Citycell Bangladesh Exploration
Citycell Bangladesh is officially known as Pacific Bangladesh Telecom
Limited and it is based in capital city of Bangladesh called Dhaka. Citycell
is a telecommunication company that is headquartered in Mohakhali of Dhaka.
Ownership of Citycell
Citycell is owned by Three
limited companies, each owns specific share percentage: Pacific Motors Limited
owns 31.43% of share, Far East Telecom Limited owns 23.57% and remaining 45% share is owned by Singtel
Asia Pacific Investments Pte. Ltd.
Customer care center
The company operates seven customer care centers in the whole country out of which three are located in Dhaka and one center is located in Chittagong, Rajshahi, Khulna and Sylhet. Apart from this, Citycell also operates More Than
five hundred customer care points spread across the country.
Operational hours of Dhaka customer care center starts from 8:00AM to 8:00PM for whole year including all government holidays. Remaining other customer care centers are open from 10:00AM to 7:00PM for 365 days.
Pacific Bangladesh Telecom Limited offers wide telecommunication related services such as voice, internet, Mobile
banking services, corporate services, and value added services.
Citycell provides three types of products: handset, modem and routers. Handsets are provided by ZTE, Hisense, Alcatel, Samsung, Huawei
and Motorola. Modems are provided by ZTE
and Tainjian Company and Router are of Huawei Company.
Citycell was founded in 1989 as Bangladesh Telecom Limited (BTL). In 1990 Hutchison Telecommunications Limited entered the market of Bangladesh and incorporated with BTL
and formed Hutchison Bangladesh Telecom Limited (HBTL). In 1996, HBTL was changed to Pacific Bangladesh Telecom Limited (PBTL), when Pacific Motors bought 50% share of BTL. The brand's name was changed to "Citycell Digital".