what is due to me. I also paid for May subscription via Mpesa of the same amount reference number JE51CHS9HN on 5th May, 2015 at 11. 41 a. M. Instead you deducted it for April Subscription. I did my part by paying you what is due so do your part and up-date my account. Or could please give us the phone to your finance office so that we can speak to them direct. I am really frustrated by the customer care every time I use my credit by calling and I have not been assisted they always say that the matter is being handled by the finance office.
No one is picking the toll-free line. I need to clear the error 16-4 from my screen. Phyllis.
I am unable to view my channels and have been on hold for over one hour Call me on 0724918819
I am RichardOchieng, Ukunda - Kenya. Email address: firstname.lastname@example.org
Telephone number 254700061383
Account number 4282225980. I paid up yesterday for the monthly subscription and so far the activation is still pending. Only being told that the Reauth is in progress. Till when? I am extremely frustrated. I have made several calls without success
Kindly step in and assist.
There was no one to help. Can you actually have someone there to talk to the people other than having an automated service. What is wrong with GOTV?
We have tried everything and there is still no signal.
I bought Dstv on 24/11/2014 and installed it that very day, however up to now I have no account number yet i even paid for compact plus to multi choice Kenya. Kindly help. All the details were sent by the dealer know as bonyvideo4 based in Malaba kenya his mobile 0713287993, i hope he did not defraud me, it is week ever since i made all payments.
I paid for my Gotv, but I misplaced one number instead of 2016104160 I paid to 2016101460 I visited your branch in nyali, but since then I'm not been able to view the channels.
RUBBISH SERVICE. No-one answers the phone on 0711 066 000. Whats the point of having a "call centre".
I am the holder of the account number 52767314. I have been paying my monthly charges through MPESA to Okech Collins Omondi, Mobile number, 0721400006. For example the payments for this month I paid on 3rd of November 2014, KSh 900. I do not know what is happening, because you have sent an SMS requiring a payment of KSh. 855 for the same month I paid. Another request is of a statement on my account dating from March 2014. With thanks in advance.
J. A. Mwangi.
I paid my bill on 10th November 2014 at 6:pm. My Account Number is 2016106004. My Mpesa receipt is FY56CD799. Please kindly check for me because am told that i haven't paid.
I am not assessing Kenya channel KBC NTV citizen Ktn Kiss k24. My Dstv number is 49151220.
We blunt our smart art for Dstv on Friday and it worked. Today it does not work. It Shows E 16-4. We called the Support number and have been told that we get a Connection to a Consultants AG, but nothing happened. The Account number is 42886571811. My mobile is 0701693093.
I have paid my monthly subscription and i received a message to clear an E error, which i have tried to clear. But in vain. Efforts to get through the customer care has proved futile. Kindly assist. My Dstv number is 45341315 and mobile number is 0722238957.
My walka seven has hanged like forever. I can't even switch it off. Kindly help! Serial number is SGH4081439.
I changed my decoder today and the same is not working. Why do not we get full instructions even after is being reminded so many times? It’s so inconveniencing. My Dstv account is 36156207.
I have bought a Walka 7 TV. But is showing error e133-4. Please help me. So, I can remove that error.
This is Baptist mission of Kenya and we are not able to view. We paid a couple of weeks ago and now its showing an information that the channels are blocked. Kindly help me.
Morning have a problem need to be solved. I paid KSh880 for DSTV access, but not yet activated. Account number is 4282193557. Kindly activate.
My decoder is unable to connect to the DStv signal. It has been searching for a signal for the past two hours. My account number is 40388400.I am also unable to get through to customer care. Your assistance will be highly appreciated.
Very bad experience. Lines that are cutting off and the problem is e-16 error, which is indicating that i have to pay yet i cleared my monthly subscription last week.
Hello multi choice, Need to talk to someone in the care center department. You are not picking your calls on 0711066000.
I am writing from Diani. My DSTV Account number is 48687131 and my name is Samuel AM. Vohya phone number is 0720-238941. I paid to my Account Ksh. 1,760 to their Diani Office on 24th of September 2014. I called Nairobi Office after receiving an SMS warning me of disconnection. I was told the amount, which is rejected is for August not for September.My DSTV has now been disconnected and the Lady in Diani is cheating on me by the name of patience that the Computer system is down and cannot connect me back. I think all those are lies because all connections and disconnections are done in Nairobi. It seems they did not remit my money, but used it. Can you kindly investigate because as far as I am concerned that is theft by servant and action should be taken against such staff who are tarnishing the name of your company.
My DStv channels keep on switching on and off. What is the problem? Account number is 41907150.
I have called Dstv Nairobi office. Wanted them to sort out an e 16 error. I found a very rude and unresponsive staff. I spent 20 minutes without any positive answer. I hope Dstv can improve customer care.
Dstv walka for account number 46091000 has been showing error message e-19-4
Kindly assist urgently.
Kindly activate my dstv account number 45606110. My smart card number is 41320339132. I have paid cash 850 mpesa code number is fj30kb906.
You are performing dismally both at your product and customer care services!
Anyway-i had not renewed my government for some months since you discontinued showing local channel. I had some excess fund so i renewed yesterday vide mpesa number Fh33zm533. I tried to reset e61 error, but got a message- device number 2002942689 could not be cleared,please contact your nearest gotv office. Can i know what is the issue?
I bought Samsung TV on 6th June at nakumatt likoni,which was having an offer of dstv plus three month full package ,it started on Tuesday, but it now it not showing any channel except KFC
My account number:42612989956
I bought my decoder in October 2012 and subscribed the smallest bouquet for the full year and given an extra month free i.e. 13months, but did not activate until 11th December 2012 I was told that the subscription will be effective after activation. I was shocked today because my account was disconnected. Kindly check because before I paid I asked and was promised it will be effective after activation.
I also wanted to inquire whether the free to air channels are available without subscription if they are then also check out since I cant view them also.
please assist me in getting my 2decorders that were sent thruogh your agent san electrical ksm its 2months and weeks how long does coding take please iwant my decorders back ive called emailed no one seems to care my account number.35409563 and phone number.0710626510
my names are josphat odongo uyoga, have just lost my Walka seven on friday it was stole from my place on friday is there away you can Track it down for me.If you need the details you can call me on 0707489766.
Thanks in advance.
I paid up my dstv acc. number 46523602. I thought it would reconnect automatically since my decorder was on, but up to now I can not view the subscribed TV channels. What might be the problem? Please activate my account. Gamaliel Gitonga.
my name is allan my account 41015977261 has been disconnected even after paying ksh 3000 on 17/8/2013.my account is family and I expect to still having credit on my account
Excellent customer service from Eugene, I never get disappointed when I call multichoice kudos
Hi. Kindly note that I wish to migrate from Premium to Family subscription with immediate effect.
Accordingly have paid for Family subscription and my DSTV number is 51748337. Kindly activate for me the family channels.
my name is bernard account number.45950969 i have not had signal from around 9.00 pm 15/09/2013 and am sure my account is up to date, i wonder what the problem is and if i can be sorted because it is causing inconvinience for me and my family.
My card number is 42822461895 I paid my account 7,300 Kshillings yesterday, could watch programs last night, but today it has all be disconnected. I tried the automatic call system which said that my card and receiver would be reset, if that was done it didn't achieve anything. Please reconnect my system.
account 45973914 not connecting from yesterday.account credited long time ago in July, way forward?
Recently i have been having connectivity problems with all local channels and some international channels including Supersport channels,what could be the cause of this and how can i resolve it? my account number is 42679306417.
Pls change my package from family to access my air condition no 51531172 peter w. Wasike, email wasike.wab
@gmail.com. confirm if i can pay for access now
My account number is 35578830 account name is Ptrick Maina we paid Dstv via mpesa confirmation number DW07EO976 on 20/8/2013 at 7:31PM
i made payments through mpesa to account 41983012, but still dstv not working.i used number 0728992536,amount ksh 7100,date of payment today 2hrs ago.please reactivate my account so as to use service.
My name is Richard Kyania. I paid for my account number 41008217 via Mpesa ( Reference DV62MC157), but I have not been reconnected. The amount paid is KShs. 7,200. I need to be reconnected.
why is that i've made payment on this account number.42640060267, but still cant get to watch reason being you haven't activated my accountplease to person concerned with activation operation,please loo
k into my accountthank you.
Hi..my account is 36109000..my dstv is losing connection as I watch tv. I cant get through dstv Kenya customer care number Help . George