DSTV Kenya Customer Care Phone Number

DSTV Kenya

DStv is a pay TV that deals in direct broadcast satellite. The company was created in 1995. Its headquarters situated in Ferndale, Randburg, South Africa. Dstv provide channels such as M-Net, M-Net Movies Premiere, M-Net Movies Comedy, M-Net Movies Family, M-Net Movies Action+, M-Net Movies Drama and Romance, M-Net Movies Showcase, M-Net Movies Stars, Studio Universal, M-Net Series, Vuzu, Universal Channel, Bbc Entertainment, Discovery Channel, Comedy Central, E! Entertainment Television, FOX, SONY, Sony MAX, Blackbelt TV, MTV, CBS Reality, Turner Classic Movies, kykNET, kykNET and Kie, KykNET Musiek, AfricaMagic Entertainment, AfricaMagic Movies, AfricaMagic Movies 1, AfricaMagic, AfricaMagic World, Mzansi Magic, Magic World etc.

Packages Of DSTV Kenya

DSTV Kenya offer a excellent experience of Digital TV, as it provide number of Channels that runs trough the satellite. DSTV Kenya assures effective services to all customers, and has engaged a dedicated staff that render their services. The DSTV Kenya runs many programs under the name of different channels.
  • Entertainment Channels: The entertainment channels of DSTV Kenya comprises of different channels that shows daily serials, Movies, Comedy and cartoons. The telecom company operates many channels that aired daily shows, that are loved by subscribers. The company also runs many movie channels that shows both classical and latest movies. Apart from these thing The network house runs comedy channels that shows lighted entertainment programs.
  • News Channels: The DSTV Kenya runs many news channels that keep subscribers updated regarding the daily events. The company runs news channels in many native languages as well in English. The news channels covers all types of news be it political, national or international.
  • Sports Channels: DSTV Kenya sports channels aimed to cover and report world sports events to sports lovers. The channels always cover the live events of world sport and the the related news like interviews of renowned personalities.
  • Exclusive Channels: DSTV Kenya also deliver some exclusive channels to subscribers that comprises of Kids channels showing cartoons and animations shows. Education channels that aired content related to the education system.

DSTV Kenya Digital Box

DSTV Kenya produces high quality digital boxes that aids in delivering crystal clear picture quality and sounds. The digital boxes comprises of DStv Explora, Single View HD and DStv WiFi Connector. All the products aids in doing multiple tasks while enjoying Digital entertainment. The Boxes enables a subscriber to record a progrm while watching the other. The boxes helps in recording a live event and also to rewind the event.

Customer Care Support Of DSTV Kenya

DSTV Kenya is backed with strong technical and customer support. The telecom network provide all kind of subscriber care. The details and contacts of DSTV Kenya are showing below in the table:
Johannesburg(011) 289 22227am – 11pm
Pretoria(012) 422 22227am – 11pm
Durban(031) 710 22227am – 11pm
Cape Town(021) 508 22227am – 11pm
Port Elizabeth(041) 395 22227am – 11pm
Bloemfontein(051) 503 22227am – 11pm

SMS Service Of DSTV Kenya

DSTV Kenya can be contacted through SMS services as the company offer its, customer support through SMS also. DSTV Kenya provide SMS services for fallowing purposes:
To Get DSTV: SMS your name to 32445
Find Installer: SMS your suburb to 32445
To Get DCC: SMS ‘DCC’ to 32445
Check Statements: SMS your smartcard number + email address to 32446
Balance request: SMS 'bal'+ Smartcard Number OR I.D. Number to 31401

Social Media Port-Folio Of DSTV Kenya

Facebook Link Of DSTV Kenya

Twitter Link Of DSTV Kenya

DSTV Kenya Address

The address of DSTV Kenya is Karuna Road, Westlands, Nairobi, Kenya.

DSTV Kenya Email Address

The email address of DSTV Kenya is mchoice@kenya.multichoice.co.za.

DSTV Kenya Website

The Website of DSTV Kenya is www.dstv.com.

DSTV Kenya Customer Support Service Phone Number

The customer support phone number of DSTV Kenya is +254711066000, +254 20 4236000.

The postal and official address, email address and phone number (helpline) of DSTV Kenya Service Center and DSTV Kenya customer care number is given below. The helpline of DSTV Kenya customer care number may or may not be toll free.

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DSTV Kenya Phone Number Customer Service
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DSTV Kenya Customer Care Number Delineated Here With Complaints and Reviews

DSTV Kenya Customer Service Care Phone Number 245113
Mr. Kevin Lumumba SaysNov 17, 2015

I pay my dstv thru mpesa an I needed to change package from family to access package. Please clear E16 as well from now on.

DSTV Kenya Customer Service Care Phone Number 236508
Mr. Sospeter Muchiri SaysAug 26, 2015

The Dish TV is not showing any channels and it has being paid for. It is showing a message that we send an SMS to 22788 with the word reset and 4261281014. Please help, Thank you.

DSTV Kenya Customer Service Care Phone Number 233180
Mr. Maurice Korir SaysJul 24, 2015

Walka error - E100-4 Serivice is currently scrambled. Please advise how to go about it. Account number 35473285.

DSTV Kenya Customer Service Care Phone Number 229605
Mr. James Gicheru SaysJun 03, 2015

Today 3/6/15 i visited an outlet to pay for the gotv free to air which is now 1800. O made a mistake with the UC number and wrote 2017372364 instead of 2017312363. Is there help for me or the payment is lost?.

Customer care female
Ms. Lilian Anyango Odhiambo SaysMay 06, 2015

I paid for my April Subscription via Mpesa reference No. GT50KQ971 of Kshs. 930 on 4th April, 2015 at 5. 31 p. M. And upto now it has not reflected into my account. I just want to know whether the problem is since You keep on disconnecting me and I have played my part by paying what is due to me. I also paid for May subscription via Mpesa of the same amount reference number JE51CHS9HN on 5th May, 2015 at 11. 41 a. M. Instead you deducted it for April Subscription. I did my part by paying you what is due so do your part and up-date my account. Or could please give us the phone to your finance office so that we can speak to them direct. I am really frustrated by the customer care every time I use my credit by calling and I have not been assisted they always say that the matter is being handled by the finance office.

DSTV Kenya Customer Service Care Phone Number 224537
Mr. Sam SaysApr 04, 2015

Kindly reset my decoded whose serial No. Is 42886322355, Under Name Paul Fredrick Ngonda. I made two payments, the first was 7400/= then it was disconnected and i later paid 800 to make a total of 8200/=please help.

Customer care female
Ms. Phyllis Kahaki SaysFeb 26, 2015

No one is picking the toll-free line. I need to clear the error 16-4 from my screen. Phyllis.

Customer care male
Mr. Jeremy SaysDec 26, 2014

I am unable to view my channels and have been on hold for over one hour Call me on 0724918819

Customer care male
Mr. Richard Ochieng SaysDec 17, 2014

I am RichardOchieng, Ukunda - Kenya. Email address: snrochieng@gmail.com
Telephone number 254700061383
Account number 4282225980. I paid up yesterday for the monthly subscription and so far the activation is still pending. Only being told that the Reauth is in progress. Till when? I am extremely frustrated. I have made several calls without success
Kindly step in and assist.

Customer care female
Ms. Elizabeth SaysDec 02, 2014

There was no one to help. Can you actually have someone there to talk to the people other than having an automated service. What is wrong with GOTV?
We have tried everything and there is still no signal.

Customer care male
Mr. Alex Ogol SaysDec 01, 2014

I bought Dstv on 24/11/2014 and installed it that very day, however up to now I have no account number yet i even paid for compact plus to multi choice Kenya. Kindly help. All the details were sent by the dealer know as bonyvideo4 based in Malaba kenya his mobile 0713287993, i hope he did not defraud me, it is week ever since i made all payments.

Customer care male
Mr. Samuel Bosire SaysNov 30, 2014

I paid for my Gotv, but I misplaced one number instead of 2016104160 I paid to 2016101460 I visited your branch in nyali, but since then I'm not been able to view the channels.

Customer care male
Mr. Anjarwalla SaysNov 20, 2014

RUBBISH SERVICE. No-one answers the phone on 0711 066 000. Whats the point of having a "call centre".

Customer care male
Mr. John Ali Mwangi SaysNov 18, 2014

Dear Sir/Madam
I am the holder of the account number 52767314. I have been paying my monthly charges through MPESA to Okech Collins Omondi, Mobile number, 0721400006. For example the payments for this month I paid on 3rd of November 2014, KSh 900. I do not know what is happening, because you have sent an SMS requiring a payment of KSh. 855 for the same month I paid. Another request is of a statement on my account dating from March 2014. With thanks in advance.
J. A. Mwangi.

Customer care male
Mr. Ayub Masai SaysNov 13, 2014

I paid my bill on 10th November 2014 at 6:pm. My Account Number is 2016106004. My Mpesa receipt is FY56CD799. Please kindly check for me because am told that i haven't paid.

Customer care male
Mr. Obadiah SaysNov 03, 2014

I am not assessing Kenya channel KBC NTV citizen Ktn Kiss k24. My Dstv number is 49151220.

Customer care female
Ms. Karin Hagemann SaysNov 02, 2014

We blunt our smart art for Dstv on Friday and it worked. Today it does not work. It Shows E 16-4. We called the Support number and have been told that we get a Connection to a Consultants AG, but nothing happened. The Account number is 42886571811. My mobile is 0701693093.

Customer care female
Ms. Milka SaysNov 01, 2014

I have paid my monthly subscription and i received a message to clear an E error, which i have tried to clear. But in vain. Efforts to get through the customer care has proved futile. Kindly assist. My Dstv number is 45341315 and mobile number is 0722238957.

Customer care female
Ms. Hellen SaysOct 31, 2014

My walka seven has hanged like forever. I can't even switch it off. Kindly help! Serial number is SGH4081439.

Customer care female
Ms. Polly Mwangi SaysOct 31, 2014

I changed my decoder today and the same is not working. Why do not we get full instructions even after is being reminded so many times? It’s so inconveniencing. My Dstv account is 36156207.

Customer care male
Mr. Rakesh SaysOct 29, 2014

I have bought a Walka 7 TV. But is showing error e133-4. Please help me. So, I can remove that error.

Customer care female
Ms. Everlyne SaysOct 29, 2014

This is Baptist mission of Kenya and we are not able to view. We paid a couple of weeks ago and now its showing an information that the channels are blocked. Kindly help me.

Customer care male
Mr. Benson Ongeri SaysOct 29, 2014

Morning have a problem need to be solved. I paid KSh880 for DSTV access, but not yet activated. Account number is 4282193557. Kindly activate.

Customer care female
Ms. Bonita Ayuko SaysOct 26, 2014

My decoder is unable to connect to the DStv signal. It has been searching for a signal for the past two hours. My account number is 40388400.I am also unable to get through to customer care. Your assistance will be highly appreciated.

Customer care male
Mr. Bernard SaysOct 22, 2014

Very bad experience. Lines that are cutting off and the problem is e-16 error, which is indicating that i have to pay yet i cleared my monthly subscription last week.

Customer care female
Ms. Virginiah SaysOct 22, 2014

Hello multi choice, Need to talk to someone in the care center department. You are not picking your calls on 0711066000.

Customer care male
Mr. Sam Vohya SaysOct 22, 2014

I am writing from Diani. My DSTV Account number is 48687131 and my name is Samuel AM. Vohya phone number is 0720-238941. I paid to my Account Ksh. 1,760 to their Diani Office on 24th of September 2014. I called Nairobi Office after receiving an SMS warning me of disconnection. I was told the amount, which is rejected is for August not for September.My DSTV has now been disconnected and the Lady in Diani is cheating on me by the name of patience that the Computer system is down and cannot connect me back. I think all those are lies because all connections and disconnections are done in Nairobi. It seems they did not remit my money, but used it. Can you kindly investigate because as far as I am concerned that is theft by servant and action should be taken against such staff who are tarnishing the name of your company.

Customer care male
Mr. Kiptum SaysOct 22, 2014

My DStv channels keep on switching on and off. What is the problem? Account number is 41907150.

Customer care female
Ms. Kanwal Syan SaysOct 15, 2014

I have called Dstv Nairobi office. Wanted them to sort out an e 16 error. I found a very rude and unresponsive staff. I spent 20 minutes without any positive answer. I hope Dstv can improve customer care.

Customer care male
Mr. Moses SaysOct 08, 2014

Dstv walka for account number 46091000 has been showing error message e-19-4

Kindly assist urgently.


Customer care male
Mr. Fredrick Owuor Odipo SaysJul 17, 2014

Kindly activate my dstv account number 45606110. My smart card number is 41320339132. I have paid cash 850 mpesa code number is fj30kb906.
Best regards.

Customer care male
Mr. Peter SaysJul 02, 2014

You are performing dismally both at your product and customer care services!

Anyway-i had not renewed my government for some months since you discontinued showing local channel. I had some excess fund so i renewed yesterday vide mpesa number Fh33zm533. I tried to reset e61 error, but got a message- device number 2002942689 could not be cleared,please contact your nearest gotv office. Can i know what is the issue?

Customer care male
Mr. Suleiman SaysJun 13, 2014

I bought Samsung TV on 6th June at nakumatt likoni,which was having an offer of dstv plus three month full package ,it started on Tuesday, but it now it not showing any channel except KFC

Customer care male
Mr. Antony Murungi SaysNov 10, 2013

Good day,
My account number:42612989956
I bought my decoder in October 2012 and subscribed the smallest bouquet for the full year and given an extra month free i.e. 13months, but did not activate until 11th December 2012 I was told that the subscription will be effective after activation. I was shocked today because my account was disconnected. Kindly check because before I paid I asked and was promised it will be effective after activation.
I also wanted to inquire whether the free to air channels are available without subscription if they are then also check out since I cant view them also.

Customer care male
Mr. MOHAMMED SaysOct 14, 2013

please assist me in getting my 2decorders that were sent thruogh your agent san electrical ksm its 2months and weeks how long does coding take please iwant my decorders back ive called emailed no one seems to care my account number.35409563 and phone number.0710626510

Customer care male
Mr. josphat odongo uyoga SaysOct 14, 2013

my names are josphat odongo uyoga, have just lost my Walka seven on friday it was stole from my place on friday is there away you can Track it down for me.If you need the details you can call me on 0707489766.
Thanks in advance.


Customer care male
Mr. Gamaliel Gitonga SaysSep 28, 2013

I paid up my dstv acc. number 46523602. I thought it would reconnect automatically since my decorder was on, but up to now I can not view the subscribed TV channels. What might be the problem? Please activate my account. Gamaliel Gitonga.

Customer care male
Mr. allan mabuka SaysSep 21, 2013

my name is allan my account 41015977261 has been disconnected even after paying ksh 3000 on 17/8/2013.my account is family and I expect to still having credit on my account

Customer care female
Ms. Beatrice SaysSep 19, 2013

Excellent customer service from Eugene, I never get disappointed when I call multichoice kudos

Customer care male
Mr. mugo mutembei SaysSep 16, 2013

Hi. Kindly note that I wish to migrate from Premium to Family subscription with immediate effect.
Accordingly have paid for Family subscription and my DSTV number is 51748337. Kindly activate for me the family channels.
Mugo Mutembei

Customer care male
Mr. omboi bernard SaysSep 16, 2013

my name is bernard account number.45950969 i have not had signal from around 9.00 pm 15/09/2013 and am sure my account is up to date, i wonder what the problem is and if i can be sorted because it is causing inconvinience for me and my family.

Customer care male
Mr. John Watt SaysSep 12, 2013

My card number is 42822461895 I paid my account 7,300 Kshillings yesterday, could watch programs last night, but today it has all be disconnected. I tried the automatic call system which said that my card and receiver would be reset, if that was done it didn't achieve anything. Please reconnect my system.

Thank you

Customer care male
Mr. benjamin SaysAug 29, 2013

account 45973914 not connecting from yesterday.account credited long time ago in July, way forward?

Customer care male
Mr. Isaac Mwaniki SaysAug 26, 2013

Recently i have been having connectivity problems with all local channels and some international channels including Supersport channels,what could be the cause of this and how can i resolve it? my account number is 42679306417.

Customer care male
Mr. peter wabomba SaysAug 26, 2013

Pls change my package from family to access my air condition no 51531172 peter w. Wasike, email wasike.wab
@gmail.com. confirm if i can pay for access now

Customer care female
Ms. Hellen Nzisa SaysAug 23, 2013

My account number is 35578830 account name is Ptrick Maina we paid Dstv via mpesa confirmation number DW07EO976 on 20/8/2013 at 7:31PM

Customer care male
Mr. steve SaysAug 18, 2013

i made payments through mpesa to account 41983012, but still dstv not working.i used number 0728992536,amount ksh 7100,date of payment today 2hrs ago.please reactivate my account so as to use service.

Customer care male
Mr. Richard Kyania SaysAug 17, 2013

My name is Richard Kyania. I paid for my account number 41008217 via Mpesa ( Reference DV62MC157), but I have not been reconnected. The amount paid is KShs. 7,200. I need to be reconnected.

Customer care male
Mr. Chrispin Radido SaysAug 17, 2013

why is that i've made payment on this account number.42640060267, but still cant get to watch reason being you haven't activated my accountplease to person concerned with activation operation,please loo
k into my accountthank you.

Customer care male
Mr. George Gathima SaysAug 17, 2013

Hi..my account is 36109000..my dstv is losing connection as I watch tv. I cant get through dstv Kenya customer care number Help . George

Customer care user complaints