American Express Credit Card India Customer Care Support Information

1800-180-1030    call by skype, if installedCyber City, Tower-C, DLF Building No.8, Sector-25, DLF City Ph-II, Gurgaon-122002, Haryana,

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More Customer Service Information

For Platinum Credit Card: 1800-419-2122

(Gold Credit Card and Platinum Travel Credit Card), 1800-419-0726 (PAYBACK Credit Card related information and queries).

Alternate customer care numbers: 1800-419-1030 or 1800-180-1030

Getting In Touch With American Express

American Express Platinum Credit Card: 1800 208 1223

American Express Platinum Credit Card: 1800 419 1030

American Express Gold Credit Card: 1800 419 2122

American Express Platinum Travel Credit Card: 1800 419 2122

American Express MakeMyTrip Credit Card: 1800 419 0691

American Express PAYBACK Credit Card: 1800 419 0726

American Express Platinum Corporate Card: 1800-419-1092

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American Express Credit Card India User Queries

Customer care male
A GunasekarDec 26, 2014

I spoke to your customer care executive in connection with my wish to discontinue the American Express card services as I have retired from service. However, the call got disconnected. I do not want to pay the annual renewal fees of Rs. 5617 for next year and would stop use of the card forthwith. Also, I will forego the membership points accrued. Please do the needful to terminate the card.

Customer care male
Manish ChoudhariNov 11, 2014

American Express Banking Corporation Cyber City,
Tower” C” DLF City Phase-II
Gurgaon-122002 (Haryana)
Subject: American Express Card is not received.
This is in reference to your letter dated 19/10/2014 that we are highly unsatisfied with the services as we are receiving all the letters, but the meaning of sending them is a waste as we haven’t received the card yet. We don’t want this card any more. Close this account and we would require your serious attention towards the same. Otherwise we will have to take a strict action against you. Please update your records with the contact number 8696666204 for all further correspondence. Hope to receive a positive and quick response.

Customer care male
Ashok VikamseyOct 27, 2014

3769-338698-01009, In my above card you are debiting some annual charges from last two years, which I disapprove. kindly give credit or refund and we can cancel the card even on the earlier cards the same charges were not livable. Secondly, would like to inform for the monthly bill to be sent on my email at

Customer care male
PiyushNov 02, 2013


I applied for a credit card six months back and have not received it till now. I however have been receiving emails about offers on card. I just want to cancel the card please, however since I do not even have the card number or any details of the card, I cannot even do that. Please cancel my card or contact me.

Customer care male
kamal chibbaOct 16, 2013

card number376932753822006

Dear Sir we have been an American Express Platinum Card Holders since the past
many years. we have received a Bill for membership fee for Rs.
10000/+service tax. we have told that this card is free for life and no membership fee will be charged on this card,we are
using the same and our payment are on time always.we had a telephonic
conversation with your senior accountant and on this issue,but no favourable
response and He cancelled our card plus two additional cards also.He also told us that we we're suppose to spend rupees 1.90 lac per year which we were not aware and secondly many times your card is not accepted by many merchandisers.

Therefore we request to to kindly reverse the charge of membership &

Thanks and Regards
Kamal Chibba

Customer care male
SANJAY OSWALSep 04, 2013

I have been charged Annual Fee in my card number 3744 310016 01009, by the name SANJAY OSWAL. At the time, I was told that the credit card is life time free. Further, all the credit cards of other companies are free.

Kindly deactivate my card with immediate effect as I would not be interested in business further please.



Customer care male
shekarAug 19, 2013

Dear sir/mam,

we have not received the bill, please send me the credit balance of (1)Ramanlal M Sha card number:-3769-321594-62001 and another card Mitesh Kumar j sha card number:-3769-465899-52001.Please send me the details,my email and send me credit limit also.


Customer care male
gulab singhAug 16, 2013

I do not have any credit card, but so many mail received on my mobil no.9654003813 and also on my e-mail. Kindly contact me on above mobile or through e-mail I would like to inform you that I am not interested any credit card.

Gulab Singh

Customer care male
Anuj SharmaAug 05, 2013

CIBIL report update
i have commuincated to Mr Paramveer at the below mentioned e mail ID as told by him on 30th July ''...still i have not got SR number or any response on the same

Customer care male
VP AGARWALAug 02, 2013


Ref : Card number 3769-327186-44008

Dear sir,

Please refer to the above credit card issued to me from your bank. In this connection, I have paid rupees 45000/- for Life Membership at the time of issuing the above card. Your statement dated 20.07.2013 showing rupees 10000/- as membership fee which is not applicable to me as I am a Life Member. Therefore, you are requested to waive off the membership fee and service tax and the balance amount of rupees 681.75 will be paid within the due date.


Customer care male
Jaiganesh padmanabhanJul 24, 2013

Greatly interested by American Express credit card, i had applied through one your employees -balamurugan -9176878884 ...He hasn't updated me until last two months...every time i call he tells me "Status is not updated in credit card "..he also tells "I will confirm you tomorrow"...Unfortunately that tomorrow has never happened ...I am reachable @ 9600081589 or through email

Customer care female
Prajakta Ramesh ParabJun 19, 2013


I and my dependant will be travelling to Melbourne, Autralia by end of June or latest by Mid July 2013.

I have opted for an overseas Health Insurance Policy, which is starting from 1ts August 2013, payment by AMEX card.

But, I have recievd an SMS saying that the initial charge of the policy for the first month is due by 4th July 2013.This amount is AUD 151 which is equivalent to more than 8k INR.

Please look into this issue on priority and revert to me at the earliest.

Thanks and Regards,
Prajakta Parab.