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Amazon India Customer Care Phone Number

 : 1800-3000-9009, +91 22 3043010
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Amazon India

Amazon is an e-commerce company which started operations in 1994. Its headquarters is situated in Seattle, Washington, U.S. Jeff Bezos is the founder, chairman, president and chief executive officer of the company. It is ranked as the number one online retailing company across the world. Initially, it was only involved in book selling business. Currently, Amazon offers DVDs, CDs, MP3 downloads/streaming, video games, apparel, food, toys, jewelry, Appstore, Game Studios, Instant Video UK, Kindle, Studios, etc. It is the leading cloud computing service provider across the world.

Amazon operates many subsidiaries such as A2Z Development, A9.com, Alexa Internet, Amazon.com, Amazon Kindle, Amazon Studios, Amazon Web Services, Audible.com, dpreview.com, Endless.com, IMDb, LoveFilm, The Book Depository, Zappos.com, Woot, Junglee.com, goodreads.com, myhabit.com and askville. Amazon.com is also available in French, German, Spanish, Italian, Japanese, Chinese, Brazilian and Portuguese language.

Additional Numbers: +91-80-41970000 (All operators)
Toll Free: 1800-3000-9009 (All operators except BSNL/ MTNL)
1866-216-1072 (Toll Free Number for BSNL/ MTNL operators), +91-22-30430101 The postal and official address, email address and phone number (helpline) of Amazon India service center and Amazon India customer care number is given below. The helpline of Amazon India customer care number may or may not be toll free. The contact detail like customer care phone number of Amazon India is 1800-3000-9009, +91 22 3043010 and the address means physical operational location of Amazon India customer care number is 2nd Floor, Safina Towers, Opposite J P Techno park No 3, Ali Asker Road, Bangalore, Karnataka, India. The website www.amazon.in where you can get more detail about Amazon India customer care number. Amazon India Compalints, reviews and customer service phone number can be seen on next page.
Amazon India Phone Number Customer Service
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Amazon India Customer Care Number Complaints and Reviews

Customer care maleMr. RAHUL DAS Says Nov 20, 2014

I made a refund request on 14th of November, 2014 for a eight gb Sandisk memory card which i bought from amazon. In. Till now, the memory card is lying with me as nobody has come to collect the same. The memory card is defective and i want a replacement of that.
Please inform me what i have to do further so that the memory card can be changed.
Customer care reply
Customer care maleMr. arjun sk Says Nov 20, 2014

I had canceled my order the next day i ordered it. But the amount for the order has been taken from my debit card. I canceled it about a week ago and i didn't get the refund amount yet.
My order number 171-0625578-6549136 and i placed the order on 13th of November.
Please kindly do the refund process as soon as possible.
Phone number is 09995042778.
Customer care reply
Customer care maleMr. Atul Prabhakar Dhakad Says Nov 20, 2014

I ordered Laurels Original Polo Men's Watch (Lo-Polo-201 on yesterday for cash on delivery option, when I booked that time it was showing my product is confirmed and within three days. I will get it. But now I checked the status so it is showing my booked product in cart and remarked as it is not available now.
Customer care reply
Customer care maleMr. Rashed Hasan Says Nov 19, 2014

Hi I ordered for Pampers Daper pants (medium size-60) packets and 2xJonson baby wipes (Invoice Number MH-BOM1-137333431-540033), sold by Olympia Industries Ltd. The diapers are not original. The print is very light and the quality and print is different from the one usually I receive from amazon. In. Its listed as 'non returnable item'. I need your assistance to resolve this issue.
Customer care reply
Customer care maleMr. Laxman Says Nov 19, 2014

I have placed an order for the Memory card. I have received the message saying that your product is delivered, but i have not received product. I contacted customer care and they told that its been delivered. My question is without verifying and calling customer how can they deliver the product. Really unacceptable. Order Id: 171-8842581-1385927.
Customer care reply
Customer care maleMr. Jiten Dedhia Says Nov 18, 2014

I had placed order on 1st November 2014 which has not delivered yet to me since last 15 day. My account is kept on hold no one is contacting me every day, i have to contact Amazon people even i can not able to cancel the order my order number is 403-1347770-516356 . I have submitted required details five times even though every time when i contacted to amazon same details are asked to me every day i have been told that an account specialist will call me within 24 hrs but no one has called me.
Customer care reply
Customer care maleMr. Sandesh Dhande Says Nov 18, 2014

Dear Sir/madam,

I have purchased a HAWK make cycling helmat for kids (Red Colour) against order ID. 171-4136101-8621117. This order's invoice number is KA-BLR5-139885551-70284. But your supplied helmet is not fulfill the quality as compared to amount, which I have invested in. Now I have decided to return the consignment. Kindly send your representative to collect the received consignment. Do the needful

Regards

SandeshDhande
(9011270898).
Customer care reply
Customer care maleMr. Ashish Bafna Says Nov 18, 2014

18. 11. 2014
Dear sir,
I apply my return order on 13. 11. 14, but now no one can pickup my item after five days. What your service i do not understand every time say your return process is so easy that easy after apply seven days no one collect what you doing. Show one picture item and send another then when you send request to return you cant do anything for us. What you doing for your costumer. My amazon. In order id is 402-4170924-8362700. My return id is d7gvtxpdrrma.
Customer care reply
Customer care maleMr. Pankaj Srivastaca Says Nov 18, 2014

I had ordered two mos eight GB cruzer blades and Rs. 470 was debited to my ICICI bank account on 6. 11. 2014. Ut I have received only one number Cruzer blade. For Rs. 238. 00. (Order ID 171-1583767-0544363 vide invoice No. MH-BOM1-13692691-384886 dated 6. 11. 2014. Please arrange to dispatch balance one number 8GB cruser blade.
Customer care reply
Customer care maleMr. Chandra Mouli Says Nov 18, 2014

My Order Number is 402-0857866-6105118. It was supposed to come on 11th November. But I received message that It was out for delivery on 17th November 2014 and end of the day I will get it. I waited entire day,, but has not received. I had contacted Gati Courier and they informed that parcel has been miss placed i do not know why they are cheating the innocent customers. Amazing thing is this that in entire website there is no any contact number for customer care and if you go customer mail, for India no contact is there. Really I am very disappointed to see such poor service.
Customer care reply
Customer care maleMr. Venu Gopal Says Nov 18, 2014

Hi Amazon Team,

When I'm giving an order for "Janasya Jai Ho Blue Chiffon Saree For Women" item its not taking my order on COD and also getting an error message "COD is not supported for the address you just chose please try another address/please contact customer care". So let me know this item is not able to order from Visakhapatnam AP. But in amazon.com this item is showing 'In stock' only and also didn't mentioned any were for product available places. Please help us with this at your earliest it is possible for pasting an order from Visakhapatnam. Thanks for all your wonderful products and offers.
Customer care reply
Customer care maleMr. Randhir Says Nov 17, 2014

My order numbers 403-9500671, 5661966 and Tracking number is 225102975975 and 221108799560 have not delivered to me by sending a message that address was not available. Even I have not contacted on my mobile number 7589072807 or 8196981671. Please contact on my number I will guide the delivery man. Thank you, Randhir.
Customer care reply
Customer care maleMr. Sebastian Says Nov 17, 2014

Dear Madam/Sir, I have seen on amazon.com - 20" folding bicycle Shimano 6 speed. I would like to buy on amazon.in ( india) is it possible to deliver this to my india address. Kindly let me know so I can place the order. Thanking you in advance for your time and for your reply. ( cannot call me on my ph # as Im travelling at the moment. Best Regards Sebastian.
Customer care reply
Customer care maleMr. Sumit Gupta Says Nov 12, 2014

HI,
My Order Number is 404-4750169-5369111. I booked a Hair Dryer. It was supposed to come on 13th November 2014. But I received message that It was out for delivery on 11th November 2014 and end of the day I will get it. I waited entire day, but has not received. Today in history it is showing that is due to customer request it is delayed. But i have not sent any request. Amazing thing is this that in entire website there is no any contact number for customer care and if you go customer mail, for India no contact is there. Really I am very disappointed to see such poor service after making 100% advance payment.
Customer care reply
Customer care maleMr. Chandrashekhara Says Nov 12, 2014

please delete my numbers 9868398825, 9818869308 from your website... If you google " Amazon customer care number in Delhi", my two numbers get displayed under your website URL. So many people are calling my numbers regarding Amazon customer care enquiries for the last one week...please delete my numbers and message from your site
Customer care reply
Customer care maleMr. Sandeep Kumar Says Nov 12, 2014

Dear Sir,
I have placed an order on 30.10. 2014 (Order number 402-3653832-4069969) and the delivery date given by Amazon was 30.10.2014, but as on date my order has not yet been delivered. I have given the feed back in their feedback section, but didn't get any respond from your side. Yesterday I have contacted the courier company (Blue Dart) regarding this and they have informed me that the said order has not yet been handed over to them
from Amazon. If i did not get any respond from your side then i have to go to consumer court.
Customer care reply
Customer care maleMr. Chandrashekhara Says Nov 11, 2014

Please delete my mobile number 9868398825 and 9818869308 from your website. If you Google "Amazon customer care number in Delhi" you will find my number getting displayed. So many people are calling my numbers regarding Amazon customer care enqueries. Please delete my number and resolve the issue soon.
Customer care reply
Customer care maleMr. Basant Sharma Says Nov 10, 2014

Dear Sir, It is regretted that I had placed an order for the procurement of Bombay Dyeing Bed Sheets( two Nos) Tuberose polycotton, but the same is still awaited which may please be send instantly at following address:BasantSharmaDIRECTORATE OF HEALTH SERVICES, NEAR MLA'S HOSTEL, INDIRA CHOWK, JAMMU-180 006Mobile number is 9796278947.
Customer care reply
Customer care maleMr. Vemaraju Says Nov 08, 2014

Vemaraju a Msc Agronomy. Room number 11, pampa mens hostel, pg college of Horticulture, VellanikkaraThrissur Kerala 680656, India tracking number AW002428463IN Order number 171-0894577-8462740 Package contains Micromax Canvas 2. two A114 (Black). I ordered three products Ship Carrier GatiTracking Id is 560838285. Order number is 171-7827724-1060361, Order number is 402-8548262-4077964, but i did not receive and no customer care responses. Please send my product within two days. I am waiting from 15 days onwards. Otherwise i will take legal action, if products will not be there. Please refund my money quickly. I will buy next time. Do not cheat customers. In future Amazon will close, if it repeats, worst delivery service. Please contact to my number 8281467216. Regards Vemaraju.
Customer care reply
Customer care femaleMs. Abhishek Kumar Says Nov 07, 2014

Number is 403-7045916-5366735.My order was elements portable one TB USB 3.0 external hard disk (black)has not been received by me. How is it shown by you that it has been delivered on 7th of November?From Abhishek Kumar, mobile number 7250033030, room number 134, topaz hostel, ISM Dhanbad, Jharkhand, 826004, India.
Customer care reply
Customer care femaleMs. Prachi Shukla Says Nov 07, 2014

I have returned one handbag with order number 404 6836457 2913929. I returned this product due to colour dissimilarities. The product was picked up next day to which it was delivered. And it's a week since it has been returned but my refund has not been initiated yet. Kindly please refund my money back as soon as possible.
Customer care reply
Customer care maleMr. Rajendra kumar dugar Says Nov 06, 2014

I have ordered for logitech m100r wired usb mouse on 22nd of October 2014. And it was confirmed by Amazon on the same date by a SMS and confirming that it should be delivered by 1st of November. But i am sorry to say that i have not received the product till now. I never expected such poor response from such big company. Can i expect delivery of my ordered product soon?.
Customer care reply
Customer care maleMr. Ravi Kant Says Nov 06, 2014

The return shipment, containing one pair of Sparx women's green and royal shoes from me was collected on 20th of October 2014 and since that day, i am not having any information regrading refund of my money nor i am in receipt of my money i.e. RS 499 till 06th of November 2014 i.e. more than 15 days have elapsed of collection of return shipment. Kindly do the needful to ensure early refund of my money. Ravi KantVidya ViharPhase-1KARGIDEHRADUN-248001
Customer care reply
Customer care femaleMs. Naina Says Nov 05, 2014

I have ordered Pigeon Children Toothpaste (Orange) through your website on 28th of October 2014. My order number is 402-4994413-3436344. I got email that i will get it by 3rd of Nov 2014. But till now i didn't get it. I want it as soon as possible otherwise you credit my account by the same money as i have already paid for the product, if no action is taken then you will be sued in court.
Customer care reply
Customer care maleMr. Abhishek Singh Says Nov 05, 2014

I ordered a Micromax Mobile. My order number is 403-2142805-3713915 and booking Date is 12th of October 2014. I just want to lodge a complaint regarding my order. I ordered a Micromax phone on 12th of October. Due to date postponement of delivery, i canceled my order. But they delivered the item in spite of i canceled my order. So, i just want to return the product as it is and refund my amount as soon as possible. Respond to the earliest. Regards, .
Customer care reply
Customer care maleMr. Srinivasa Rao Tunuguntla Says Nov 05, 2014

I ordered a Red and Black Rucksack Backpack Bag(BLEU) of order Id:402-5708046-0450761 and due to insufficient space and size, i raised a request for return of the bag. This was done on November 1st and till now, i have not got any response back. I am very disappointed. Please make the returns for my order as soon as possible.
Customer care reply
Customer care femaleMs. Sharmila Says Nov 04, 2014

I have Purchased D-link Router through Amazon. My order number is 40736942352 and delivered on 29th of October. Since from day 1 i am trying to configure WIFI setting in my Laptop. But it is not working. I have seek help from Dlink customer care, but they also not able to resolve my problem. They told me that i have received a defective product and ask for the replacement. Kindly look into it as soon as possible and suggest me further course of action.
Customer care reply
Customer care maleMr. Salman Tasleem Says Nov 04, 2014

Order number is 402-5173476-3259510.My booking date was 31st of October 2014. I ordered Samsung Guru GT - E1200 (BLACK) CDMA mobile. But i have received Samsung Guru 1200 (BLACK) GSM Mobile. I need CDMA mobile number GSM. I want to return this mobile. Kindly look into this matter and do the needful. ThanksSalman Tasleem09582983799.
Customer care reply
Customer care maleMr. Chandravadan Shah Says Nov 04, 2014

I want to buy Philips/Norelco Shaver replacement heads. The number is HQ9. I tried to search on your website, but could not find. Can you help me and send me the information? How to order and price for one set of three replacement heads? Your early response will he highly appreciated. Thanks, Chandravadan Shah.
Customer care reply
Customer care maleMr. Debashish Bose Says Nov 04, 2014

I have ordered Android one, Make- Micro max on 22.10.2014. It was to be delivered on 30th of October or before as per the message received by SMS from Amazon.co.in. The payment has been made through online on 22.10.2014 itself. The said item has not been delivered till today i.e. On 04.11.2014. Help me in this matter so that i can get my ordered item i. E Android one, Make Micro max. Debashish BoseNumber is 9905052602.
Customer care reply
Customer care maleMr. Arun Uikey Says Nov 04, 2014

Order number is 171-4964099-9117144 dated 18.10.2014. Ordered HP 240 G3 notebook (PQC/ 4GB/ 500GB/ Win8. 1). K1V41P item. I have not still received the item, as almost 17 days has been passed since the booking of the item. My and order tracking status are showing dispatched. Kindly look into the matter and send the item immediately.
Customer care reply
Customer care femaleMs. Kaveri Says Nov 04, 2014

I have ordered my Micromax Android one through your website on 10th of October 2014. I got email message that i will get my package on18th October 2014. But till now i didn't get my package as it is shown by your tracking couriers by fedex website it is still at Ambala hr in transit. It is so disappointing that you can not keep a check at your courier partners. I want my phone in next three days otherwise you just credit my account by the same money as i have already paid for the product, if no action is taken then you will be sued in court.
Customer care reply
Customer care maleMr. Subodh Kumar Das Says Nov 04, 2014

I am from Visakhapatnam booked a mobile online on 10.10.2014. My order number is 171-4791577-5460366. Till to date item has not been received. The tracking ID of Fedex is 618573962504. No response from you for the dispatch of item as it is laying in Hyderabad.Please do necessary action to dispatchRegards,S. K. Das.
Customer care reply
Customer care maleMr. Neeraj Uikey Says Nov 04, 2014

Order number is 171-2662997-3324317. Booking date is five October 2014 order item:Salwar Studio Women's Cotton Unstitched Churidar Kameez With Dupatta (S-434_Fawn and Red). PRIZE -495 I have not still received the item, 25days has been passed since the booking of the item. Kindly look into the matter and send the item immediately.
Customer care reply
Customer care maleMr. Imran Khan Says Nov 04, 2014

I have order for Android one canvas A1.
Order Placed on 29th of October 2014.
Amazon.in. Order number is 404-7444806-6411525. Printable Order Summary. Print Invoice order total is 6, 499. 00.
It is not yet delivered. I do not have any contact number with whom to contact and what a bad experience.
Regards
Imran Khan
7411205875.
Customer care reply
Customer care maleMr. Suresh Says Nov 03, 2014

I have ordered Philips MMS4040F 2. One multimedia speaker on 15th of October. It's original delivery date was mentioned as 29th of October with the tag "there will be no change on delivery date". But on 24th of October, delivery was attempted without any prior intimation (without any email or phone call), where i was unable to receive the item. After communicating more than seven times with the Amazon customer care, i am tired of with false commitments.
Customer care reply
Customer care maleMr. Sheikh Sajad Says Nov 03, 2014

Order Number 403-3189383-741543 dated 20.10.2014 order total 399item: Stern and lower plain Flip Cover for Samsung galaxy Note one 7000. I have not still received the item, as almost 15 days has been passed since the booking of the item. Kindly look into the matter and send the item immediately.
Customer care reply
Customer care maleMr. Alok Says Nov 03, 2014

Please provide me information about my package. Where is it right now? You are not updating the transit information on your website. It's delivery date was on 20th of October, but it is not delivered yet. Order ID 402-3083642-2169922:1piece of Black Faux Leather Flip Case Cover For Micromax Funbook P300 Only ASIN: B00LSRWLU6 .
Customer care reply
Customer care femaleMs. Komal Says Nov 02, 2014

I have booked "Philips Viva Collection HD9220 2. two Liter Air fryer with Rapid Air Technology (Black)" on 13th of October. I was told that i would get in ten days time. I called the customer care after more than 15 days and was told that it was delayed for three days. I was not given any intimation about this no email nor SMS. Now suddenly on 1st November, I get a SMS saying that my package was returned. Again no phone call nor any email about this. I called the customer service, they say they are closed where as their voice mail clearly says they work from Monday to Saturday 8am-8pm. My order number is 171-7287893-0009111". I would like some one to address my issue. I have already paid for the product. Do i get the product back or the cash back?
Customer care reply
Customer care maleMr. Amit Pal Says Oct 31, 2014

Reference, Order Id is 171-7450553-0069931. Please note that above order (Philips HTD5580 Home theatre), which was to be delivered to me on 30.10.2014 as per your SMS, has not been delivered. No one contacted at my address at any point of time. I find that the item is being returned. I fail to understand your system of working and feel deeply humiliated. Please look into the matter. I am a potential customer and I have already purchased item from you. Amit Pal.
Customer care reply
Customer care femaleMs. Ritu Banerjee Says Oct 31, 2014

I have placed a request to return a product around middle or end of September, which has not been taken care of till date. Spoke to Customer care twice. They had send us a mail with request acceptance, but the product has neither been picked up yet and nor i have got my cash back yet. Order Id is 40233633111813916. This was my first shopping experience with Amazon, which turns out to be the worst.
Customer care reply
Customer care maleMr. Atul Vilas Pimple Says Oct 30, 2014

I have Purchased ASUS Router model number RT-N10E through Amazon. My order number is 404-7648913-5775512 and delivered on 18th of October, Since from day 1. I am trying to configure WIFI setting in my PC. But it is not working. I have seek help from Asus customer care, but they also not able to resolved my problem. They told me that i have received a defective product and ask for the replacement. Kindly look in to it and suggest me further course of action.
Customer care reply
Customer care femaleMs. Amrutha Says Oct 30, 2014

I am chasing for my Shortage refund from last two weeks and Amazon is least bothered to give the refund. First of all it took ten days to deliver the materials that also Shortage and Amazon customer support team is amazing, they just send the mail to seller and site and we have to follow with the seller. I am telling from last ten days as a short shipment. They are asking me to return the units. When i have not received the materials what i can return. Customer support team will not clearly give the feedback to Seller and seller will ask and number of funny question. Tired answering seller mail Please let me know will you give my refund or not? IS this the way your company making profit? by cheating customer. Very much disappointed with Amazon service".
Customer care reply
Customer care maleMr. Tilak Raj Says Oct 30, 2014

Sir/madam, my order number is 403-1613592-0492307 placed on 14/10/2014and delivery date is 20/10/2014 to 25/10/2014,, but today 30th of October till date has not been received the package. So kindly inform me the date of delivery of my package. Kindly check and give the response early. Bad experience shopping with Amazon first time. Thanks and regards Tilak Raj mobile number 9015324568.
Customer care reply
Customer care maleMr. Tilak Raj Says Oct 30, 2014

My order number is 403-1613592-0492307 placed on 14/10/2014and and delivery date is 20/10/2014 to 25/10/2014. But today, 30th of October till date has not been received the package. So kindly inform me the date of delivery of my package. Kindly check and give the response early. Bad experience shopping with Amazon first time. Thanks and regards.Tilak RajMobile number is 9015324568.
Customer care reply
Customer care maleMr. Joseph Osborne Says Oct 30, 2014

I purchased a Tomb Raider PC game for Rs 1064 from Amazon, the seller is (KrazyDeals) 2010, on 17th of October 2014. The Order Number 402-0146888-0668337, shipping ATS 510104235715). After nine days of waiting on 25th of October 2014, i receive a SMS stating "Your package with Tomb Raider (PC) could not be delivered due to additional address requirement" I contacted Amazon Customer care, I gave them the additional address, landmark so on and also told them the customer care lady that if the courier guys are having problem in finding my place, let them call me for directions. And after four days of waiting, again I receive a SMS on 29th of October 2014, "Your package with Tomb Raider (PC)could not be delivered as address was not available" I was right there at my home, I didn't receive any phone call or anything from the courier guy. Again I called the customer care, but they are saying that we are unable to contact the Amazon courier. I am living in a prime area in Chennai not in Mars.
Customer care reply
Customer care femaleMs. Krithika Says Oct 30, 2014

I placed an order for Farlin baby bottle cleaner on 22nd of October 2014 and the delivery date promised was 27th. Today is the 30th and the status of the package is still 'in transit'. I haven't received any update too. Cannot even reach a customer care executive to find out what's wrong or when my package will be delivered.
Customer care reply
Customer care femaleMs. Roshni Rani Says Oct 30, 2014

I HAD PLACED THE ORDER ONE LENOVO A269I BLACK ON DATE 16th of October 2014 AND RECEIVED THE SMS ALERT FOR DELIVERY OF PACKAGE BEFORE 28th of October 2014. BUT TODAY 30th Of October 2014 TILL DATE HAS NOT BEEN RECEIVED THE PACKAGE. KINDLY CHECK AND GIVE THE RESPONSE EARLY. BAD EXPERIENCE SHOPPING WITH AMAZON FIRST TIME. Thanks.Roshni RaniMobile Number 9760472800.
Customer care reply
Customer care maleMr. Saleem Khan Says Oct 28, 2014

My Order Number is 403-3833871-0686730 placed on 25th of October, till date status shows as yet to be shipped. I did not get SMS or email confirmation from Amazon on acceptance of payment and confirmation of orders. Credit card has been debited with ordered amount. Please confirm, if payment is received and when order would be dispatched.
Customer care reply
Customer care maleMr. Kumaresan R Says Oct 28, 2014

I am not able to reach the number, but i should register my complaint. My order number "403?-8277275-2 940306" dated 14th of October 2014 and i received message from Amazon delivery on 24th October 2014, but still the delivery has not been happened. Keep on following it up with Fedex courier based on tracking number, even in person, but their ops team response is very much disappointed. They have not even bothered and stating that they are having huge business apart from Amazon. They cannot deliver on time again. It will take two to three days for delivery with illiterate treatment. This is ridiculous and highly disappointed and i cannot accept this response from Fedex as well as the delay. Amazon should implement the delivery status confirmation from the customer or from the seller, but it does not happen. It's paid transaction is using my debit card, but i decided not to go for prepaid transaction anymore with Amazon. I expect your immediate action on this and expecting response from Amazon by today.
Customer care reply
Customer care maleMr. Vasanth Says Oct 27, 2014

On 16/10/14 i ordered Micromax canvas A1s and the product was delivered to me on 18/10/I4 within two days. Happy about that, but during these 10 days of time, i am experiencing lot of problems with my new Micromax canvas a1. Major problem was the phones mike was not working. Can any one suggest me how to replace/refund for this product?
Customer care reply
Customer care maleMr. Sachin Bansal Says Oct 27, 2014

Dear Sir/madam, i have placed an order for iPhone 4s black which has been received on 25th October. Sorry to say on the back side panel there is small breakage mark on the below left side corner. Kindly suggest how can i send it back to you for replacement of other hand set. My order number was 40479125631203527. My email is is sachindotbansal@gmail.com. I have already sent the complaint on the your email : order-reply@amazon.in, but did not get any reply. Please look into the matter and resolve it at the earliest. Regards Sachin Bansal.
Customer care reply
Customer care femaleMs. Sushama Chavan Says Oct 27, 2014

Hi, My order number is 404-4987652-4054742 I have ordered for mixer grinder from you, but it was not working so I have returned the same and you had given me cheque for the same amount, but i haven't deposited that cheque in bank and when I went to deposit it was so late and bank people said i can deposit it only within six months. That cheque is still with me can you please send me new cheque if you want I will send this cheque back to you. It will be highly appreciated if you help me in this problem Thanks and Regards, Sushama J. Chavan 9960555789.
Customer care reply
Customer care femaleMs. Sneha Says Oct 27, 2014

I had ordered for three Mebelkart beautiful string curtains and customer have received only one curtain. I had raised the complaint about this and also spoken to one of your customer care who has sent the mail to Home Zara regarding this (copied to me). It was told tat the problem will be solved by 25th October, but till today i have not received any mail regarding this. Look into this issue and send me the remaining two curtains as soon as possible.
Customer care reply
Customer care maleMr. Rahul Sharma Says Oct 27, 2014

I am Rahul Sharma i have purchased one Sony Xperia c3 dual white phone in amazon, but i will return the product. Because that phone some scratches on screen and back side. I called customer care on 17.10.2014. The customer care executive told that within 48 hour the courier boy will pick the product, but still date the courier boy has not come to my address. The worst online shopping site.
Customer care reply
Customer care maleMr. Sanat Acharya Says Oct 26, 2014

Order #:
402-6958982-3334727
Order Date:
ten October 2014
Delivery Address:
SANAT ACHARYA
C/O. KAMAL Kumar CHAKRABORTY
NEAR KODALIYA GRAM PANCHAYET OFFICE
HOOGHLY
WEST BENGAL
712123
Order status:
Dispatched on 12 October 2014
Expected dispatch date:
12 October 2014
Estimated delivery date:
25 October 2014
Till to day I do'nt receive my required order.
Customer care reply
Customer care maleMr. Dipak Kumar Mohanty Says Oct 26, 2014

Dear Sir, I had booked shoes on 11th September and my order number is 171-4219665-8036355, as advised me it was supposed to be deliver by 21/10/2014, but till today i have not got my ordered item, so kindly inform me the date of delivery of my item. Thanks and regards Dipak Mohanty Bhubaneswar (Odisha) M-09861024409.
Customer care reply
Customer care maleMr. Fareed Raja Says Oct 26, 2014

I have booked Micromax Canvas A1 mobile on 15th October 2014, till date i haven't received my mobile, why there is big delay i want and explanation? My order number is 402-9736479-0304345 and my tracking number is 69156285984. I am surprised to see such a big delay and third class service by amazon.Com. Seriously I am thinking of filing a case against amazon.com for this delay in consumer court, i will definitely do it, you will get a court notice soon. With Regards, Fareed Raja.
Customer care reply
Customer care maleMr. Akil Says Oct 26, 2014

This is really hurting me, why do not people pick customer service phone? I called 15 times, but no answer. My order is too late. My estimate delivery was 21st of October, but i have not yet received it. Just understand Its urgent other online shopping sits are perfect in their delivery. Amazon has created a bad impression in my mind. please send me the perfect delivery date.
Customer care reply
Customer care maleMr. Shijesh. Kv Says Oct 25, 2014

I Have purchased one TB external hard disc of Sea-gate through Amazon and the same is delivered to me on 13th of this month, but the data cable is not suit to the pin slot of hard disc and it is very loose in the slot. So i just want to replace the product. Inform me the procedures to be followed for the same. With Regards, Shijesh. KV.
Customer care reply
Customer care maleMr. Sumeer Sehgal Says Oct 25, 2014

I am Sumeer Sehgal From Ludhiana Punjab. My mobile number is 9855619138-8568883786. My email ID is Sumeersehgal@ymail.com. I have purchased Acer Iconica b1-730hd tablet. My order number is 402-7537817-4829962. You sent me the refund cheque, but cheque name is different. Not to the match for my bank account. How to cash the cheque. Please send the Cheque. This Name Sumeer Sehgal. I am calling amazon customer care number 180030009009, but not response from the amazon customer care. Every day every time executive change and repeat the all problem saying. I update the name Sumeer Sehgal. Can you tell me when you send my cheque. This process hardly 15 days old.
Customer care reply
Customer care maleMr. Awadesh Singh Says Oct 25, 2014

Hello, Please note that i have placed an order on 9th October from amazon. In and the order number is 171-0702010-1880335. The estimated delivery date is between 15th October to 21st October, but still i didn't receive my package. The carrier is Amazon transportation service and the tracking ID is 69148169484. So where is my stuff?
Customer care reply
Customer care maleMr. Amit S Says Oct 24, 2014

Believe Amazon.com is just fooling its customers. Announcing different schemes and unable to deliver a simple product for which they assured a timeline of five days. Not delivered to me after 12 days. In spite of constant follow up. Customers are the most foolish creature on earth is what they are proving.
Customer care reply
Customer care maleMr. Paresh V. Patel Says Oct 24, 2014

Hi, i am from India and i am using amazon. In mostly to order some thing, but this time i want to order Fintie Lenovo IdeaTab A7-50 Smart Shell Case - Ultra Slim Cover for Lenovo IdeaTab A7-50 7-Inch Android Tablet (3 Year Manufacturer Warranty) - Black from amazon.com. So kindly help me to place order out site India. Also i want to know how much amount required to get this product from amazon.com in Indian rupees. And how many days you take to deliver this product to India, Gujarat. My pin code in India is 395009.
Customer care reply
Customer care maleMr. Ganeshkunmar Says Oct 24, 2014

My order number is 403-2131114-3437914, dated 10.10.2014, Estimate delivery date 17th to 22th October 2014, but i did not receive my orders till now. Very worst service of AMAZON TRANSPORTATION SERVICE. This is the first time i am facing this problem. Resolve this issue as soon as possible. OTHERWISE CANCEL THIS ORDER.
Customer care reply
Customer care maleMr. CHANDRAKANTH SAPARE Says Oct 24, 2014

Dear sir, My order number is 403-2940288-5693160. Expected delivery date 22-10-2014, 8.00 pm, but till now i have not received my material. I already paid amount through internet banking. This is my order and first experience is worst experience and not response toll free number. Please refund by amount back. Good bye amazon.
Customer care reply
Customer care femaleMs. Neelam Says Oct 23, 2014

I placed an order on 21st October. 2014. My order ID is 4048092522-2441918 for supply of Casio G-Shock watch. The watch received is defective and hence not in working order. Timing of the watch has not been set even by the watch shopkeeper. Order for supply this watch was made to present it on the day of my son on 23-10-2014. Kindly supply another same piece of watch immediately with its time duly set. My phone number is 9872220921. Kindly contact me immediately as my son is very eager to have this watch.
Customer care reply
Customer care maleMr. Aakash Says Oct 23, 2014

What a ridiculous online store is it. I ordered mobile from Amazon on 29th September and still haven't received it on 23rd October. After talking to customer care, they said cancel it if you do not want. Its because they are not the owners so they can dare to say like that to customers. I am hoping to reach it this year may be. This store is going to be shut down soon. It seems so guys do not order from this ground level unprofessional company. I really regret after ordering from here.
Customer care reply
Customer care maleMr. Ashish Says Oct 23, 2014

I think Amazon should improve on delivery time of the products. I ordered mobile on 11th October and expected date of delivery is 27th October. Can anybody imagine in this fast moving world customer has to wait for 16 days delivery period :). Really ridiculous. This is the worst level of service one can imagine where competitors delivers within 2-3 days maximum. This is the worst ever online site I have ever seen and seems to be sending the product by bullock cart :) Nobody to listen and nobody cares. The most funniest part is customer care guy said the product is lying in my city from 20th and it has not been delivered to home. He he it seems people are fools over here. Flipkart and ebay are far much better than this class three level online site.
Customer care reply
Customer care maleMr. Kalpesh Sonagra Says Oct 22, 2014

I have ordered a blackberry z3 mobile on October 21 2014, 11:39 AM, after completing transaction, i have not got any conformation mail on my mail ID kalpeshsonagra@gmail.com or my mobile 9228251000. I am wondering about my order how to track it. My banking transaction is as under, 21-Oct-2014 (21-Oct-2014) TO TRANSFER INB Amazon Seller Services Pv ASSPL Payments ASBI3526050690IG00CHBFC8 TRANSFER TO 3199591162094 10,999. 00} Kindly guide me regarding this matter. With best Regards, Kalpesh Sonagra 0919328678298 919228251000.
Customer care reply
Customer care maleMr. Manzoor Ahmad Dar Says Oct 22, 2014

I had placed an order on 01.10.2014 with Amazon India for purchase of product (MORPHY RICHARDS CHOPPER VIVO Vide order number 403-0973538-8452364) for my sister as Diwali Gift. I am sorry to state that I did not receive the product till date 22.10.2014. Since Diwali is tomorrow and the purchase has no relevance now. I have already contacted the customer care of Amazon India (022 30430101) for refund, but nothing in this regards has been done so far.
Customer care reply
Customer care maleMr. Santosh Papade Says Oct 22, 2014

My shipment of canon camera was schedule on 21st October, which ordering on 11th October. Still I am waiting for the parcel and no call or SMS from your side. It is very bad experience we had with amazon. Next time we will try to buy from direct dealer it may be costly, but it is on time and genuine products only. Order number is 40736757541.
Customer care reply
Customer care maleMr. Mohan Abraham Says Oct 22, 2014

Can some idiot in this stupid company tell me what happened to my two orders placed and paid on nine October. ,I am really have to do something about this because its ridiculous,no response from anywhere. Order number is 69153808953 and 69148156346. I have to write to the top level management, because this is the last time I am buying anything from AMAZON. The whole idea was to get it before Dewali.
Customer care reply
Customer care femaleMs. Sarada Says Oct 22, 2014

I am Sarada. I have purchased one product in amazon, but i will return the product. I called the customer care on 14-10-2014. The customer care executive told that within 48 hours the courier boy picked the product, but still date the courier boy has not come to my house. The worst online shopping site.
Customer care reply
Customer care maleMr. Himanshu Patel Says Oct 22, 2014

My order number is 403-9251922-7505144, dated 10. 10. 2014, 404-0583291-96333926 and dated 10.10.2014. Estimate delivery date 15th to 18th October 2014 and 17th October 2014, but I do not receive my orders till this date. Please give reply soon and send my ordered items, this items are specially for Dipavali. So send my orders today only. After that i will not receive my orders.
Customer care reply
Customer care maleMr. Jatin Lalcheta Says Oct 22, 2014

I booked an order of one TB hard disk before four days. Yesterday, i got message from amazon "you item would be delivered today". However, i am waiting for this till now. Even today, i got message that "couldn't be delivered as addressee was not available. Please contact amazon". Unable to understand, why i choose amazon, because i never ever face such issue with Flipkart.
Customer care reply
Customer care maleMr. Venkat Says Oct 22, 2014

I ordered on 10th my order ID 403-8284323-5656313 till now i didn't receive, even there is no updates order tracking. When i call customer care they are saying to cancel the order. I do not know what the hell your people following process. Why you people want give offers and why you want to say to cancel the order. I think your people are running interest with the customers money. I will suggest all my friends not book any order in your portal. This too worst service and worst customer service. Flipkart is 100% better than Amazon.
Customer care reply
Customer care maleMr. Sandeep Malik Says Oct 22, 2014

The World class shopping website "Amazon" is doing Fraud with me. They providing the discounts in the Products all are Fake. I have faced the Big issue recently

I was searching online deal for Mobile(Lumnia 625). On ten October 2014 I was placed the order. I have received the confirmation email for this order and delivery date were on 20 October 2014, but till date i haven't received my order. I have talked to Amazon they are saying there were Pricing error with this product by the seller. Who are the seller? I have ordered Amazon only I know Amazon and they are only the responsible for delivering my Product. How People can believe on Amazon. People should not believe on Amazon until they get the product in hand. Amazon can cancel any order any time? This is totally unprofessional way they are doing
I have also tried to contact with Amazon and their Management team, but always their executive sending emails such a template email. I want my product which I have ordered. Thanks.
Customer care reply
Customer care maleMr. Shankar Says Oct 22, 2014

I booked an order with order ID 403-3653991-0012322. Sunday i had booked the order. I got message from amazon "you item would be delivered today". However, i am waiting for this till now. Nobody call me to confirm my address even i am trying to contact customer care with no success from today morning. Unable to understand, why i choose amazon because i never ever face such issue with Flipkart.
Customer care reply
Customer care maleMr. Yogesh Kumar Says Oct 22, 2014

I had ordered for a wild craft spring 18 ltrs backpack. Product ID is 40326186838871517 and the expected delivery date was yesterday. I still haven't got any message or call from the Amazon or courier company either. Flipkart is the best in delivering products I feel Amazon service is really poor. I have also paid money for the product online.
Customer care reply
Customer care maleMr. Yogesh Rastogi Says Oct 21, 2014

I have ordered an Amethest double bed sheet with pillow covers and it should be delivered till 17 October according to your confirmatory message, but still I have not got that double bed sheet and I have complained once to your customer care executive, but still my complaint is not resolved. Please go through my problem and resolve it soon as possible.
Customer care reply
Customer care maleMr. S Dhanunjaya Rao Says Oct 21, 2014

I have received my order number. Order number is 404-7632144-5160346 Micromax BOLT A068 (WHITE).I have paid rupees 5900 through HDFC BANK debit card on 11. 10. 2014. I have to receive rupees 590. 00 as a discount amount (10%) on HDFC CARD purchases. Till now the amount was not credited in our account
Customer care reply
Customer care maleMr. Santhanam Sarvan Says Oct 21, 2014

Refer to ad given in Times of India dated 21/10/14. The cost for Mobile Lenovo A269i was given rupees 999. Whereas the rates given at the amazon.in site costs rupees 2693. I have also called the customer care (99-22-30430101) from my cell no 8080038168, but the reply for the query was not responded. Requested to clarify the discrepancy and rectify. Regards S Sarvan.
Customer care reply
Customer care maleMr. A V Chowdary Says Oct 21, 2014

My order number 402-7636670-7418708. Not delivered on due date 21. 10. 2014. Without contacting me over mobile simply send a message that they could not traceout the address. Since 16. 10. 2014 they have delivered two of my orders to the same address which is very easy to locate. Please instruct the concern person to deliver the order tomorrow and call to my mobiles if he faces any problem to locate the address. My mobile numbers 9490045555 and 9866528387. Please do the needful.
Customer care reply
Customer care femaleMs. Anuradha Says Oct 21, 2014

My tracking ID is 40736709731. The delivery estimate was on 20th October. Today is 21st and i haven’t received the courier as of now. It contains all Diwali items and tomorrow is Diwali. How do i get the courier by tomorrow? Why there is a delay in receiving the parcel when the parcel is with the courier service from 20th afternoon.
Customer care reply
Customer care maleMr. A V Chowdary Says Oct 21, 2014

Sir, My order number. 402-7636670-7418708. The delivery is due to day i. E 21.10.2014. No delivery person came to my address till now. I have not received any call to my mobile to locate my address, but to my surprise I have received a message that the delivery boy could not locate the address and went back and directed me to contact amazon. From 16. 10. 2014 I have received two orders from amazon without any problem. Moreover the address is very easy to locate. So please instruct the concern person to deliver the order at least tomorrow, if he faces any difficulty he can contact to my mobile numbers 9490045555 or 9866528387. With regards A. V. CHOWDARY.
Customer care reply
Customer care maleMr. Jaikishan Pg Says Oct 21, 2014

I HAD BOOKED ONE MOBILE BATTERY ORDER id is 171-6736025-9123562
TILL THIS DAY THE MOBILE HAS NOT BEEN DELIVERED. THEY ARE ONLY SENDING SMS MESSAGE TO MY mobile numberR: 9742370257 SAYING THE ADDRESSEE WAS NOT AVAILABLE. THIS IS NOT TRUE. I AM VERY MUCH AVAILABLE AT HOME AND MORE OVER NO ONE FROM YOUR SIDE HAS COME TO MY PLACE NOR MADE A CALL TO MOBILE.
KINDLY TAKE UP THE MATTER AND DELIVER GOODS ORDERED.
Customer care reply
Customer care femaleMs. Gaayathri Says Oct 21, 2014

I have placed a request of return seven days ago for an item that is not fit for my mobile and no action is taken still. I only received an email saying the request will be processed and no one turned up to receive the item for the past seven days. Order ID 402-1136404-8245129: One of white flip diary folio case cover pouch for Samsung galaxy s duos two 7582 Are you doing anything to take it back? I want my cash returned back. When is it likely to happen?
Customer care reply
Customer care femaleMs. Kanimozhi Says Oct 21, 2014

Regarding the refund amount for the order number is 403-6617761-7641149. Still i haven't received the refund amount for the order number 403-6617761-7641149. I received the mail from amazon stating that you received the material on October 12,2014, but still the money was not refunded. Kindly update me on the same.
Customer care reply
Customer care femaleMs. Sudha Says Oct 21, 2014

Today i have placed my order, but i could not able to make the payment because i did not get the cvv column to type my cvv number, but i received messages in mobile that my order was in waiting to payment process. After that i realized that my mail ID which i was given has some problem so that i did not receive any mail. My order numbers are
Customer care reply
Customer care maleMr. Ramesh Verma Says Oct 21, 2014

I placed order to get a mobile flip cover ( 02 nos. Dmg premium leather flip cover for Micromax canvas a1 android one mobile(black) )on date 16 October 2014 order number. 12613408042563. I get my order on date 20 October 2014 ,but in which there is only one flip cover. Detail is as following sku: mmxa1androidlk asin: b00o72q164 listing id is 1015oypyybl order item id is 12613408042563 Seller name: vishal graphics Order id:404-7559056-0973922. Make necessary action by which i get my second flip cover.
Customer care reply
Customer care maleMr. Rajib Mukherjee Says Oct 21, 2014

Hello, I have purchased Micromax canvas doodle three a102 (white, 1gb ram) on 6th October 2014. Estimated delivery date was Thursday 16th October 2014. Right status is in transit. Ship carrier fedex. Tracking ID is 606970474476. Latest event: Kolkata wb Package arrived at a courier facility - 13 October 2014 5:00:00 pm. , but i have not got this item till now. Please help me. My mobile number is 91 9474691181.
Customer care reply
Customer care maleMr. Pradeep Mittal Says Oct 21, 2014

I booked an order with order ID 403-2504390-3481904. yesterday i got message from amazon "you item would be delivered today". However, i am waiting for this till now. Even today, i got message that "couldn't be delivered due to additional address requirement. Please contact amazon". Nobody call me to confirm my address even i am trying to contact customer care with no success from today morning. Unable to understand, why i choose amazon because i never ever face such issue with Flipkart.
Customer care reply
Customer care maleMr. Bhavesh Salian Says Oct 21, 2014

Hello, i have placed an order for Zovi synthetic white sports shoes with blue accents with size nine, but shoe size nine is unfit and wants change back to size eight. I have tried to amazon phone support and none of them answering the call till now. I have been very frustrated since i ordered shoe from amazon. Please make the arrangement and provide me shoe size eight. Order ID is 171-5710440-1917902. Mobile 9964554325.
Thanks
Bhavesh S.
Customer care reply
Customer care maleMr. Ashish Tyagi Says Oct 21, 2014

I have ordered a Samsung mb-ms08d Microsdhc 8gb class six memory card on 10th October 2014, but still i haven't received my memory card yet. I do not even received any acknowledgement mail from your side. Your service is very poor. My details are as; Ashish Tyagi Mobile. 7840001993 Order date is 10.10.2014 Estimated delivery is 18.10.2014 Order number is 404-7586669-2640300.
Customer care reply
Customer care maleMr. Hari Singh Says Oct 21, 2014

Hi I am harsh. I bought one Xolo 6x -1000 from amazon of Friday evening. I lost the bill of that. So i want new one bill. That time i was given fake Gmail id. So that's the reason I am not getting my order number. And i mentioned the original Gmail id, so please help me. Contact number is 9015469697.
Customer care reply
Customer care maleMr. Arun V Says Oct 21, 2014

I ordered a Lenovo laptop on 18th of October 2014. It supposed to be delivered on yesterday (20th October 2014, but still i didn't get any call or message about delay. Could you please check this issue? give me an exact date of delivery? Amazon charged 49 rupees extra for delivery, but didn't deliver it on time.
Customer care reply
Customer care femaleMs. Shivangi Patidar Says Oct 21, 2014

We received one power bank Sony cp-v3a of 3000 Mah wide order number 171-7477155-1597932 dated 21.09.2014 in good packing condition, but same is not working at all. Neither getting charged nor charging mobile phone. We request you to do the needful for the same. Thanks and Regards, Shivangi Patidar.
Customer care reply
Customer care maleMr. Nirav Hingu Says Oct 20, 2014

Hello, i am Nirav Hingu from Mumbai India region. I had ordered portable bubble speaker on 14th October 2014. Payment already made via online, but still not received, i mailed to your logistics partner in India delivery, but it was on deaf ears. My order number is 403-8074661-2464-369. May i get know what happen with my delivery of parcel? Regards, Nirav.
Customer care reply
Customer care maleMr. Devanshu Says Oct 20, 2014

Amazon is the work company in terms of their delivery commitment. Other competitors are far better like eBay also local players deliver like flip kart also supply material before the promised date, so this company is highly non recommendable, even their customer care in non supportive and not able to provide any solution so users. Request you not to buy anything from them.
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