Dear sirmadamwe have been using broadband net connection since long on telephone number Since month, We have been connected with ftth and hence we do not need the broadband connection. Therefore, We have given application to BSNL office, P. O. Road, Thrissur and our applications sl number Is. Now, We would like to know that, Is the connection is disconnected any amount is to be refunded to us in connection therewith. I have contacted your BSNL broadband care no, Today at. Pm and your staff, A madam, Who has attended the phone said, It is not her duty to tell all these things, Then i asked whom to ask this. She said she is not aware. When i called again and again nobody has picked up the phone. Really disappointing and i am wasting my time to email you the story.