Hi, my ACT broadband user ID is 10516345. I want to register a complaint regarding a referral offer which i still haven't received. The referral person's Name is Mr. Sanjeevi Ganesh and his ACT Broadband user ID is 11344377. According to the referral offer I was supposed to receive 30nos. Of Biriyanis free. He has already paid his first month bill, but still there is no contact from ACT regarding my offer. Please look into it as soon as possible and do the needful.
I have made new connection to ACTTV and paid the Cheque to one the representative (Murthy) on April 19th and he told me that connected will be get it done with in four to five day. On April 23rd ACTTV person came and fixed the box in my house and told connection will be get activated by one or two day, but no one turned back and i have to give a call to customer care and everyday customer care person assured me that by next end of the day it will get activated, but till today nothing has been happen. Please find the request No below. 0004422513000444286100044609420004471575. Today i have asked the customer care person to cancel my request and revert back the money to me.
I have made the request for new connection on 28th of January and it is almost 30 days and Still i am waiting for it. Daily i am calling the customer care and wasting my time and money. And they are making different type of excuses. It is worst service I ever seen.
As per initial connection given agreement speed will be two Mbps, till it cross the limit usage of 20 G, after speed will be 256 KBPS. But i am getting only 256 KBPS till 20 G usage after below 20 KBPS. By this i am not able to do my office, getting delay in work and today morning i had given complaint for same, there is no any update on it. Please can you check and address it as soon as possible. My connection number is 10973855.
Can some one fix the connection? Yesterday we got the connection, but Still the broadband connection is not working. Please do the needful. Thanks in advance.
I got the Act broadband (20 mbps) disconnecting my existing BSNL(8mbps). While applying for Act broad band, they promised any issue will be rectified in two hours or a max of four hours. My ACT internet went off after three weeks on 5th of November and still no connection restored (7th of November at 7.45 pm). Even after making 20 to 25 calls to customer care. The customer service responses (including from Manager Chetan) is very worst and have seen now where with BSNL or Airtel. I had applied for BSNL again and they had promised to deliver it on 8th of November in morning. Let see how Act resolves it and based on it. i will take further decision to keep which one. But truly, there is no professionalism or dedication with Act.
I am already having set up box and my address is changed. But they are asking me for the installation charges, which i do not need. Already every thing is set over here. Why are they asking me for the installation charge? They should ask only the monthly rental. Right?
Dear sir, After complaining continuously for three months also our Act Broadband number mentioned below is not working properly, kindly come and take your materials or else solve our problem today with fail, 9008872299
I have applied for new connection act blaze and paid amount rupees 1679 on 19:10:2014. Till today, no service. I am Waiting. My ID is 1055914.
I am an Airtel 4g subscriber and my number is 99450 42964. My bill dated 4th October was rupees 1122.48 which i paid by a cheque (number 804644) drawn on SBM JayaNagar 9th block. I dropped the cheque in the drop box at Airtel office on Bhannerghatta road. The cheque was realized on 14th October and the amount was debited to my SB account with SBM. Yet i keep getting messages both SMS and email that the bill is still due for payment. The last date being 22nd October. I now regret opting for an Airtel connection, doubly so for i knew your organization was utterly incompetent.
My ID is 10880772. I got broadband internet connection on June 3rd 2014 and it worked for couple of hours and it got disconnected. I tried reaching customer care, but no response from their end. I have no internet in my home even after installation from June 03 to till date June 12th 2014. Please look into this on priority.
I have Applied a broadband net connection last October 13th @ paid subscription fees for six months and yet nobody has turned up for installation so i cant wait for your connection. please return amount back
Anmol Finsec Lmt
No. 6,Ground Floor,
8th Cross Lower Palace Orchad,
Vyalikaval, Banglore - 560003.
The on field service of ACT broadband is just too hopeless... The noc/ customer support team give false commitments each time we call them...
my number is 9663900110 tagged to my id.. I had requested for shift of my connection to place hardly half a km away from my existing place... the field engineer collect all required documents almost ten days back upon feasibility confirmation for the new place...
my previous connection was hathway and must tell those guys were 100 times better than act in terms of service and commitment...
each time I call these act guys they tell tomorrow it will be done... god knows when tomorrow is gona happen...
After gone through below feedback and compliant I came to know ACT sevice is worst.I thoght to take act broadband connection.but now changed my thoght.
need a new connection got a call from a person saying he will come and take all details and start the process. Never turns up and on calling he says he will not be able to come and tells me to choose some other provider. Sick of ACT
Dear Sir ,
We have not receive the August2013 bill .
Blue mercury apparels P ltd
Rajkumar road ,
Customer ID :243801
KIndly send the softbill to firstname.lastname@example.org
I have got a new Act BB connection on 22/06/2013.
Name :Nitin Chinnannavar
account number :412315
I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection.
Now, all of a sudden within ten days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental for next month.
My question here is who has authorised ACT BB to change my plan from POST PAID to PRE-PAID....even IF IT WAS DONE I WAS NEVER INFORMED ABOUT THE SAME
I WILL NOT HESITATE TO VOICE OUT MY CONCERNS ON ONLINE CONSUMER FORUMS IF MY CONCERN IS NOT ADDRESSED SUITABLY!
I WOULD EXPECT MY CONCERN IS ADDRESSED AT THE EARLIEST
I am unable to connect to my WIFI router, it says limited connection. I was unable to pull up the router page also on d browser. Please help. 9663211300
hello sir i am sofiyakhan from banglore using your broadband internet connection i am having always every three days problem using your service no proper responce from technical team i have two always complaint two customercare for problems i think i have two change my service and disconnect the connection my ID number is 08088223133
I had requested for a new broadband connection last month for HanumanthNagar area, but the request was rejected even though the area shows being covered in the website.
Please do the needful.
I requested for 999 ACT broadband connection and paid Rupees1622. The connection was provided after the feasibility check and after a day the connection was cancelled due to non-feasibility, but the service charge of 600 was charged even though the company itself agreed that there is no feasibility in our area.
Have paid the complete amount(rS 1622) for one month and the agent srinath 9538883427 promised that the connectioin will be installed and working from yesterday 31/7 night eight pm, but when i called he said that it will be done within 1pm 1/8/13, but till now i have been trying to call him, but of no use.
He has switched off his cell
i HAVE GIVE ONLINE COMPLAINT, but THER IS NO ACTION TAKEN FOR THE SAME
NEED URGENT ATTENTION
Very bad service. No proper gaidlines by sales team. Its just like Indian goverment office work by backhend team. They will not replay to your email after seven days if you not call there coustember care for 4to five times. Then also there is no garantee that your problem will be solved.
J C Enterprises
# 222, 8th Main Road,3rd Stage,
Pillanna Garden,Bangalore – 560 045.
The ACT Broadband
I am Amarnath Act Costumer bearing MQ ID number 285462 and SMS ID number 10576291 I am into Plan 15MBPS ACT ABUNDANT rupees 1099/- Monthly Plan. There will be lot of download 50GB is not sufficient and even speed is very less after 50GB FTP. So I request your kindself to change the Plan to ACT Force 2749 25mbps till 200Gb and then 2Mbps Rs.3155/- Monthly Plan immediately.
Awaiting for your reply.
Net connection not working since the evening of 7th....frequent disconnection...yet no response from your team...very disappointing customer service.
i need new connection for ACT Internet broadband,i already registered with customers there are not responding please do the needful EOD or give me a call below the no
IndiraNagar Bangalore -38
i am from Bethel Nagar ,KR PURAM.Tkt number is 1817663
i had applied for a new connection on 10-jun-2013. till now i havn't got any response from you people. i had contacted multiple time to our local ACT agent venkat -9731100224. he said the connection will be ready in a week time.he never attend my call at all. if i call him from different number ,he picks up my call and says he is busy ,will call me later.
Finally i want to say one word ,i can not wait for your connection . Please return my amount back.
Yesterday at 4:25PM I gave request for upgrading digital TV to Rs.310 plan as 'TEN CRICKET' was appearing with a blocked message.
Mr Ravi took my request and mentioned that in 30mts it will get activated. However till today morning it is not activated. Why the delay??
R Chandrasekhar, IDBI Bank
304, Kingston Apts, six Kingston Rd
Richmond Town Bangalore 560025. Mob.9980866642
sir, My SAF # is 50514 I have paid for six months in advance, but my net gets disconnected evry month why is it like this please it should be auto renewed. please look in to this matter and activate my net
No Internet connectivity from today morning and my contact number is 9845705796.Address #64,Vani Nilayam, 5th cross,Muninanjappa block,Dinnur,R T Nagar Bangalore 560032.
from past ten days we are calling c/service requesting
them to SENT the representative to collect the docs (rent agreement) for transferring the connection yet no one has called us
sir iam living kphp colony in Hyderabad,pls tell me sir act broad band connection is available in my place or not.if available tel me the contact number
I am facing the problem from seven days recently i took the conection for 15 mbps, but the actual speed now i am facing is one MBPS . When ever i call to costomer care the old same reason i wil folow up i wil folow up can you solve the problem
I have applied for a broadband net connection and paid subscription fees for six months and yesterday somebody came and done something they told that the installation has been over and within half-an-hour you'll get ID and password as an SMS. Till now I didn't get any SMS. See why do not they tell the truth,let the ID comes after 48 hrs.They should inform the truth right?
My cell no:8885651931
After an initial good run of ACT Broadband, the problems have started coming. Frequently, there is no Internet connection. The main helpline number seems to be useless, while they are also not responding to emails being sent.
I am really disappointed as I was very happy with the ACT connection till now.
SAF : 8021 Executive name : Rajesh -8095551940: Technician number is 7829012586
29 May'13 i decided to go for the ACT broadband and 3rd June'13 i submitted the papers with payment. it is after 5th day i started questioning them they started ignoring the calls, fail to give the information, do not reply to messages,
i called five times their customer center for which i am charged 20Rs every time i call cos of the waiting. i blasted the call center and asked him to set up call with his manager
We had applied for ACT Broadband Connection on date 19-04-2013 and now it is 06-05-2013 we have got nothing the executive from ACT told us that in ten days we get connection now it is almost 20 days what is this.
We applied by the name of Raju Vishwakarma
our add: 125 B-1, A-Cross, kakkayappa Layout, Murugeshpalya
Please do the needful action.
It is the worst experience we had from ACT
Your Executive Name is Lakhshman 7829012136
Hi my customer number is 10476648, since from 3hrs i am calling customer care to complain, but no use
i am not getting internet connection please help ...
my registered number is 9740641854,my house is located at chikka banasawadi 4th main4th crss, before to vijaya einds aaps bangalire lay out.. Here I am using from one year using the servicr gugud, but last 2' three vk there is no responce very poor service. And evn if v call coustmer care they say they will some one, but as now no one is giving the service. I would y ds such poor service is giving from. If such thjnvs I vl publish about your bad on the net. And v are not going to pay any payment of this month. Untill the problem rectified.Hope fully uvll take immid
my connection number 10019958
Last two weeks we are not getting cable connection even though we made the payment on date.
Billing collection person Name as per the old recipt : Mr Narayana murthy (RT Nagar)
Last month he told us I will provide the receipt next month. Is the same regular person so we believed him and said ok, cable is disconnected last two weeks and if we call to CC they are keep on saying that without bill we will not solve this problem. Whom we need to contact to solve this problem/we can go for this connection?
My connection no:10019958
is looks like very worst service..
Last two weeks we are not getting cable connection even though we made the payment on date.
Billing collection person Name as per old bills Mr Narayana murthy (RT Nagar)
Last month he told us I will provide the receipt next month. Whether this is problem for disconnecting the cable connection.
Before giving the solution please let us know the details for this below
1. Did you enquired the respective billing person are branch head.
2. Did you send any alert sms/msg to the registration mobile number
3. What is the time for disconnection of the cable connec
We have a ACT Broadband Connection in our room.From last week on Friday onwards the Internet connection is not working.So, past four days there is no internet in our room.Please do the needful at the earliest.
Address : 81/4,3rd cross, Chanukya Layout, Maruthi Mansion,Nagwara, Bangalore
Raja Shekar G
Hi.my ID is 10475089 ,the internet is very slow, videos are not playing, you tube is not working for the past ten days, you r customer care number is always busy, please someone call back on my no 9980206043, or let me know the issue by today, my mail ID is email@example.com
Internet is down past three days, have called customer care no - 08064501218 and 08042820000 about a couple of dozen times.. always on hold.
The cost of my calls is over Rs.60/-
If they are not ready to answer, they should not pick the call.
I am from Bangalore... Acttv knows who is calling and they ignore unless its a new no.
I need one new broadband internet connection..... and 2day (15th April) morning I given my details in your site, but I have not received any call from your side....
Is it possible or not to get new connection tell me, if not i wil go for another....
bloody act people. the customer care number is never reachable. they deducted money from my account, but yet to receive my connection. its more than seven days.
my customer ID is 243771
the sales people are useless.
If i do not get my connection in next one day, i am going to cancel my connection.
Sir, I have applied for a broadband net connection last three days back and paid the subscription fees for six months and yet nobody has turned up for installation. Please do the needed as early as possible My email is firstname.lastname@example.org
I have given all the documents needed also.